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Tytuł:
Analysis of Qualitative and Environmental Attributes of Success of Foundry Enterprises
Autorzy:
Czerwińska, Karolina
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/27323563.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
mechanical engineering
management and quality
determinants of success
foundry industry
inżynieria mechaniczna
zarządzanie i jakość
determinanty sukcesu
przemysł odlewniczy
Opis:
The purpose of the study was to identify and typify the main qualitative-environmental aspects of the success of foundry enterprises facing economic changes. The research method developed was based on methodological triangulation. This procedure influenced the credibility of the collected data by including a significant number of sources and reducing the measurement error. The study used: surveying, face-to-face interviews, multiple case studies and content analysis. The survey made it possible to categorize the attributes of success (quality, sustainability, resources, flexibility, environment, management strategy customer relations). Assuming that the frequency of occurrence of an attribute indicates the level of its effectiveness, the following were considered the main determinants: training/courses, supervision and control, reliability and durability of products and compliance with standards and requirements, waste management and waste disposal, core and reserve capital, and customer service.
Źródło:
System Safety : Human - Technical Facility - Environment; 2023, 5, 1; 10-18
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analysis of the Use of Agile Methods, Tools and Techniques in Foundry Enterprises
Autorzy:
Pacana, Andrzej
Czerwińska, Karolina
Powiązania:
https://bibliotekanauki.pl/articles/27323564.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
Agile business management
agility
management and quality
mechanical engineering
foundry engineering
zwinne zarządzanie przedsiębiorstwem
zwinność
zarządzanie i jakość
inżynieria mechaniczna
inżynieria odlewnicza
Opis:
In an increasingly volatile environment, the importance of agile management, which should be based on flexible procedures and agile strategy, is increasing. The purpose of the study was to analyze the trend of development, level of knowledge and implications with the application of agile methods, techniques in project, program and manufacturing process management tools, as well as to identify areas of activity of foundry companies in the context of increasing the efficiency of their operations through the use of agile project approach. The completed research indicated that the knowledge and variety of application of agile methods, tools and techniques is at a relatively low level within the framework of project, program and manufacturing process management in the surveyed foundries. Among the most commonly used instrumentation are: PDCA, Kanban, SCRUM, SCRUMBAN, Lean Development, DMAIC and XP. The research showed that the use of agile instrumentation in the areas of projects, programs and manufacturing process management allows work to be done in an orderly and transparent manner. Foundries that consistently use agile instrumentation produce high-quality and non-conformity-free products with short time-to-market. Future research directions will be to perform a comparative analysis of the level of knowledge and implications of agile instrumentation in foundries located in Poland and selected neighboring countries.
Źródło:
System Safety : Human - Technical Facility - Environment; 2023, 5, 1; 1-9
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Electrotechnical tools and computer image analysis in assessing the quality of maize grain during storage
Narzędzia elektrotechniczne i komputerowa analiza obrazu w ocenie jakości ziarna kukurydzy podczas przechowywania
Autorzy:
Szwedziak, Katarzyna
Dolezal, Petr
Tabor, Sylwester
Ogrodniczek, Jacek
Powiązania:
https://bibliotekanauki.pl/articles/11541883.pdf
Data publikacji:
2023
Wydawca:
Polskie Towarzystwo Inżynierii Rolniczej
Tematy:
quality analysis
grain warehouse
computer image analysis
electrical engineering
analiza jakości
magazyn zboża
komputerowa analiza obrazu
elektrotechnika
Opis:
The study of qualitative characteristics is becoming increasingly important due to determination of the purchase price and further use of seeds. An important problem of the modern sustainable agriculture is the production of seeds and products with appropriate quality parameters. The research carried out so far proves that the technology of harvesting, transport, and drying conditions as well as storage have an impact on the quality of seeds, determining their usefulness for the industry. The smallest irregularities can cause irreversible changes and significantly reduce the technological value of seeds and their processing products. The use of tools in the field of supporting electrical engineering enables detection and highlighting of image elements so that it becomes readable to the human eye. The aim of the research was to develop technology for evaluating grain in storage using electrotechnical tools and computer techniques.
