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Tytuł:
Narzędzie wspomagające projektowanie usług design-thinking
A tool supporting service design based on design-thinking
Autorzy:
Studzińska, M.
Powiązania:
https://bibliotekanauki.pl/articles/322452.pdf
Data publikacji:
2017
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
design-thinking
design
projektowanie usług
modele projektowania usług
doskonalenie
podnoszenie jakości
service design
service design models
quality improvement
Opis:
W świetle mnogości dostępnych modeli planowania usług design-thinking, organizacje stają przed dylematem wyboru. W literaturze przedmiotu brakuje jednoznacznych wskazań co do decyzji o doborze najbardziej odpowiedniego modelu, szczególnie w kontekście różnych uwarunkowań dla poszczególnych sektorów rynku. Stworzona baza determinant jakości w formie dwuetapowego narzędzia pozwoli organizacjom uporządkować wiedzę, co w efekcie doprowadzi do określenia globalnego celu, który ułatwi wykorzystanie aplikacji koncepcji design-thinking do planowania usług.
In light of the multitude of design-thinking service planning models available, organizations face the dilemma of choice. The literature on the subject lacks clear indications as to the decision to select the most suitable model, especially in the context of different conditions of market sectors. The database of quality determinants in a form of a two-stage-tool will allow organizations to systemize their knowledge which will ultimately enable them to determine the global goal, thus simplifying the application of design-thinking for service design.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2017, 113; 469-479
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Role of Emotion in Product, Service and Business Model Design
Autorzy:
Straker, Karla
Wrigley, Cara
Powiązania:
https://bibliotekanauki.pl/articles/474900.pdf
Data publikacji:
2015
Wydawca:
Fundacja Upowszechniająca Wiedzę i Naukę Cognitione
Tematy:
visceral hedonic rhetoric
emotional design
business innovation
service design
business model design
Opis:
Designers have become aware of the importance of creatig strong emotinal experiences intertwined with new tangible products for the past decade, however an increased interest from firms has emerged in developing new service and business models as complimentary forms of emotion-driven innovation. This interdisciplinary study draws from the psychological sciences – theory of emotion – and the management sciences – business model literature to introduce this new innovation agenda. The term visceral hedonic rhetoric (VHR) is defined as the properties of a product, (and in this paper service and business model extensions) that persuasively induce the pursuit of pleasure at an instinctual level of cognition. This research paper lays the foundation for VHR beyond a product setting, presenting the results from an empirical study where organizations explored the possibilities for VHR in the context of their business. The results found that firms currently believe VHR is perceived in either their product and/or services they provide. Implications suggest shifting perspective surrounding the use of VHR across a firm’s business model design in order to influence the outcomes of their product and/or service design, resulting in an overall stronger emotional connection with the customer.
Źródło:
Journal of Entrepreneurship, Management and Innovation; 2015, 11, 1; 11-28
2299-7075
2299-7326
Pojawia się w:
Journal of Entrepreneurship, Management and Innovation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Capable design or designing capabilities? An exploration of service design as an emerging organizational capability in Telenor
Autorzy:
Martinkenaite, Ieva
Breunig, Karl Joachim
Fjuk, Annita
Powiązania:
https://bibliotekanauki.pl/articles/474908.pdf
Data publikacji:
2017
Wydawca:
Fundacja Upowszechniająca Wiedzę i Naukę Cognitione
Tematy:
capability development
design thinking
organizational capabilities
service design practices
strategy-innovation link
Opis:
This empirical paper examines a process, starting with the managerial decision to make service design an organizational capability, and follows it as it unfolds over time within one organization. Service design has become an established business practice of how firms create new products and services to promote differentiation in an increasingly uncertain business landscape. Implicit in the literature on service design are assumptions about strategic implications of adopting the prescribed innovation methods and tools. However, little is known about how service design evolves into an organizational capability enabling firms to transform their existing businesses and sustain competitiveness. Through a longitudinal, exploratory case study of service design practices in one of the world’s largest telecommunications companies, we explicate mechanisms through which service design evolves into an organizational capability by exploring the research question: what are the mechanisms through which service design develops into an organizational capability? Our study reveals the effect of an initial introduction of service design tools, identification of boundary-spanning actors and co-alignment of dedicated resources between internal functions, as well as through co-creation with customers. Over time, these activities lead to the adoption of service design practices, and subsequently these practices spark incremental learning throughout the organization, alter managerial decisions and influence multiple paths for the development of new capabilities. Reporting on this process, we are able to describe how service design practices were disseminated and institutionalized within the organization we observed. This study thus contributes by informing how service design can evolve into an organizational capability, as well as by bridging the emerging literature on service design and design thinking with established strategy theory. Further research will have to be conducted to confirm if the same mechanisms are observable across contexts and in other firms, and several future research directions are identified. In addition, the study also has implications for practice as it demonstrates how service design methodology can be implemented and has strategic implications for organizations.
