Informacja

Drogi użytkowniku, aplikacja do prawidłowego działania wymaga obsługi JavaScript. Proszę włącz obsługę JavaScript w Twojej przeglądarce.

Wyszukujesz frazę "Service" wg kryterium: Temat


Tytuł:
An approach to web service selection based on composite QOS parameters
Autorzy:
Kheradmand, M
Motameni, H
Powiązania:
https://bibliotekanauki.pl/articles/103133.pdf
Data publikacji:
2015
Wydawca:
Stowarzyszenie Inżynierów i Techników Mechaników Polskich
Tematy:
web service
web service selection
quality of service
QoS composition
service reputation
Opis:
Quality of service (QoS) is an important attribute for selecting a service during the service composition process. Although availability and reliability have been considered as the predominant factors for estimating reputation, two aspects are missing in the literature. First, their use is limited to composite service level and does not count on the atomic level. Second, their combined effect is not evaluated. Better estimation of QoS can be done with both factors considered together, whereas when taken separately for computing reputation, availability will give the probability of a service being up/running and reliability will analyze the change in failure trend of that service. In this research, a mathematical modeling of predominant QoS factors, availability and reliability of atomic services using Markov Chain model and Weibull analysis respectively, are suggested. Also importance of modeling reputation as an aggregation of availability and reliability has been explained. This research concludes two results. First, counting on probability of a service being up/running and its failure trend, together, results in a better estimation of its behavior and helps selecting the most appropriate one. Second, this resulted in selection of a service with higher reputation but lower usage cost, as opposed to using a single factor that resulted in higher reputation with higher cost.
Źródło:
Advances in Science and Technology. Research Journal; 2015, 9, 26; 129-136
2299-8624
Pojawia się w:
Advances in Science and Technology. Research Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Public cloud computing for software as a service platforms
Autorzy:
Soboń, M.
Nawrocki, P.
Powiązania:
https://bibliotekanauki.pl/articles/305646.pdf
Data publikacji:
2014
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud
service
service-oriented architecture
service level agreement
SaaS
Opis:
As cloud computing becomes increasingly popular among enterprises, organizations, and developers, it is time to consider how Software as a Service solutions can be built rapidly and cost-effectively. This paper presents the possibility of using a service-based architecture operating within the framework of the public cloud computing model and implementing Software as a Service. It also describes the architecture, implementation, and testing of sample applications. The conclusions drawn, with respect to related work and the results obtained, shed more light on the application of public cloud systems for Software as a Service purposes
Źródło:
Computer Science; 2014, 15 (1); 89-103
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Przegląd wybranej problematyki działalności usługowej
Service Industries: an Overview of Selected Issues
Autorzy:
Sadkowski, Wojciech
Powiązania:
https://bibliotekanauki.pl/articles/438869.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
cechy usług
funkcje usług
przedsiębiorstwo usługowe
usługa
service
service enterprise
service features
service functions
Opis:
Głównym celem artykułu jest przedstawienie najważniejszych funkcji usług oraz istoty działalności usługowej. Cel prowadzonych rozważań to również identyfikacja obszarów problemowych w zarządzaniu organizacjami usługowymi. W pierwszej części autor prezentuje definicje usługi oraz przedsiębiorstwa usługowego. W drugiej – przedstawia zestawienie najważniejszych cech usług odróżniających je od innych działalności. W trzeciej i czwartej części autor koncentruje się na funkcjach sektora usługowego oraz problemach w zarządzaniu przedsiębiorstwem usługowym. Obiektem badań jest usługa i związana z nią działalność usługowa, która odgrywa coraz istotniejszą rolę w polskiej gospodarce. W pracy przeprowadzono analizę piśmiennictwa naukowego z zakresu zarządzania jakością, ekonomiki usług, marketingu oraz zastosowano metody indukcji i dedukcji. Wg danych Ministerstwa Gospodarki z 2015 roku co drugi pracujący Polak znajduje zatrudnienie w usługach. W gospodarkach wysoko rozwiniętych aż 80% dochodu narodowego jest wytwarzane przez przedsiębiorstwa usługowe. Natomiast wkład sektora usługowego w tworzenie PKB Polski wzrósł z poziomu ok. 50% w latach dziewięćdziesiątych XX wieku do ok. 65% obecnie. Jakość realizowanych usług ma istotny wpływ na wyniki finansowe podmiotów tego sektora. Sukces na bardzo konkurencyjnym rynku usług może zapewnić tylko świadczenie usług najwyższej jakości.
The main purpose of the article is to present the most important functions of services and the essence of service activity. Considerations lead to the identification of problematic areas in management of service organizations. In the first part, the author presents the definitions of services and service enterprise. The second item contains a summary of the most important features of services that distinguish them from other activities. In the third and fourth part, the author focuses on the functions of services sector, components of a service enterprise and problems in managing them. The research object is the service itself and associated service activity that plays an increasingly important role in Polish economy. The article contains an analysis of literature in the field of quality management, service economics, marketing and the methods of induction and deduction. According to the data of the Ministry of Economy from 2015, every second working Pole finds employment in services. In highly-developed economies, as much as 80% of the national income is generated by service companies. On the other hand, the contribution of the service sector to the creation of Polish GDP increased from around 50% in the 1990s to around 65% today. The quality of services provided has a significant impact on the financial results of entities in this sector. Success in a very competitive services market can be ensure only by the provision of top quality services.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2018, 32, 1; 7-19
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An Extended Translation Service Portfolio in Research Translation
Autorzy:
Klimkowski, Konrad
Powiązania:
https://bibliotekanauki.pl/articles/2231702.pdf
Data publikacji:
2022-10-06
Wydawca:
Komisja Nauk Filologicznych Polskiej Akademii Nauk, Oddział we Wrocławiu
Tematy:
translation as a service
Service-Dominant Logic
translation service portfolio
service customisation
research text translation
Opis:
This article is a proposal to think about translation service portfolio in categories of contemporary service provision. As observed in the recent literature of the field, today’s services rely more and more on customisation, interactivity and relation-building. This article presents examples of opening a standard portfolio to opportunities identified by the translator through direct communication with the client. Benefits and limitations of such portfolio modifications are also discussed. The article is an invitation for the readers to rethink their portfolio strategies in search of competitive market advantages.
Źródło:
Academic Journal of Modern Philology; 2022, 15; 179-188
2299-7164
2353-3218
Pojawia się w:
Academic Journal of Modern Philology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An evolution process for service-oriented systems
Autorzy:
Zalewski, A.
Szlenk, M.
Kijas, S.
Powiązania:
https://bibliotekanauki.pl/articles/952951.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service-oriented architecture
service engineering process
service composition
software evolution
Opis:
Evolution of service-oriented systems is quite a new research area, which becomes more and more important as engineering challenges move from enabling service-orientation onto the maintenance and evolution of already developed service-oriented systems. However, the development of suitable evolution processes and methodologies is still an open research problem. The evolution process presented in this paper has been designed to address the evolution of service-oriented systems, which are technically built out of a set of service compositions. The presented process comprises phases and tasks compliant with ISO 20000. The underlying model of service-oriented system consisting of business processes and corresponding service composition models has also been presented. A traceability model and tools supporting change impact analysis have also been provisioned for. Preliminary industrial validation indicates that the evolution process should be easy to adapt by the industry.
Źródło:
Computer Science; 2012, 13 (4); 71-86
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Self-service as a motivation factor for innovative service
Autorzy:
Šavareikienė, Danguolė
Galinytė, Rasa
Powiązania:
https://bibliotekanauki.pl/articles/499426.pdf
Data publikacji:
2018
Wydawca:
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Tematy:
Service
Self-service
Innovation
Motivating factors.
Opis:
Self-service as an innovative service attracts many opinions on the needs, use, comfort and opportunities of the future. Scientists recognise the advantages of self-service over traditional service and are carrying out research on how to motivate consumers to switch to self-service. This paper analyses the application of motivation for the consumer self-service option. The objective is, based on a theoretical concept of self-service as an innovative service, to identify the reasons for the choice of self-service. The theoretical part of the paper provides an analysis of the essence of self-service as an innovative service. The analysis is based upon the results of empirical research in March 2012 in Lithuania (N=112). The paper identifies the factors that influence consumer motivation for the choice of self-service according to an online survey. It turned out that companies which offer self-service as an innovative service are modifying consumer behaviour by liberating consumers and motivating them to act.
