Analysis of the possibility of using KPIs in measuring the achievements of business entities from the energy sector : case study

Each performance measurement and management system should be updated and reorganized so that it can be adequate to the changes occurring in the economic entity and the sector in which it operates. In addition, the performance measurement system should evolve with the organization's changing strategy and continually updated management objectives. The purpose of the study was to analyze the possibility of applying key performance indicators in an economic entity from the energy sector and to indicate their role and importance in the context of effective management and monitoring of progress in achieving pre-defined objectives. In the study, a coherent set of KPIs was designed, which were used to evaluate the existing concepts in the business entity and, at the same time, served as guidelines for choosing new directions of improvement and development concerning, among others, reorganization and restructuring in the customer service model through the introduction of a training system and organization design (a system of values and employee motivation), as well as obtaining permanent savings in operating costs through reduction of own costs will make it possible to pursue an effective pricing policy.