Źródło:
Journal of Entrepreneurship, Management and Innovation; 2017, 13, 1; 69-88
2299-7075
2299-7326
Pojawia się w:
Journal of Entrepreneurship, Management and Innovation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Distributed system reliability in intelligence information system
Autorzy:
Achkoski, Jugoslav
Trajkovik, Vladimir
Powiązania:
https://bibliotekanauki.pl/articles/431923.pdf
Data publikacji:
2014
Wydawca:
Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Tematy:
Service-Oriented Architecture
service design
Distributed System Reliability (DSR)
Intelligence Information System
system’s architecture
Opis:
This paper presents the model of Intelligence Information System (IIS) based on a Service-Oriented Architecture. In this paper we propose the new service’s model, based on the Intelligence cycle and other systems which are necessary for gathering intelligence information and data. The paper is mostly focused on the system architecture and services design as a mainstream for definition of the services. Furthermore, additional attention is dedicated on the Distributed System Reliability (DSR).
Źródło:
Informatyka Ekonomiczna; 2014, 3(33); 9-23
1507-3858
Pojawia się w:
Informatyka Ekonomiczna
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Taking advantage of customer participation in the process of designing computer-based services
Autorzy:
Ostrowski, S.
Powiązania:
https://bibliotekanauki.pl/articles/95105.pdf
Data publikacji:
2014
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
service design
services
client participation
IT systems
projektowanie usług
usługi
udział klienta
systemy IT
Opis:
The present model of providing services has evolved as a result of the use of the IT tools and systems. It is a noticeable trend that the customer participation in the design process is an added value in design of IT systems or the services themselves. It is precisely the customer participation in designing of IT systems that is of crucial importance for meeting the expectations of the end-user. This article presents the ways in which advantage can be taken of the added value created due to the customer participation and how to use this participation in the designing process.
Źródło:
Information Systems in Management; 2014, 3, 3; 193-200
2084-5537
2544-1728
Pojawia się w:
Information Systems in Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
System operacyjny oceny stopnia dojrzałości wdrożeniowej innowacyjnych rozwiązań w zakresie usług
Operational System for the Assessment of Implementation Maturity of Innovative Solutions in the Area of Services
Autorzy:
Mazurkiewicz, A.
Giesko, T.
Karsznia, W.
Belina, B.
Powiązania:
https://bibliotekanauki.pl/articles/257378.pdf
Data publikacji:
2011
Wydawca:
Sieć Badawcza Łukasiewicz - Instytut Technologii Eksploatacji - Państwowy Instytut Badawczy
Tematy:
projektowanie usług
rozwiązanie innowacyjne
ocena dojrzałości wdrożeniowej
algorytm
service design
innovative solution
implementation maturity assessment
algorithm
Opis:
W funkcjonowaniu nowoczesnych, ekspansywnych gospodarek coraz większą rolę odgrywają usługi stanowiące kluczowe źródło dochodów budżetu. O jakości usług decyduje w zasadniczym stopniu udział innowacyjnych rozwiązań, w tym zaawansowanych technologii mechatronicznych, teleinformacyjnych i ekologicznych. Zgodnie z podejściem systemowym proces projektowania usługi ma charakter interdyscyplinarny i wymaga zastosowania odpowiednich metod modelowania, weryfikacji i oceny na kolejnych jego etapach, od opracowania koncepcji do wdrożenia. W artykule zaprezentowano opracowaną metodę oceny stopnia dojrzałości wdrożeniowej usług ukierunkowanych głównie na obszary przedsięwzięć badawczo-rozwojowych, technologii przemysłowych i technologii teleinformatycznych. W systemie oceny wykorzystywany jest algorytm identyfikacji zaawansowania rozwiązania, przeprowadzany na kolejnych poziomach. Otwarta struktura systemu umożliwia modyfikację zestawu kryteriów oceny na kolejnych poziomach oraz rozszerzanie bazy kategorii usług.
In contemporary developing and expansive economies, the role and importance of services is significantly growing as they constitute one of the key income sources for the national budget. What decides on the quality of services is, to great extent, the level of contribution of innovative solutions, i.e. advanced mechatronic technologies, information and communication technologies, and environmental technologies. According to the systems approach, the services, the services design process is of interdisciplinary nature and requires appropriate modelling, verification and assessment methods to be applied at its consecutive stages, from the very idea to practical implementation. The article presents the developed method of implementation maturity assessment of service aiming particularly at R&D undertakings, industrial technologies and information and communication technologies. The algorithm for the identification of the advancement of the solution applying to the consecutive stages of the assessment is used in the original assessment system. The open structure of the system enables modification of the set of assessment criteria on consecutive levels of the assessment and also allows to expand the services category database.