Źródło:
Forum Scientiae Oeconomia; 2018, Volume 6 (2018) Issue No. 2: Economic Growth, Innovations and Lobbying; 33-46
2300-5947
Pojawia się w:
Forum Scientiae Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality system at the hotel
System jakości w hotelu
Autorzy:
Tyrańska, Małgorzata
Powiązania:
https://bibliotekanauki.pl/articles/414980.pdf
Data publikacji:
2010-12
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
usługi
cechy usług
jakość usług hotelarskich
service
service traits
hotel service quality
Opis:
Coraz więcej firm, w tym również działających na rynku usług turystycznych, dąży do uzyskania certyfikowanego systemu zarządzania jakością według norm ISO 9000. Prowadzone badania wykazują, iż firmy usługowe posiadające certyfikaty jakości uzyskują z tego tytułu wiele korzyści zewnętrznych i wewnętrznych. Wśród zewnętrznych korzyści firmy wskazują na: wykorzystanie posiadanego certyfikatu do celów marketingowych, możliwość przystąpienia do większej liczby przetargów i poprawę prestiżu firmy. Natomiast do korzyści wewnętrznych najczęściej firmy zaliczają: uporządkowanie struktury organizacyjnej w firmie oraz uporządkowanie procedur i technik pracy, co sprzyja ogólnej poprawie sprawności działania organizacji (Sikora, Bałaga, 2006, s. 130). Celem artykułu jest ukazanie roli, jaką pełni system zarządzania jakością w funkcjonowaniu firmy działającej na rynku usług turystycznych na przykładzie hotelu. Realizacja tak postawionego celu wymaga przedstawienia istoty oraz głównych cech usług, następnie podjęcia próby zdefiniowania jakości usługi hotelarskiej, wskazania obszarów doskonalenia jakości usług hotelarskich oraz zaprezentowania zasad funkcjonowania systemu jakością na przykładzie badanego hotelu.
Increasingly many companies, including those operating on the market of tourist services, strive to obtain the certified quality management system according to ISO 9000 standards. The research being carried out shows that service companies with quality certificates receive a number of external and internal benefits by this virtue. External benefits of a company testify to: using its certificate for marketing purposes, a possibility of bidding for a bigger number of tenders and an increase in a company’s prestige. Internal benefits usually include: ordering the organisational structure in a company and also ordering work procedures and methods, which is in favour of the general improvement of an organisation’s functioning (Sikora, Bałaga, 2006, p. 130). The aim of the article is to present the role which the quality management system plays in the functioning of a company active on the market of tourist services, using an example of the Hotel. Achieving the aim set in this way requires presenting the essence and the main features of the services, followed by attempting to define the quality of a hotel service, pinpointing the areas for hotel service improvement as well as presenting the operational principles of the quality management system on the example of the Hotel being analysed.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2010, 2(16); 149-159
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Effects of Promotional Campaign in the Logistics Customer Service
Autorzy:
Wyrwicka, M. K.
Kliber, M. C.
Brzeziński, Ł.
Powiązania:
https://bibliotekanauki.pl/articles/409093.pdf
Data publikacji:
2015
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
logistics customer service
promotional campaign
Opis:
In companies often are overlooked the opportunities to increase sales by employees, who in the daily responsibilities are supporting customers. Therefore, the aim of this article is to present the effects of the implemented promotional campaign in logistics customer service in a selected company from the pharmaceutical industry. The project was implemented in March 2014. The implementation of promotional campaign in a selected company proceeded in accordance with the phases of the promotion strategy described in the literature. The most important effect is to increase sales volume by 24% (14 thousand units of product). This undertaking also allowed for adjusting the activities to the expectations of customers. This resulted in an additional value which is the customer satisfaction from the performed services by the company, which resulting in long-term cooperation.
Źródło:
Research in Logistics & Production; 2015, 5, 4; 407-416
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wpływ standaryzacji wzorów dokumentów na poziom dostępności elektronicznych usług publicznych
Autorzy:
Mamrot, Szymon
Stachowicz, Magdalena
Powiązania:
https://bibliotekanauki.pl/articles/950456.pdf
Data publikacji:
2016
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
public e-service
e-service
standardization
document
Opis:
The authors investigated a level of the implementation of Act of 24 April 2014 amending particular acts due to standardization of specific document patterns in administrative procedures. The new legal provisions, which have effected for almost 14 months, enabled the introduction of uniform, nationwide, electronic documents templates in various administrative procedures. Electronic templates of application forms were implemented to facilitate and speed up running business in Poland. The authors analyzed the number of documents templates which were published in central repository of document templates. They investigated whether the publishing of document template influenced the possibility of completion administrative procedure electronically. The goal of the analyzed legislation was to simplify the legal environment and to facilitate running business, making templates of form applications electronically available. The results of the conducted research unequivocally indicated that this goal was only slightly achieved (only 19% of procedures mentioned in the Act is available electronically). Moreover, the authors deeply analyzed the legal acts, including the Act of 17 February 2005 on the Computerization of Activities of Entities Performing Public Tasks, in order to present a wider approach to standardization of documents templates.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2016, 1 (63); 54-58
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wiki-WS as a C2 NIWA web service management platform
Autorzy:
Downar, M.
Powiązania:
https://bibliotekanauki.pl/articles/1941697.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
web service
Wiki-WS
service oriented architecture
Opis:
The Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security&safety policy. The WikiWiki-WS platform has to be used as an educational environment for developing web services and a production environment for execution of advanced web services using the computation capacity of the newly established supercomputer – TRITON. In the article the Wiki-WS architecture, security methods and results of real environment tests are presented.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 397-405
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Restoration to service pursuant to Article 42 of the Act of 6 April 1990 on Police — selected issues
Autorzy:
GACEK, PAWEŁ
Powiązania:
https://bibliotekanauki.pl/articles/1798773.pdf
Data publikacji:
2021-04-21
Wydawca:
Wyższa Szkoła Policji w Szczytnie
Tematy:
Police
police officer
service relationship
restoration to service
discharge from the service
Opis:
The article is entirely devoted to issues related to restoration to service based on Article 42 of the Act on the Police. Restoration to service occurs by virtue of law upon the occurrence of the conditions referred to in Article 42(1) or (7) of the Act on the Police. Restoration to service does not, however, mean admission to the service. A police offi cer must declare readiness for immediate service in order for the supervisor to verify whether he/she has all of the qualities that are necessary to perform it. The conditions contained in Article 42(2) and (3) of the Act on the Police must be completed in order for the police offi cer to be appointed to an official post.
Źródło:
Przegląd Policyjny; 2020, 140(4); 32-58
0867-5708
Pojawia się w:
Przegląd Policyjny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The model approach to linking innovation announcements and market value of equity in service sector
Autorzy:
Szutowski, Dawid
Szułczyńska, Julia
Powiązania:
https://bibliotekanauki.pl/articles/581104.pdf
Data publikacji:
2017
Wydawca:
Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Tematy:
innovation
market value
service sector
service companies
Opis:
Despite the research conducted in this field of innovation the attempt to model the effects of communicating innovation through announcements on market value changes has not been undertaken yet. Thus the purpose of the present research was to model the relationship between communicating innovation and market value of service companies. Summary of the existing evidence relied on such methods of systematic literature studies as SALSA, one step forward and backward snowballing, meta-synthesis and mapping review procedure. In order to represent the relationship between innovation and market value in services a conceptual model is proposed. It encompasses seven innovation-level and seven firm-level predictors. It covers also interaction and second-order effects.The research was burdened with several limitations. Namely it was limited to papers published in English and included scientific articles and conference proceedings only. Further quantitative research aiming at testing the model empirically seems beneficial from the point of view of model development.
