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Tytuł:
An approach to web service selection based on composite QOS parameters
Autorzy:
Kheradmand, M
Motameni, H
Powiązania:
https://bibliotekanauki.pl/articles/103133.pdf
Data publikacji:
2015
Wydawca:
Stowarzyszenie Inżynierów i Techników Mechaników Polskich
Tematy:
web service
web service selection
quality of service
QoS composition
service reputation
Opis:
Quality of service (QoS) is an important attribute for selecting a service during the service composition process. Although availability and reliability have been considered as the predominant factors for estimating reputation, two aspects are missing in the literature. First, their use is limited to composite service level and does not count on the atomic level. Second, their combined effect is not evaluated. Better estimation of QoS can be done with both factors considered together, whereas when taken separately for computing reputation, availability will give the probability of a service being up/running and reliability will analyze the change in failure trend of that service. In this research, a mathematical modeling of predominant QoS factors, availability and reliability of atomic services using Markov Chain model and Weibull analysis respectively, are suggested. Also importance of modeling reputation as an aggregation of availability and reliability has been explained. This research concludes two results. First, counting on probability of a service being up/running and its failure trend, together, results in a better estimation of its behavior and helps selecting the most appropriate one. Second, this resulted in selection of a service with higher reputation but lower usage cost, as opposed to using a single factor that resulted in higher reputation with higher cost.
Źródło:
Advances in Science and Technology. Research Journal; 2015, 9, 26; 129-136
2299-8624
Pojawia się w:
Advances in Science and Technology. Research Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Public cloud computing for software as a service platforms
Autorzy:
Soboń, M.
Nawrocki, P.
Powiązania:
https://bibliotekanauki.pl/articles/305646.pdf
Data publikacji:
2014
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud
service
service-oriented architecture
service level agreement
SaaS
Opis:
As cloud computing becomes increasingly popular among enterprises, organizations, and developers, it is time to consider how Software as a Service solutions can be built rapidly and cost-effectively. This paper presents the possibility of using a service-based architecture operating within the framework of the public cloud computing model and implementing Software as a Service. It also describes the architecture, implementation, and testing of sample applications. The conclusions drawn, with respect to related work and the results obtained, shed more light on the application of public cloud systems for Software as a Service purposes
Źródło:
Computer Science; 2014, 15 (1); 89-103
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Przegląd wybranej problematyki działalności usługowej
Service Industries: an Overview of Selected Issues
Autorzy:
Sadkowski, Wojciech
Powiązania:
https://bibliotekanauki.pl/articles/438869.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
cechy usług
funkcje usług
przedsiębiorstwo usługowe
usługa
service
service enterprise
service features
service functions
Opis:
Głównym celem artykułu jest przedstawienie najważniejszych funkcji usług oraz istoty działalności usługowej. Cel prowadzonych rozważań to również identyfikacja obszarów problemowych w zarządzaniu organizacjami usługowymi. W pierwszej części autor prezentuje definicje usługi oraz przedsiębiorstwa usługowego. W drugiej – przedstawia zestawienie najważniejszych cech usług odróżniających je od innych działalności. W trzeciej i czwartej części autor koncentruje się na funkcjach sektora usługowego oraz problemach w zarządzaniu przedsiębiorstwem usługowym. Obiektem badań jest usługa i związana z nią działalność usługowa, która odgrywa coraz istotniejszą rolę w polskiej gospodarce. W pracy przeprowadzono analizę piśmiennictwa naukowego z zakresu zarządzania jakością, ekonomiki usług, marketingu oraz zastosowano metody indukcji i dedukcji. Wg danych Ministerstwa Gospodarki z 2015 roku co drugi pracujący Polak znajduje zatrudnienie w usługach. W gospodarkach wysoko rozwiniętych aż 80% dochodu narodowego jest wytwarzane przez przedsiębiorstwa usługowe. Natomiast wkład sektora usługowego w tworzenie PKB Polski wzrósł z poziomu ok. 50% w latach dziewięćdziesiątych XX wieku do ok. 65% obecnie. Jakość realizowanych usług ma istotny wpływ na wyniki finansowe podmiotów tego sektora. Sukces na bardzo konkurencyjnym rynku usług może zapewnić tylko świadczenie usług najwyższej jakości.