Badanie cech jakościowych nabiera coraz większego znaczenia ze względu na ustalanie ceny skupu oraz ze względu na dalsze wykorzystanie nasion. Ważnym problemem współczesnego rolnictwa zrównoważonego jest produkcja nasion i produktów o odpowiednich parametrach jakościowych. Z dotychczasowych badań wynika, że technologia zbioru, warunki transportu i suszenia oraz przechowywania mają wpływ na jakość nasion, decydując o ich przydatności dla przemysłu. Najmniejsze nieprawidłowości mogą spowodować nieodwracalne zmiany i znacznie obniżyć wartość technologiczną nasion i produktów ich przetworzenia. Wykorzystanie narzędzi z zakresu wspomagania elektrotechniki pozwala na wykrywanie i podkreślanie elementów obrazu tak, aby stał się on czytelny dla ludzkiego oka. Celem badań było opracowanie technologii oceny ziarna w magazynie z wykorzystaniem narzędzi elektrotechnicznych i technik komputerowych.
Źródło:
Agricultural Engineering; 2023, 27, 1; 213--227
2083-1587
Pojawia się w:
Agricultural Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Fuzzy Multi-criteria Decision Model to Support Product Quality Improvement
Autorzy:
Siwiec, Dominika
Gawlik, Remigiusz
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/24200512.pdf
Data publikacji:
2023
Wydawca:
Polska Akademia Nauk. Czasopisma i Monografie PAN
Tematy:
production engineering
decision support
quality
FAHP
FTOPSIS
multi-criteria decision making
Opis:
Improving product quality while making decisions remains a challenge. The objective of this research was to develop a model that supports the precise enhancement of product quality through comprehensive analysis of possibilities, product incompatibilities, root causes, and recommended improvement actions. The model incorporated various tools and methods such as the SMARTER method, expert team selection, brainstorming, Ishikawa diagram, 5M+E rule, FAHP, and FTOPSIS methods. The study demonstrated that integrating quality management tools and decision-making methods into a unified model enables the accurate prioritization of activities for product quality management. This integrated approach represents the novelty of this research. The model was evaluated using a mechanical seal made of 410 alloy. The research findings can be valuable to enterprises seeking to enhance product quality at any stage of production, particularly for modified or new products.
Źródło:
Management and Production Engineering Review; 2023, 14, 2; 134--149
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improving Products Considering Customer Expectations and Life Cycle Assessment (Lca)
Autorzy:
Pacana, Andrzej
Siwiec, Dominika
Powiązania:
https://bibliotekanauki.pl/articles/27323567.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
LCA
life cycle assessment
quality
customer expectations
mechanical engineering
ocena cyklu życia
jakość
oczekiwania klientów
inżynieria mechaniczna
Opis:
Dynamically identifying key product changes is a challenge for enterprises. It is even more complicated if companies strive for the sustainable development of their activities. Therefore, the aim of the article was to develop a method to help predict the direction of product improvement, taking into account its quality level and environmental impact during the life cycle (LCA). The method was based on the design phase of LCA and the process of obtaining and processing customer expectations. Techniques supporting the developed method were: a questionnaire, a seven-point Likert scale, a standardised list of criteria for assessing the product life cycle, the WSM method, and a scale of relative states. The product analysis was carried out according to modified criteria states, which were evaluated according to: i) customer satisfaction (quality criteria), ii) environmental impact of LCA (environmental criteria), and iii) importance of quality and environmental criteria for customers. The originality of the method is to support the product improvement process to make it environmentally friendly within LCA and, at the same time, satisfactory to customers in terms of quality. The method will be used mainly by SMEs that want to initially predict the environmental impact of a product, including taking into account customer expectations.
