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Tytuł:
An Extended Translation Service Portfolio in Research Translation
Autorzy:
Klimkowski, Konrad
Powiązania:
https://bibliotekanauki.pl/articles/2231702.pdf
Data publikacji:
2022-10-06
Wydawca:
Komisja Nauk Filologicznych Polskiej Akademii Nauk, Oddział we Wrocławiu
Tematy:
translation as a service
Service-Dominant Logic
translation service portfolio
service customisation
research text translation
Opis:
This article is a proposal to think about translation service portfolio in categories of contemporary service provision. As observed in the recent literature of the field, today’s services rely more and more on customisation, interactivity and relation-building. This article presents examples of opening a standard portfolio to opportunities identified by the translator through direct communication with the client. Benefits and limitations of such portfolio modifications are also discussed. The article is an invitation for the readers to rethink their portfolio strategies in search of competitive market advantages.
Źródło:
Academic Journal of Modern Philology; 2022, 15; 179-188
2299-7164
2353-3218
Pojawia się w:
Academic Journal of Modern Philology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Self-service as a motivation factor for innovative service
Autorzy:
Šavareikienė, Danguolė
Galinytė, Rasa
Powiązania:
https://bibliotekanauki.pl/articles/499426.pdf
Data publikacji:
2018
Wydawca:
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Tematy:
Service
Self-service
Innovation
Motivating factors.
Opis:
Self-service as an innovative service attracts many opinions on the needs, use, comfort and opportunities of the future. Scientists recognise the advantages of self-service over traditional service and are carrying out research on how to motivate consumers to switch to self-service. This paper analyses the application of motivation for the consumer self-service option. The objective is, based on a theoretical concept of self-service as an innovative service, to identify the reasons for the choice of self-service. The theoretical part of the paper provides an analysis of the essence of self-service as an innovative service. The analysis is based upon the results of empirical research in March 2012 in Lithuania (N=112). The paper identifies the factors that influence consumer motivation for the choice of self-service according to an online survey. It turned out that companies which offer self-service as an innovative service are modifying consumer behaviour by liberating consumers and motivating them to act.
Źródło:
Forum Scientiae Oeconomia; 2018, Volume 6 (2018) Issue No. 2: Economic Growth, Innovations and Lobbying; 33-46
2300-5947
Pojawia się w:
Forum Scientiae Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An approach to web service selection based on composite QOS parameters
Autorzy:
Kheradmand, M
Motameni, H
Powiązania:
https://bibliotekanauki.pl/articles/103133.pdf
Data publikacji:
2015
Wydawca:
Stowarzyszenie Inżynierów i Techników Mechaników Polskich
Tematy:
web service
web service selection
quality of service
QoS composition
service reputation
Opis:
Quality of service (QoS) is an important attribute for selecting a service during the service composition process. Although availability and reliability have been considered as the predominant factors for estimating reputation, two aspects are missing in the literature. First, their use is limited to composite service level and does not count on the atomic level. Second, their combined effect is not evaluated. Better estimation of QoS can be done with both factors considered together, whereas when taken separately for computing reputation, availability will give the probability of a service being up/running and reliability will analyze the change in failure trend of that service. In this research, a mathematical modeling of predominant QoS factors, availability and reliability of atomic services using Markov Chain model and Weibull analysis respectively, are suggested. Also importance of modeling reputation as an aggregation of availability and reliability has been explained. This research concludes two results. First, counting on probability of a service being up/running and its failure trend, together, results in a better estimation of its behavior and helps selecting the most appropriate one. Second, this resulted in selection of a service with higher reputation but lower usage cost, as opposed to using a single factor that resulted in higher reputation with higher cost.
Źródło:
Advances in Science and Technology. Research Journal; 2015, 9, 26; 129-136
2299-8624
Pojawia się w:
Advances in Science and Technology. Research Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
E-service quality assessment according to hierarchical service quality models
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/27315546.pdf
Data publikacji:
2022
Wydawca:
STE GROUP
Tematy:
e-commerce
e-service quality
service quality models
IPA
Opis:
E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from traditional purchases, so their assessment should be made on the basis of different criteria. The aim of the paper was to assess the quality of services provided by the selected e-shop, in terms of its commercial services. The first stage of the research was the analysis of the literature in terms of hierarchical models of e-service quality, which in their structure indicate the areas of assessment. This allowed for the construction of the author’s hierarchical model of e-services and for making a list of attributes that were used in further research. On the example of the clothing e-shop, an analysis of the provided services was made, taking into account the opinions of its customers. The Importance Performance Analysis (IPA) was selected as the basis for conducting the survey research and analyzing its results, which facilitates the commenting of the obtained results. The research allowed to indicate the strengths and weaknesses of the examined e-shop, but also to identify areas requiring improvement in order to increase the quality of the offered services, as well as the customers satisfaction.
Źródło:
Management Systems in Production Engineering; 2022, 4 (30); 311--318
2299-0461
Pojawia się w:
Management Systems in Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Przegląd wybranej problematyki działalności usługowej
Service Industries: an Overview of Selected Issues
Autorzy:
Sadkowski, Wojciech
Powiązania:
https://bibliotekanauki.pl/articles/438869.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
cechy usług
funkcje usług
przedsiębiorstwo usługowe
usługa
service
service enterprise
service features
service functions
Opis:
Głównym celem artykułu jest przedstawienie najważniejszych funkcji usług oraz istoty działalności usługowej. Cel prowadzonych rozważań to również identyfikacja obszarów problemowych w zarządzaniu organizacjami usługowymi. W pierwszej części autor prezentuje definicje usługi oraz przedsiębiorstwa usługowego. W drugiej – przedstawia zestawienie najważniejszych cech usług odróżniających je od innych działalności. W trzeciej i czwartej części autor koncentruje się na funkcjach sektora usługowego oraz problemach w zarządzaniu przedsiębiorstwem usługowym. Obiektem badań jest usługa i związana z nią działalność usługowa, która odgrywa coraz istotniejszą rolę w polskiej gospodarce. W pracy przeprowadzono analizę piśmiennictwa naukowego z zakresu zarządzania jakością, ekonomiki usług, marketingu oraz zastosowano metody indukcji i dedukcji. Wg danych Ministerstwa Gospodarki z 2015 roku co drugi pracujący Polak znajduje zatrudnienie w usługach. W gospodarkach wysoko rozwiniętych aż 80% dochodu narodowego jest wytwarzane przez przedsiębiorstwa usługowe. Natomiast wkład sektora usługowego w tworzenie PKB Polski wzrósł z poziomu ok. 50% w latach dziewięćdziesiątych XX wieku do ok. 65% obecnie. Jakość realizowanych usług ma istotny wpływ na wyniki finansowe podmiotów tego sektora. Sukces na bardzo konkurencyjnym rynku usług może zapewnić tylko świadczenie usług najwyższej jakości.
The main purpose of the article is to present the most important functions of services and the essence of service activity. Considerations lead to the identification of problematic areas in management of service organizations. In the first part, the author presents the definitions of services and service enterprise. The second item contains a summary of the most important features of services that distinguish them from other activities. In the third and fourth part, the author focuses on the functions of services sector, components of a service enterprise and problems in managing them. The research object is the service itself and associated service activity that plays an increasingly important role in Polish economy. The article contains an analysis of literature in the field of quality management, service economics, marketing and the methods of induction and deduction. According to the data of the Ministry of Economy from 2015, every second working Pole finds employment in services. In highly-developed economies, as much as 80% of the national income is generated by service companies. On the other hand, the contribution of the service sector to the creation of Polish GDP increased from around 50% in the 1990s to around 65% today. The quality of services provided has a significant impact on the financial results of entities in this sector. Success in a very competitive services market can be ensure only by the provision of top quality services.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2018, 32, 1; 7-19
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Public cloud computing for software as a service platforms
Autorzy:
Soboń, M.
Nawrocki, P.
Powiązania:
https://bibliotekanauki.pl/articles/305646.pdf
Data publikacji:
2014
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud
service
service-oriented architecture
service level agreement
SaaS
Opis:
As cloud computing becomes increasingly popular among enterprises, organizations, and developers, it is time to consider how Software as a Service solutions can be built rapidly and cost-effectively. This paper presents the possibility of using a service-based architecture operating within the framework of the public cloud computing model and implementing Software as a Service. It also describes the architecture, implementation, and testing of sample applications. The conclusions drawn, with respect to related work and the results obtained, shed more light on the application of public cloud systems for Software as a Service purposes
Źródło:
Computer Science; 2014, 15 (1); 89-103
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An evolution process for service-oriented systems
Autorzy:
Zalewski, A.
Szlenk, M.
Kijas, S.
Powiązania:
https://bibliotekanauki.pl/articles/952951.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service-oriented architecture
service engineering process
service composition
software evolution
Opis:
Evolution of service-oriented systems is quite a new research area, which becomes more and more important as engineering challenges move from enabling service-orientation onto the maintenance and evolution of already developed service-oriented systems. However, the development of suitable evolution processes and methodologies is still an open research problem. The evolution process presented in this paper has been designed to address the evolution of service-oriented systems, which are technically built out of a set of service compositions. The presented process comprises phases and tasks compliant with ISO 20000. The underlying model of service-oriented system consisting of business processes and corresponding service composition models has also been presented. A traceability model and tools supporting change impact analysis have also been provisioned for. Preliminary industrial validation indicates that the evolution process should be easy to adapt by the industry.
Źródło:
Computer Science; 2012, 13 (4); 71-86
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Retail Service Quality Scale (RSQS) as an Example of Quality Service Scale Used in Traditional Trade
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/2064606.pdf
Data publikacji:
2021
Wydawca:
STE GROUP
Tematy:
RSQS
service quality
trade-related service
traditional trade
Opis:
We make purchases almost every day. We buy some products very often (e.g. food), others less often (e.g. furniture, car). Shops, selling products to customers, are not their producers, but rather provide them with services (commercial service). It is important that the customer, after making the purchase, is satisfied not only with the product, but also with the purchasing process itself. In order to determine what are the reasons for customer satisfaction or dissatisfaction, it is necessary to assess the quality of services, i.e. the process of making purchases by customers. In the available literature, there are many methods that are used to assess the service quality. However, their use is associated with the need to identify attributes that could well describe the service provision process, but also be a source of knowledge about customer satisfaction. The Retail Service Quality Scale (RSQS) developed by Dabholkar and his colleagues is applicable to assess the quality of services provided by shops, so it can be a ready-made tool that does not require the researchers to define attributes, as would be the case when using traditional methods. The aim of the paper was to assess the quality of operation of a traditional shop using the RSQS methodology. This study was carried out using a paper questionnaire that contained the attributes proposed in the RSQS. The survey was conducted among customers of a selected shop. The analyzed results made it possible to determine the quality level of commercial services provided by the research shop and to indicate its strengths and weaknesses. Additionally, the possibility of using the ready-made RSQS scale to assess the quality of commercial services provided in Polish economic realities was confirmed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 431--441
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
On Logistics Service Quality Evaluation – Case Study
Autorzy:
Werbińska-Wojciechowska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:
2011
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
logistics service
logistics service provider
quality measurement
Opis:
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:
Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality aware virtual service delivery system
Autorzy:
Fraś, M.
Kwiatkowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/307840.pdf
Data publikacji:
2013
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
quality of services
service virtualization
service request distribution
Opis:
The problem of providing support for quality of service (QoS) guarantees is studied in many areas of information technologies. In recent years the evolution of software architectures led to the rising prominence of the Service Oriented Architecture (SOA) concept. For Web-based systems there are three attributes that directly relate to everyday perception of the QoS for the end user: availability, usability, and performance. The paper focuses on performance issues of service delivery. The architecture of Virtual Service Delivery System (VSDS), a tool to serve requests for synchronized services is presented. It is proposed suitable monitoring technique used for estimation of values of service parameters and allocation of communication and execution resources by means of service distribution. The paper also presents results of experiments performed in real environment that show effectiveness of proposed solutions.
Źródło:
Journal of Telecommunications and Information Technology; 2013, 3; 29-37
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wiki-WS as a C2 NIWA web service management platform
Autorzy:
Downar, M.
Powiązania:
https://bibliotekanauki.pl/articles/1941697.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
web service
Wiki-WS
service oriented architecture
Opis:
The Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security&safety policy. The WikiWiki-WS platform has to be used as an educational environment for developing web services and a production environment for execution of advanced web services using the computation capacity of the newly established supercomputer – TRITON. In the article the Wiki-WS architecture, security methods and results of real environment tests are presented.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 397-405
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The process approach to service quality management
Autorzy:
Kowalik, K.
Klimecka-Tatar, D.
Powiązania:
https://bibliotekanauki.pl/articles/111869.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
process management
service management
service quality
service quality model
zarządzanie procesem
podejście procesowe
zarządzanie usługami
jakość usług
Opis:
In this paper a model of service quality management based on the process approach has been presented. The first part of the article contains the theoretical framework of service quality and the process approach in management. Next, quality of service process has been presented in reference to a process-based definition in quoted literature. Finally, the outcomes of a customer questionnaire concerning the validity of particular quality attributes has been presented. The collected data in relation to service process quality stages have enabled the development of a of service quality model for process management.
Źródło:
Production Engineering Archives; 2018, 18; 31-34
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Logika usługowa a kształtowanie jakości usług
Shaping the service quality and service logic
Autorzy:
Jonas, Agata
Powiązania:
https://bibliotekanauki.pl/articles/586374.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Jakość usług
Logika usługowa
Wartość w użyciu
Service logic
Service quality
Value-in use
Opis:
Zgodnie z logiką usługową Ch. Grönroosa to konsument tworzy wartość (jako „wartość w użyciu”) w procesie konsumpcji. Producent staje się współtwórcą wartości, kiedy wchodzi w interaktywne kontakty z konsumentami podczas używania przez nich dóbr i usług. Celem artykułu jest pokazanie, jak działania mające na celu kształtowanie jakości usług mogą stać się działaniami współtworzącymi wartość przez usługodawcę.
According to the service logic the consumer creates value (as "use value") in the process of consumption. The provider becomes a value co-creator when creating interactive contacts with customer during their use of goods or services. The aim of this article is to show that care of the service quality is compatible with the service logic and contributes to the co-creation of value. Considerations based on the integrated quality model developed by P. Golder, D. Mitra, Ch. Moorman.
Źródło:
Studia Ekonomiczne; 2016, 255; 58-70
2083-8611
Pojawia się w:
Studia Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Cooperation of Security Service with Police, Fire Service Units, Civil Defence, Municipal (City) Guard, Border Guard, Railroad Security Service, Forestry Service
Autorzy:
Januszkiewicz, Maciej
Krampichowski, Adam
Powiązania:
https://bibliotekanauki.pl/articles/1181225.pdf
Data publikacji:
2017
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
SUFO
Security
cooperation
formations
protection
Opis:
The concerns related with functioning of the companies providing the security services in Poland is presented in this papers in broad extent. Such companies are called Professional Armed Security Formations (SUFO) (pol. Specjalistyczne Uzbrojone Formacje Ochroniarskie (SUFO)). This article gives insight into basic terms, as well as into the role and tasks of companies handling with provision of security services. The article also presents the forms of cooperation with selected services, such as: Police, State Fire Service and other similarly important ones, statutorily enacted for the performance of functions related with internal security.