Źródło:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu; 2017, 478; 425-435
1899-3192
Pojawia się w:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
On Logistics Service Quality Evaluation – Case Study
Autorzy:
Werbińska-Wojciechowska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:
2011
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
logistics service
logistics service provider
quality measurement
Opis:
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:
Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Commentary on the Ruling of the Katowice Court of Appeal of 11 May 2016 (II AKz 219/16)
Autorzy:
Kosowski, Jakub
Powiązania:
https://bibliotekanauki.pl/articles/618497.pdf
Data publikacji:
2017
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
service
accused
presumption of service
substitute service
doręczenie
oskarżony
domniemanie doręczenia
doręczenie zastępcze
Opis:
The article concerns the issue of service and substitute service. The author analyzes the changes introduced in 2015 from the perspective of the Katowice Court of Appeal’s ruling in 2016, which refers to substitute service by the advice note. Possible consequences of this kind of service are indicated and reference is made to the possible directions of development of service in the criminal process-electronic service.
Glosa dotyczy kwestii doręczeń oraz doręczeń zastępczych. Autor analizuje zmiany wprowadzone w 2015 r. z perspektywy orzeczenia Sądu Apelacyjnego w Katowicach z 2016 r., które odnosi do doręczeń zastępczych przez tzw. awizo. Wskazano możliwe konsekwencje takiego rodzaju doręczenia oraz odniesiono się do możliwych kierunków rozwoju doręczeń w procesie karnym, tj. doręczeń elektronicznych.
Źródło:
Studia Iuridica Lublinensia; 2017, 26, 3
1731-6375
Pojawia się w:
Studia Iuridica Lublinensia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The IP QoS System
Autorzy:
Burakowski, W.
Śliwiński, J.
Tarasiuk, H.
Bęben, A.
Niewiadomska-Szynkiewicz, E.
Pyda, P.
Mongay Batalla, J.
Powiązania:
https://bibliotekanauki.pl/articles/307862.pdf
Data publikacji:
2011
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
classes of service
DiffServ architecture
multi-service networks
NGN architecture
quality of service
Opis:
This paper shortly describes the IP QoS System which offers strict quality of service (QoS) guarantees in IP-based networks and supports a number of, so called, classes of services. Such solution requires to implement in the network a set of QoS mechanisms and algorithm working on packet, connection request and provisioning levels. Furthermore, we require signaling system for informing the network about new connection request and network resource allocation capabilities for providing required resources to given connection. The IP QoS System is based on the next generation networks (NGN) and differentiated services (DiffServ) architectures and, at least for now, it is designed for single domain only.
Źródło:
Journal of Telecommunications and Information Technology; 2011, 3; 5-11
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality aware virtual service delivery system
Autorzy:
Fraś, M.
Kwiatkowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/307840.pdf
Data publikacji:
2013
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
quality of services
service virtualization
service request distribution
Opis:
The problem of providing support for quality of service (QoS) guarantees is studied in many areas of information technologies. In recent years the evolution of software architectures led to the rising prominence of the Service Oriented Architecture (SOA) concept. For Web-based systems there are three attributes that directly relate to everyday perception of the QoS for the end user: availability, usability, and performance. The paper focuses on performance issues of service delivery. The architecture of Virtual Service Delivery System (VSDS), a tool to serve requests for synchronized services is presented. It is proposed suitable monitoring technique used for estimation of values of service parameters and allocation of communication and execution resources by means of service distribution. The paper also presents results of experiments performed in real environment that show effectiveness of proposed solutions.
Źródło:
Journal of Telecommunications and Information Technology; 2013, 3; 29-37
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Retail Service Quality Scale (RSQS) as an Example of Quality Service Scale Used in Traditional Trade
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/2064606.pdf
Data publikacji:
2021
Wydawca:
STE GROUP
Tematy:
RSQS
service quality
trade-related service
traditional trade
Opis:
We make purchases almost every day. We buy some products very often (e.g. food), others less often (e.g. furniture, car). Shops, selling products to customers, are not their producers, but rather provide them with services (commercial service). It is important that the customer, after making the purchase, is satisfied not only with the product, but also with the purchasing process itself. In order to determine what are the reasons for customer satisfaction or dissatisfaction, it is necessary to assess the quality of services, i.e. the process of making purchases by customers. In the available literature, there are many methods that are used to assess the service quality. However, their use is associated with the need to identify attributes that could well describe the service provision process, but also be a source of knowledge about customer satisfaction. The Retail Service Quality Scale (RSQS) developed by Dabholkar and his colleagues is applicable to assess the quality of services provided by shops, so it can be a ready-made tool that does not require the researchers to define attributes, as would be the case when using traditional methods. The aim of the paper was to assess the quality of operation of a traditional shop using the RSQS methodology. This study was carried out using a paper questionnaire that contained the attributes proposed in the RSQS. The survey was conducted among customers of a selected shop. The analyzed results made it possible to determine the quality level of commercial services provided by the research shop and to indicate its strengths and weaknesses. Additionally, the possibility of using the ready-made RSQS scale to assess the quality of commercial services provided in Polish economic realities was confirmed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 431--441
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New approach to typified microservice composition and discovery
Autorzy:
Gerasimov, Nikita
Powiązania:
https://bibliotekanauki.pl/articles/384841.pdf
Data publikacji:
2019
Wydawca:
Sieć Badawcza Łukasiewicz - Przemysłowy Instytut Automatyki i Pomiarów
Tematy:
micro-service architecture
static typing
SOA
service composition
service contract
architektura mikrousług
świadczenie usług
Opis:
Several problems related to work reliability appear while building service-oriented systems. The first problem consists of the lack of static typing and the lack of interservice data type checking. The second one consists of the high connectivity of services. The article shows an example of the strong and static polymorphic type system and the type check algorithm. The service-contract and the contract discovery concepts for universal service linking and type verification are described. After theoretic results had been realized in a service form, they were applied in practice in the real system, which improved its reliability. Also, technical realization decreased services connectivity, which promoted system quality increase. However, the increased complexity of the resulting system leveled advanced reliability.
Źródło:
Journal of Automation Mobile Robotics and Intelligent Systems; 2019, 13, 1; 79-83
1897-8649
2080-2145
Pojawia się w:
Journal of Automation Mobile Robotics and Intelligent Systems
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Implementation of ITIL Service Lifecycle in small and medium-sized enterprises of Polish ICT sector
Autorzy:
Ciesielska, M.
Powiązania:
https://bibliotekanauki.pl/articles/94751.pdf
Data publikacji:
2017
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
ITIL
Service Lifecycle
ITSM, SMEs
service-oriented approach
Opis:
The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward businessoriented service provisioning. ITSM frameworks, such as ITIL enable this shift of IT firms. This article presents unique knowledge on ITIL Service Lifecycle processes adoption in SMEs with particular emphasis on deployment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland.
Źródło:
Information Systems in Management; 2017, 6, 2; 85-96
2084-5537
2544-1728
Pojawia się w:
Information Systems in Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Theoretical basis of service sphere influence on quality and living standard of the population
Autorzy:
Bektemirov, Abdumalik
Powiązania:
https://bibliotekanauki.pl/articles/1178061.pdf
Data publikacji:
2018
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
Service
effect
life standard
quality control
service types
Opis:
This paper makes theoretical analyses on service sphere of Uzbekistan with deep scrutinizes. Moreover, investigations on quality and living standard of the population make possible conclusions over effects on topic. Furthermore, investigations make theoretical suggestions on service field while showing up better recommendations as whole.
Źródło:
World Scientific News; 2018, 95; 149-158
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Yugoslav diplomats during the interwar period
Autorzy:
Micic, Srdjan
Powiązania:
https://bibliotekanauki.pl/articles/910218.pdf
Data publikacji:
2019-02-15
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
Serbian elite
Yugoslav foreign service
Yugoslav military service
Opis:
The article deals with influence of the Serbian elite in the scope of the Yugoslav Foreign Service during 1918–1939. The influence of the elite circles was particularly prominent in the Yugoslav Army and in the Ministry of Foreign Affairs, as was the case in Serbia until 1918. As non-institutional factors had great influence on the work of state institutions, the first aim of this paper is to examine the main aspect for selection, career development and obstacles in the life of Yugoslav Diplomats, derived from the power struggle among elite circles. The second aim is to compare Serbian and Yugoslav experiences in order to establish similarities and differences in the characteristics of the pre-War and Interwar Diplomatic-Consular personnel. The analysis is based on Yugoslav archival materials, as well as on foreign published documents, memorial literature and relevant Yugoslav/Serbian and foreign historiography.