Źródło:
System Safety : Human - Technical Facility - Environment; 2023, 5, 1; 19-27
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Indicator analysis of the technological position of a manufacturing company
Autorzy:
Pacana, Andrzej
Czerwińska, Karolina
Powiązania:
https://bibliotekanauki.pl/articles/26080822.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
wskaźniki wydajności
przemysł metalurgiczny
zarządzanie jakością
inżynieria mechaniczna
analiza indeksu
key performance indicators
metal industry
quality management
mechanical engineering
index analysis
Opis:
A turbulent manufacturing market, especially in the metal industry, determines the quality of products and the level of production efficiency, which contributes to a company's market position and competitiveness. The aim of the study was to develop a model to define a manufacturing company’s current market position using KPIs in relation to a key product - gearbox casting. The company's position was defined in terms of the relationship occurring between technological capabilities and market position. An additional aim of the study was to identify critical determinants and, ultimately, to identify conditions for strengthening market position. As a test of the proposed model, the position of the analysed company (in terms of technological capabilities and market position) was defined as “Search for occasions”- box 9 within the 3x3 matrix. Technological determinants that weaken the company’s position (low level of maintenance capacity and long production cycle time) and determinants with a strong negative impact on market position (low level of human resource development) were identified. An element of novelty is the use of KPIs as variables determining the position of the company within the3x3 matrix, which is indicative of a specific technological position in the market. Further lines of research will concern the determination of appropriate KPIs in relation to the identified critical areas of the company. Subsequent steps will concern the implications of the model in relation to the company’s other key aluminium alloy castings.
Źródło:
Production Engineering Archives; 2023, 29, 2; 162--167
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Qualitative-Environmental Actions Expected by SMEs from V4 Countries to Improve Products
Autorzy:
Siwiec, Dominika
Varga, Krisztina
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/27323566.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
Visegrad group
sustainable development
quality
environmental impact
production engineering
grupa Wyszehradzka
zrównoważony rozwój
jakość
wpływ środowiska
inżynieria produkcji
Opis:
Sustainable development encourages companies to anticipate actions that will help reduce their negative impact on the environment, but will also be beneficial to customers in terms of meeting their expectations. Hence, the purpose was to define the actions that can be expected from SMEs from the V4 countries when improving products and minimizing the negative impact on the natural environment. The research tool was a survey, the presented results of which were obtained from March to September 2023. They included 379 SMEs from the Visegrad Group countries, i.e. Poland, Slovakia, the Czech Republic, and Hungary. The results were analyzed using statistical tests performed in STATISTICA 13.3. For this purpose, the ANOVA test (repeated measurement designs) and the Mann Whitney U test were used to analyze statistically significant differences between the test results. Analyzes were performed at the significance level of α=0.05. The analysis showed that entrepreneurs from the V4 countries expect relatively different actions from SMEs when improving products and minimizing the negative impact on the natural environment. The results from the analysis may be useful in planning sustainable activities in SMEs from the V4 countries, so that these activities contribute to improving the quality of products and at the same time minimizing the negative environmental impact.
Źródło:
System Safety : Human - Technical Facility - Environment; 2023, 5, 1; 28-35
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality management support model in foundry enterprises
Autorzy:
Pacana, Andrzej
Czerwińska, Karolina
Powiązania:
https://bibliotekanauki.pl/articles/29521068.pdf
Data publikacji:
2023
Wydawca:
Akademia Morska w Szczecinie. Wydawnictwo AMSz
Tematy:
mechanical engineering
founding
technical infrastructure
maintenance
quality improvement
Opis:
The state of the technical infrastructure determines the degree to which the quality requirements of products are met and has a significant impact on occupational safety. The purpose of this study is to build a universal model for supporting quality management, which allows the effective implementation of a wide-ranging research path supporting the evaluation of the relationship between the degree of modernity of product processing technology and the quality of the final product and the level of occupational safety. The developed model is verified by its implementation in one of the turning stations. A practical test of the quality management support model confirms that the practice of conducting analyzes of the level of modernity of infrastructure with its application contributed to identifying critical machine components, examining factors affecting the quality of technological operations, reducing uncertainty and the risk of risky events, and conducting activities in line with the concept of continuous improvement. The course of action detailed in the model makes it possible to determine the relationships that exist between key categories of factors and critical product defects, and accidents and near-misses. This allows for the proposal of adequate improvement measures. Further studies concern the implementation of the model at other workstations in the foundry company.