The main purpose of the article is to present the most important functions of services and the essence of service activity. Considerations lead to the identification of problematic areas in management of service organizations. In the first part, the author presents the definitions of services and service enterprise. The second item contains a summary of the most important features of services that distinguish them from other activities. In the third and fourth part, the author focuses on the functions of services sector, components of a service enterprise and problems in managing them. The research object is the service itself and associated service activity that plays an increasingly important role in Polish economy. The article contains an analysis of literature in the field of quality management, service economics, marketing and the methods of induction and deduction. According to the data of the Ministry of Economy from 2015, every second working Pole finds employment in services. In highly-developed economies, as much as 80% of the national income is generated by service companies. On the other hand, the contribution of the service sector to the creation of Polish GDP increased from around 50% in the 1990s to around 65% today. The quality of services provided has a significant impact on the financial results of entities in this sector. Success in a very competitive services market can be ensure only by the provision of top quality services.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2018, 32, 1; 7-19
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An Extended Translation Service Portfolio in Research Translation
Autorzy:
Klimkowski, Konrad
Powiązania:
https://bibliotekanauki.pl/articles/2231702.pdf
Data publikacji:
2022-10-06
Wydawca:
Komisja Nauk Filologicznych Polskiej Akademii Nauk, Oddział we Wrocławiu
Tematy:
translation as a service
Service-Dominant Logic
translation service portfolio
service customisation
research text translation
Opis:
This article is a proposal to think about translation service portfolio in categories of contemporary service provision. As observed in the recent literature of the field, today’s services rely more and more on customisation, interactivity and relation-building. This article presents examples of opening a standard portfolio to opportunities identified by the translator through direct communication with the client. Benefits and limitations of such portfolio modifications are also discussed. The article is an invitation for the readers to rethink their portfolio strategies in search of competitive market advantages.
Źródło:
Academic Journal of Modern Philology; 2022, 15; 179-188
2299-7164
2353-3218
Pojawia się w:
Academic Journal of Modern Philology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An evolution process for service-oriented systems
Autorzy:
Zalewski, A.
Szlenk, M.
Kijas, S.
Powiązania:
https://bibliotekanauki.pl/articles/952951.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service-oriented architecture
service engineering process
service composition
software evolution
Opis:
Evolution of service-oriented systems is quite a new research area, which becomes more and more important as engineering challenges move from enabling service-orientation onto the maintenance and evolution of already developed service-oriented systems. However, the development of suitable evolution processes and methodologies is still an open research problem. The evolution process presented in this paper has been designed to address the evolution of service-oriented systems, which are technically built out of a set of service compositions. The presented process comprises phases and tasks compliant with ISO 20000. The underlying model of service-oriented system consisting of business processes and corresponding service composition models has also been presented. A traceability model and tools supporting change impact analysis have also been provisioned for. Preliminary industrial validation indicates that the evolution process should be easy to adapt by the industry.
Źródło:
Computer Science; 2012, 13 (4); 71-86
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Self-service as a motivation factor for innovative service
Autorzy:
Šavareikienė, Danguolė
Galinytė, Rasa
Powiązania:
https://bibliotekanauki.pl/articles/499426.pdf
Data publikacji:
2018
Wydawca:
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Tematy:
Service
Self-service
Innovation
Motivating factors.
Opis:
Self-service as an innovative service attracts many opinions on the needs, use, comfort and opportunities of the future. Scientists recognise the advantages of self-service over traditional service and are carrying out research on how to motivate consumers to switch to self-service. This paper analyses the application of motivation for the consumer self-service option. The objective is, based on a theoretical concept of self-service as an innovative service, to identify the reasons for the choice of self-service. The theoretical part of the paper provides an analysis of the essence of self-service as an innovative service. The analysis is based upon the results of empirical research in March 2012 in Lithuania (N=112). The paper identifies the factors that influence consumer motivation for the choice of self-service according to an online survey. It turned out that companies which offer self-service as an innovative service are modifying consumer behaviour by liberating consumers and motivating them to act.