Źródło:
Balcanica Posnaniensia Acta et studia; 2018, 25, 1; 143-159
0239-4278
2450-3177
Pojawia się w:
Balcanica Posnaniensia Acta et studia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Abstraction layer for development and deployment of cloud services
Autorzy:
Nguyen Minh, B.
Tran, V.
Hluchy, L.
Powiązania:
https://bibliotekanauki.pl/articles/305457.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud computing
abstraction
service development
service deployment
interoperability
Opis:
In this paper, we will present an abstraction layer for cloud computing, which intends to simplify the manipulation with virtual machines in clouds for easy and controlled development and deployment of cloud services. It also ensures interoperability between different cloud infrastructures and allows developers to create cloud appliances easily via inheritance mechanisms.
Źródło:
Computer Science; 2012, 13 (3); 79-88
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Names used for creating the image of rural tourist accommodation facilities
Autorzy:
Cichowska, J.
Powiązania:
https://bibliotekanauki.pl/articles/60699.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Stowarzyszenie Infrastruktura i Ekologia Terenów Wiejskich PAN
Tematy:
rural tourism
agritourism
service name
nomenclature
tourist service
Opis:
Studies conducted among 1417 rural tourist accommodation facilities in Poland have shown that 966 of them have names for their service. Created names most often correspond to the profile of the business. A total of 130 objects specifically suggested that their product is the agritourism, using less sophisticated terms: agritourism, agritourism farm, gite, or expanding it by an additional element, usually referring to the owner’s name or surname, plants (clover) or the location of the facility (e.g. in a valley or on a peninsula). There were also names of rural tourism facilities which suggested surroundings of the homestead („Kraina trzech stawów”) or accentuated its regional affiliation („Czar Roztocza”). Owners often used their names to promote the tourism product for example: „U Basi”, U Zochy”, „U Kazika” or „U Kowalskich”. They were not innovative, as in the case of the names created of parts of owners’ names or surnames for example: „Czester”. 451 services on the web portal did not have any names, which may cause that their offer will not remain for long in the minds of the potential customers, or will not be noticed at all. It must be emphasized that giving proper, attractive and easy to remember name is an important marketing move that could bring success to tourism activities.
Źródło:
Infrastruktura i Ekologia Terenów Wiejskich; 2014, IV/3
1732-5587
Pojawia się w:
Infrastruktura i Ekologia Terenów Wiejskich
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Support of Analysis of Level for Customer Service by Network Visualization
Autorzy:
Brzeziński, Ł.
Kliber, M. C.
Wyrwicka, M. K.
Powiązania:
https://bibliotekanauki.pl/articles/409554.pdf
Data publikacji:
2016
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
indicators of customer service
network visualization
Opis:
The concept of network in economic sciences is generally referenced to companies connecting into a network (and related to the effects of this phenomenon) than to the relationship between the elements in organizations, which are shaping such a network (and the result of such approach). Occurring today dynamic and unexpected market changes enforce a special data presentation, so that based on them decision-making in the company will be resulted on their absorption or appropriate deformation of management system. The aim of the article is to use the visualization network to analyze the level of customer service and improve achieved indicator values of service in the selected company of the pharmaceutical industry. The tool for analysis and visualization was program Pajek by Vladimir Batagejl and Andrei Mrvar. For the most important results of the study should be included a positive opinion on the suitability of network visualizations (and their characteristics as the value of belonging and vector) for solving these types of problems.
Źródło:
Research in Logistics & Production; 2016, 6, 1; 25-38
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service of Documents in The Context of Employment During Employee Quarantine
Autorzy:
Žuľová, Jana
Kundrát, Ivan
Powiązania:
https://bibliotekanauki.pl/articles/1372665.pdf
Data publikacji:
2020
Wydawca:
Labour Law Association
Tematy:
quarantine
service of documents
document
postal service
employee address
Opis:
The legal regulation of quarantine imposed on an employee is limited in the Labor Code (Act No. 311/2001 Statutes, the Labor Code, as amended, hereinafter referred to as the Labor Code), to the framework regulation of legal consequences of quarantine in labor relations. A number of labor-related problems arising from the SARS-CoV-2 coronavirus epidemic causing COVID19 will, therefore, have to be addressed by interpreting the legislation in force for the purpose of its practical application, as it had been previously considered to be of rather a theoretical nature. The paper deals with the partial problem of the service of documents in labor relations during the employee quarantine. It identifies what is served, it analyzes the correctness of the employer's procedure when it automatically relays the delivery task to the postal service, and it clarifies the interpretation of the term “last known address” in the context of its change as evidenced from the proof of temporary incapacity for work stemming from a quarantine imposed on the employee. The aim of the paper is to discuss the practical aspects of the service of documents in the labor context at the time of the current situation of the spread of coronavirus epidemic. In terms of the methodology, the paper is based on critical in-depth analysis of the current legal framework, descriptive method and scientific cognitive methods.
Źródło:
Central European Journal of Labour Law and Personnel Management; 2020, 3, 1; 77-88
2644-4917
2644-4542
Pojawia się w:
Central European Journal of Labour Law and Personnel Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Management methods in SLA-aware distributed storage systems
Autorzy:
Nikolow, D.
Słota, R.
Lakovic, D.
Winiarczyk, P.
Pogoda, M.
Kitowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/305462.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service level agreements
mass storage systems
quality of service
Opis:
Traditional data storage systems provide access to user’s data on the "best effort" basis. While this paradigm is sufficient in many use cases it becomes an obstacle for applications with Quality of Service (QoS) constraints. Service Level Agreement (SLA) is a part of the contract agreed between the service provider and the client and contains a set of well defined QoS requirements regarding the provided service and the penalties applied in case of violations. In the paper we propose a set of SLA parameters and QoS metrics relevant to data storage processes and the management methods necessary for avoiding SLA violations. A key assumption in the proposed approach is that the underlying distributed storage system does not provide functionality for resource or bandwidth reservation for a given client request.
Źródło:
Computer Science; 2012, 13 (3); 35-44
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Innovative services of companies in Podlaskie district
Autorzy:
Skąpska, Elżbieta
Powiązania:
https://bibliotekanauki.pl/articles/2128321.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet w Białymstoku. Wydawnictwo Uniwersytetu w Białymstoku
Tematy:
service enterprises
innovations in services
service manager
Podlaskie district
Opis:
Goal – The aim of the paper is to examine the opinions of managers from Podlaskie district on innovations in services and to check whether the range of the provided services is accepted by service receivers. Research methodology – The e-survey is directed at the managers of Polish companies in Podlaskie district. By means of the Pearson correlation coefficient, there was also performed another analysis which is related to the connections of the profile questions with the survey questions as well as between the questions that had been coupled. Score – The research shows that the analyzed subsector of services is an interesting area in the context of innovations on the micro scale, and thus it has potential for further study. Local service industries that feature progressive services and flexibility factors towards customers have been identified here. Pearson’s factor revealed the situations discourage managers to introduce progressive services on the market. Thus, the lower the degree of market saturation, the greater is the tendency to introduce those services. On the other hand, when the market assures prices that provide a high level of profitability, companies do not have motivation to introduce services of progressive character. Originality/value – There has been no similar research in the literature. In the paper there have been identified local service industries that feature progressive services and flexibility factors towards customers. It constitutes a precious market recommendation that is necessary for the managers of service companies from Podlaskie district to make proper decisions.
Źródło:
Optimum. Economic Studies; 2018, 3(93); 240-252
1506-7637
Pojawia się w:
Optimum. Economic Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
E-service quality assessment according to hierarchical service quality models
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/27315546.pdf
Data publikacji:
2022
Wydawca:
STE GROUP
Tematy:
e-commerce
e-service quality
service quality models
IPA
Opis:
E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from traditional purchases, so their assessment should be made on the basis of different criteria. The aim of the paper was to assess the quality of services provided by the selected e-shop, in terms of its commercial services. The first stage of the research was the analysis of the literature in terms of hierarchical models of e-service quality, which in their structure indicate the areas of assessment. This allowed for the construction of the author’s hierarchical model of e-services and for making a list of attributes that were used in further research. On the example of the clothing e-shop, an analysis of the provided services was made, taking into account the opinions of its customers. The Importance Performance Analysis (IPA) was selected as the basis for conducting the survey research and analyzing its results, which facilitates the commenting of the obtained results. The research allowed to indicate the strengths and weaknesses of the examined e-shop, but also to identify areas requiring improvement in order to increase the quality of the offered services, as well as the customers satisfaction.