Źródło:
World Scientific News; 2017, 72; 517-521
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satysfakcja klienta jako identyfikator orientacji marketingowej na rynku usług
Service marketing, Services, Customer service strategy, Customer service
Autorzy:
Wilmańska-Sosnowska, Stanisława
Powiązania:
https://bibliotekanauki.pl/articles/906353.pdf
Data publikacji:
2003
Wydawca:
Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
Opis:
The distinctive feature of modern economy is a growing meaning of services. It is showed in a larger and larger amount of employees in services’ branches and increasing part of the gross domestic product, which comes from consumption of services. Services becomes an area of activity, which efficient running has an essential influence on reaching higher general level of the economic development. The purpose of this article is an effort of finding in what scale specific features of service, as the market offеred, and instruments of influence on the services’ market have a bearing on the realization of the basic aim of marketing, which is customer’s satisfaction and what should be done to make offered adventages and arising from it satisfaction as big as possible.
Źródło:
Acta Universitatis Lodziensis. Folia Oeconomica; 2003, 168
0208-6018
2353-7663
Pojawia się w:
Acta Universitatis Lodziensis. Folia Oeconomica
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The role of safety in service quality in the opinion of traditional and digital customers of postal service
Autorzy:
Kowalik, Kamila
Powiązania:
https://bibliotekanauki.pl/articles/111883.pdf
Data publikacji:
2020
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
postal service
safety
service quality
usługi pocztowe
jakość usług
opinia klienta
Opis:
One of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.
Źródło:
Production Engineering Archives; 2020, 26; 1-4
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Norwegian emergency towing service – past – present and future
Autorzy:
Berg, T. E.
Selvik, Ø
Jordheim, O. K.
Powiązania:
https://bibliotekanauki.pl/articles/116747.pdf
Data publikacji:
2020
Wydawca:
Uniwersytet Morski w Gdyni. Wydział Nawigacyjny
Tematy:
Distress and Emergency
Towing Service
Emergency Towing Service
Norwegian Emergency Towing Service (NETS)
Norwegian Coastal Administration (NCA)
Vessel Traffic Service (VTS)
svalbard
Emergency Towing
Opis:
The Norwegian Coastal Administration (NCA) is an agency of the Norwegian Ministry of Transport and Communications, and is responsible for services related to maritime safety, maritime infrastructure, transport planning and efficiency, and emergency response to acute pollution and drifting vessels. NCA has five regional Vessel Traffic Service centres. Of those, Vardø VTS has the special task of monitoring high-risk maritime traffic in Norwegian territorial waters, including the sea areas around Svalbard. Based on the history of ship incidents in Norwegian waters and lack of commercial tug resources in Northern Norway and the Svalbard area, the government decided in 2005 to establish a national emergency towing service. The establishment and coordination of this service was assigned to the Norwegian Coastal Administration. This paper briefly describes the development of the Norwegian Emergency Towing Service (NETS), how the service has changed over the years and plans for the coming years. Some cases involving emergency towing vessels are described. The paper also reviews the development of a national competence plan for senior officers on vessels employed by the Norwegian Emergency Towing Service.
Źródło:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation; 2020, 14, 1; 83-88
2083-6473
2083-6481
Pojawia się w:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Consideration of a general model of stochastic service curve for communication networks
Autorzy:
Wasielewska, K.
Borys, A.
Powiązania:
https://bibliotekanauki.pl/articles/117055.pdf
Data publikacji:
2019
Wydawca:
Uniwersytet Morski w Gdyni. Wydział Nawigacyjny
Tematy:
communication networks
stochastic service
communication system
maritime telecommunications area
Quality of Service (QoS)
stochastic network calculus
modelling of model of stochastic service curve
stochastic service curve
Opis:
In this paper, a general framework for modelling stochastic service curves for communication networks is presented. It connects with each other two approaches to the traffic analysis and performance evaluation of communication systems, namely, the one which is called a deterministic network calculus with its stochastic counterpart. Thereby, it enables to treat any communication traffic in a consistent way. Further, as we show here, it enables also achieving new results. Derivation of the above model is presented in details in this paper. Finally, some hints are given how the method presented in this article could be applied in maritime telecommunications area.
Źródło:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation; 2019, 13, 1; 159-164
2083-6473
2083-6481
Pojawia się w:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Restoration to service pursuant to Article 42 of the Act of 6 April 1990 on Police — selected issues
Autorzy:
GACEK, PAWEŁ
Powiązania:
https://bibliotekanauki.pl/articles/1798773.pdf
Data publikacji:
2021-04-21
Wydawca:
Wyższa Szkoła Policji w Szczytnie
Tematy:
Police
police officer
service relationship
restoration to service
discharge from the service
Opis:
The article is entirely devoted to issues related to restoration to service based on Article 42 of the Act on the Police. Restoration to service occurs by virtue of law upon the occurrence of the conditions referred to in Article 42(1) or (7) of the Act on the Police. Restoration to service does not, however, mean admission to the service. A police offi cer must declare readiness for immediate service in order for the supervisor to verify whether he/she has all of the qualities that are necessary to perform it. The conditions contained in Article 42(2) and (3) of the Act on the Police must be completed in order for the police offi cer to be appointed to an official post.
Źródło:
Przegląd Policyjny; 2020, 140(4); 32-58
0867-5708
Pojawia się w:
Przegląd Policyjny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality system at the hotel
System jakości w hotelu
Autorzy:
Tyrańska, Małgorzata
Powiązania:
https://bibliotekanauki.pl/articles/414980.pdf
Data publikacji:
2010-12
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
usługi
cechy usług
jakość usług hotelarskich
service
service traits
hotel service quality
Opis:
Coraz więcej firm, w tym również działających na rynku usług turystycznych, dąży do uzyskania certyfikowanego systemu zarządzania jakością według norm ISO 9000. Prowadzone badania wykazują, iż firmy usługowe posiadające certyfikaty jakości uzyskują z tego tytułu wiele korzyści zewnętrznych i wewnętrznych. Wśród zewnętrznych korzyści firmy wskazują na: wykorzystanie posiadanego certyfikatu do celów marketingowych, możliwość przystąpienia do większej liczby przetargów i poprawę prestiżu firmy. Natomiast do korzyści wewnętrznych najczęściej firmy zaliczają: uporządkowanie struktury organizacyjnej w firmie oraz uporządkowanie procedur i technik pracy, co sprzyja ogólnej poprawie sprawności działania organizacji (Sikora, Bałaga, 2006, s. 130). Celem artykułu jest ukazanie roli, jaką pełni system zarządzania jakością w funkcjonowaniu firmy działającej na rynku usług turystycznych na przykładzie hotelu. Realizacja tak postawionego celu wymaga przedstawienia istoty oraz głównych cech usług, następnie podjęcia próby zdefiniowania jakości usługi hotelarskiej, wskazania obszarów doskonalenia jakości usług hotelarskich oraz zaprezentowania zasad funkcjonowania systemu jakością na przykładzie badanego hotelu.
Increasingly many companies, including those operating on the market of tourist services, strive to obtain the certified quality management system according to ISO 9000 standards. The research being carried out shows that service companies with quality certificates receive a number of external and internal benefits by this virtue. External benefits of a company testify to: using its certificate for marketing purposes, a possibility of bidding for a bigger number of tenders and an increase in a company’s prestige. Internal benefits usually include: ordering the organisational structure in a company and also ordering work procedures and methods, which is in favour of the general improvement of an organisation’s functioning (Sikora, Bałaga, 2006, p. 130). The aim of the article is to present the role which the quality management system plays in the functioning of a company active on the market of tourist services, using an example of the Hotel. Achieving the aim set in this way requires presenting the essence and the main features of the services, followed by attempting to define the quality of a hotel service, pinpointing the areas for hotel service improvement as well as presenting the operational principles of the quality management system on the example of the Hotel being analysed.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2010, 2(16); 149-159
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New approach to typified microservice composition and discovery
Autorzy:
Gerasimov, Nikita
Powiązania:
https://bibliotekanauki.pl/articles/384841.pdf
Data publikacji:
2019
Wydawca:
Sieć Badawcza Łukasiewicz - Przemysłowy Instytut Automatyki i Pomiarów
Tematy:
micro-service architecture
static typing
SOA
service composition
service contract
architektura mikrousług
świadczenie usług
Opis:
Several problems related to work reliability appear while building service-oriented systems. The first problem consists of the lack of static typing and the lack of interservice data type checking. The second one consists of the high connectivity of services. The article shows an example of the strong and static polymorphic type system and the type check algorithm. The service-contract and the contract discovery concepts for universal service linking and type verification are described. After theoretic results had been realized in a service form, they were applied in practice in the real system, which improved its reliability. Also, technical realization decreased services connectivity, which promoted system quality increase. However, the increased complexity of the resulting system leveled advanced reliability.
Źródło:
Journal of Automation Mobile Robotics and Intelligent Systems; 2019, 13, 1; 79-83
1897-8649
2080-2145
Pojawia się w:
Journal of Automation Mobile Robotics and Intelligent Systems
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Effects of Promotional Campaign in the Logistics Customer Service
Autorzy:
Wyrwicka, M. K.
Kliber, M. C.
Brzeziński, Ł.
Powiązania:
https://bibliotekanauki.pl/articles/409093.pdf
Data publikacji:
2015
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
logistics customer service
promotional campaign
Opis:
In companies often are overlooked the opportunities to increase sales by employees, who in the daily responsibilities are supporting customers. Therefore, the aim of this article is to present the effects of the implemented promotional campaign in logistics customer service in a selected company from the pharmaceutical industry. The project was implemented in March 2014. The implementation of promotional campaign in a selected company proceeded in accordance with the phases of the promotion strategy described in the literature. The most important effect is to increase sales volume by 24% (14 thousand units of product). This undertaking also allowed for adjusting the activities to the expectations of customers. This resulted in an additional value which is the customer satisfaction from the performed services by the company, which resulting in long-term cooperation.
Źródło:
Research in Logistics & Production; 2015, 5, 4; 407-416
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service of Documents in The Context of Employment During Employee Quarantine
Autorzy:
Žuľová, Jana
Kundrát, Ivan
Powiązania:
https://bibliotekanauki.pl/articles/1372665.pdf
Data publikacji:
2020
Wydawca:
Labour Law Association
Tematy:
quarantine
service of documents
document
postal service
employee address
Opis:
The legal regulation of quarantine imposed on an employee is limited in the Labor Code (Act No. 311/2001 Statutes, the Labor Code, as amended, hereinafter referred to as the Labor Code), to the framework regulation of legal consequences of quarantine in labor relations. A number of labor-related problems arising from the SARS-CoV-2 coronavirus epidemic causing COVID19 will, therefore, have to be addressed by interpreting the legislation in force for the purpose of its practical application, as it had been previously considered to be of rather a theoretical nature. The paper deals with the partial problem of the service of documents in labor relations during the employee quarantine. It identifies what is served, it analyzes the correctness of the employer's procedure when it automatically relays the delivery task to the postal service, and it clarifies the interpretation of the term “last known address” in the context of its change as evidenced from the proof of temporary incapacity for work stemming from a quarantine imposed on the employee. The aim of the paper is to discuss the practical aspects of the service of documents in the labor context at the time of the current situation of the spread of coronavirus epidemic. In terms of the methodology, the paper is based on critical in-depth analysis of the current legal framework, descriptive method and scientific cognitive methods.
Źródło:
Central European Journal of Labour Law and Personnel Management; 2020, 3, 1; 77-88
2644-4917
2644-4542
Pojawia się w:
Central European Journal of Labour Law and Personnel Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Służba wojskowa jako służba wartościom
The Military Service as a Service to the Values
Autorzy:
Marcinkowski, Marian
Powiązania:
https://bibliotekanauki.pl/articles/418447.pdf
Data publikacji:
2014
Wydawca:
Akademia Marynarki Wojennej. Wydział Nauk Humanistycznych i Społecznych
Tematy:
army
soldier
military service
axiology
value
honor
dignity
Opis:
The main task of the army is to ensure the sovereignty and security of its citizens. Military service is regarded as the service of in name supreme good, as service of homeland. This military service changed its nature over the centuries and, therefore changed is expectations from soldiers. One of the most important values of for soldiers remained honor, usually tied valor and sacrifice. In the process of transition from the traditional version from the army as an institution for the army as an organization, in the process of increasing its professionalization, are changes in the military axiology and of the more important is dignity. Still, the sense of military service expressed is in sacrifice for in the socially important and desirable value, decisive on safety and the development of modern societies.
Źródło:
Colloquium; 2014, 6, 1; 69-88
2081-3813
2658-0365
Pojawia się w:
Colloquium
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Theoretical basis of service sphere influence on quality and living standard of the population
Autorzy:
Bektemirov, Abdumalik
Powiązania:
https://bibliotekanauki.pl/articles/1178061.pdf
Data publikacji:
2018
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
Service
effect
life standard
quality control
service types
Opis:
This paper makes theoretical analyses on service sphere of Uzbekistan with deep scrutinizes. Moreover, investigations on quality and living standard of the population make possible conclusions over effects on topic. Furthermore, investigations make theoretical suggestions on service field while showing up better recommendations as whole.
Źródło:
World Scientific News; 2018, 95; 149-158
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service Relation and Organizational Context: A Qualitative Research at Shopping Centers
Autorzy:
Cruz, Sofia Alexandra
Powiązania:
https://bibliotekanauki.pl/articles/2107026.pdf
Data publikacji:
2015-01-31
Wydawca:
Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
Tematy:
Service Work
Service Relation
Work Organization
Shops
Restaurants
Shopping Centers
Opis:
Service work has undergone changes related to their managerial practices, which bring new professional and organizational realities to employees. The purpose of this article is to explore the opportunities of a qualitative research strategy combining both semi-structured interviews and participant observations to consider work organization and analyze the existing modes of service work of different types of shops and restaurants within shopping centers. This analysis considers the existence of a complex service relation that incorporates relational and material dimensions.