Źródło:
Forum Scientiae Oeconomia; 2018, Volume 6 (2018) Issue No. 2: Economic Growth, Innovations and Lobbying; 33-46
2300-5947
Pojawia się w:
Forum Scientiae Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality system at the hotel
System jakości w hotelu
Autorzy:
Tyrańska, Małgorzata
Powiązania:
https://bibliotekanauki.pl/articles/414980.pdf
Data publikacji:
2010-12
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
usługi
cechy usług
jakość usług hotelarskich
service
service traits
hotel service quality
Opis:
Coraz więcej firm, w tym również działających na rynku usług turystycznych, dąży do uzyskania certyfikowanego systemu zarządzania jakością według norm ISO 9000. Prowadzone badania wykazują, iż firmy usługowe posiadające certyfikaty jakości uzyskują z tego tytułu wiele korzyści zewnętrznych i wewnętrznych. Wśród zewnętrznych korzyści firmy wskazują na: wykorzystanie posiadanego certyfikatu do celów marketingowych, możliwość przystąpienia do większej liczby przetargów i poprawę prestiżu firmy. Natomiast do korzyści wewnętrznych najczęściej firmy zaliczają: uporządkowanie struktury organizacyjnej w firmie oraz uporządkowanie procedur i technik pracy, co sprzyja ogólnej poprawie sprawności działania organizacji (Sikora, Bałaga, 2006, s. 130). Celem artykułu jest ukazanie roli, jaką pełni system zarządzania jakością w funkcjonowaniu firmy działającej na rynku usług turystycznych na przykładzie hotelu. Realizacja tak postawionego celu wymaga przedstawienia istoty oraz głównych cech usług, następnie podjęcia próby zdefiniowania jakości usługi hotelarskiej, wskazania obszarów doskonalenia jakości usług hotelarskich oraz zaprezentowania zasad funkcjonowania systemu jakością na przykładzie badanego hotelu.
Increasingly many companies, including those operating on the market of tourist services, strive to obtain the certified quality management system according to ISO 9000 standards. The research being carried out shows that service companies with quality certificates receive a number of external and internal benefits by this virtue. External benefits of a company testify to: using its certificate for marketing purposes, a possibility of bidding for a bigger number of tenders and an increase in a company’s prestige. Internal benefits usually include: ordering the organisational structure in a company and also ordering work procedures and methods, which is in favour of the general improvement of an organisation’s functioning (Sikora, Bałaga, 2006, p. 130). The aim of the article is to present the role which the quality management system plays in the functioning of a company active on the market of tourist services, using an example of the Hotel. Achieving the aim set in this way requires presenting the essence and the main features of the services, followed by attempting to define the quality of a hotel service, pinpointing the areas for hotel service improvement as well as presenting the operational principles of the quality management system on the example of the Hotel being analysed.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2010, 2(16); 149-159
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Effects of Promotional Campaign in the Logistics Customer Service
Autorzy:
Wyrwicka, M. K.
Kliber, M. C.
Brzeziński, Ł.
Powiązania:
https://bibliotekanauki.pl/articles/409093.pdf
Data publikacji:
2015
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
logistics customer service
promotional campaign
Opis:
In companies often are overlooked the opportunities to increase sales by employees, who in the daily responsibilities are supporting customers. Therefore, the aim of this article is to present the effects of the implemented promotional campaign in logistics customer service in a selected company from the pharmaceutical industry. The project was implemented in March 2014. The implementation of promotional campaign in a selected company proceeded in accordance with the phases of the promotion strategy described in the literature. The most important effect is to increase sales volume by 24% (14 thousand units of product). This undertaking also allowed for adjusting the activities to the expectations of customers. This resulted in an additional value which is the customer satisfaction from the performed services by the company, which resulting in long-term cooperation.
Źródło:
Research in Logistics & Production; 2015, 5, 4; 407-416
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wpływ standaryzacji wzorów dokumentów na poziom dostępności elektronicznych usług publicznych
Autorzy:
Mamrot, Szymon
Stachowicz, Magdalena
Powiązania:
https://bibliotekanauki.pl/articles/950456.pdf
Data publikacji:
2016
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
public e-service
e-service
standardization
document
Opis:
The authors investigated a level of the implementation of Act of 24 April 2014 amending particular acts due to standardization of specific document patterns in administrative procedures. The new legal provisions, which have effected for almost 14 months, enabled the introduction of uniform, nationwide, electronic documents templates in various administrative procedures. Electronic templates of application forms were implemented to facilitate and speed up running business in Poland. The authors analyzed the number of documents templates which were published in central repository of document templates. They investigated whether the publishing of document template influenced the possibility of completion administrative procedure electronically. The goal of the analyzed legislation was to simplify the legal environment and to facilitate running business, making templates of form applications electronically available. The results of the conducted research unequivocally indicated that this goal was only slightly achieved (only 19% of procedures mentioned in the Act is available electronically). Moreover, the authors deeply analyzed the legal acts, including the Act of 17 February 2005 on the Computerization of Activities of Entities Performing Public Tasks, in order to present a wider approach to standardization of documents templates.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2016, 1 (63); 54-58
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wiki-WS as a C2 NIWA web service management platform
Autorzy:
Downar, M.