Źródło:
Zeszyty Naukowe Akademii Morskiej w Szczecinie; 2023, 75 (147); 5-13
1733-8670
2392-0378
Pojawia się w:
Zeszyty Naukowe Akademii Morskiej w Szczecinie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rock mass classification in highway tunnel engineering during exploration phase and case study
Autorzy:
Yanqiang, Du
Bing, Xie
Powiązania:
https://bibliotekanauki.pl/articles/27312070.pdf
Data publikacji:
2023
Wydawca:
Polska Akademia Nauk. Czasopisma i Monografie PAN
Tematy:
inżynieria tunelowa
tunel autostradowy
klasyfikacja górotworu
ciśnienie ziemi
metoda jakości
metoda podstawowa
tunnel engineering
highway tunnel
rock mass classification
earth pressure
basic method
quality method
Opis:
It is the foundation of tunnel engineering to classify the rock mass surrounding tunnels. However, it is not easy to precisely determine the class of rock mass in practice as sufficient geological exploration need to be completed before rock mass classification, and there exists some disputes referring to the rationalization of dozens of methods for rock mass classification through the world. The principles and procedures of the basic quality method, which are widely used in China, are presented in this paper, and the application process of the basic quality method is showed with a project case of Zhongnanshan highway tunnel which has operated in safety for nearly a decade. Then, both the advantages and disadvantages of the basic quality method are analyzed in terms of practical engineering applications. In consideration of the defects of the basic quality method, the concept of the subclassing of surrounding rock in grade III-V is developed in the end and the criterion is given to determine the subclass of rock mass. This study is aimed at providing some useful ideas and a reference for rock classification in highway tunnel engineering.
Źródło:
Archives of Civil Engineering; 2023, 69, 2; 141--153
1230-2945
Pojawia się w:
Archives of Civil Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Comprehensive service quality evaluation of public transit based on extension cloud model
Autorzy:
Hu, Xinghua
Chen, Xinghui
Zhao, Jiahao
Yu, Kun
Long, Bing
Dai, Gao
Powiązania:
https://bibliotekanauki.pl/articles/2173929.pdf
Data publikacji:
2022
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
traffic engineering
public transit
urban traffic congestion
service quality
optimization
sustainable development
inżynieria ruchu
transport publiczny
zatory komunikacyjne
ocena jakości usług
optymalizacja
zrównoważony rozwój
Opis:
Prioritizing the development of public transit and enhancing its attractiveness is an important way to solve the problem of urban traffic congestion and achieve sustainable development. To improve the service quality and overall operational efficiency of urban public transit, an evaluation index system related to the comprehensive experience of passengers, service supply quality of public transit enterprises, and supervision of management departments was introduced from both the demand and the supply of public transit travel services. Based on the data distribution characteristics of the boxplot in statistics, the evaluation level and corresponding value range of each index were determined, and the comprehensive weight of the index was determined using the linear weighting method combining the analytic hierarchy process and the entropy weight method, so as to reduce the influence of single weighting method on the evaluation results of comprehensive service quality of public transit. An evaluation method of public transit comprehensive service quality based on the extension cloud model was established. The evaluation results of the model were obtained by calculating the cloud affiliation and comprehensive certainty, and a reliability factor was used to test the evaluation results, which solved the problem of randomness and fuzziness in the process of comprehensive service quality evaluation of public transportation and made the evaluation results closer to the reality. Finally, the established comprehensive evaluation model was applied to a city for example analysis, and the corresponding evaluation level was obtained as good. The value of the reliability factor in the model was less than 0.01, indicating that the model has good applicability and a certain application value for the comprehensive service quality evaluation of public transit. The evaluation method fully considered a variety of evaluation indicators, specified the evaluation level of comprehensive service quality of public transit, and the evaluation results provide a theoretical basis for public transport enterprise to make targeted improvement measures.