Źródło:
Qualitative Sociology Review; 2015, 11, 1; 90-107
1733-8077
Pojawia się w:
Qualitative Sociology Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Latvian public service broadcasting (PSB) at a media policy crossroads on the path to public service media (PSM)
Autorzy:
Dimants, Ainars
Powiązania:
https://bibliotekanauki.pl/articles/619802.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
public service broadcasting
public service media
public value theory
theory of communicative action
media policy
Opis:
This paper critically examines Latvian media policy from the point of view of public value theory, regarding the management of public service media. Since 1992, Latvian Television (LTV, 1954) and Latvian Radio (LR, 1925) officially, i.e. according to law, are independent public service media organisations, and consequently two legal entities. In fact LTV and LR are two state enterprises with one supervising council (five members) elected by parliament according to political proportionality – National Electronic Mass Media Council (the NEPLP). Since 2011, the Latvian government has been slowly deciding plans for the reform and creation of a unified PSM corporation, not just a PSB, i.e. including not only radio and TV broadcasting but a multimedia approach, especially on the Internet platform, due to media convergence. Political decisions of government and parliament for the above-mentioned intent are still wanted. Also, an initiative by LTV and NEPLP to establish a Russian language TV channel was not taken further by decision makers.
Źródło:
Środkowoeuropejskie Studia Polityczne; 2016, 2; 155-165
1731-7517
Pojawia się w:
Środkowoeuropejskie Studia Polityczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Logistics Innovations in a Service Enterprise
Autorzy:
Gąsowska, M. K.
Powiązania:
https://bibliotekanauki.pl/articles/1833815.pdf
Data publikacji:
2016
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
logistics
logistics innovations
service enterprise
Opis:
This article attempts to analyze and evaluate the influence of logistics innovations on the results of contemporary service enterprises. The first part of the article characterizes logistics processes and logistics innovations in a service enterprise. The second part presents methodology of the research. The author presented selected aspects of management of logistics processes in the surveyed small, medium and large enterprises providing a variety of services. An attempt to assess the influence of logistics innovations on the results of the surveyed service enterprises has been undertaken. The article is based on the study of scientific literature and own empirical research.
Źródło:
Research in Logistics & Production; 2016, 6, 1; 59-69
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Implementation of ITIL Service Lifecycle in small and medium-sized enterprises of Polish ICT sector
Autorzy:
Ciesielska, M.
Powiązania:
https://bibliotekanauki.pl/articles/94751.pdf
Data publikacji:
2017
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
ITIL
Service Lifecycle
ITSM, SMEs
service-oriented approach
Opis:
The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward businessoriented service provisioning. ITSM frameworks, such as ITIL enable this shift of IT firms. This article presents unique knowledge on ITIL Service Lifecycle processes adoption in SMEs with particular emphasis on deployment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland.
Źródło:
Information Systems in Management; 2017, 6, 2; 85-96
2084-5537
2544-1728
Pojawia się w:
Information Systems in Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
DEMOCRACY AT THE SERVICE OF THE COMMUNITY
Autorzy:
Plecka, Danuta
Powiązania:
https://bibliotekanauki.pl/articles/594580.pdf
Data publikacji:
2013
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
democracy
community
public service
political system
Opis:
In popular consciousness, the dispute between the communitarians and the liberals focuses on citizens’ individualism and the role and place of the community in contemporary society. However, it is merely a simplified vision of the topic of discussion between supporters of the currents of political thought indicated above. Indeed, a no less essential part of the debate concerns problems associated with the interpretation of the idea and the principles of democracy, their uses and importance in human life.
Źródło:
Polish Political Science Yearbook; 2013, 42; 70-90
0208-7375
Pojawia się w:
Polish Political Science Yearbook
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Secret Service – The Achilles’ Heel of Ukraine
Autorzy:
Malecki, Grzegorz
Powiązania:
https://bibliotekanauki.pl/articles/643096.pdf
Data publikacji:
2014
Wydawca:
Fundacja Copernicus na rzecz Rozwoju Badań Naukowych
Tematy:
Russia
Ukraine
security sector
secret service
Opis:
The article is to show the weaknesses of the Ukrainian security sector which, according to the thesis of the paper, result from the lack of decommunization after regaining independence by Ukraine, and from Yanukovych’s policy towards Ukrainian intelligence agencies. Those two factors made infiltration of Ukrainian secret service by the Russians much easier. The article draws on sources such as online and newspaper articles. The aspects explored here are mostly connected with the current military conflict between Russia and Ukraine. By identifying the patterns which governed recent events in Ukraine, it was logical to conclude that Ukrainian secret service is not free from Russian agents, and unless it is reformed, the state will become a victim of its neighbour.
Źródło:
The Copernicus Journal of Political Studies; 2014, 2 (6)
2299-4335
Pojawia się w:
The Copernicus Journal of Political Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Five guidelines for local service centres
Autorzy:
Damurski, Łukasz
Powiązania:
https://bibliotekanauki.pl/articles/1015979.pdf
Data publikacji:
2020
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
local service centre
neighbourhood
services
spatial policy
Opis:
The paper is a critical literature review aiming at synthesising knowledge on shaping the service sector in urbanised areas. Starting from classical concepts of hierarchical service systems (Christaller, Lösch, Palomäki, Nowakowski) through considerations on the impact of teleinformatics on the services sector, to contemporary research on hierarchical -network spatial and functional structures (Ossowicz), the paper points to the role which can be played by local service centres in spatial planning. The five guidelines for urban planning describe crucial conditions which have to be met in order to generate a positive influence on land -use and the quality of life in urban neighbourhoods. The guidelines may be a starting point for empirical research and may play an inspiring role in local policy in urbanised areas.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2020, 34, 2; 118-129
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Product-Service Systems in a manufacturing company strategy - a review paper
Autorzy:
Kozłowska, J.
Powiązania:
https://bibliotekanauki.pl/articles/398858.pdf
Data publikacji:
2015
Wydawca:
Politechnika Białostocka. Oficyna Wydawnicza Politechniki Białostockiej
Tematy:
product-service systems
Industrial Product-Service Systems
integration of products and services
manufacturing industry
servicization
Product-Service Systems
integracja produktów i usług
przemysł wytwórczy
Opis:
Fierce competition among entrepreneurs, the process of global economy servicization and increasing customer demands force manufacturers to introduce new business models and new solutions such as Product-Service Systems (PSS). In this paper, the Product-Service Systems concept is reviewed, on the basis of the latest academic literature. The classification of PSS types is also presented. Benefits that accrue from systems of integrated products and services implementation, as well as barriers and challenges that a manufacturing company faces in this process, are indicated. The successfully applied Product-Service Systems in industrial sector firms at global market are also presented. The author made a review of research that have been conducted in recent years in many academic institutes worldwide.
Źródło:
Ekonomia i Zarządzanie; 2015, 7, 2; 48-56
2080-9646
Pojawia się w:
Ekonomia i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The model approach to linking innovation announcements and market value of equity in service sector
Autorzy:
Szutowski, Dawid
Szułczyńska, Julia
Powiązania:
https://bibliotekanauki.pl/articles/581104.pdf
Data publikacji:
2017
Wydawca:
Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Tematy:
innovation
market value
service sector
service companies
Opis:
Despite the research conducted in this field of innovation the attempt to model the effects of communicating innovation through announcements on market value changes has not been undertaken yet. Thus the purpose of the present research was to model the relationship between communicating innovation and market value of service companies. Summary of the existing evidence relied on such methods of systematic literature studies as SALSA, one step forward and backward snowballing, meta-synthesis and mapping review procedure. In order to represent the relationship between innovation and market value in services a conceptual model is proposed. It encompasses seven innovation-level and seven firm-level predictors. It covers also interaction and second-order effects.The research was burdened with several limitations. Namely it was limited to papers published in English and included scientific articles and conference proceedings only. Further quantitative research aiming at testing the model empirically seems beneficial from the point of view of model development.
Źródło:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu; 2017, 478; 425-435
1899-3192
Pojawia się w:
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
THE EXPIRATION OF THE SERVICE RELATIONSHIP OF AN OFFICER OF THE PRISON SERVICE IN THE POLISH LEGAL SYSTEM
USTANIE STOSUNKU SŁUŻBOWEGO FUNKCJONARIUSZA SŁUŻBY WIĘZIENNEJ W SYSTEMIE PRAWA POLSKIEGO
Autorzy:
Baran, Beata
Powiązania:
https://bibliotekanauki.pl/articles/443701.pdf
Data publikacji:
2020
Wydawca:
Wyższa Szkoła Humanitas
Tematy:
Officer,
the Prison Service,
service relationship,
Prison Service’s officer,
nomination
funkcjonariusz
Służba Więzienna
stosunek służbowy
funkcjonariusz Służby Więziennej
mianowanie
Opis:
This article’s purpose is to present the issue of the expiration of the service relationship of a Prison Service’s officer by the power of law. In the given paper, the author analyzes the prerequisites for the expiration of a service relationship.
Celem artykułu jest przedstawienie problematyki wygaśnięcia stosunku służbowego funkcjonariusza Służby Więziennej z mocy prawa. Autorka poddaje w przedmiotowym opracowaniu analizie przesłanki wygaśnięcia stosunku służbowego.
Źródło:
Roczniki Administracji i Prawa; 2020, 1, XX; 93-98
1644-9126
Pojawia się w:
Roczniki Administracji i Prawa
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New Metric for World Wide Web Service Quality
Autorzy:
Uhl, T.
Klink, J.
Bardowski, D.
Powiązania:
https://bibliotekanauki.pl/articles/307815.pdf
Data publikacji:
2014
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
Apdex
G.1030
QoE
QoS
quality metrics
service quality assessment
WWW service quality
Opis:
The main topic of this paper is the quality of the WWW service evaluation. The authors present well-known measurement methods, and present the new “Power” metric for quality, advocating it as a method of assessing the quality of such service. This metric is based on the most important network parameters that affect any assessment of the WWW service, i.e. Web page opening time and download data transfer rate. The new method is easy to implement, fast in operation, and provides stable and repeatable results.
Źródło:
Journal of Telecommunications and Information Technology; 2014, 2; 50-58
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New trends in the directory service
Autorzy:
Górecka, M.
Wolniewicz, T.
Powiązania:
https://bibliotekanauki.pl/articles/1941706.pdf
Data publikacji:
2000
Wydawca:
Politechnika Gdańska
Tematy:
directory service
X.500
LDAP
Opis:
This report summarises the history of the worldwide X.500 directory project. Information on main standards and trends as well as software products is provided. We present the activities of the Polish X.500 project, research and development done since 1992.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2000, 4, 1; 115-120
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Hospice voluntary service as an educational environment
Autorzy:
Seredyńska, Anna
Powiązania:
https://bibliotekanauki.pl/articles/454258.pdf
Data publikacji:
2018
Wydawca:
Akademia Ignatianum w Krakowie
Tematy:
hospice voluntary service
educational environment
volunteer
Opis:
Hospice volunteering is s special kind of voluntary service. According to research, an average age of hospice volunteers is higher that an average age of volunteers in other types of voluntary services (Przewłocka, 2011; Seredyńska, 2018). However, it does not mean that there are no young persons in hospices, especially when one remembers that contact with the sick and dying allows people to realize the most important things in life and to gain a more realistic view of their limitations. So, it can be said that the environment of hospice voluntary service offers valuable upbringing and educational opportunities. The paper is based on the analysis of subject literature and address several upbringing and educational aspects connected with the environment of hospice voluntary service. These aspects include the analysis of hospice volunteering which educates for accepting: the central position of God in human life, death as an integral part of life, weaknesses and limitations in the maturing process, and the attitude of ‘imagination of mercy’ towards the sick and dying. Other educational and upbringing environments do not confront a person with these aspects of life to such an extent.
Źródło:
Multidisciplinary Journal of School Education; 2018, 14; 71-85
2543-7585
Pojawia się w:
Multidisciplinary Journal of School Education
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rozprowadzanie programów jako usługa telekomunikacyjna
Distribution of television programs as a telecommunications service
Autorzy:
Piątek, Stanisław
Powiązania:
https://bibliotekanauki.pl/articles/507906.pdf
Data publikacji:
2015-11-30
Wydawca:
Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
Tematy:
wykładnia
rozprowadzanie programów
usługa telewizyjna
usługa telekomu-nikacyjna
opłata telekomunikacyjna
usługa powszechna
interpretation
television services
electronic communications service
telecommunications service
telecommunications fee
universal service
Opis:
Artykuł poświęcony jest skutkom uznania usługi rozprowadzania programów za usługę telekomu-nikacyjną, co nastąpiło w wyniku orzecznictwa sądowego i zmiany stanowiska regulatora rynku. Zmiana nastąpiła w celu zapewnienia abonentom takiej ochrony, jaka przysługuje użytkownikom usług telekomunikacyjnych, choć wbrew utrwalonej, literalnej wykładni przepisów unijnych i kra-jowych. Poza oczekiwanymi zmianami dotyczącymi relacji prawnych między dostawcą usług a abonentem, ujawniły się również nieoczekiwane skutki nowej interpretacji, dla których brak od-powiedniego uzasadnienia celowościowego. Artykuł analizuje uboczne skutki tych zmian, które wykraczały zasadniczy cel nowej interpretacji oraz proponuje rozwiązania powstałych problemów, w szczególności dotyczących opłaty telekomunikacyjnej oraz pokrywania kosztu usługi powszechnej.
The Article concerns the consequences of declaring the service of ‘providing television services to subscribers’ to be a ‘telecommunications service’, which resulted from judicial developments as well as from a statement of the Telecommunications Regulator. The change was meant to provide subscribers of television services with legal protection corresponding to that available to subscribers of telecommunications services, breaking free from the established, literal interpretation of EU and national law. However, apart from the expected changes concerning the relationships between service providers and subscribers, the paper shows also the unexpected results of the new interpretation which, in turn, do not have the necessary justifications. The Article analyzes the side effects of the new interpretation, which exceeded its main goal, and proposes solutions to emerging problems in particular in relation to the telecommunications fee and covering the costs of universal services.
Źródło:
internetowy Kwartalnik Antymonopolowy i Regulacyjny; 2015, 4, 7; 70-85
2299-5749
Pojawia się w:
internetowy Kwartalnik Antymonopolowy i Regulacyjny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Problematics of modelling systems for technical service of means of transport
Autorzy:
Gołda, P.
Pyza, D.
Powiązania:
https://bibliotekanauki.pl/articles/244489.pdf
Data publikacji:
2018
Wydawca:
Instytut Techniczny Wojsk Lotniczych
Tematy:
technical service
technical service system
modelling
obsługa techniczna
system obsługi technicznej
modelowanie
Opis:
Exploitation of means of transport is an important decision issue for transport companies that perform transport tasks. The means of transport during their operation lose their functional properties, which mean that they require technical service and repairs. The components of operating costs of means of transport are expenditures incurred for servicing and expenditures incurred for repairs. As the first cost component increases, the other will decrease and vice versa. We obtain the optimal economic effect of the means of transport when the sum of costs reaches the minimum value. The article presents the problems of optimization of the technical service system. This required identification of technical services and basic parameters characterizing the operation system. On this basis, a mathematical approach to the problem of modelling the maintenance system is presented, including the decision variables, constraints and the criterion function. The identification of the problem of modelling the technical service system is presented in the case study for modelling the technical service of means of transport – buses in the company providing passenger transport services in public transport.