Powiązania:
https://bibliotekanauki.pl/articles/1941697.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
web service
Wiki-WS
service oriented architecture
Opis:
The Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security&safety policy. The WikiWiki-WS platform has to be used as an educational environment for developing web services and a production environment for execution of advanced web services using the computation capacity of the newly established supercomputer – TRITON. In the article the Wiki-WS architecture, security methods and results of real environment tests are presented.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 397-405
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Restoration to service pursuant to Article 42 of the Act of 6 April 1990 on Police — selected issues
Autorzy:
GACEK, PAWEŁ
Powiązania:
https://bibliotekanauki.pl/articles/1798773.pdf
Data publikacji:
2021-04-21
Wydawca:
Wyższa Szkoła Policji w Szczytnie
Tematy:
Police
police officer
service relationship
restoration to service
discharge from the service
Opis:
The article is entirely devoted to issues related to restoration to service based on Article 42 of the Act on the Police. Restoration to service occurs by virtue of law upon the occurrence of the conditions referred to in Article 42(1) or (7) of the Act on the Police. Restoration to service does not, however, mean admission to the service. A police offi cer must declare readiness for immediate service in order for the supervisor to verify whether he/she has all of the qualities that are necessary to perform it. The conditions contained in Article 42(2) and (3) of the Act on the Police must be completed in order for the police offi cer to be appointed to an official post.
Źródło:
Przegląd Policyjny; 2020, 140(4); 32-58
0867-5708
Pojawia się w:
Przegląd Policyjny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The model approach to linking innovation announcements and market value of equity in service sector
Autorzy:
Szutowski, Dawid
Szułczyńska, Julia
Powiązania:
https://bibliotekanauki.pl/articles/581104.pdf
Data publikacji:
2017
Wydawca:
Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Tematy:
innovation
market value
service sector
service companies
Opis:
Despite the research conducted in this field of innovation the attempt to model the effects of communicating innovation through announcements on market value changes has not been undertaken yet. Thus the purpose of the present research was to model the relationship between communicating innovation and market value of service companies. Summary of the existing evidence relied on such methods of systematic literature studies as SALSA, one step forward and backward snowballing, meta-synthesis and mapping review procedure. In order to represent the relationship between innovation and market value in services a conceptual model is proposed. It encompasses seven innovation-level and seven firm-level predictors. It covers also interaction and second-order effects.The research was burdened with several limitations. Namely it was limited to papers published in English and included scientific articles and conference proceedings only. Further quantitative research aiming at testing the model empirically seems beneficial from the point of view of model development.
Źródło:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu; 2017, 478; 425-435
1899-3192
Pojawia się w:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
On Logistics Service Quality Evaluation – Case Study
Autorzy:
Werbińska-Wojciechowska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:
2011
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
logistics service
logistics service provider
quality measurement
Opis:
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:
Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Commentary on the Ruling of the Katowice Court of Appeal of 11 May 2016 (II AKz 219/16)
Autorzy:
Kosowski, Jakub
Powiązania:
https://bibliotekanauki.pl/articles/618497.pdf
Data publikacji:
2017
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
service
accused
presumption of service
substitute service
doręczenie
oskarżony
domniemanie doręczenia
doręczenie zastępcze
Opis:
The article concerns the issue of service and substitute service. The author analyzes the changes introduced in 2015 from the perspective of the Katowice Court of Appeal’s ruling in 2016, which refers to substitute service by the advice note. Possible consequences of this kind of service are indicated and reference is made to the possible directions of development of service in the criminal process-electronic service.
