Prediction of quality level of product considering current customers’ expectations

The activities of the organisation concentrate mainly on meeting customers’ requirements. For this purpose, various activities are being conducted for customer satisfaction surveys. In this context, it is important to predict the quality of the product and the changes in the cost of the purchase product. The purpose of this study is to propose a method for predicting the quality level of a product and change the cost of the product considering current customers’ requirements for a combination of product feature states and pro-quality changes. The method includes the calculation of the quality level of the product using the punctationformalised method, where the level depends on a combination of values of states (parameters) attributes of the product, that is, current and modified. The method was tested as an example of a household vacuum cleaner for which 20 attributes were determined. According to the Pareto rule (20/80), the four product attributes important for customers were selected. Thereafter, for important attributes, possible combinations of the values of these attributes were determined. In addition, an algorithm for determining the possible combinations of product attribute states in the MATLAB program was developed. Additionally, the change in the current cost of the product considering the change in the quality level was estimated. The product cost changes were determined based on the actual cost of the product and the current product quality level. The method allows the determination of all combinations of values of state attributes of the product, such that it is possible to take appropriate improvement actions both in terms of quality and cost. The results from the method allow the prediction of product satisfaction for customers and they are favourable in terms of production cost. Therefore, it is possible to design the product in advance and support the producer in preparatory activities.