Źródło:
Journal of KONES; 2018, 25, 1; 123-133
1231-4005
2354-0133
Pojawia się w:
Journal of KONES
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Distributed web service repository
Autorzy:
Nawrocki, P.
Mamla, A.
Powiązania:
https://bibliotekanauki.pl/articles/305281.pdf
Data publikacji:
2015
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
web service
repository
heterogeneity
data replication
node balancing
Opis:
The increasing availability and popularity of computer systems has resulted in a demand for new language- and platform-independent ways of data exchange. This demand has, in turn, led to significant growth in the importance of systems based on Web services. Alongside the growing number of systems accessible via Web services came the need for specialized data repositories that could offer effective means of searching the available services. The development of mobile systems and wireless data transmission technologies has allowed us to use distributed devices and computer systems on a greater scale. The accelerating growth of distributed systems might be a good reason to consider the development of distributed Web service repositories with built-in mechanisms for data migration and synchronization.
Źródło:
Computer Science; 2015, 16 (1); 55-73
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Pre-service Mathematics Teachers’ Financial Literacy
Autorzy:
Petrášková, Vladimíra
Powiązania:
https://bibliotekanauki.pl/articles/16530440.pdf
Data publikacji:
2013-12-31
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
financial literacy
financial education
pre–service teacher training
Opis:
Pre-service teachers’ knowledge in the field of finances is crucial as it is a prerequisite to the development of students’ financial literacy. This paper describes a quantitative study focusing on testing pre-service mathematics teachers’ financial literacy at the start of their studies. 47 pre-service mathematics teachers were assigned a test of financial literacy within the frame of this study.
Źródło:
The New Educational Review; 2013, 34; 280-291
1732-6729
Pojawia się w:
The New Educational Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Imbalance of Power: Social Service Entrepreneurs’ Experiences of Entrepreneur-Municipality Relationship
Autorzy:
Niemelä, Tarja
Kauko-Valli, Sofia
Powiązania:
https://bibliotekanauki.pl/articles/474940.pdf
Data publikacji:
2014
Wydawca:
Fundacja Upowszechniająca Wiedzę i Naukę Cognitione
Tematy:
social service enterprise
public-private-partnerships
social service entrepreneurship
cooperation
network metaphors
Opis:
We investigate the complex dynamics between social service entrepreneurs and social sector managers through the lens of network metaphor, utilizing our data on social service entrepreneurs’ experiences of cooperation with municipalities. We examine what kinds of dependencies exist in the entrepreneur–municipality relationships and what kind of consequences these dependencies have on social service businesses run by entrepreneurs. Basing on the social service entrepreneurs experience, our findings suggest that while the cooperation with the municipality represents a prerequisite for success, their business represent only one alternative for the renewal of social service structures from the point of view of municipalities. In addition, the existence of legally enforced supervisory duties incorporates a considerable amount of power that influences areas of the entrepreneur–municipality relationships and interaction other than just those defined by the supervisory and regulatory rights.
Źródło:
Journal of Entrepreneurship, Management and Innovation; 2014, 10, 2; 119-140
2299-7075
2299-7326
Pojawia się w:
Journal of Entrepreneurship, Management and Innovation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rynek usług medycznych w Polsce
Medical service market in Poland
Autorzy:
Smarżewska, Daria
Powiązania:
https://bibliotekanauki.pl/articles/2063876.pdf
Data publikacji:
2020-11-30
Wydawca:
Polskie Wydawnictwo Ekonomiczne
Tematy:
rynek usług medycznych
system ochrony zdrowia
służba zdrowia
medical market service
health care system
health service
Opis:
Problematyka artykułu dotyczy wybranych elementów rynku usług medycznych w Polsce. Celem głównym publikacji jest ukazanie aktualnej sytuacji na rynku usług medycznych w Polsce. W artykule przedstawiono dostępność personelu medycznego. Dokonano także analizy danych wtórnych dotyczących usług medycznych (perspektywa sektora prywatnego i publicznego). Publikację zakończono podsumowaniem oraz wnioskami.
The subject of the article concerns selected elements of the medical services market in Poland. The main aim of the publication is to present the current situation on the medical services market in Poland. The article presents the availability of medical personnel. Secondary data on medical services (private and public sector perspective) was also analyzed. The publication was completed with a summary and conclusions.
Źródło:
Marketing i Rynek; 2020, 11; 20-28
1231-7853
Pojawia się w:
Marketing i Rynek
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Calculation of the mean long-term service speed of transport ship. Part III. Influence of shipping route and ship parameters on its service speed
Autorzy:
Szelangiewicz, T.
Żelazny, K.
Powiązania:
https://bibliotekanauki.pl/articles/260402.pdf
Data publikacji:
2007
Wydawca:
Politechnika Gdańska. Wydział Inżynierii Mechanicznej i Okrętownictwa
Tematy:
ship service speed
wind
waving
shipping route
service margin
long-term prediction
Opis:
Service speed obtainable by a ship in real weather conditions when sailing on a given shipping route, is one of the major parameters which have great impact on ship operation costs. The so far used, very approximate method of service speed prediction based on “service margin”, is very little exact. In this paper a new method based on additional ship resistance dependent on mean statistical parameters of wave and wind occurring on a given shipping route, is presented. The mean long-term service speed is calculated on the basis of the calculated additional resistance and the screw propeller and propulsion engine parameters. Also, a new definition of service margin and a way of its calculation is presented apart from the results of the mean service speed calculation depending on ship’s type and size and shipping route.
Źródło:
Polish Maritime Research; 2007, 2; 27-32
1233-2585
Pojawia się w:
Polish Maritime Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Yugoslav diplomats during the interwar period
Autorzy:
Micic, Srdjan
Powiązania:
https://bibliotekanauki.pl/articles/910218.pdf
Data publikacji:
2019-02-15
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
Serbian elite
Yugoslav foreign service
Yugoslav military service
Opis:
The article deals with influence of the Serbian elite in the scope of the Yugoslav Foreign Service during 1918–1939. The influence of the elite circles was particularly prominent in the Yugoslav Army and in the Ministry of Foreign Affairs, as was the case in Serbia until 1918. As non-institutional factors had great influence on the work of state institutions, the first aim of this paper is to examine the main aspect for selection, career development and obstacles in the life of Yugoslav Diplomats, derived from the power struggle among elite circles. The second aim is to compare Serbian and Yugoslav experiences in order to establish similarities and differences in the characteristics of the pre-War and Interwar Diplomatic-Consular personnel. The analysis is based on Yugoslav archival materials, as well as on foreign published documents, memorial literature and relevant Yugoslav/Serbian and foreign historiography.
Źródło:
Balcanica Posnaniensia Acta et studia; 2018, 25, 1; 143-159
0239-4278
2450-3177
Pojawia się w:
Balcanica Posnaniensia Acta et studia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Support of Analysis of Level for Customer Service by Network Visualization
Autorzy:
Brzeziński, Ł.
Kliber, M. C.
Wyrwicka, M. K.
Powiązania:
https://bibliotekanauki.pl/articles/409554.pdf
Data publikacji:
2016
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
indicators of customer service
network visualization
Opis:
The concept of network in economic sciences is generally referenced to companies connecting into a network (and related to the effects of this phenomenon) than to the relationship between the elements in organizations, which are shaping such a network (and the result of such approach). Occurring today dynamic and unexpected market changes enforce a special data presentation, so that based on them decision-making in the company will be resulted on their absorption or appropriate deformation of management system. The aim of the article is to use the visualization network to analyze the level of customer service and improve achieved indicator values of service in the selected company of the pharmaceutical industry. The tool for analysis and visualization was program Pajek by Vladimir Batagejl and Andrei Mrvar. For the most important results of the study should be included a positive opinion on the suitability of network visualizations (and their characteristics as the value of belonging and vector) for solving these types of problems.
Źródło:
Research in Logistics & Production; 2016, 6, 1; 25-38
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2
Autorzy:
Bagińska, Izabela
Powiązania:
https://bibliotekanauki.pl/articles/23966766.pdf
Data publikacji:
2022
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
jakość
doskonalenie jakości
jakość usług
usługa księgowa
usługa finansowa
zarządzanie usługami
quality
quality improvement
service quality
accounting service
financial service
service management
Opis:
The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations and the implementation of many new provisions concerning anti-crisis shields, the way of customer service in accounting offices has also changed as they had to adapt to the new reality. The aim of this article is to present the importance of improving the quality of accounting services in the pandemic era. The first part of the paper includes the scope of services and theoretical aspects of customer service in accounting offices in the era of SARS-CoV-2 as well as the characteristics of the concept of quality. Subsequently, the results of an anonymous survey conducted among entrepreneurs who are clients of accounting offices are presented, which contributed to the formulation of conclusions on the significance of customer service quality in accounting offices. The article highlights the significant changes in the way tasks are performed in accounting firms and financial departments. Among the modern methods of providing accounting services, two have been selected which (according to the respondents) will significantly effect on the service providing quality (in particular by limiting personal contact of contractors).
Źródło:
Production Engineering Archives; 2022, 28, 3; 283--288
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Modelowanie systemu masowej obsługi w obsłudze celnej pojazdów ciężarowych
Modeling the system of mass service in customs service on truck service
Autorzy:
Lewiński, A.
Żurek-Mortka, M.
Powiązania:
https://bibliotekanauki.pl/articles/310019.pdf
Data publikacji:
2017
Wydawca:
Instytut Naukowo-Wydawniczy "SPATIUM"
Tematy:
system masowej obsługi
pojazd ciężarowy
transport międzynarodowy
system of mass service
truck
international transport
Opis:
W artykule omówione zostało zastosowanie teorii masowej obsługi na przykładzie obsługi celnej pojazdów ciężarowych w terminalach usytuowanych we wschodniej granicy państwa. Głównie przedstawiono założenia modelu matematycznego, graf stanów systemu oraz parametry, służące do oceny funkcjonowania systemu. Analiza obejmuje wyodrębniony obszar dotyczący wstępnej weryfikacji zgłoszeń napływających do systemu. Artykuł ukazuje zastosowanie różnych technologii w obsłudze celnej.
Paper discussed the application of mass service theory on the example of customs handling of trucks in terminals located in the eastern border of the state. This article mainly shows the assumptions of the mathematical model about the mass-service system, the system state graph and parameters used to evaluate the functioning of the system. The analysis includes a separate area for pre-verification of applications coming into the system. The article shows different technologies related to customs handling.
Źródło:
Autobusy : technika, eksploatacja, systemy transportowe; 2017, 18, 12; 575-581, CD
1509-5878
2450-7725
Pojawia się w:
Autobusy : technika, eksploatacja, systemy transportowe
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Calculation of the mean long-term service speed of transport ship. Part II. Service speed of ship sailingon regular shipping route in real weather conditions
Autorzy:
Szelangiewicz, T.
Żelazny, K.
Powiązania:
https://bibliotekanauki.pl/articles/260340.pdf
Data publikacji:
2007
Wydawca:
Politechnika Gdańska. Wydział Inżynierii Mechanicznej i Okrętownictwa
Tematy:
ship service speed
wind
waving
shipping route
service margin
long-term prediction
Opis:
Service speed obtainable by a ship in real weather conditions when sailing on a given shipping route, is one of the major parameters which have great impact on ship operation costs. The so far used, very approximate method of service speed prediction based on “service margin”, is very little exact. In this paper a new method based on additional ship resistance dependent on mean statistical parameters of wave and wind occurring on a given shipping route, is presented. The mean long-term service speed is calculated on the basis of the calculated additional resistance and the screw propeller and propulsion engine parameters. Also, a new definition of service margin and a way of its calculation is presented apart from the results of the mean service speed calculation depending on ship’s type and size and shipping route.
Źródło:
Polish Maritime Research; 2007, 1; 28-32
1233-2585
Pojawia się w:
Polish Maritime Research
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Badanie wydajności magistral usług ESB typu Open Source
Performance analysis of Enterprise Service Buses of Open Source type
Autorzy:
Górski, T.
Pietrasik, K.
Powiązania:
https://bibliotekanauki.pl/articles/209851.pdf
Data publikacji:
2017
Wydawca:
Wojskowa Akademia Techniczna im. Jarosława Dąbrowskiego
Tematy:
Enterprise Service Bus
ESB
wydajność
integracja
architektura usługowa
SOA
Enterprise Service Bus(ESB)
performance
integration
Service Oriented Architecture(SOA)
Opis:
Rosnące zainteresowanie firm integracją oraz interoperacyjnością systemów informatycznych spowodowało wzrost znaczenia architektury usługowej (ang. Service-Oriented Architecture), która zapewnia narzędzia umożliwiające integrację aplikacji korporacyjnych (ang. Enterprise Application Integration). W tym sensie magistrala usług (ang. Enterprise Service Bus) zapewnia techniczne możliwości komunikacji między systemami informatycznymi. Celem artykułu jest przedstawienie wyników badań wydajności wybranych magistral usług typu Open Source. Podstawą przeprowadzonego badania wydajności rozwiązania integracyjnego był przypadek biznesowy realizacji zamówienia w sklepie internetowym sieci sprzedającej sprzęt elektroniczny. W celu realizacji zamówienia wymagana była współpraca trzech systemów informatycznych. Rozwiązanie integracyjne zostało zaimplementowane przy wykorzystaniu każdej z wybranych do badania magistral usług: WSO2, Mule oraz Talend. Określono scenariusze testów i przeprowadzono testy wydajnościowe dla każdej z trzech wybranych magistral usług. Na podstawie uzyskanych wyników można stwierdzić, że każda z porównywanych platform ma swoje mocne i słabe strony. Koncentrując się na zaletach, należy wskazać, że WSO2 uzyskuje najkrótsze czasy transmisji przy komunikatach niewielkich rozmiarów, małej liczbie użytkowników i dodatkowo nie obciąża znacząco procesora. Magistrala Talend uzyskuje najkrótsze czasy transmisji przy przesyłaniu komunikatów o zarówno małych, jak i dużych rozmiarach, przy dużej liczbie użytkowników, jednak najmocniej obciąża procesor. Z badań wynika, że przy doborze magistrali usług do budowy rozwiązania integracyjnego warto wcześniej przeanalizować parametry przesyłanych komunikatów. Wyniki pokazują, że magistrala Talend może być dobrym wyborem przy budowie rozwiązania integracyjnego w środowisku biznesowym z dużą liczbą użytkowników oraz zróżnicowanymi komunikatami.