Źródło:
Problemy Eksploatacji; 2011, 3; 61-73
1232-9312
Pojawia się w:
Problemy Eksploatacji
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Application isssues of the semi-markov reliability model
Autorzy:
Rudnicki, J.
Powiązania:
https://bibliotekanauki.pl/articles/259667.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska. Wydział Inżynierii Mechanicznej i Okrętownictwa
Tematy:
service speed
shipping lines
preliminary design
Opis:
Predicting the reliability of marine internal combustion engines, for instance, is of particular importance, as it makes it possible to predict their future reliability states based on the information on the past states. Correct reliability prediction is a complex process which consists in processing empirical results obtained from operating practice, complemented by analytical considerations. The process of technical state changes of each mechanical device is stochastic and continuous in states and time, hence the need to divide this infinite set of engine states into a finite number of subsets (classes), which can be clearly and permanently identified using the existing diagnosing system. Using the engine piston-crankshaft system as an example, the article presents a proposal for a mathematical model of reliability which, on the one hand, takes into account random nature of phenomena leading to the damage, and at the same time reveals certain application flexibility and the resultant practical usability.
Źródło:
Polish Maritime Research; 2015, 1; 55-64
1233-2585
Pojawia się w:
Polish Maritime Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An approximate method for calculation of mean statistical value of ship service speed on a given shipping line, useful in preliminary design stage
Autorzy:
Żelazny, K.
Powiązania:
https://bibliotekanauki.pl/articles/259679.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska. Wydział Inżynierii Mechanicznej i Okrętownictwa
Tematy:
service speed
shipping lines
preliminary design
Opis:
During ship design, its service speed is one of the crucial parameters which decide on future economic effects. As sufficiently exact calculation methods applicable to preliminary design stage are lacking the so called contract speed which a ship reaches in calm water is usually applied. In the paper [11] a parametric method for calculation of total ship resistance in actual weather conditions (wind, waves, sea current), was presented. This paper presents a parametric model of ship propulsion system (screw propeller - propulsion engine) as well as a calculation method, based on both models, of mean statistical value of ship service speed in seasonal weather conditions occurring on shipping lines. The method makes use of only basic design parameters and may be applied in preliminary design stage.
Źródło:
Polish Maritime Research; 2015, 1; 28-35
1233-2585
Pojawia się w:
Polish Maritime Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
INTRODUCING LEARNING DESIGN AND LAMS TO PRE-SERVICE EDUCATION STUDENTS
Autorzy:
Campbell, Chris
Cameron, Leanne
Powiązania:
https://bibliotekanauki.pl/articles/941138.pdf
Data publikacji:
2011
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej w Lublinie. IATEFL Poland Computer Special Interest Group
Tematy:
learning design
LAMS
pre-service education
Opis:
Information and Communication Technologies (ICTs) for teaching and learning are continually changing and being replaced by the newest “must have” technologies, so how valuable are skillsbased technology courses in the long-term to pre-service teachers? While pre-service teachers need to be competent and confident users of technology (Cowie & Jones 2005), the universities also need to provide them with knowledge about attitudes, values and pedagogical understanding in respect to ICTs (Cameron 2007). These pre-service teachers need to develop a fundamental understanding about the nature of technological change and their own abilities to confront this change (Phelps & Ellis 2003). It has also been determined that ICT-based courses will hold more long-term value for the pre-service teachers if they promote generic technology skills involving authentic, reflective activities that assist them in their continued learning throughout their careers (Herrington, Oliver & Herrington 1999). Therefore, rather than simply provide and deliver specific skills-based information, the lecturer’s principal function has shifted to create a collaborative, challenging and supportive learning environment within which students were introduced to a broad range of philosophical and pedagogical issues that arise from the integration of a variety of technologies in today’s classrooms (Herrington & Oliver 2002).
Źródło:
Teaching English with Technology; 2011, 11, 1; 148-158
1642-1027
Pojawia się w:
Teaching English with Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Website usability in the design thinking methodic
Użyteczność serwisu internetowego w metodyce Design Thinking
Autorzy:
Nowakowski, M.