Źródło:
Management Systems in Production Engineering; 2022, 4 (30); 311--318
2299-0461
Pojawia się w:
Management Systems in Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Triad of determinants of the safety of social workers: Personal determinants
Autorzy:
Arkadiusz, Żukiewicz,
Powiązania:
https://bibliotekanauki.pl/articles/893458.pdf
Data publikacji:
2019-12-31
Wydawca:
Akademia Pedagogiki Specjalnej im. Marii Grzegorzewskiej. Wydawnictwo APS
Tematy:
safety
social service worker
social work
welfare
social service
Opis:
Social workers' safety is being conditioned with appropriate determinants. The basic determinants include system determinants, personal determinants and environmental determinants. In the group of personal determinants four basic factors are distinguished that determine the safety of social service workers. These include in particular: positive selection to the profession, personality traits, substantive preparation and professional morale. This catalogue is open and can be supplemented in progress of discourse devoted to i ussues of social workers' safety.
Źródło:
Praca Socjalna; 2017, 32(4); 35-45
0860-3480
Pojawia się w:
Praca Socjalna
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
A szeretet az emberi életút tükrében
Love in the picture of the Man and His journey through life
Autorzy:
György, Herdics
Powiązania:
https://bibliotekanauki.pl/articles/2157719.pdf
Data publikacji:
2015
Wydawca:
Instytut Studiów Międzynarodowych i Edukacji Humanum
Tematy:
Love
service
brotherhood
Opis:
The love service, serving of sacraments and announcing of the Word of God – these are the three main tasks which belong to the deepest meaning of the Church. They underlie together and cannot be separated. Because the Catholic Church is society of the children of God, have to be submerged in love. This dutz is considered as the main mission from the beginning, as we read about it in encyclical Deus caritas est – the God is Love.
Źródło:
Społeczeństwo i Edukacja. Międzynarodowe Studia Humanistyczne; 2015, 3(18); 133-144
1898-0171
Pojawia się w:
Społeczeństwo i Edukacja. Międzynarodowe Studia Humanistyczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2
Autorzy:
Bagińska, Izabela
Powiązania:
https://bibliotekanauki.pl/articles/23966766.pdf
Data publikacji:
2022
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
jakość
doskonalenie jakości
jakość usług
usługa księgowa
usługa finansowa
zarządzanie usługami
quality
quality improvement
service quality
accounting service
financial service
service management
Opis:
The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations and the implementation of many new provisions concerning anti-crisis shields, the way of customer service in accounting offices has also changed as they had to adapt to the new reality. The aim of this article is to present the importance of improving the quality of accounting services in the pandemic era. The first part of the paper includes the scope of services and theoretical aspects of customer service in accounting offices in the era of SARS-CoV-2 as well as the characteristics of the concept of quality. Subsequently, the results of an anonymous survey conducted among entrepreneurs who are clients of accounting offices are presented, which contributed to the formulation of conclusions on the significance of customer service quality in accounting offices. The article highlights the significant changes in the way tasks are performed in accounting firms and financial departments. Among the modern methods of providing accounting services, two have been selected which (according to the respondents) will significantly effect on the service providing quality (in particular by limiting personal contact of contractors).
Źródło:
Production Engineering Archives; 2022, 28, 3; 283--288
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Fault analysis of the combustion engine used in public transport vehicles
Autorzy:
Drozdziel, P.
Rybicka, I.
Tarkowski, S.
Powiązania:
https://bibliotekanauki.pl/articles/30147072.pdf
Data publikacji:
2018
Wydawca:
Akademia Wojsk Lądowych imienia generała Tadeusza Kościuszki
Tematy:
engine
mileage
service
Opis:
The goal of this article is the fault analysis of combustion engines on the basis of the assessment of dependent variables: initial mileage, annual mileage and the annual number of orders made in the service and repair system compared with the independent factor, i.e. bus make. In the research four vehicle makes were tested: Jelcz M121, Mercedes-Benz Citaro, Solaris Urbino 12 and Autosan Sancity 12LF. The research encompassed the number of faults of a vehicle and its systems, the initial and annual mileage. It was conducted on the basis of 2015 data broken into particular months.
Źródło:
Scientific Journal of the Military University of Land Forces; 2018, 50, 3(189); 95-108
2544-7122
2545-0719
Pojawia się w:
Scientific Journal of the Military University of Land Forces
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Perspectives on the Development of Sponsorship of Catholic Ministerial Organizations with Particular Reference to Health Care
Autorzy:
Kaleta, Paweł
Powiązania:
https://bibliotekanauki.pl/articles/668465.pdf
Data publikacji:
2019
Wydawca:
Uniwersytet Papieski Jana Pawła II w Krakowie
Tematy:
Sponsorship
charity organizations
Catholic healthcare service
educational institutions
social service
Opis:
Sponsorship in this paper is the formal relationship between an authorized Catholic organization and a recognized apostolic undertaking to promote and sustain Christ’s ministry to people in need. Sponsorship is not a static reality. Radical changes which have occurred in charitable works, largely due to the decline in religious vocations and the aging of members of institutes, led sponsoring leaders to seek for and find new approaches to sponsorship whereby their ministry could continue without compromising their identity. The purpose of this article is to draw attention to certain perspectives of the evolving understanding of sponsorship which is regularly in the process of being transformed and reshaped. It faces many challenges regarding the continuing Catholic identity of the sponsored works and the recognition of numerous new opportunities for future forms of sponsorship. This study explores certain canonical and practical perspectives for the development of the sponsorship of various forms of Catholic ministerial organizations, with particular reference to health care.
Źródło:
The Person and the Challenges. The Journal of Theology, Education, Canon Law and Social Studies Inspired by Pope John Paul II; 2019, 9, 2; 149-167
2391-6559
2083-8018
Pojawia się w:
The Person and the Challenges. The Journal of Theology, Education, Canon Law and Social Studies Inspired by Pope John Paul II
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Razvitie sistemy remontno-obsluzhivajushhikh uslug v APK Ukrainy
Development of repair facilities services in AIC Ukraine
Autorzy:
Naumenko, A.
Powiązania:
https://bibliotekanauki.pl/articles/77006.pdf
Data publikacji:
2013
Wydawca:
Komisja Motoryzacji i Energetyki Rolnictwa
Tematy:
service
technical service
vehicle
machine
tractor
present state
analysis
Ukraine
Źródło:
Motrol. Motoryzacja i Energetyka Rolnictwa; 2013, 15, 7
1730-8658
Pojawia się w:
Motrol. Motoryzacja i Energetyka Rolnictwa
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service configuration in SOA-based enterprise representation using role knowledge
Autorzy:
Sandkuhl, K.
Seigerroth, U.
Smirnov, A.
Levashova, T.
Shilov, N.
Powiązania:
https://bibliotekanauki.pl/articles/407397.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
enterprise model
role
information demand
service-oriented architecture
service configuration
Opis:
This work investigates the use of enterprise models for service configuration with a focus on knowledge related to organizational roles. Starting from an industrial case, it presents an approach to extract a role’s information demand from an enterprise model and to use this as initial configuration for agent-based services. In addition to the meta-model included in the enterprise modeling language, the use of a common ontology is proposed which captures both, the perspective of information demand and services. The architecture of the agentbased services is following the idea to characterize all actors by their roles and to represent them by sets of services. This approach facilitates self-organization in the service level. The main contributions of the paper are (1) to show that a role’s information demand is relevant for service configuration, (2) to present a way of extracting information demand from enterprise models, and (3) to extend an approach for SOA-based enterprise representation with information demand.
Źródło:
Management and Production Engineering Review; 2014, 5, 1; 51-64
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
SLA-based job submission and scheduling with the Globus Toolkit 4
Autorzy:
Tenschert, A.
Kubert, R.