The growing interest in business integration and interoperability of IT systems led to an increase in the importance of Service-Oriented Architecture (SOA), which provides tools for Enterprise Application Integration (EAI). In this sense, Enterprise Service Bus (ESB) provides technical capabilities for communication between IT systems. The aim of this article is to present the results of performance tests of selected ESBs of Open Source type. The basis for our performance analysis was a business case of the order realization in the Internet shop of electronics retailer. The order realization requires a collaboration of three IT systems. The business case has been implemented with the use of each selected ESBs: WSO2, Mule, and Talend. Test scenarios were defined and performance tests were conducted for each of the three selected ESBs. On the basis of the collected results it can be concluded that each service bus has its own strengths and weaknesses. Focusing on the merits it should be noted that WSO2 copes very well with files of small size, for small number of users, and also does not burden the CPU significantly. Results for Talend ESB, show that it does well with both kind of files, small and large sizes, for large number of users, but harder utilizes CPU. Research shows that it is worth to analyze the parameters of transmitted messages while selecting ESB for building integration solution. The results show that the Talend ESB may be a good choice for construction of integration solution in a business environment with a large number of users and diversified communications.
Źródło:
Biuletyn Wojskowej Akademii Technicznej; 2017, 66, 1; 91-113
1234-5865
Pojawia się w:
Biuletyn Wojskowej Akademii Technicznej
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wokół etycznych aspektów wolontariatu
On Ethical Aspects of Voluntary Service
Autorzy:
Kurowski, Edmund
Powiązania:
https://bibliotekanauki.pl/articles/567390.pdf
Data publikacji:
2012
Wydawca:
Olsztyńska Szkoła Wyższa
Tematy:
Państwo opiekuńcze
Etyka wolontariatu
Społeczne konteksty wolontariatu
Kodeks etyczny wolontariusza
Katolicka koncepcja wolontariatu
Welfare state
Ethic aspects of the voluntary service Social contexts of the voluntary service
Ethical codex of the voluntary service
The catholic concept of the voluntary
service
Opis:
Kres istnienia państwa opiekuńczego w bardzo ostry sposób ujawnił skrywaną całą głębię problemów społecznych. Dotąd wypracowany w państwie system opieki okazał się niezdolny do rozwiązywania trudnych sytuacji życiowych poszczególnych jednostek i grup. Zasadniczy zwrot w tej kwestii nastąpił po 1989 roku, kiedy zaczęły powstawać organizacje pozarządowe wypełniając lukę w obszarach, gdzie sektor państwowy nie był w stanie prowadzić odpowiedniej działalności. Ważną funkcję w tej materii spełnia wolontariat, którego członkowie wykonują bezinteresowną, nieodpłatną i niezawodną działalność dla dobra sąsiedztwa, wspólnoty lub ogółu społeczeństwa. Udzielając pomocy potrzebującym, charakteryzować się powinni odpowiednią osobowością i cechami gwarantującymi prawidłowe wykonywanie swego posłannictwa. Na wielorakość etycznego aspektu ich działań zwracają również uwagę autorzy zajmujący się tym zagadnieniem. Wśród licznych opracowań wyróżnić można zredagowany przez ks. biskupa Jana Chrapka „Kodeks etyczny i przykazania wolontariatu”, dyktowany motywacjami chrześcijańskimi, który nosi znamiona uniwersalności.
The end of the welfare state revealed the heretofore hidden social problems to their full extent. The public welfare system, as it had been functioning up to then, proved in many instances incapable of providing effective assistance to individuals or groups that found themselves in predicaments of various sorts. The year 1989 marked a turningpoint, when the first nongovernmental organizations were established to take over, where the public sector had failed. A crucial factor within this system is the Voluntary service, where honorary welfare workers commit their time and efforts to the benefit of their neighborhood, their local community or the public, working in an honorary capacity. Everybody who desire to meet the challenge of rendering assistance to the socially disadvantaged, should possess, however, of an appropriate disposition so that they may successfully attend to their selfassumed duties. The authors of this paper focus on the manifold ethical issues of the volunteers’ range of activities. An outstanding work among the multitude of publications on this topic is without doubt “The Ethical Codex and Precepts of the Voluntary Service” edited by Bishop Jan Chrapek. This work, inspir ed by the motive force and the spirit of Christianity, bears the mark of true universality.
Źródło:
Warmińsko-Mazurski Kwartalnik Naukowy, Nauki Społeczne; 2012, 2; 75-82
2084-1140
Pojawia się w:
Warmińsko-Mazurski Kwartalnik Naukowy, Nauki Społeczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Significance of Customer Service in Logistics
Autorzy:
Barcik, Ryszard Antoni
Jakubiec, Marcin Bartosz
Powiązania:
https://bibliotekanauki.pl/articles/503786.pdf
Data publikacji:
2013
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
customer service
logistics systems
Opis:
Customer service is one of the most significant processes of organisation, including the logistic area (logistic systems). This work presents chosen aspects and characteristics of customer service in relation to logistic systems. The paper includes valuable hints for the executives regarding the creation of proper level of customer service, followed by the customer`s satisfaction.
Źródło:
Logistics and Transport; 2013, 17, 1; 5-10
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Public Service Ethos Versus Public Management Models
Autorzy:
Mazur, Stanisław
Powiązania:
https://bibliotekanauki.pl/articles/942430.pdf
Data publikacji:
2013
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
public service
public management
public governance
bureaucracy
Opis:
The paper examines the issue of public service ethos and poses a question how that specific culture fits into the framework of public management. The author states that in the early 21st century, the Weberian model of bureaucracy is under increasing pressure of market-logic driven models of public management. On the other hand, an alternative to both classic bureaucracy and modern public management seems to have emerged in the form of public governance theory. In the context of contradictory influences, Poland 's administration finds itself at a crossroads nowadays, as it struggles with the bureaucratic legacy and underdeveloped public service ethos, while entering the foreign land shaped by not entirely compatible logics of the market and public governance.
Źródło:
Warsaw Forum of Economic Sociology; 2013, 4, 8; 95-114
2081-9633
Pojawia się w:
Warsaw Forum of Economic Sociology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Enterprise service bus architecture for the big data systems
Autorzy:
Orłowski, C.
Szczerbicki, E.
Grabowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/407119.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
enterprise service bus
service oriented architecture
big data system
smart cities
transformation process
conversion process
Opis:
This paper presents the construction of the enterprise service bus architecture in data processing resources for a big data decision-making system for the City Hall in Gdansk. The first part presents the key processes of bus developing: the installation of developing environment, the database connection, the flow mechanism and data presentation. Developing processes were supported by models: KPI (Key Processes Identifier) and SOP (Simple Operating Procedures) (also connected to the bus). The summary indicates the problems of the bus construction, especially processes of routing, conversion, and handling events.
Źródło:
Management and Production Engineering Review; 2014, 5, 1; 28-31
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service configuration in SOA-based enterprise representation using role knowledge
Autorzy:
Sandkuhl, K.
Seigerroth, U.
Smirnov, A.
Levashova, T.
Shilov, N.
Powiązania:
https://bibliotekanauki.pl/articles/407397.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
enterprise model
role
information demand
service-oriented architecture
service configuration
Opis:
This work investigates the use of enterprise models for service configuration with a focus on knowledge related to organizational roles. Starting from an industrial case, it presents an approach to extract a role’s information demand from an enterprise model and to use this as initial configuration for agent-based services. In addition to the meta-model included in the enterprise modeling language, the use of a common ontology is proposed which captures both, the perspective of information demand and services. The architecture of the agentbased services is following the idea to characterize all actors by their roles and to represent them by sets of services. This approach facilitates self-organization in the service level. The main contributions of the paper are (1) to show that a role’s information demand is relevant for service configuration, (2) to present a way of extracting information demand from enterprise models, and (3) to extend an approach for SOA-based enterprise representation with information demand.
Źródło:
Management and Production Engineering Review; 2014, 5, 1; 51-64
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Systemy Smart Cities – studium przypadku
Smart Cities systems – a case study
Autorzy:
Orłowski, C.
Powiązania:
https://bibliotekanauki.pl/articles/203297.pdf
Data publikacji:
2014
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
systemy Smart Cities
systemy oparte na wiedzy
Service Oriented Architecture
Enterprise Service Bus
Software as a Service
Opis:
W artykule przedstawiono architekturę szyny integracyjnej wykorzystywanej w budowie systemu informatycznego przetwarzającego potężne zasoby danych na potrzeby podejmowania decyzji w Urzędzie Miejskim w Gdańsku. Na wstępie omówiono kluczowe z punktu widzenia wytwarzania szyny procesy: instalacji środowiska wytwarzania, podłączenia bazy danych, opracowania mechanizmów przepływu oraz prezentacji danych. Procesy prezentacji wsparto modelami KPI (ang. key processes identifier) oraz SOP (ang. simple operating procedures) (także podłączonymi do szyny). W podsumowaniu wskazano na problemy budowy szyn integracyjnych, a zwłaszcza procesów: trasowania, konwersji i obsługi zdarzeń.
This paper presents the architecture of an enterprise service bus used in the construction of information systems processing large amounts of data for decision-making needs at the City Hall in Gdansk. The first part presents the key processes of bus development: installation of developing environment, database connection, flow mechanisms and data presentation. Developing processes were supported by models such as KPI (Key Processes Identifier) and SOP (Simple Operating Procedures) (also connected to the bus). The summary indicates problems in bus construction, especially processes such as routing, conversion, and handling of events.
Źródło:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie; 2014, 63; 163-169
0239-9415
Pojawia się w:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Sposoby rozliczania usług w transporcie miejskim
Methods of municipal transport service settlements
Autorzy:
Jackiewicz, J.
Czech, P.
Barcik, J.
Powiązania:
https://bibliotekanauki.pl/articles/197823.pdf
Data publikacji:
2010
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
transport morski
kontraktowanie usług
rozliczanie usług
municipal transport
service contracting
service settlement
Opis:
Prawidłowe funkcjonowanie komunikacji miejskiej w sytuacji rozdzielenia funkcji organizatora i przewoźnika wymaga stosowania określonych sposobów rozliczeń między zleceniodawcą usług (samorządem lub jego jednostką organizacyjną) a operatorem (przewoźnikiem). Konieczny jest dobór takich jednostek rozliczeniowych, które będą właściwym nośnikiem kosztów. W transporcie miejskim najpopularniejszą jednostką jest jeden wozokilometr, czyli przejazd jednego pojazdu na odległość jednego kilometra [1]. Możliwe jest wykorzystanie również innych nośników kosztów takich, jak: wozogodzina (czyli praca jednego pojazdu w ciągu jednej godziny), pojazd czy trasa (rozliczenia ryczałtowe).
The correct functioning of municipal communication in case of function division of the organiser and the carrier requires the application of particular settlement methods between the service customer (local government or its organisational unit) and the operator - the carrier. It is essential to choose such units of account, which would be the proper medium cost such as vehicle-hour (the work of one vehicle within one hour), the vehicle, and finally, the route (lump sum settlements).
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2010, 68; 65-72
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Selection of appropriate location for shared service unit
Autorzy:
Golnik, Robert
Powiązania:
https://bibliotekanauki.pl/articles/1179342.pdf
Data publikacji:
2017
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
cost association
globalization
process
shared service industry
Opis:
This article provides an overview of shared service entities that are located in different region of the today’s world. First of all, it points globalization as a main reason for creation of shared services and describes how these entities evolved during over last 20 years. Based on industry knowledge, author gives examples of various regions and explain their attributes in relation to modern business service sector, dividing them into region categories. Then, current trends in location of this type of business have been presented. It includes possibility of cost limitations by entering new management solutions (standardization of process) or robot process automatization (automatization of process). To emphasize a difference between chosen locations, the maintenance cost of shared service center in chosen location has been highlighted. For the cost comparison author has chosen only few regions, to show cost irregularities for the same type of service. Through this examples author is able to show the areas that are the most competitive in modern business service sector in current world.
Źródło:
World Scientific News; 2017, 78; 102-113
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Product-service system - a literature review
Autorzy:
Salwin, Mariusz
Lipiak, Jan
Kulesza, Roman
Powiązania:
https://bibliotekanauki.pl/articles/409101.pdf
Data publikacji:
2019
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
product-service systems
business model
Opis:
This article presents the basic concepts concerning product and service systems. The classification was presented, and various concepts of such systems were discussed. The benefits of product and service systems for production companies were presented, as well as the main factors hindering their implementation. The influence of process management on the presented systems was also discussed. An example of such a system is also presented.
Źródło:
Research in Logistics & Production; 2019, 9, 1; 5-14
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Radio link measurement methodology for location service applications
Autorzy:
Stefanski, J.
Powiązania:
https://bibliotekanauki.pl/articles/220635.pdf
Data publikacji:
2012
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
radio link measurements
location service
radiolocation
radionavigation
Opis:
The aim of this paper is the methodology of measurements executed in a radio link for the realization of radiolocation services in radiocommunication networks, particularly in cellular networks. The main results of the measurements obtained in the physical layer of the universal mobile telecommunications system (UMTS) are introduced. A new method for the utilization of the multipath propagation phenomenon to improve the estimation of the distance between the mobile station (MS) and the base station (BS) is outlined. This method significantly increases the quality of location services in systems which use a radio interface with direct sequence code division multiple access (DS CDMA).
Źródło:
Metrology and Measurement Systems; 2012, 19, 2; 333-342
0860-8229
Pojawia się w:
Metrology and Measurement Systems
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Model zarządzania jakością usług w kontekście satysfakcji klienta
Service quality management model in the aspect of customer satisfaction
Autorzy:
Kowalik, K.
Klimecka-Tatar, D.
Powiązania:
https://bibliotekanauki.pl/articles/114881.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
jakość usług
model zarządzania jakością
satysfakcja klienta
zarządzanie jakością usług
customer satisfaction
service quality
service quality management
service quality model
Opis:
Podstawowym celem artykułu jest przedstawienie propozycji modelu zarządzania jakością usług w kontekście satysfakcji klienta. Pierwsza część opracowania zawiera teorię z zakresu zarządzania jakością usług oraz znaczenia satysfakcji klienta. Następnie, przedstawione zostały wyniki badań empirycznych nad satysfakcją klienta. Ostatnia część artykułu to propozycja modelu zarządzania jakością usług w kontekście satysfakcji klienta.
The objective of the article has been to present the proposition of service quality model in the aspect of customer satisfaction. The first part contains the theoretical framework of service quality management and the meaning of customer satisfaction. Afterwards, the results of empirical research have been presented. According to the research, the proposition of service quality management model in the aspect of customer satisfaction has been presented.