Glosa dotyczy kwestii doręczeń oraz doręczeń zastępczych. Autor analizuje zmiany wprowadzone w 2015 r. z perspektywy orzeczenia Sądu Apelacyjnego w Katowicach z 2016 r., które odnosi do doręczeń zastępczych przez tzw. awizo. Wskazano możliwe konsekwencje takiego rodzaju doręczenia oraz odniesiono się do możliwych kierunków rozwoju doręczeń w procesie karnym, tj. doręczeń elektronicznych.
Źródło:
Studia Iuridica Lublinensia; 2017, 26, 3
1731-6375
Pojawia się w:
Studia Iuridica Lublinensia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The IP QoS System
Autorzy:
Burakowski, W.
Śliwiński, J.
Tarasiuk, H.
Bęben, A.
Niewiadomska-Szynkiewicz, E.
Pyda, P.
Mongay Batalla, J.
Powiązania:
https://bibliotekanauki.pl/articles/307862.pdf
Data publikacji:
2011
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
classes of service
DiffServ architecture
multi-service networks
NGN architecture
quality of service
Opis:
This paper shortly describes the IP QoS System which offers strict quality of service (QoS) guarantees in IP-based networks and supports a number of, so called, classes of services. Such solution requires to implement in the network a set of QoS mechanisms and algorithm working on packet, connection request and provisioning levels. Furthermore, we require signaling system for informing the network about new connection request and network resource allocation capabilities for providing required resources to given connection. The IP QoS System is based on the next generation networks (NGN) and differentiated services (DiffServ) architectures and, at least for now, it is designed for single domain only.
Źródło:
Journal of Telecommunications and Information Technology; 2011, 3; 5-11
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality aware virtual service delivery system
Autorzy:
Fraś, M.
Kwiatkowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/307840.pdf
Data publikacji:
2013
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
quality of services
service virtualization
service request distribution
Opis:
The problem of providing support for quality of service (QoS) guarantees is studied in many areas of information technologies. In recent years the evolution of software architectures led to the rising prominence of the Service Oriented Architecture (SOA) concept. For Web-based systems there are three attributes that directly relate to everyday perception of the QoS for the end user: availability, usability, and performance. The paper focuses on performance issues of service delivery. The architecture of Virtual Service Delivery System (VSDS), a tool to serve requests for synchronized services is presented. It is proposed suitable monitoring technique used for estimation of values of service parameters and allocation of communication and execution resources by means of service distribution. The paper also presents results of experiments performed in real environment that show effectiveness of proposed solutions.
Źródło:
Journal of Telecommunications and Information Technology; 2013, 3; 29-37
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Retail Service Quality Scale (RSQS) as an Example of Quality Service Scale Used in Traditional Trade
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/2064606.pdf
Data publikacji:
2021
Wydawca:
STE GROUP
Tematy:
RSQS
service quality
trade-related service
traditional trade
Opis:
We make purchases almost every day. We buy some products very often (e.g. food), others less often (e.g. furniture, car). Shops, selling products to customers, are not their producers, but rather provide them with services (commercial service). It is important that the customer, after making the purchase, is satisfied not only with the product, but also with the purchasing process itself. In order to determine what are the reasons for customer satisfaction or dissatisfaction, it is necessary to assess the quality of services, i.e. the process of making purchases by customers. In the available literature, there are many methods that are used to assess the service quality. However, their use is associated with the need to identify attributes that could well describe the service provision process, but also be a source of knowledge about customer satisfaction. The Retail Service Quality Scale (RSQS) developed by Dabholkar and his colleagues is applicable to assess the quality of services provided by shops, so it can be a ready-made tool that does not require the researchers to define attributes, as would be the case when using traditional methods. The aim of the paper was to assess the quality of operation of a traditional shop using the RSQS methodology. This study was carried out using a paper questionnaire that contained the attributes proposed in the RSQS. The survey was conducted among customers of a selected shop. The analyzed results made it possible to determine the quality level of commercial services provided by the research shop and to indicate its strengths and weaknesses. Additionally, the possibility of using the ready-made RSQS scale to assess the quality of commercial services provided in Polish economic realities was confirmed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 431--441
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New approach to typified microservice composition and discovery
Autorzy:
Gerasimov, Nikita
Powiązania:
https://bibliotekanauki.pl/articles/384841.pdf
Data publikacji:
2019
Wydawca:
Sieć Badawcza Łukasiewicz - Przemysłowy Instytut Automatyki i Pomiarów
Tematy:
micro-service architecture
static typing
SOA
service composition
service contract
architektura mikrousług
świadczenie usług
Opis:
Several problems related to work reliability appear while building service-oriented systems. The first problem consists of the lack of static typing and the lack of interservice data type checking. The second one consists of the high connectivity of services. The article shows an example of the strong and static polymorphic type system and the type check algorithm. The service-contract and the contract discovery concepts for universal service linking and type verification are described. After theoretic results had been realized in a service form, they were applied in practice in the real system, which improved its reliability. Also, technical realization decreased services connectivity, which promoted system quality increase. However, the increased complexity of the resulting system leveled advanced reliability.