Powiązania:
https://bibliotekanauki.pl/articles/108798.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet Szczeciński. Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Tematy:
Design Thinking methodic
website usability
interactive service
Design Thinking
użyteczność serwisu internetowego
usługa interaktywna
Opis:
The article presents the Design Thinking methodic as a modern approach of business problems solving by understanding users needs and looking for the best solutions to meet their requirements. The main goal of the Design Thinking is creating solutions which integrate human needs, business requirements and technological opportunities. The publication includes characteristics of the Design Thinking methodic, individual elements and steps of performing. The different phases of the methodic were described in the article on the example of the innovative usability deployment to existing website. Application of the Design Thinking methodic in the areas of both business and entertainment can greatly lead to the improvement of the quality of websites and various interactive services.
Artykuł przedstawia metodykę Design Thinking jako nowoczesne podejście do rozwiązywania problemów biznesowych poprzez zrozumienie potrzeb użytkowników i szukanie najlepszych rozwiązań spełniających ich wymagania. Celem Design Thinking jest tworzenie rozwiązań integrujących ludzkie potrzeby, wymagania biznesowe oraz możliwości technologiczne. Publikacja zawiera charakterystyczne cechy metodyki Design Thinking, poszczególne jej elementy oraz etapy przeprowadzania. W artykule opisano poszczególne fazy metodyki na przykładzie innowacyjnego wdrażania użyteczności do już działającego serwisu internetowego. Zastosowanie metodyki Design Thinking w obszarach zarówno biznesowych, jak i rozrywkowych, może w dużym stopniu prowadzić do polepszania jakości serwisów internetowych oraz różnego rodzaju usług interaktywnych.
Źródło:
Studia Informatica Pomerania; 2016, 40, 2; 123-133
2451-0424
2300-410X
Pojawia się w:
Studia Informatica Pomerania
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The use of research methods (user-experience) in the interior design on the on the example of research on the functional and spatial needs of future users
Wykorzystanie metod badawczych (user-experience) w projektowaniu architektonicznym wnętrz usługowych na przykładzie badania potrzeb funkcjonalno-przestrzennych przyszłych użytkowników
Autorzy:
Gawlak, Agata A.
Kupsik, Aleksandra
Powiązania:
https://bibliotekanauki.pl/articles/27313964.pdf
Data publikacji:
2023
Wydawca:
Zachodniopomorski Uniwersytet Technologiczny w Szczecinie. Wydawnictwo Uczelniane ZUT w Szczecinie
Tematy:
interior design
architecture
service interior
projektowanie wnętrz
architektura
wnętrze usługowe
Opis:
The subject of the research undertaken is the use of available research methods in interior design, with particular emphasis on the user experience method. The purpose of the study is to demonstrate the validity of conducting pre-design participatory research, focused on the functionality and efficiency and desirability of the designed solutions. The study used a survey method, involving two groups of respondents: legal professionals and their administrative services, and target law firm employees. The survey was designed to formulate conclusions about the negative and positive factors affecting the comfort of doing work, to define the expectations of employees related to functional, stylistic and aesthetic solutions.
Tematem podjętych badań jest wykorzystanie dostępnych metod badawczych w projektowaniu architektonicznym wnętrz, ze szczególnym uwzględnieniem metody user experience. Celem badania jest wykazanie zasadności prowadzenia przedprojektowych badań partycypacyjnych, ukierunkowanych na funkcjonalność i sprawność oraz celowość projektowanych rozwiązań. W badaniu wykorzystano metodę sondażową. Badanie zaprojektowano w sposób pozwalający na sformułowanie wniosków dotyczących negatywnych i pozytywnych czynników wpływających na komfort wykonywania pracy, na zdefiniowanie oczekiwań pracowników związanych z rozwiązaniami funkcjonalnymi, stylistycznymi oraz estetycznymi.
Źródło:
Przestrzeń i Forma; 2023, 55; 31--56
1895-3247
2391-7725
Pojawia się w:
Przestrzeń i Forma
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model
Autorzy:
Uyoga, Diane
Bonuke, Ronald
Powiązania:
https://bibliotekanauki.pl/articles/36828859.pdf
Data publikacji:
2023
Wydawca:
Sieć Badawcza Łukasiewicz - Instytut Lotnictwa
Tematy:
aerospace education
quality design
personal commitment
service experience
moderated mediation
Opis:
This study investigates whether personal commitment moderates the effect of aerospace education on service experience through quality design. A cross-sectional study using a close-ended questionnaire was administered to a sample of 174 aviation students of Moi University, Kenya. Moderated mediation analyses were conducted using the PROCESS macro in order to investigate the relationship among variables. The results showed that the association between aerospace education and service experience was significant, and this association was mediated by quality design. The mediated effect of quality design was moderated by personal commitment. Based on the findings, companies involved in aviation should focus on improving the good environment of the service encounter (i.e., education, quality design and commitment) to enhance service experience. The findings made a contribution in terms of allowing us to understand the factors that can enhance service experience in the aviation industry.