Źródło:
Zeszyty Naukowe. Quality. Production. Improvement; 2018, 1 (8); 31-41
2544-2813
Pojawia się w:
Zeszyty Naukowe. Quality. Production. Improvement
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Assessment of the service provision process as a business process management tool
Ocena procesu świadczenia usług jako narzędzie do zarządzania procesami biznesowymi
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/2021088.pdf
Data publikacji:
2021
Wydawca:
Politechnika Częstochowska
Tematy:
e-service
service quality
service provision process
customer satisfaction
e-usługa
jakość obsługi
proces świadczenia usług
satysfakcja klienta
Opis:
Among the processes that take place in service enterprises and that determine their results, the service provision process needs special attention. Customers take an active part in it, deciding what the service should look like, and having the option to modify it while it is being providing. Therefore, the course of the service provision process influences how customers perceive a given service, whether they are satisfied, and whether the services quality is at the appropriate level. The development of technology and digitization have resulted in the fact that many customers prefer e-services, shopping online. In this case, the service provision process looks different from the traditional services, and the customers’ participation in this process is even greater. All activities related to ordering the service are performed by them. They base their decisions on own experience or the opinions of other customers. Therefore, when assessing the services quality, the customer largely assesses its provision process. The aim of the paper was to assess the course of the service provision process by customers from various European countries. The results’ analysis was based on the assumptions of the Importance Performance Analysis (IPA). The research allowed not only to assess the service provision process, but also to indicate the attributes that, according to customers, met their expectations and those that cause their dissatisfaction and lower the overall level of service quality, so need potential corrective actions. The research can be used by different e-service enterprises in order to improve their service provision process. The attributes indicated in the work, which are important for customers, should be taken into account by e-shops to improve the quality of the services they provide, and thus affect the level of customer satisfaction.
Wśród procesów zachodzących w przedsiębiorstwach usługowych i determinujących ich wyniki na szczególną uwagę zasługuje proces świadczenia usług. Klienci biorą w nim czynny udział, decydując o tym, jak ma wyglądać usługa i mając możliwość jej modyfikacji w trakcie jej świadczenia. Dlatego też przebieg procesu świadczenia usługi wpływa na to, jak klienci postrzegają daną usługę, czy są zadowoleni i czy jakość usług jest na odpowiednim poziomie. Rozwój technologii i cyfryzacja spowodowały, że wielu klientów preferuje e-usługi, zakupy online. W tym przypadku proces świadczenia usług wygląda inaczej niż w przypadku tradycyjnych usług, a udział klientów w tym procesie jest jeszcze większy. Wszystkie czynności związane z zamówieniem usługi są przez nich wykonywane. Swoje decyzje opierają na własnych doświadczeniach lub opiniach innych klientów. Dlatego oceniając jakość usług, klient w dużej mierze ocenia proces jej świadczenia. Celem artykułu była ocena przebiegu procesu świadczenia usług przez klientów z różnych krajów europejskich. Analiza wyników została oparta na założeniach IPA (Importance Performance Analysis). Badanie pozwoliło nie tylko ocenić proces świadczenia usług, ale także wskazać atrybuty, które zdaniem klientów spełniły ich oczekiwania oraz te, które powodują ich niezadowolenie i obniżają ogólny poziom jakości obsługi, a więc wymagają ewentualnych działań naprawczych. Badania mogą być wykorzystane przez różne przedsiębiorstwa e-usługowe w celu usprawnienia procesu świadczenia usług. Wskazane w pracy atrybuty, które są ważne dla klientów, powinny być brane pod uwagę przez e-sklepy w celu podniesienia jakości świadczonych przez nich usług, a tym samym wpłynąć na poziom zadowolenia klientów.
Źródło:
Polish Journal of Management Studies; 2021, 23, 1; 204-223
2081-7452
Pojawia się w:
Polish Journal of Management Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Klasyfikacja algorytmów wyboru usług w architekturze SOA
Classification of service selection algorithms in SOA architecture
Autorzy:
Kaczmarek, P.
Powiązania:
https://bibliotekanauki.pl/articles/266440.pdf
Data publikacji:
2014
Wydawca:
Politechnika Gdańska. Wydział Elektrotechniki i Automatyki
Tematy:
architektura zorientowana na usługi
dobór usług
optymalizacja
service oriented architecture
service selection
optimization
Opis:
Wytwarzanie aplikacji w architekturze zorientowanej na usługi wymaga zastosowania odpowiednich algorytmów wyboru usług, które będą zapewniały wytworzenie aplikacji o wymaganych parametrach jakościowych. Biorąc pod uwagę, że problem wyboru usług ma wykładniczą złożoność obliczeniową, stosowne są zarówno algorytmy dokładne jak i przybliżone. W pracy przedstawiono porównanie i analizę istniejących algorytmów wyboru usług w kompozycji usług złożonych. Algorytmy porównano w zakresie złożoności obliczeniowej i dokładności uzyskiwanych wyników. Ponadto przeanalizowano algorytmy stosowane w technologiach Internetu przedmiotów (Internet of things) oraz algorytmy wykorzystujące metody sztucznej inteligencji. W niektórych przypadkach algorytmy zostały opracowane dla różnych poziomów złożoności modelu aplikacji, co również wpływa na ich charakterystyki.
Application development in Service Oriented Architecture requires application of appropriate service selection algorithms that support achievement of required application quality. Both accurate and approximate algorithms are applied considering that the service selection problem has non-polynomial computational complexity. In this paper, existing service selection algorithms were analyzed and compared considering computational complexity and result accuracy. Additionally, algorithms that use artificial intelligence methods were described. Solutions dedicated to Internet of things were analyzed with respect to specific requirements and working conditions in this application area. In some cases, algorithms were designed for different complexity of the application model, which also influences their characteristics.
Źródło:
Zeszyty Naukowe Wydziału Elektrotechniki i Automatyki Politechniki Gdańskiej; 2014, 40; 49-52
1425-5766
2353-1290
Pojawia się w:
Zeszyty Naukowe Wydziału Elektrotechniki i Automatyki Politechniki Gdańskiej
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
IT Systems in Customs Service of Transport Companies – Case Study
Autorzy:
Stefaniuk, Tomasz
Chomicka, Monika
Powiązania:
https://bibliotekanauki.pl/articles/504274.pdf
Data publikacji:
2019
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
IT systems
customs service
Opis:
This article presents the process of customs clearance of goods using the SAD EC WIN IT system. It presents the basic procedures and legal requirements in the customs service of goods, and the need for electronic data flow in these procedures. The application of the IT system in the basic procedure with the opening of the TIR procedure was also presented.
Źródło:
Logistics and Transport; 2019, 42, 2; 93-100
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
RIPE@Dialogue. A Webinar Series on Universalism and Public Service Media
Autorzy:
Sidyk, Dagmara
Powiązania:
https://bibliotekanauki.pl/articles/2164124.pdf
Data publikacji:
2021-06-21
Wydawca:
Polskie Towarzystwo Komunikacji Społecznej
Tematy:
RIPE
webinar
public service media
Źródło:
Central European Journal of Communication; 2021, 14, 1(28); 168-170
1899-5101
Pojawia się w:
Central European Journal of Communication
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Innovative services of companies in Podlaskie district
Autorzy:
Skąpska, Elżbieta
Powiązania:
https://bibliotekanauki.pl/articles/2128321.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet w Białymstoku. Wydawnictwo Uniwersytetu w Białymstoku
Tematy:
service enterprises
innovations in services
service manager
Podlaskie district
Opis:
Goal – The aim of the paper is to examine the opinions of managers from Podlaskie district on innovations in services and to check whether the range of the provided services is accepted by service receivers. Research methodology – The e-survey is directed at the managers of Polish companies in Podlaskie district. By means of the Pearson correlation coefficient, there was also performed another analysis which is related to the connections of the profile questions with the survey questions as well as between the questions that had been coupled. Score – The research shows that the analyzed subsector of services is an interesting area in the context of innovations on the micro scale, and thus it has potential for further study. Local service industries that feature progressive services and flexibility factors towards customers have been identified here. Pearson’s factor revealed the situations discourage managers to introduce progressive services on the market. Thus, the lower the degree of market saturation, the greater is the tendency to introduce those services. On the other hand, when the market assures prices that provide a high level of profitability, companies do not have motivation to introduce services of progressive character. Originality/value – There has been no similar research in the literature. In the paper there have been identified local service industries that feature progressive services and flexibility factors towards customers. It constitutes a precious market recommendation that is necessary for the managers of service companies from Podlaskie district to make proper decisions.
Źródło:
Optimum. Economic Studies; 2018, 3(93); 240-252
1506-7637
Pojawia się w:
Optimum. Economic Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Open Service Innovation: The Case of Tourism Firms in Scandinavia
Autorzy:
Aas, Tor Helge
Powiązania:
https://bibliotekanauki.pl/articles/475151.pdf
Data publikacji:
2016
Wydawca:
Fundacja Upowszechniająca Wiedzę i Naukę Cognitione
Tematy:
service innovation
new service development
open innovation
tourism management
innowacje usług
rozwój nowych usług
otwarte innowacje
zarządzanie turystyką
Opis:
Most empirical research investigating open innovation has focused on the development of new physical products in manufacturing industries, whereas open service innovation has not been researched correspondingly. Services have some characteristics that distinguish them from physical products, which may affect the types of open innovation practice utilised during service innovation processes. Tourism services comprise a subset of services that is particularly distant from tangible products. Therefore, the exploration of how tourism firms utilise different types of open innovation practice offers a valuable opportunity to learn about the nature of open service innovation practices. Thus, this paper addresses the following research question: what types of open innovation practice are utilised during the development of new tourism services? A qualitative case study approach was used to answer the research question. The findings suggest that pecuniary and non-pecuniary inflows of knowledge are utilised during service innovation processes in tourism. However, the stage of the innovation process at which inflows of knowledge are utilised varies systematically with respect to whether the innovation is perceived to be incremental or more radical. The findings also indicate that tourism firms reveal knowledge to other tourism firms in non-pecuniary outbound open innovation processes. However, no example of a pecuniary outbound open innovation practice was identified in this study. Implications for management and further research are discussed in the paper.
Źródło:
Journal of Entrepreneurship, Management and Innovation; 2016, 12, 2; 53-75
2299-7075
2299-7326
Pojawia się w:
Journal of Entrepreneurship, Management and Innovation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Zmiana modelu służby cywilnej po nowelizacji ustawy o służbie cywilnej
A change in the model of civil service after the amendments to the Act on Civil Service
Autorzy:
Samol, Sebastian
Powiązania:
https://bibliotekanauki.pl/articles/693690.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
civil service
employment
legal rights of civil service corps members
legal obligations of civil service corps members
służba cywilna
zatrudnienie
prawa członków korpusu służby cywilnej
obowiązki członków korpusu służby cywilnej
Opis:
Changes in the employment in civil service arising from the implementation of the Act Amending Civil Service and some other acts of 30 December 2015 are discussed. The results of an analysis of new conditions of employment for civil service positions based upon appointment are presented together with the conditions necessary for performing the function by the Chief of Civil Service as well as the principles upon which the Council of the Public Service that replaced the Council of Civil Service.
W artykule omówiono zmiany w zatrudnieniu w służbie cywilnej wynikające z ustawy z 30 grudnia 2015 r. o zmianie ustawy o służbie cywilnej oraz niektórych innych ustaw. W artykule dokonano analizy nowych warunków zatrudnienia na wyższych stanowiskach w służbie cywilnej na podstawie powołania. Przedstawiono też warunki pełnienia funkcji przez Szefa Służby Cywilnej oraz zasady funkcjonowania Rady Służby Publicznej, która zastąpiła dotychczasową Radę Służby Cywilnej.
Źródło:
Ruch Prawniczy, Ekonomiczny i Socjologiczny; 2016, 78, 1; 71-79
0035-9629
2543-9170
Pojawia się w:
Ruch Prawniczy, Ekonomiczny i Socjologiczny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improving the service with the Servqual method
Autorzy:
Midor, K.
Kučera, M.
Powiązania:
https://bibliotekanauki.pl/articles/409618.pdf
Data publikacji:
2018
Wydawca:
STE GROUP
Tematy:
improvement
service
quality
Servqual method
pharmaceutical wholesaler
Opis:
At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve. One of the areas of improvement for an organization is to research the level of customer satisfaction. The article presents results of customer satisfaction surveys conducted by the Servqual method in a pharmaceutical service company. Use of this method allowed to improve the services provided by that pharmaceutical wholesaler, identify areas that need to be improved as soon as possible in order to improve the level of service provided.
Źródło:
Management Systems in Production Engineering; 2018, 1 (26); 60-65
2299-0461
Pojawia się w:
Management Systems in Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Customer Journey Clue-based Service Failure Prevention
Autorzy:
Labajan, Ruth April A.
Koomsap, Pisut
Powiązania:
https://bibliotekanauki.pl/articles/111856.pdf
Data publikacji:
2019
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
customer-centric service failure prevention
customer journey
service clues
customer-oriented FMEA
zarządzanie jakością
zorientowanie na klienta
FMEA
Opis:
Customers and their perception towards service are considered as a determinant of service failure, and so, service failure and its prevention must be looked into from the perspective of the customers. This paper presents a customer-centric service failure prevention framework, which aims to provide a holistic way of service failure prevention by integrating service delivery assessment and failure analysis from a customer perspective, encompassing failure identification, assessment and prioritization of failures as a basis for corrective actions. Customer journey, service clues, and customer oriented-FMEA are employed to develop the proposed framework. The approach was applied to an enrolment process showing that using customer journey assists in determining customer processes, needs, wants and touch points in the service, and when used together with service clues further facilitates systematic and effective unveiling of potential failures that are important to customers. Assessment of failures and its prioritization with customer perspective leads to better prioritization that is reflective of the voice of customers. The case study shows that higher risk is imposed by actions emanating from the employees, reinforcing further that service failures not only concern functionality of the service but equally important also are the encounter of customers with service employees and the environment.
Źródło:
Production Engineering Archives; 2019, 25; 21-34
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Służba wojskowa jako element powszechnego obowiązku obrony Ojczyzny
Military service as an element of the common obligation to defend homeland
Autorzy:
Nowak, Dariusz
Powiązania:
https://bibliotekanauki.pl/articles/121607.pdf
Data publikacji:
2019
Wydawca:
Towarzystwo Wiedzy Obronnej
Tematy:
służba wojskowa
kandydacka służba wojskowa
zawodowa służba wojskowa
powszechny obowiązek obrony
military service
candidate military service
professional military service
common duty of defense
Opis:
Służba wojskowa jest jednym z rodzajów spełniania powszechnego obowiązku obrony Rzeczypospolitej Polskiej. W niniejszym artykule poddano analizie podrodzaje tej służby, a mianowicie: zawodową służbę wojskową, służbę kandydacką, ćwiczenia wojskowe, służbę przygotowawczą, terytorialną służbę wojskową, okresową służbę wojskową, zasadniczą służbę wojskową oraz przeszkolenie wojskowe przez absolwentów szkół wyższych. Zawarto w artykule również najistotniejsze problemy wynikające z praktycznego odbywania służby wojskowej, m.in. ze względu na dużą ilość form spełniania tego obowiązku.