Powiązania:
https://bibliotekanauki.pl/articles/305248.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service level agreements
service-oriented architecture
grid computing
semantic matching
Opis:
High performance computing is nowadays mostly performed in a best effort fashion. This is surprising as the closely related topic of grid computing, which deals with the federation of resources from multiple domains in order to support large jobs, and cloud computing, which promises seemingly infinite amounts of compute and storage, both offer quality of service (QoS), albeit in different ways. Long-term service level agreements (SLAs), which require the establishment of SLAs long in advance of their actual usage, seem a promising way for the offering of QoS guarantees in an HPC environment in a way that is not disruptive to the business models employed today. This work uses the long-term SLA approach as a basis for the provisioning of service levels for HPC resources and presents an SLA management framework to support this. Flexibility is provided by providing SLAs with different service levels, support for which is integrated into job submission and scheduling. The SLA management framework can, on a high level, be used in a generic fashion and an implementation is presented that is evaluated against a motivating scenario.
Źródło:
Computer Science; 2012, 13 (4); 183-204
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Systemy Smart Cities – studium przypadku
Smart Cities systems – a case study
Autorzy:
Orłowski, C.
Powiązania:
https://bibliotekanauki.pl/articles/203297.pdf
Data publikacji:
2014
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
systemy Smart Cities
systemy oparte na wiedzy
Service Oriented Architecture
Enterprise Service Bus
Software as a Service
Opis:
W artykule przedstawiono architekturę szyny integracyjnej wykorzystywanej w budowie systemu informatycznego przetwarzającego potężne zasoby danych na potrzeby podejmowania decyzji w Urzędzie Miejskim w Gdańsku. Na wstępie omówiono kluczowe z punktu widzenia wytwarzania szyny procesy: instalacji środowiska wytwarzania, podłączenia bazy danych, opracowania mechanizmów przepływu oraz prezentacji danych. Procesy prezentacji wsparto modelami KPI (ang. key processes identifier) oraz SOP (ang. simple operating procedures) (także podłączonymi do szyny). W podsumowaniu wskazano na problemy budowy szyn integracyjnych, a zwłaszcza procesów: trasowania, konwersji i obsługi zdarzeń.
This paper presents the architecture of an enterprise service bus used in the construction of information systems processing large amounts of data for decision-making needs at the City Hall in Gdansk. The first part presents the key processes of bus development: installation of developing environment, database connection, flow mechanisms and data presentation. Developing processes were supported by models such as KPI (Key Processes Identifier) and SOP (Simple Operating Procedures) (also connected to the bus). The summary indicates problems in bus construction, especially processes such as routing, conversion, and handling of events.
Źródło:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie; 2014, 63; 163-169
0239-9415
Pojawia się w:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Specyfika marketingu usług
Marketing of services - characteristics
Autorzy:
Żaba, Renata
Powiązania:
https://bibliotekanauki.pl/articles/415810.pdf
Data publikacji:
2001
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
services
service marketing
service enterprise
usługi
marketing usług
przedsiębiorstwo usługowe
Opis:
The article handles a very important problem related to functioning of a service company and marketing activities specific for this kind of business. It draws the attention to the increasing importance of the service sector in the market economy both in Poland and abroad. The article points out the specific character of services, where the activities and benefits that one party is offering to another do not lead to any form of ownership. The characteristics of services create specific problems and require a relevant strategy. The service provider has to find the means to give a tangible form to intangible products. Service sector usually lags behind the manufacturing industry in the field of formulating and using the marketing strategies but this situation is gradually changing following the faster and faster development of service businesses.
W artykule podjęto podstawowe problemy związane z funkcjonowaniem przedsiębiorstw usługowych i specyfiką ich marketingowej działalności. Uwagę skierowano na wzrastające znaczenie sektora usług w gospodarce rynkowej w Polsce i na świecie. Scharakteryzowano cechy usług, które w dużym stopniu wpływają na kształt działań marketingowych. Specyficzne cechy usług to: nienamacalność, nierozłączność, różnorodność i brak możliwości przechowywania. Istotna jest ponadto umiejętność różnicowania swoich usług. Najważniejszą jednak sprawą jest traktowanie klienta jako kluczowego elementu działalności przedsiębiorstw usługowych.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2001, 4; 63-72
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Education of farm owners and their opinions on a need and forms of transportation services
Wykształcenie właściciela gospodarstwa rolniczego a jego opinie o potrzebie i formie obsługi transportowej
Autorzy:
Kokoszka, S.
Tabor, S.
Powiązania:
https://bibliotekanauki.pl/articles/336669.pdf
Data publikacji:
2016
Wydawca:
Sieć Badawcza Łukasiewicz - Przemysłowy Instytut Maszyn Rolniczych
Tematy:
transportation means
transportation service
service
środki transportowe
obsługa transportowa
usługa
Opis:
The present paper presents results of research on opinions of farm owners concerning the need and forms of transportation services within the context of their education. According to 59.04% of surveyed farmers, there is demand for transportation services. The primary reason for such demand is time savings (the number of answers increases along with an increase in farmer’s education). 48.80% of farmers use such services (42.86% having a primary education and 71.43% having a higher education). The primary reason for using such services is the fact to be cheaper when compared to own transport - percentage share in answers increases along with an increase in education. Among farmers who provide such services, 71.24% perceive it as a source of additional income. Either transportation services in the form of sale or purchase of means of produce sale or combination of these occur in 44.56% of answers. All-inclusive transportation services in external transportation, that is purchase of means and collection of goods, are preferred by 36.73% on average and the number increases along with an increase in education. The values for farmers having a primary and higher education are: 14.29% and 67.14% respectively.
Przedstawiono wyniki badań dotyczących opinii właściciela gospodarstwa na temat potrzeb i form obsługi transportowej w kontekście jego wykształcenia. Według 59,04% rolników usługi transportowe są potrzebne. Podstawowym powodem przemawiającym za potrzebą usług jest oszczędność czasu (ilość odpowiedzi rośnie wraz ze wzrostem wykształcenia). 48,80% rolników korzysta z usług (42,86% podstawowe i 71,43% wyższe). Podstawowym powodem korzystania z usług transportowych jest to, iż są one tańsze w stosunku do transportu własnego - % odpowiedzi rośnie w miarę wzrostu wykształcenia. Wśród rolników dających usługi średnio 71,24% upatruje w tym dodatkowy zarobek. Obsługa transportowa w formie: albo zakup środków, albo sprzedaż produkcji lub ich połączenie 44,56% odpowiedzi. Pełną obsługę transportową w transporcie zewnętrznym tzn. zakup środków i odbiór produktów preferuje 36,73% średnio i ich udział rośnie wraz z wykształceniem. Jest to 14,29% rolników z wykształceniem podstawowym i 67,14% z wykształceniem wyższym.
Źródło:
Journal of Research and Applications in Agricultural Engineering; 2016, 61, 1; 38-40
1642-686X
2719-423X
Pojawia się w:
Journal of Research and Applications in Agricultural Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analiza skuteczności i jakości dostarczania przesyłek na przykładzie firmy kurierskiej X
Analysis of efficiency and quality deliveries on the courier company X
Autorzy:
Kozerska, M.
Powiązania:
https://bibliotekanauki.pl/articles/326781.pdf
Data publikacji:
2016
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
usługa kurierska
obsługa klienta
jakość
courier service
customer service
quality
Opis:
Dobra obsługa klienta jest nierzadko kluczem do sukcesu firmy. Do cech dobrej obsługi należą: kompletność realizowanej dostawy, krótki czas realizacji, możliwość zaspokajania specjalnych żądań, system sprawnej komunikacji i informacji, bezproblemowa obsługa, a także precyzja i szybkie usuwanie błędów. Podstawową płaszczyzną działalności firm kurierskich jest przewóz przesyłek zawierających przedmioty, które powinny dotrzeć do adresata bezpiecznie i w krótkim czasie. Celem artykułu jest przedstawienie analizy skuteczności i jakości dostarczania przesyłek w firmie X. W firmie zastosowano usługę Predict, jako innowacyjny sposób zarządzania dostawą kurierską.