Źródło:
Archives of Transport; 2022, 61, 1; 103--115
0866-9546
2300-8830
Pojawia się w:
Archives of Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Determinants of making decisions in improving the quality of products
Autorzy:
Siwiec, Dominika
Bełch, Paulina
Hajduk-Stelmachowicz, Marzena
Pacana, Andrzej
Bednárová, Lucia
Powiązania:
https://bibliotekanauki.pl/articles/27313697.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
decision support
management
quality management
production engineering
improving quality of products
customers' requirements
mechanical engineering
wspomaganie decyzji
kierownictwo
zarządzanie jakością
inżynieria produkcji
poprawa jakości produktów
wymagania klientów
Inżynieria mechaniczna
Opis:
Purpose: The basic purpose of research was to determine the causes of making the decision that manufacturers on their way to improve the quality of their products. Design/methodology/approach: The research method applied in article is mainly standardized survey research making based on survey conducted in contact and remote way conducted in 78 enterprises in south-eastern Poland. The research process also accompanied analysis of thesource documentation. Findings: It was concluded that decision during improving quality of the product were making mainly in simultaneously with considering customers' requirements of the customers about the quality of the products and the impact of products on the natural environment. Research limitations/implications: Most of the verified enterprises from SMEs are tried integrating qualitative-environmental actions as part of improving the quality of products. This is a favorable condition for further research, so that it is possible to adjust the quality and environmental approach when improving the quality of products in SMEs. Practical implications: Discussion of the results of research have a series of practical implications mainly for product management staff. Especially in organizations that designed new products or also in significant modification of these products. Social implications: Building awareness improves not only quality of products, but also simultaneously in line with sustainable development, including in improving environmental aspects. Originality/value: The article has cognitive value for development of knowledge, science, quality, and environmental in the area of management of products.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 157; 497--507
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improvement of the machine control process using the work standardisation card
Autorzy:
Zwolenik, Paulina
Pacana, Andrzej
Bednárová, Lucia
Powiązania:
https://bibliotekanauki.pl/articles/27313703.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
standardization
work standardisation card
production engineering
quality engineering
normalizacja
karta standaryzacji pracy
inżynieria produkcji
inżynieria jakości
Opis:
Purpose: The aim of the article was to propose the possibility of implementing a work standardisation card for a company in the passenger land transport industry – a ski lift. Design/methodology/approach: The analysed ski lift, located in Southern Poland, should undergo daily checks on the condition of its equipment to ensure trouble-free operation. Current non-standardised operations may increase the risk of error. The proposed document, the work standardisation card, makes it possible to supervise the control and minimise the possibility of failure. Findings: The introduction of the work standardisation card allows to increase the efficiency of the work and the analysis of the results obtained allowed to classify the most time-consuming activities. Research limitations/implications: In order to reduce costs, as a result of failures, and to increase quality and customer satisfaction, it is proposed to introduce documents as part of the working standard. Practical implications: Future research should focus on opportunities to further improve machine condition monitoring. The presented methodology can be applied to other activities that occur during ski lift operation, such as breakdowns. Originality/value: The work is a useful resource for companies in the tourism and transport industry and the transport sector, due to the universality of the standards used.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 157; 743--754
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Instruments used to improve the betterment of products quality
Autorzy:
Hajduk-Stelmachowicz, Marzena
Bełch, Paulina
Siwiec, Dominika
Bednárová, Lucia
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/27313788.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
quality management
sustainable decision support
production engineering
quality of products
mechanical engineering
zarządzanie jakością
trwałe wsparcie decyzji
inżynieria produkcji
jakość produktów
inżynieria mechaniczna
Opis:
Purpose: The main goal of the research was to determine the spectrum of instruments supporting management processes that are used to improve the quality of products in terms of sustainable development. We analyzed the degree of their use in the practical functioning of the surveyed enterprises. In addition, the aim of the research was to determine the scope of application of the indicated instruments or the possibility of their use in the decision-making process relating to the improvement of the broadly understood quality of products. Design/methodology/approach: The research method applied are: 1) standardized survey research making based on a survey conducted in contact and remote way conducted in 78 enterprises in south-eastern Poland; 2) analysis of the source documentation and in-depth interviews. It is a component of broader research. Findings: The following methods