Military service is one of the types of compliance with the universal obligation to defend the Republic of Poland. This article analyzes the sub-types of this service, namely: professional military service, candidate service, military exercises, preparatory service, territorial military service, periodic military service, basic military service and military training by university graduates. The article also includes the most important problems arising from practical military service, including due to the large number of forms of fulfilling this obligation.
Źródło:
Wiedza Obronna; 2019, 3; 77-103
0209-0031
2658-0829
Pojawia się w:
Wiedza Obronna
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in Albania?
Autorzy:
Musaraj, Arta
Malltezi, Argita
Powiązania:
https://bibliotekanauki.pl/articles/1035832.pdf
Data publikacji:
2012
Wydawca:
Academicus. International Scientific Journal publishing house
Tematy:
public service
communication processes
citizen inclusion
information tecnologies
Opis:
The Albanian challenges have been insistent not just for domestic researchers, academics, or even Albanian citizens; they pique a lot of people in different geographic positions, first of all, the European ones, because by a strong European drive Albanian progresses have been oriented. This brings a great necessity to watch very close those evolutions, processes and the impacts they have in the Albanian social tissue. At the same time, it is very important to understand what streamline has been followed till now by micro and macro processes which have affected the systems affecting thou the relations between pairs, which not necessarily are being expressed in standards. There is no sustainable change or improvement, if it is not built at the cellular level, and when we talk about the state, institutions and citizens, the way they relate, if it is standardized or not by laws or procedures, it becomes the most important reading that we must do to understand the substratum of those changes. Relations, communications and the future of the communicative situations between citizens and public operators including the public administration during the public service proceedings, indicate the quality and sustainability of Albanian evolutions in social view, as well as the forecasting we can do regarding their impact in the future. To increase complexity, we can add another variable to the communication’s analyses in the public service, which represents an important evolution of Albania in this context, the wide introduction of the Technologies of Information and Communication (TIC) in the biggest part of public service provision. This makes us investigate about effects and impacts they have had during the service delivery. We may judge the transparence’s perception related to how much equal citizens consider they are being treated by public operators, what’s the influence it has in the trust climate, notably on the citizens trust towards public administration, whose salaries are being paid by public and who theoretically must carry over public interest. We may, as well, investigate the impact that this variable has had in the new dimension of accountability which en bloc, associated by an accurate lawful and institutional monitoring, has been very sensitive and actually they represents mayor arguments of social and political debate in the country.
Źródło:
Academicus International Scientific Journal; 2012, 05; 26-42
2079-3715
2309-1088
Pojawia się w:
Academicus International Scientific Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Biblical and Liturgical Formation in Teams of the Liturgical Altar Service
Autorzy:
Wójcik, Mateusz
Powiązania:
https://bibliotekanauki.pl/articles/512448.pdf
Data publikacji:
2019-12-30
Wydawca:
Wydawnictwo Diecezjalne Adalbertinum
Tematy:
altar liturgical service
acolytes
lectors
formation
Opis:
The liturgical and biblical education was a postulate set by the liturgical movement before the Second Vatican Council. In this context, one cannot speak of liturgical renewal without upbringing the liturgical clergy and the faithful, which is why this postulate was realized in the Church in Poland, in the curriculum of the altar boys and teachers, developed by the National Ministry of the Liturgical Service. Even, if it was not taken up and carried out in a proper shape in each diocese, it is possible to talk about one general biblical and liturgical paradigm of working with altar servers and lectors. It is worth emphasizing that “the effectiveness and fruitfulness of all pastoral and educational activities are not determined by programs, papers, technical aids and an external organizational apparatus. All these are necessary and useful, but ulti-mately, the person decides and the degree of their engagement, commitment and devotion to the given matter”.
Źródło:
Studia Ełckie; 2019, 21, 4; 525-541
1896-6896
2353-1274
Pojawia się w:
Studia Ełckie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Selected Aspects of Cooperation Between the Police and the State Fire Service
Autorzy:
Socha, Robert
Powiązania:
https://bibliotekanauki.pl/articles/1374831.pdf
Data publikacji:
2019
Wydawca:
Wyższa Szkoła Policji w Szczytnie
Tematy:
cooperation
Police
State Fire Service
Opis:
The necessity of cooperation is dictated by steadily increasing number of threats, which creates the need for continuous cooperation of numerous entities which, by law, possess the ability to support each other in counteracting these threats remaining in the scope of cognizance of cooperating entities and elimination of the consequences of these threats. On the basis of the agreements, the SFS cooperates with various entities involved in rescue operations, including the Police. Cooperation of the SFS and the Police exists in the area of joint rescue operations, public order enforcement, evacuation, training and exercises, as well as in the scope of prevention. Given the data on cooperation so far, it should be stated that most frequently the cooperation between the SFS and the Police occurs in relation to handling road accidents. In the Polish legal system, permanently perfected, there are various standards regulating the sphere of state security, ensuring which on an appropriate level is one of numerous conditions for the secure existence of the state. Improvement of said system is dictated by the common belief that the security was not, is not, and, undoubtedly, will never be a fixed term, but one that must be constantly strived for. The predominant role in this process is played by public administration, including the State Fire Service. Preparation of the State Fire Service to fully and effectively fulfil the connected with it duties is possible primarily due to the proper organization of cooperation.
Źródło:
Internal Security; 2019, 11(2); 31-40
2080-5268
Pojawia się w:
Internal Security
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Courier service quality from the clients’ perspective
Autorzy:
Gulc, A.
Powiązania:
https://bibliotekanauki.pl/articles/125666.pdf
Data publikacji:
2017
Wydawca:
Politechnika Białostocka. Oficyna Wydawnicza Politechniki Białostockiej
Tematy:
courier service quality
criteria
evaluation
jakość usług kurierskich
kryteria
ocena
Opis:
The aim of the study is a critical analysis of literature concerning the evaluation of courier service quality and verification if client expectations towards courier service quality change in time considering the perspective of future 5–10 years. Research methods include the theoretical analysis of scientific literature, CAWI survey and statistical analysis of obtained data. The literature overview has shown the lack of clearly defined evaluation constructs of courier service quality together with the criteria and weight, one universal commonly used measuring scale for evaluation of the service quality, diversification of methods and measurement tools for the various groups of stakeholders of courier service. Moreover, it can be concluded that the research concerning the courier service quality has not considered the problem of aging of quality indicators. Research results by the author have proved that the expectations of clients using courier service change in time, some of them are exposed to the aging process (price) while others become more important (for example tele-technologies, modern packaging, and technical facilities). Moreover, the survey results have shown that the customer opinions can be the source of interesting and innovative ideas for the development of courier service in future. The analysis of domestic and foreign literature allowed presenting the academia with an output concerning the evaluation of quality in the field of courier service. As a result, the theoretical and methodological gaps were revealed to expose potential fields for further research. The research results concerning different methods of service quality evaluation can be useful mainly for managers in courier enterprises. Moreover, the knowledge about changing expectations of clients allows adjusting courier proposals to customer needs to gain a competitive advantage in the global market.
Źródło:
Engineering Management in Production and Services; 2017, 9, 1; 36-45
2543-6597
2543-912X
Pojawia się w:
Engineering Management in Production and Services
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Sociálna práca so starými ľuďmi
Autorzy:
Budayová, Zuzana
Powiązania:
https://bibliotekanauki.pl/articles/2141522.pdf
Data publikacji:
2010
Wydawca:
Instytut Studiów Międzynarodowych i Edukacji Humanum
Tematy:
senior
social service
institution of social service
neglect of seniors
syndrom GAN
Opis:
The issue of older people is today a highly topical issue that deserves and requires more attention. The role of each company is also creating opportunities to the disadvantaged and the weaker members to participate in its activities. Older person is a source of wisdom, experience, many skills, is the bearer of our custom, habit, tradition and national culture. Although the older person often does not seem interested in the disposing of the family, the community and often live alone on the periphery of society. Often regarded as unnecessary and is like a burden, which is very sad, because we all once old and rely on help from others.
Źródło:
Humanum. Międzynarodowe Studia Społeczno-Humanistyczne; 2010, 2(5); 265-274
1898-8431
Pojawia się w:
Humanum. Międzynarodowe Studia Społeczno-Humanistyczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Jakość świadczenia usługi pocztowej
Postal service quality
Autorzy:
Frąś, J.
Siwkowski, M.
Powiązania:
https://bibliotekanauki.pl/articles/135922.pdf
Data publikacji:
2014
Wydawca:
Wyższa Szkoła Techniczno-Ekonomiczna w Szczecinie
Tematy:
operator pocztowy
usługi pocztowe
jakość usługi
rachunek kosztów
Poczta Polska
postal operator
postal service
quality of service
cost accounting
Polish Post
Opis:
Wstęp i cel: W szybkim tempie rozwijający się rynek usług pocztowych w kraju jak również na rynku międzynarodowym powoduje wzrost zainteresowania dla różnych podmiotów. Zainteresowanie dotyczy bezpośrednio operatorów pocztowych, jak również w dalszej części działalności tych podmiotów dla biorców tych usług, przez których należy rozumieć nadawcę i odbiorcę usługi pocztowej. Celem polityki jakościowej w usługach operatorów pocztowych jest zapewnienie wszystkim klientom stabilnej usługi pocztowej. Materiał i metody: W pracy posłużono się materiałem opartym na cytowanej literaturze. Zastosowano metodę analizy teoretycznej. Wyniki: Istotą tej usługi pocztowej jest zagwarantowanie niedyskryminacyjnego dostępu do powszechnych usług pocztowych o wysokiej jej, jakości po przystępnych cenach, z gwarancją zgodności z wymogami Prawa Polskiego. Postęp technologiczny oraz informatyzacja procesów usługowych wpływa na dynamicznie rozwijającą się branżę usług pocztowych, która natomiast wywiera ogromny wpływ, na jakość świadczenia usługi przez operatora publicznego, jakim jest Poczta Polska. Wniosek: W przedsiębiorstwie zorientowanym na jakość, rachunek kosztów jakości jest ważnym systemem dostarczającym informacji na potrzeby podejmowania decyzji.
Introduction and aim: A fast-paced growing market of postal services in the country as well as in the international market increases the interest for the various entities. The interest is directly affected postal operators, as well as in the rest of the activities of these entities for the recipients of these services, which must be understood by the sender and the recipient postal service. The aim of quality politics, concerning the services of postal operators, is providing stable postal services for all customers. Material and methods: The paper-based material was used for the cited literature. The method of theoretical analysis. Results: The substance of post service is to guarantee undiscriminating access to the universal postal services of high quality and reasonable price - according to the polish law. Technological progress and the informatization of services have an influence on postal services branch, which is expanding dynamically. This branch, however, in great measure affects the quality of services of the public operator, which is the Polish Post Office. Conclusion: In the enterprise-oriented on a quality, cost accounting quality is an important delivery system information for decision-making.
Źródło:
Problemy Nauk Stosowanych; 2014, 2; 205-212
2300-6110
Pojawia się w:
Problemy Nauk Stosowanych
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
C2 NIWA – the centre of competence for novel infrastructure of workable applications
Autorzy:
Krawczyk, H.
Powiązania:
https://bibliotekanauki.pl/articles/1941701.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
scientific computations
cloud and service computing paradigms
service-oriented applications
service-oriented software engineering
C2 NIWA functionality
Opis:
Scientific and cloud computing are discussed in the paper. The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic functionally of the C2 NIWA centre recently established in the Gdansk University of Technology.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 357-369
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Passenger level of service estimation model for queuing systems at the airport
Autorzy:
Kierzkowski, A.
Kisiel, T.
Pawlak, M.
Powiązania:
https://bibliotekanauki.pl/articles/223601.pdf
Data publikacji:
2018
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
airport
passenger service
level of service
queuing system
lotnisko
obsługa pasażerów
poziom usług
system kolejkowania
Opis:
This paper presents a model for the management of passenger service operations at airports by the estimation of a global index of the level of service. This paper presents a new approach to the scheduling of resources required to perform passenger service operations at airports. The approach takes into account the index of level of service as a quantitative indicator that can be associated with airport revenues. Taking this index into account makes it possible to create an operating schedule of desks, adapted to the intensity of checking-in passengers, and, as such, to apply dynamic process management. This offers positive aspects, particularly the possibility of improvement of service quality that directly translates into profits generated by the non-aeronautical activity of airports. When talking about level of service, there can be distinguish other important indicators that are considered very often (eg maximum queuing time, space in square meters). In this model, however, they are considered as secondary. Of course, space in square meters is important when designing a system. Here this system is already built and functioning. The concept of the model is the use of a hybrid method: computer simulation (Monte Carlo simulation) with multiple regression. This paper focuses on the presentation of a mathematical model used to determine the level of service index that provides new functionality in the current simulation model, as presented in the authors’ previous scientific publications. The mathematical model is based on a multiple regression function, taking into account the significance of individual elementary operations of passenger service at an air terminal.
Źródło:
Archives of Transport; 2018, 47, 3; 29-38
0866-9546
2300-8830
Pojawia się w:
Archives of Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Specificity of innovation in the service sector: the example of Poland
Autorzy:
Dominiak, Joanna
Powiązania:
https://bibliotekanauki.pl/articles/1193048.pdf
Data publikacji:
2021-06-29
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
innovativeness
organisational innovation
Polska
service sector
Opis:
The discussion that has taken place in recent years on innovativeness in services is connected, on one side, with their growing role in the economy. On the other, it results from an increase in innovation as the main socio-economic development factor of countries and regions. Innovation is seen as an essential link in developing a strong economy, and its shortcomings may lead to an economic crisis. Innovations have become a new element playing a crucial role in crystallising a new economic model, particularly in developed countries. The growing role of services in the modern economy has led to an increased interest in service activities and service innovations. This paper aims to present the specificity of innovations in the service sector compared to the manufacturing industry based on Poland’s example. In the empirical analysis, data from the Central Statistical Office in Poland and EUROSTAT was used. An analysis of innovativeness in the service sector, based on traditional innovation measurement indicators, concludes that it is much lower than in the manufacturing industry. In the entire analysed period, the percentage of innovative enterprises in the service sector was lower than in the manufacturing industry by several percentage points. According to service sector type, organisation and marketing are more critical in terms of innovation. In their cases, the differences between manufacturing and services are minimal; however, it is more significant in products and processes.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2021, 35, 2; 27-37
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Specyfika marketingu usług
Marketing of services - characteristics
Autorzy:
Żaba, Renata
Powiązania:
https://bibliotekanauki.pl/articles/415810.pdf
Data publikacji:
2001
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
services
service marketing
service enterprise
usługi
marketing usług
przedsiębiorstwo usługowe
Opis:
The article handles a very important problem related to functioning of a service company and marketing activities specific for this kind of business. It draws the attention to the increasing importance of the service sector in the market economy both in Poland and abroad. The article points out the specific character of services, where the activities and benefits that one party is offering to another do not lead to any form of ownership. The characteristics of services create specific problems and require a relevant strategy. The service provider has to find the means to give a tangible form to intangible products. Service sector usually lags behind the manufacturing industry in the field of formulating and using the marketing strategies but this situation is gradually changing following the faster and faster development of service businesses.