Źródło:
Transactions on Aerospace Research; 2023, 3 (272); 1-15
0509-6669
2545-2835
Pojawia się w:
Transactions on Aerospace Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Ship service speeds and sea margins
Autorzy:
Szelangiewicz, T.
Żelazny, K.
Powiązania:
https://bibliotekanauki.pl/articles/135645.pdf
Data publikacji:
2016
Wydawca:
Akademia Morska w Szczecinie. Wydawnictwo AMSz
Tematy:
design of transport vessels
contractual and service speed
sea margin
seasonal weather conditions
design parameters
decision-making
Opis:
When designing a transport vessel, one of the most important parameters assumed by the owner is the service speed of the ship. Service speed and motor power are calculated as an approximation of the ship’s speed in calm water (i.e., the contract speed) with the addition of the sea margin (SM). In current design practice, the addition of SM is not dependent on weather parameters occurring in liner shipping. This paper proposes a new method for establishing the value of SM depending on the type and size of the vessel and the average statistical weather parameters occurring on various shipping lines. The results presented in this paper clearly demonstrate that further research is needed to determine the precise relationship between the shipping and vessel type and the weather parameters on a shipping line.
Źródło:
Zeszyty Naukowe Akademii Morskiej w Szczecinie; 2016, 48 (120); 43-50
1733-8670
2392-0378
Pojawia się w:
Zeszyty Naukowe Akademii Morskiej w Szczecinie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service margin - solution of the problem or a problem waiting for solution?
Autorzy:
Stasiak, J.
Powiązania:
https://bibliotekanauki.pl/articles/962777.pdf
Data publikacji:
2004
Wydawca:
Politechnika Gdańska. Wydział Inżynierii Mechanicznej i Okrętownictwa
Tematy:
sea-going ship
design
seagoing qualities
resistance
main propulsion horsepower
service margins
Opis:
Subiect of the paper is the problem of predicting sea-going ship resistance and/or horsepower in real operating conditions. Attention is drawn first of all to the need and possibility of revising the very much outdated but still used "service margin" method, which consists in adding an arbitrary percentage margin to the value of resistance or horsepower, relatively precisely determined for the calm water conditions. A negative impact in this respect is shown of the generally used delivery-acceptance procedures, where particular importance is attached to the ship propulsion tests on the "measured mile". The need of revising the "service margins" is a consequence of an obvious need for most efficient ships from the technical as well as economic point of view. Secondly, it is a "must" of permanent improving the ship design quality - the adequacy and accuracy of design methods. The work presents the "wave service margin" coefficient models. It is assumed that they may contribute to the necessary rationalization of the procedure of real ship resistance and/or horsepower determination. The work is based on the results of resistance tests of a series of ships designed within the Baltecologicalship project. The tests were carried out in the Chair of Ship Theory and Design of the Faculty of Ocean Engineering and Ship Technology, Gdansk University of Technology.
Źródło:
Polish Maritime Research; 2004, S 1; 29-33
1233-2585
Pojawia się w:
Polish Maritime Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An approximate method for calculating the mean statistical service speed of container ships on a given shipping line and its application in preliminary design
Autorzy:
Szelangiewicz, T.
Żelazny, K.
Powiązania:
https://bibliotekanauki.pl/articles/135192.pdf
Data publikacji:
2015
Wydawca:
Akademia Morska w Szczecinie. Wydawnictwo AMSz
Tematy:
service speed
shipping lines
preliminary design
container ship
propulsion system
weather conditions
Opis:
During ship design, service speed is one of the crucial parameters in determining the operational economy of the vessel. As sufficiently exact calculation methods applicable to preliminary design stage are lacking, the so-called contract speed, the speed which a ship reaches in calm water, is usually cited. Żelazny (2015) developed a parametric method for calculating total ship resistance under actual weather conditions (wind, waves, sea current). This paper presents a parametric model of a ship’s propulsion system (screw propeller – propulsion engine) as well as a method, based on both the resistance and propulsion system models, of calculating the mean statistical value of a ship’s service speed under the seasonal weather conditions occurring on shipping lines. The method makes use only of basic design parameters, and may be applied in preliminary design phase of container ships.
Źródło:
Zeszyty Naukowe Akademii Morskiej w Szczecinie; 2015, 44 (116); 34-42
1733-8670
2392-0378
Pojawia się w:
Zeszyty Naukowe Akademii Morskiej w Szczecinie
Dostawca treści:
Biblioteka Nauki
Artykuł
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