Workable customer service is frequently the key to success. The characteristics of good service include: completeness realized deliveries, short delivery time, the ability to meet the special demands, an efficient system of communication and information, trouble-free service, precision and fast debugging. The basic plane activity is the transport of courier shipments containing items that should arrive safely and in a short time. The aim of the study is to analyze the effectiveness and quality of deliveries in the company X. The company uses the service Predict as an innovative way to manage the delivery courier.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2016, 97; 181-193
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service Relation and Organizational Context: A Qualitative Research at Shopping Centers
Autorzy:
Cruz, Sofia Alexandra
Powiązania:
https://bibliotekanauki.pl/articles/2107026.pdf
Data publikacji:
2015-01-31
Wydawca:
Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
Tematy:
Service Work
Service Relation
Work Organization
Shops
Restaurants
Shopping Centers
Opis:
Service work has undergone changes related to their managerial practices, which bring new professional and organizational realities to employees. The purpose of this article is to explore the opportunities of a qualitative research strategy combining both semi-structured interviews and participant observations to consider work organization and analyze the existing modes of service work of different types of shops and restaurants within shopping centers. This analysis considers the existence of a complex service relation that incorporates relational and material dimensions.
Źródło:
Qualitative Sociology Review; 2015, 11, 1; 90-107
1733-8077
Pojawia się w:
Qualitative Sociology Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The process approach to service quality management
Autorzy:
Kowalik, K.
Klimecka-Tatar, D.
Powiązania:
https://bibliotekanauki.pl/articles/111869.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
process management
service management
service quality
service quality model
zarządzanie procesem
podejście procesowe
zarządzanie usługami
jakość usług
Opis:
In this paper a model of service quality management based on the process approach has been presented. The first part of the article contains the theoretical framework of service quality and the process approach in management. Next, quality of service process has been presented in reference to a process-based definition in quoted literature. Finally, the outcomes of a customer questionnaire concerning the validity of particular quality attributes has been presented. The collected data in relation to service process quality stages have enabled the development of a of service quality model for process management.
Źródło:
Production Engineering Archives; 2018, 18; 31-34
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wpływ liberalizacji usług w Unii Europejskiej na innowacyjność i konkurencyjność polskich przedsiębiorstw usługowych. Wyniki badań
Impact of Liberalization in European Union on Innovativeness and Competitiveness of Polish Services Companies in the Perspective of Research
Autorzy:
Szukalski, Stanisław Maciej
Dąbrowska, Anna
Janoś-Kresło, Mirosława
Piotrkowski, Jan
Powiązania:
https://bibliotekanauki.pl/articles/658297.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
Tematy:
liberalizacja usług
dyrektywa usługowa
konkurencyjność
innowacyjność przedsiębiorstw usługowych
service liberalization
service directive
competitiveness
innovation of service enterprises
Opis:
The article presents results of research about Polish services companies. It has been conducted to assess the impact that services liberalization on the EU market has on competitiveness and innovativeness of Polish services companies, which is a result of a EU Services Directive from 2006. The research has been conducted on 400 companies that provide services in such areas: commerce, building, craftsmanship, business specialization, tourism, accommodation services, catering. The idea was to assess how this subject is perceived by the above‑mentioned entities as well as assessment of benefits and barriers that come with the liberalization of services market. Research hypothesis: Services Directive impacts positively the competitiveness and innovativeness of Polish services companies on the EU market and has been positively verified. The article itself is a research.
Artykuł przedstawia wyniki badania polskich przedsiębiorstw usługowych przeprowadzonego w celu oceny wpływu liberalizacji usług na unijnym rynku, wprowadzonej dyrektywą usługową z 2006 roku, na konkurencyjność i innowacyjność polskich przedsiębiorstw usługowych. Badanie przeprowadzono wśród 400 przedsiębiorstw świadczących usługi: handlowe, budowlane, rzemieślnicze, specjalistyczne związane z działalnością biznesową, szkoleniowe, edukacyjne i informacyjne, turystyczne, zakwaterowania i wyżywienia. Przedmiotem badania była ocena liberalizacji usług przez podmioty oraz korzyści i barier wynikających z niej dla usługodawców. Na polskim rynku nie ma tak kompleksowego badania przedsiębiorstw usługowych eksportujących swoje usługi na rynki krajów Wspólnoty. Wyniki przedstawione w artykule są efektem oryginalnych, autorskich badań. Sformułowano dwie hipotezy badawcze: (1) dyrektywa usługowa pozytywnie wpływa na konkurencyjność i innowacyjność polskich przedsiębiorstw usługowych na rynku wspólnotowym; (2) przedsiębiorcy w większym stopniu dostrzegają korzyści w obszarze wpływu na konkurencyjność i innowacyjność ich przedsiębiorstw niż bariery implementacji dyrektywy usługowej. Obie hipotezy zostały pozytywnie zweryfikowane. Artykuł ma charakter badawczy.
Źródło:
Acta Universitatis Lodziensis. Folia Oeconomica; 2018, 4, 337; 127-153
0208-6018
2353-7663
Pojawia się w:
Acta Universitatis Lodziensis. Folia Oeconomica
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Norwegian emergency towing service – past – present and future
Autorzy:
Berg, T. E.
Selvik, Ø
Jordheim, O. K.
Powiązania:
https://bibliotekanauki.pl/articles/116747.pdf
Data publikacji:
2020
Wydawca:
Uniwersytet Morski w Gdyni. Wydział Nawigacyjny
Tematy:
Distress and Emergency
Towing Service
Emergency Towing Service
Norwegian Emergency Towing Service (NETS)
Norwegian Coastal Administration (NCA)
Vessel Traffic Service (VTS)
svalbard
Emergency Towing
Opis:
The Norwegian Coastal Administration (NCA) is an agency of the Norwegian Ministry of Transport and Communications, and is responsible for services related to maritime safety, maritime infrastructure, transport planning and efficiency, and emergency response to acute pollution and drifting vessels. NCA has five regional Vessel Traffic Service centres. Of those, Vardø VTS has the special task of monitoring high-risk maritime traffic in Norwegian territorial waters, including the sea areas around Svalbard. Based on the history of ship incidents in Norwegian waters and lack of commercial tug resources in Northern Norway and the Svalbard area, the government decided in 2005 to establish a national emergency towing service. The establishment and coordination of this service was assigned to the Norwegian Coastal Administration. This paper briefly describes the development of the Norwegian Emergency Towing Service (NETS), how the service has changed over the years and plans for the coming years. Some cases involving emergency towing vessels are described. The paper also reviews the development of a national competence plan for senior officers on vessels employed by the Norwegian Emergency Towing Service.
Źródło:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation; 2020, 14, 1; 83-88
2083-6473
2083-6481
Pojawia się w:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
C2 NIWA – the centre of competence for novel infrastructure of workable applications
Autorzy:
Krawczyk, H.
Powiązania:
https://bibliotekanauki.pl/articles/1941701.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
scientific computations
cloud and service computing paradigms
service-oriented applications
service-oriented software engineering
C2 NIWA functionality
Opis:
Scientific and cloud computing are discussed in the paper. The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic functionally of the C2 NIWA centre recently established in the Gdansk University of Technology.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 357-369
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rozmowy z „Panem Cogito”. Zbigniew Herbert na celowniku peerelowskiego wywiadu
Talks with “Mister Cogito”. Zbigniew Herbert as a Target of the Intelligence Service of the PRP
Autorzy:
Majchrzak, Grzegorz
Powiązania:
https://bibliotekanauki.pl/articles/477636.pdf
Data publikacji:
2019
Wydawca:
Instytut Pamięci Narodowej, Komisja Ścigania Zbrodni przeciwko Narodowi Polskiemu
Tematy:
Zbigniew Herbert
Intelligence Service of the PRP
talks
Security Service
examination
Opis:
S łużba Bezpieczeństwa osobą Zbigniewa Herberta interesowała się przez blisko 30 lat. Początkowo próbowano zwerbować go do współpracy, a później (w związku z jego zaangażowaniem opozycyjnym) poddano rozpracowaniu. W latach sześćdzie- siątych i siedemdziesiątych działania w stosunku do niego prowadził m.in. wywiad. Jego funkcjonariusze planowali pozyskać go jako swojego agenta. Miały temu służyć prowadzone z nim rozmowy. Herbert tych rozmów – prowadzonych zresztą począt- kowo pod szyldem urzędników MSZ – nie odmawiał, nie był jednak skłonny do współpracy. Nie ukrywał też przed rodziną i znajomymi ani faktu zainteresowania jego osobą ze strony Służby Bezpieczeństwa, ani prowadzenia z jej funkcjonariusza- mi rozmów. W efekcie SB zrezygnowała z jego werbunku. Zbigniew Herbert wyszedł więc z tego swoistego pojedynku zwycięsko, choć nie bez szwanku – można się zasta- nawiać, czy w trakcie prowadzonych z nim rozmów nie powiedział funkcjonariuszom SB zbyt dużo.