Źródło:
Journal of Automation Mobile Robotics and Intelligent Systems; 2019, 13, 1; 79-83
1897-8649
2080-2145
Pojawia się w:
Journal of Automation Mobile Robotics and Intelligent Systems
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Implementation of ITIL Service Lifecycle in small and medium-sized enterprises of Polish ICT sector
Autorzy:
Ciesielska, M.
Powiązania:
https://bibliotekanauki.pl/articles/94751.pdf
Data publikacji:
2017
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
ITIL
Service Lifecycle
ITSM, SMEs
service-oriented approach
Opis:
The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward businessoriented service provisioning. ITSM frameworks, such as ITIL enable this shift of IT firms. This article presents unique knowledge on ITIL Service Lifecycle processes adoption in SMEs with particular emphasis on deployment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland.
Źródło:
Information Systems in Management; 2017, 6, 2; 85-96
2084-5537
2544-1728
Pojawia się w:
Information Systems in Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Theoretical basis of service sphere influence on quality and living standard of the population
Autorzy:
Bektemirov, Abdumalik
Powiązania:
https://bibliotekanauki.pl/articles/1178061.pdf
Data publikacji:
2018
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
Service
effect
life standard
quality control
service types
Opis:
This paper makes theoretical analyses on service sphere of Uzbekistan with deep scrutinizes. Moreover, investigations on quality and living standard of the population make possible conclusions over effects on topic. Furthermore, investigations make theoretical suggestions on service field while showing up better recommendations as whole.
Źródło:
World Scientific News; 2018, 95; 149-158
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Yugoslav diplomats during the interwar period
Autorzy:
Micic, Srdjan
Powiązania:
https://bibliotekanauki.pl/articles/910218.pdf
Data publikacji:
2019-02-15
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
Serbian elite
Yugoslav foreign service
Yugoslav military service
Opis:
The article deals with influence of the Serbian elite in the scope of the Yugoslav Foreign Service during 1918–1939. The influence of the elite circles was particularly prominent in the Yugoslav Army and in the Ministry of Foreign Affairs, as was the case in Serbia until 1918. As non-institutional factors had great influence on the work of state institutions, the first aim of this paper is to examine the main aspect for selection, career development and obstacles in the life of Yugoslav Diplomats, derived from the power struggle among elite circles. The second aim is to compare Serbian and Yugoslav experiences in order to establish similarities and differences in the characteristics of the pre-War and Interwar Diplomatic-Consular personnel. The analysis is based on Yugoslav archival materials, as well as on foreign published documents, memorial literature and relevant Yugoslav/Serbian and foreign historiography.
Źródło:
Balcanica Posnaniensia Acta et studia; 2018, 25, 1; 143-159
0239-4278
2450-3177
Pojawia się w:
Balcanica Posnaniensia Acta et studia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Abstraction layer for development and deployment of cloud services
Autorzy:
Nguyen Minh, B.
Tran, V.
Hluchy, L.
Powiązania:
https://bibliotekanauki.pl/articles/305457.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud computing
abstraction
service development
service deployment
interoperability
Opis:
In this paper, we will present an abstraction layer for cloud computing, which intends to simplify the manipulation with virtual machines in clouds for easy and controlled development and deployment of cloud services. It also ensures interoperability between different cloud infrastructures and allows developers to create cloud appliances easily via inheritance mechanisms.
Źródło:
Computer Science; 2012, 13 (3); 79-88
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Names used for creating the image of rural tourist accommodation facilities
Autorzy:
Cichowska, J.