were used in decision-making processes with varying frequency: the Delphi method by 58% of respondents, Tree of Failure Analysis (by 52%), Event Tree Analysis (by 44%), and the QFD method (by 41% respondents). The surveyed companies that have implemented a vapour management system based on ISO standards tend to use 5 methods out of 25 cited in this study (these are a survey, brainstorming, 5Why and/or 5W2H, benchmarking, and the Delphi method). As a result of using mainly the above mentioned methods in decision-making processes, 74% (out of all) of the respondents indicated an increase in the quality level of products, and 39% of respondents indicated the enhancement of the pro-ecological impact of products on the natural environment. Research limitations/implications: Most of the analysed enterprises from SMEs are tried integrating qualitative-environmental actions as part of improving the quality of products. This approach is crucial when improving the quality of products in SMEs. Practical implications: It is necessary to develop a multidimensional modl enabling the optimization of decision-making processes with the possibility of making full use of the available instruments for improving the quality of the product in such a way as to meet the rapidly changing requirements of stakeholders. Originality/value: The article has cognitive value for development of knowledge, science, quality, and environmental in the area of management of products.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 157; 151--171
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Prediction of quality level of product considering current customers’ expectations
Autorzy:
Siwiec, Dominika
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/2127534.pdf
Data publikacji:
2022
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
quality
production engineering
cost
product
product modification
predict
Opis:
The activities of the organisation concentrate mainly on meeting customers’ requirements. For this purpose, various activities are being conducted for customer satisfaction surveys. In this context, it is important to predict the quality of the product and the changes in the cost of the purchase product. The purpose of this study is to propose a method for predicting the quality level of a product and change the cost of the product considering current customers’ requirements for a combination of product feature states and pro-quality changes. The method includes the calculation of the quality level of the product using the punctationformalised method, where the level depends on a combination of values of states (parameters) attributes of the product, that is, current and modified. The method was tested as an example of a household vacuum cleaner for which 20 attributes were determined. According to the Pareto rule (20/80), the four product attributes important for customers were selected. Thereafter, for important attributes, possible combinations of the values of these attributes were determined. In addition, an algorithm for determining the possible combinations of product attribute states in the MATLAB program was developed. Additionally, the change in the current cost of the product considering the change in the quality level was estimated. The product cost changes were determined based on the actual cost of the product and the current product quality level. The method allows the determination of all combinations of values of state attributes of the product, such that it is possible to take appropriate improvement actions both in terms of quality and cost. The results from the method allow the prediction of product satisfaction for customers and they are favourable in terms of production cost. Therefore, it is possible to design the product in advance and support the producer in preparatory activities.
Źródło:
Management and Production Engineering Review; 2022, 13, 2; 127--138
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analysis of the possibility of using KPIs in measuring the achievements of business entities from the energy sector : case study
Autorzy:
Czerwińska, Karolina
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/2085632.pdf
Data publikacji:
2021
Wydawca:
Instytut Polityki Energetycznej im. Ignacego Łukasiewicza
Tematy:
key performance indicators
performance measurement system
improvement
quality engineering
Opis:
Each performance measurement and management system should be updated and reorganized so that it can be adequate to the changes occurring in the economic entity and the sector in which it operates. In addition, the performance measurement system should evolve with the organization's changing strategy and continually updated management objectives. The purpose of the study was to analyze the possibility of applying key performance indicators in an economic entity from the energy sector and to indicate their role and importance in the context of effective management and monitoring of progress in achieving pre-defined objectives. In the study, a coherent set of KPIs was designed, which were used to evaluate the existing concepts in the business entity and, at the same time, served as guidelines for choosing new directions of improvement and development concerning, among others, reorganization and restructuring in the customer service model through the introduction of a training system and organization design (a system of values and employee motivation), as well as obtaining permanent savings in operating costs through reduction of own costs will make it possible to pursue an effective pricing policy.
Źródło:
Energy Policy Studies; 2021, No. 1 (7); 41-53
2545-0859
Pojawia się w:
Energy Policy Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
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