T he Security Service was interested in the life of Zbigniew Herbert for nearly 30 years. At the beginning, there were attempts to win him over as a collaborator, but later (due to his involvement in the opposition) he was subject to investigation. In the 1960–70s, he was a target of Intelligence Service operations, among others. Their officers planned to convince him to become their agent. To this end, they conducted talks with him. Herbert did not object to these conversations – initially conducted under the patrona- ge of the officers of the Ministry of Foreign Affairs – but he was not willing to colla - borate. Neither did he conceal from his family and acquaintances the fact that he was approached by the Security Service and conducted talks with its officers. Ultimately, the Security Service abandoned the plan to make him collaborate. Zbigniew won the duel but not unscathed – one may consider whether he did not disclose too much to the officers of the Security Service during the conversations.
Źródło:
Pamięć i Sprawiedliwość; 2019, 33; 478-493
1427-7476
Pojawia się w:
Pamięć i Sprawiedliwość
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Jakość usług oferowanych przez sanatoria
Quality of Healthcare Services in Sanatoriums
Качество услуг, предлагаемых санаториями
Autorzy:
Wyszkowska, Zofia
Powiązania:
https://bibliotekanauki.pl/articles/548747.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet Rzeszowski. Wydawnictwo Uniwersytetu Rzeszowskiego
Tematy:
jakość usługi
usługa zdrowotna
sanatorium
quality of service
health care service
Opis:
Priorytetem działalności placówek służby zdrowia jest wysoka jakość świadczonych usług. Celem badania była ocena usług zdrowotnych świadczonych w sanatoriach, zatem w artykule przedstawiono cechy usług zdrowotnych, ideę świadczonych usług zdrowotnych w sanatoriach oraz wyniki badań dotyczące oceny jakości świadczonych usług w sanatoriach. Metodą badawczą był sondaż diagnostyczny przeprowadzony za pomocą kwestionariusza ankiety, który utworzono na podstawie analizy narzędzi do oceny jakości usług oferowanych w publicznych i niepublicznych zakładach opieki zdrowotnej. W celu zgromadzenia informacji pozwalających na dokonanie oceny jakości świadczonych usług w sanatoriach skorzystano z dwóch kwestionariuszy ankiety. Jeden z nich skierowano do kuracjuszy, którzy przebywali w sanatorium na turnusach leczniczych, drugi do mieszkańców miasta korzystających z zabiegów leczniczych w obiekcie sanatorium. W analizie uwzględniono 280 poprawnie wypełnionych kwestionariuszy ankiety przez kuracjuszy oraz 72 kwestionariusze ankiety poprawnie wypełnione przez mieszkańców miasta. Uzyskane informacje pozwoliły na ocenę warunków bytowych, ocenę personelu, oczekiwań klientów dotyczących usług zdrowotnych i usług uzupełniających pobyt w sanatorium. Opinie uzyskano z trzech sanatoriów zlokalizowanych w Inowrocławiu. Na podstawie przeprowadzonego badania stwierdzono, że jakość usług świadczonych w sanatoriach jest w opiniach kuracjuszy na zadowalającym poziomie. Respondenci wysoko ocenili warunki bytowe oraz pracę personelu technicznego i medycznego. Nieliczna grupa respondentów mniej usatysfakcjonowana jest ważnym sygnałem dla kierownictwa placówek skłaniającym do podjęcia działań związanych z podwyższeniem jakości świadczonych usług pozwalających na uzyskiwanie wyższych ocen w przyszłości.
High quality of services rendered is a priority of health care entities. The purpose of the research was to evaluate health services produced in sanatoriums, thus, the issues discussed in this paper included characteristics of health services; concepts of health services produced in sanatoriums; as well as the results of research concerned with quality of care in sanatoriums. The method used for data collection was questionnaire survey which was built with tools allowing to evaluate quality of services in public and private health care entities. For the purpose of collecting data necessary to evaluate quality of services produced, two questionnaires were used. One of them was addressed to patients who stood in the sanatoriums, while the other was addressed to residents of town where sanatorium was located and who used sanatorium services. 280 questionnaires properly filled by sanatorium patients and 72 questionnaires properly filled by town residents using sanatorium services were included in the analysis. The data collected allowed for evaluation of living conditions, opinions about personnel, clients' expectations related to health services and supplementary services during stay in sanatorium. The data was collected in three sanatori-ums in Inowrocław. Based on the survey conducted it was concluded that the sanatorium patients perceived quality of services as satisfactory. Respondents gave high rates for living conditions as well as medical and technical personnel's work. A small group of respondents that were less satisfied with services is an important sign for management of the entities that should encourage them to take actions toward increasing quality of services allowing to obtain higher rates in the future.
Źródło:
Nierówności Społeczne a Wzrost Gospodarczy; 2016, 48; 256-264
1898-5084
2658-0780
Pojawia się w:
Nierówności Społeczne a Wzrost Gospodarczy
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rola usług w rozwoju gospodarczym Polski
Role of services in the economic development of Poland
Autorzy:
Wodnicka, Monika
Powiązania:
https://bibliotekanauki.pl/articles/415659.pdf
Data publikacji:
2009-09
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
offshoring usług
serwicyzacja
usługi BPO
offshoring service
service industry
BPO services
Opis:
W artykule przedstawiono sektor usług w procesie zmian strukturalnych polskiej gospodarki, a także kierunki przekształceń strukturalnych w samym sektorze. Zwrócono uwagą także na rolę delokalizacji usług biznesowych do Polski oraz podjęto próbę uzasadnienia wpływu usług na rozwój gospodarczy i konkurencyjność.
The article presents a sector of services in the process of structural changes in the Polish economy as well as directions of structural transformations in the sector itself. The emphasis is also placed on the role of relocation of business services to Poland and an attempt was made to substantiate the influence of the services on the economic development and competitiveness.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2009, 2(13) t. 1; 11-21
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The role of safety in service quality in the opinion of traditional and digital customers of postal service
Autorzy:
Kowalik, Kamila
Powiązania:
https://bibliotekanauki.pl/articles/111883.pdf
Data publikacji:
2020
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
postal service
safety
service quality
usługi pocztowe
jakość usług
opinia klienta
Opis:
One of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.
Źródło:
Production Engineering Archives; 2020, 26; 1-4
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Formal technical and security requirements regarding lodgings for prisoners in the context of responsibility for security
Autorzy:
Sękowski, Piotr
Powiązania:
https://bibliotekanauki.pl/articles/2167592.pdf
Data publikacji:
2019-10-26
Wydawca:
Fundacja Instytut Nauki o Polityce
Tematy:
security
prison service
penitentiary services
technical
security in the prison service
Opis:
With a view to the importance of technical safeguards for lodgings used in the Prison Service the article draws attention to the common approach to security in the Prison Service, which should be modified in the context of specific requirements tak ing into account the threats typical of this professional environment. By indicating security as a fundamental value in constructing the rules for the functioning of the Prison Service, the Author analyzes legal requirements aimed at obligating officers in charge to provide appropriate conditions for both officers and inmates. Particular attention has been paid to technical safeguards as important security measures in penitentiary services.
Źródło:
Polish Journal of Political Science; 2019, 5, 3; 101-117
2391-3991
Pojawia się w:
Polish Journal of Political Science
Dostawca treści:
Biblioteka Nauki
Artykuł

Ta witryna wykorzystuje pliki cookies do przechowywania informacji na Twoim komputerze. Pliki cookies stosujemy w celu świadczenia usług na najwyższym poziomie, w tym w sposób dostosowany do indywidualnych potrzeb. Korzystanie z witryny bez zmiany ustawień dotyczących cookies oznacza, że będą one zamieszczane w Twoim komputerze. W każdym momencie możesz dokonać zmiany ustawień dotyczących cookies