Powiązania:
https://bibliotekanauki.pl/articles/60699.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Stowarzyszenie Infrastruktura i Ekologia Terenów Wiejskich PAN
Tematy:
rural tourism
agritourism
service name
nomenclature
tourist service
Opis:
Studies conducted among 1417 rural tourist accommodation facilities in Poland have shown that 966 of them have names for their service. Created names most often correspond to the profile of the business. A total of 130 objects specifically suggested that their product is the agritourism, using less sophisticated terms: agritourism, agritourism farm, gite, or expanding it by an additional element, usually referring to the owner’s name or surname, plants (clover) or the location of the facility (e.g. in a valley or on a peninsula). There were also names of rural tourism facilities which suggested surroundings of the homestead („Kraina trzech stawów”) or accentuated its regional affiliation („Czar Roztocza”). Owners often used their names to promote the tourism product for example: „U Basi”, U Zochy”, „U Kazika” or „U Kowalskich”. They were not innovative, as in the case of the names created of parts of owners’ names or surnames for example: „Czester”. 451 services on the web portal did not have any names, which may cause that their offer will not remain for long in the minds of the potential customers, or will not be noticed at all. It must be emphasized that giving proper, attractive and easy to remember name is an important marketing move that could bring success to tourism activities.
Źródło:
Infrastruktura i Ekologia Terenów Wiejskich; 2014, IV/3
1732-5587
Pojawia się w:
Infrastruktura i Ekologia Terenów Wiejskich
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Support of Analysis of Level for Customer Service by Network Visualization
Autorzy:
Brzeziński, Ł.
Kliber, M. C.
Wyrwicka, M. K.
Powiązania:
https://bibliotekanauki.pl/articles/409554.pdf
Data publikacji:
2016
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
indicators of customer service
network visualization
Opis:
The concept of network in economic sciences is generally referenced to companies connecting into a network (and related to the effects of this phenomenon) than to the relationship between the elements in organizations, which are shaping such a network (and the result of such approach). Occurring today dynamic and unexpected market changes enforce a special data presentation, so that based on them decision-making in the company will be resulted on their absorption or appropriate deformation of management system. The aim of the article is to use the visualization network to analyze the level of customer service and improve achieved indicator values of service in the selected company of the pharmaceutical industry. The tool for analysis and visualization was program Pajek by Vladimir Batagejl and Andrei Mrvar. For the most important results of the study should be included a positive opinion on the suitability of network visualizations (and their characteristics as the value of belonging and vector) for solving these types of problems.
Źródło:
Research in Logistics & Production; 2016, 6, 1; 25-38
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service of Documents in The Context of Employment During Employee Quarantine
Autorzy:
Žuľová, Jana
Kundrát, Ivan
Powiązania:
https://bibliotekanauki.pl/articles/1372665.pdf
Data publikacji:
2020
Wydawca:
Labour Law Association
Tematy:
quarantine
service of documents
document
postal service
employee address
Opis:
The legal regulation of quarantine imposed on an employee is limited in the Labor Code (Act No. 311/2001 Statutes, the Labor Code, as amended, hereinafter referred to as the Labor Code), to the framework regulation of legal consequences of quarantine in labor relations. A number of labor-related problems arising from the SARS-CoV-2 coronavirus epidemic causing COVID19 will, therefore, have to be addressed by interpreting the legislation in force for the purpose of its practical application, as it had been previously considered to be of rather a theoretical nature. The paper deals with the partial problem of the service of documents in labor relations during the employee quarantine. It identifies what is served, it analyzes the correctness of the employer's procedure when it automatically relays the delivery task to the postal service, and it clarifies the interpretation of the term “last known address” in the context of its change as evidenced from the proof of temporary incapacity for work stemming from a quarantine imposed on the employee. The aim of the paper is to discuss the practical aspects of the service of documents in the labor context at the time of the current situation of the spread of coronavirus epidemic. In terms of the methodology, the paper is based on critical in-depth analysis of the current legal framework, descriptive method and scientific cognitive methods.
Źródło:
Central European Journal of Labour Law and Personnel Management; 2020, 3, 1; 77-88
2644-4917
2644-4542
Pojawia się w:
Central European Journal of Labour Law and Personnel Management
Dostawca treści:
Biblioteka Nauki
Artykuł

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