Improvement of the machine control process using the work standardisation card

Purpose: The aim of the article was to propose the possibility of implementing a work standardisation card for a company in the passenger land transport industry – a ski lift. Design/methodology/approach: The analysed ski lift, located in Southern Poland, should undergo daily checks on the condition of its equipment to ensure trouble-free operation. Current non-standardised operations may increase the risk of error. The proposed document, the work standardisation card, makes it possible to supervise the control and minimise the possibility of failure. Findings: The introduction of the work standardisation card allows to increase the efficiency of the work and the analysis of the results obtained allowed to classify the most time-consuming activities. Research limitations/implications: In order to reduce costs, as a result of failures, and to increase quality and customer satisfaction, it is proposed to introduce documents as part of the working standard. Practical implications: Future research should focus on opportunities to further improve machine condition monitoring. The presented methodology can be applied to other activities that occur during ski lift operation, such as breakdowns. Originality/value: The work is a useful resource for companies in the tourism and transport industry and the transport sector, due to the universality of the standards used.