W artykule podjęto podstawowe problemy związane z funkcjonowaniem przedsiębiorstw usługowych i specyfiką ich marketingowej działalności. Uwagę skierowano na wzrastające znaczenie sektora usług w gospodarce rynkowej w Polsce i na świecie. Scharakteryzowano cechy usług, które w dużym stopniu wpływają na kształt działań marketingowych. Specyficzne cechy usług to: nienamacalność, nierozłączność, różnorodność i brak możliwości przechowywania. Istotna jest ponadto umiejętność różnicowania swoich usług. Najważniejszą jednak sprawą jest traktowanie klienta jako kluczowego elementu działalności przedsiębiorstw usługowych.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2001, 4; 63-72
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
WSPÓŁCZESNE ZAGADNIENIA EKONOMIKI USŁUG TELEKOMUNIKACYJNYCH
Autorzy:
Kaczmarczyk, Paweł
Powiązania:
https://bibliotekanauki.pl/articles/447002.pdf
Data publikacji:
2014
Wydawca:
Mazowiecka Uczelnia Publiczna w Płocku
Tematy:
telecommunication
telecommunications service
voice telephony
data transmission
additional service
leasing of lines
Opis:
This article aims to draw up a summary of effects of literature studies in the field of substance, classification and characteristics of telecommunications services. Thus, the article includes definitions of telecommunication, services, and in consequence also the definition of telecommunications services. Analysis of the definition also includes art. 2 of the Act of 16 July 2004 on Telecommunication Law. In article is presented the role of telecommunications services, classification of telecommunications services in terms ofvarious criteria (subject of the service, characteristics perceived by subscriber, user of the service, kind of telecommunications network) and other aspects of the economics of these services.
Źródło:
Zeszyty Naukowe PWSZ w Płocku. Nauki Ekonomiczne; 2014, 19
1644-888X
Pojawia się w:
Zeszyty Naukowe PWSZ w Płocku. Nauki Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Karen Donders (2021). Public Service Media in Europe. Law, Theory and Practice
Autorzy:
Jaskiernia, Alicja
Powiązania:
https://bibliotekanauki.pl/articles/2152516.pdf
Data publikacji:
2022-09-22
Wydawca:
Polskie Towarzystwo Komunikacji Społecznej
Tematy:
public service media
book review
Źródło:
Central European Journal of Communication; 2022, 15, 2(31); 310-313
1899-5101
Pojawia się w:
Central European Journal of Communication
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The IP QoS System
Autorzy:
Burakowski, W.
Śliwiński, J.
Tarasiuk, H.
Bęben, A.
Niewiadomska-Szynkiewicz, E.
Pyda, P.
Mongay Batalla, J.
Powiązania:
https://bibliotekanauki.pl/articles/307862.pdf
Data publikacji:
2011
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
classes of service
DiffServ architecture
multi-service networks
NGN architecture
quality of service
Opis:
This paper shortly describes the IP QoS System which offers strict quality of service (QoS) guarantees in IP-based networks and supports a number of, so called, classes of services. Such solution requires to implement in the network a set of QoS mechanisms and algorithm working on packet, connection request and provisioning levels. Furthermore, we require signaling system for informing the network about new connection request and network resource allocation capabilities for providing required resources to given connection. The IP QoS System is based on the next generation networks (NGN) and differentiated services (DiffServ) architectures and, at least for now, it is designed for single domain only.
Źródło:
Journal of Telecommunications and Information Technology; 2011, 3; 5-11
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Czynniki wpływające na strukturę rynku usług
Factors Influencing Service Markets
Autorzy:
Mongiało, Dariusz
Powiązania:
https://bibliotekanauki.pl/articles/575803.pdf
Data publikacji:
2007-03-31
Wydawca:
Szkoła Główna Handlowa w Warszawie. Kolegium Analiz Ekonomicznych
Tematy:
services
service markets
market structure
entry barriers
concentration
Opis:
The author probes the factors that influence the structure of service markets and describes the way in which they influence the operations of these markets. The paper presents selected factors of key importance to the structure of service markets. These include the nonmaterial nature and diversification of services, information asymmetry, natural and regulatory barriers to entry and the level of concentration. The last part of the article shows the influence of all these factors on the structure of selected service markets. The author argues that service markets have certain specific features that account for the existence of individual market models. Whether a specific segment of the service sector takes the form of an oligopoly, monopoly or perfect competition is determined by its specific features, including the differentiation of services, the nature of entry barriers, the existence of scale benefits and the level of concentration.
Źródło:
Gospodarka Narodowa. The Polish Journal of Economics; 2007, 214, 3; 85-98
2300-5238
Pojawia się w:
Gospodarka Narodowa. The Polish Journal of Economics
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Commentary on the Ruling of the Katowice Court of Appeal of 11 May 2016 (II AKz 219/16)
Autorzy:
Kosowski, Jakub
Powiązania:
https://bibliotekanauki.pl/articles/618497.pdf
Data publikacji:
2017
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
service
accused
presumption of service
substitute service
doręczenie
oskarżony
domniemanie doręczenia
doręczenie zastępcze
Opis:
The article concerns the issue of service and substitute service. The author analyzes the changes introduced in 2015 from the perspective of the Katowice Court of Appeal’s ruling in 2016, which refers to substitute service by the advice note. Possible consequences of this kind of service are indicated and reference is made to the possible directions of development of service in the criminal process-electronic service.
Glosa dotyczy kwestii doręczeń oraz doręczeń zastępczych. Autor analizuje zmiany wprowadzone w 2015 r. z perspektywy orzeczenia Sądu Apelacyjnego w Katowicach z 2016 r., które odnosi do doręczeń zastępczych przez tzw. awizo. Wskazano możliwe konsekwencje takiego rodzaju doręczenia oraz odniesiono się do możliwych kierunków rozwoju doręczeń w procesie karnym, tj. doręczeń elektronicznych.
Źródło:
Studia Iuridica Lublinensia; 2017, 26, 3
1731-6375
Pojawia się w:
Studia Iuridica Lublinensia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Need for VTS in the 21st Century – A Personal Perspective
Autorzy:
Standerline, B.
Powiązania:
https://bibliotekanauki.pl/articles/117552.pdf
Data publikacji:
2014
Wydawca:
Uniwersytet Morski w Gdyni. Wydział Nawigacyjny
Tematy:
vessel traffic service (VTS)
Forum
Personal Perspective
Sea Service
Marine officer
Traffic Organisation Service (TOS)
Port of Aberdeen
VTS Operator
Opis:
This article is a personal view on why the need for port and coastal VTS services are needed around the world and in places where the need was never perceived before. From a professional formers mariners perspective the growth of VTS exactly mirrors the reduction in the standards of marine officer and the resulting reduction in the regard for the profession as a whole.
Źródło:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation; 2014, 8, 3; 467-469
2083-6473
2083-6481
Pojawia się w:
TransNav : International Journal on Marine Navigation and Safety of Sea Transportation
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service Management as a Subdiscipline of Management Science
Autorzy:
Rokicki, Arkadiusz
Nogalski, Bogdan
Powiązania:
https://bibliotekanauki.pl/articles/1934182.pdf
Data publikacji:
2021
Wydawca:
Akademia Leona Koźmińskiego w Warszawie
Tematy:
service management
value creation
production management
management disciplines
Opis:
Purpose: To draw research attention to service management (SM) as a subdiscipline of management science. Service management offers a different, more customer-value-centric perspective that is scarcely present in management science studies, rooted in manufacturing and production management. The purpose is also to define the scope of SM as an area of research in management science. Approach: This is a conceptual article that foregrounds ideas and arguments found in the subject literature. The article analyzes the ideas to build a coherent structure and context for future empirical research. Findings: Service management as a research area evolved from being a subset of monitoring/production management to the forefront of management science thought. Service management provides management science with the capability for staying relevant in the practicing management community. Service management’s importance in management science will continue to grow as there is an increasing number of companies with customer offers called “aaS” (as a Service). Service management presents a clear scope that provides another management science research area and enables it to evolve further. Value: This article is not the first one to touch on the topic and evolution of SM. However, it is the first one to present SM as part of management science’s evolution as an academic discipline and to highlight the dependencies and connections between the two. The article defines what SM is, why it matters for management theorists and practitioners, and how it will enable management science to grow further.
Źródło:
Central European Management Journal; 2021, 29(3); 136-174
2658-0845
2658-2430
Pojawia się w:
Central European Management Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
New technologies and quality of customer service – case study
Autorzy:
Midor, Katarzyna
Powiązania:
https://bibliotekanauki.pl/articles/2064913.pdf
Data publikacji:
2019
Wydawca:
STE GROUP
Tematy:
new technologies
customer
improvement
quality of service
questionnaire surveys
Opis:
Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2019, 2, 1; 548--558
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Personal Security of the Officers of The Polish Prison Service
Autorzy:
Gierszewski, Janusz
Kwiatkowski, Adam
Powiązania:
https://bibliotekanauki.pl/articles/1807672.pdf
Data publikacji:
2021-03-31
Wydawca:
Wyższa Szkoła Bezpieczeństwa Publicznego i Indywidualnego Apeiron w Krakowie
Tematy:
personal security
prison service
prison officer
Opis:
Objective and problem: The aim is to know the opinions of the Polish prison officers (security department) about personal security while on duty. The main question is: How do prison officers perceive their security while on duty? Methodology: The authors use literature analysis as well as the analysis of statistical data and of phenomena occurring in society. A diagnostic survey using the interview technique played an important role in the empirical part. The survey was conducted in 2020, in a group of 320 prison officers from various prison units, using the author’s questionnaire. Conclusions: The personal security of prison officers is about their perception of dangerous situations (threats) in the workplace. The issue is mainly concerned with emergency situations: physical hazards (e.g. damage to health), mental hazards (e.g. after a suicidal act is revealed) and legal protection (e.g. in case of slander). Results: Direct contact with prisoners makes the work of an officer of the Prison Service dangerous and stressful, but the officer has adequate professional preparation and technical means to repel the attack. The authors identified significant threats and dangerous places, as well as assessed the effectiveness of the measures aimed at boosting a prison guard’s safety.
Źródło:
Security Dimensions; 2021, 35(35); 102-122
2353-7000
Pojawia się w:
Security Dimensions
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
INTRODUCING LEARNING DESIGN AND LAMS TO PRE-SERVICE EDUCATION STUDENTS
Autorzy:
Campbell, Chris
Cameron, Leanne
Powiązania:
https://bibliotekanauki.pl/articles/941138.pdf
Data publikacji:
2011
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej w Lublinie. IATEFL Poland Computer Special Interest Group
Tematy:
learning design
LAMS
pre-service education
Opis:
Information and Communication Technologies (ICTs) for teaching and learning are continually changing and being replaced by the newest “must have” technologies, so how valuable are skillsbased technology courses in the long-term to pre-service teachers? While pre-service teachers need to be competent and confident users of technology (Cowie & Jones 2005), the universities also need to provide them with knowledge about attitudes, values and pedagogical understanding in respect to ICTs (Cameron 2007). These pre-service teachers need to develop a fundamental understanding about the nature of technological change and their own abilities to confront this change (Phelps & Ellis 2003). It has also been determined that ICT-based courses will hold more long-term value for the pre-service teachers if they promote generic technology skills involving authentic, reflective activities that assist them in their continued learning throughout their careers (Herrington, Oliver & Herrington 1999). Therefore, rather than simply provide and deliver specific skills-based information, the lecturer’s principal function has shifted to create a collaborative, challenging and supportive learning environment within which students were introduced to a broad range of philosophical and pedagogical issues that arise from the integration of a variety of technologies in today’s classrooms (Herrington & Oliver 2002).
Źródło:
Teaching English with Technology; 2011, 11, 1; 148-158
1642-1027
Pojawia się w:
Teaching English with Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Pre-Service English Teachers’ Narrative Identity
Autorzy:
ULUM, Ömer Gökhan
Powiązania:
https://bibliotekanauki.pl/articles/628378.pdf
Data publikacji:
2020
Wydawca:
Fundacja Pro Scientia Publica
Tematy:
EFL teachers
pre-service EFL teachers
practicum
narrative identity
professional identity
Opis:
Aim. This phenomenological study probes the experiences of pre-service English as Foreign Language (EFL) teachers in the practicum process. Thus, this paper aims at bringing a light to the effects of practicum experiences of pre-service EFL teachers on their professional identity. Methods. Based upon a narrative identity method, this phenomenological inquiry examines the experiences of pre-service EFL teachers (N= 20) in their practicum. A one-shot question was directed to the informants with the aim of clarifying their personal constructs. Results. Practicum has got a significant role in education faculties all over the world. The theories applied in teaching practicum are quite common and universal. However, the practices utilised in practicum may show variations among education faculties. Further, the practicum content, and the characteristics of teacher candidates and supervisors may cause practicum to be carried out in diverse ways. The practicum aspect of pre-service teacher education is contemporarily given significant emphasis all around the world. Further, the exact theory of practicum and the desired outcomes of the related practices are relatively identical in education faculties throughout the world. Nonetheless, the practicum practices represent diversities among institutions. Yet, the characteristics and experiences of pre-service teachers may lead the practicum to be carried out in diverse ways in dissimilar contexts. Conclusion. The results of the study suggest that teacher candidates developed both positive and negative cognitive constructs during their practicum. Related implications are provided to overcome the problems encountered during practicum, as well as to suggest ways to develop EFL pre-service teachers’ practicum process. Keywords: EFL teachers, pre-service EFL teachers, practicum, narrative identity, professional identity
Źródło:
Journal of Education Culture and Society; 2020, 11, 1; 92-101
2081-1640
Pojawia się w:
Journal of Education Culture and Society
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Competition Law in the Quasi-Liberalized Postal Service Market: An Overview
Autorzy:
Erdem, Fatih Buğra
Powiązania:
https://bibliotekanauki.pl/articles/2158723.pdf
Data publikacji:
2021-09-15
Wydawca:
Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
Tematy:
liberalization
postal service market
competition law
Opis:
Postal services in the European Union have been liberalized through three postal directives, namely, 97/67/EC, 2002/39/EC and 2008/6/EC as per the Green paper, which emphasises the necessity of the liberalization of postal services for the development of the single market and the promotion of socio-economic development. Nevertheless, the realisation of this transition is questionable. Although these directives, to remove all barriers for new entrants, have established the necessary legal framework, formerly monopolised national postal operators have retained their dominant positions to a large extent and attempted to abuse it. Therefore, the implementation of competition law provisions plays an important role in the liberalization process. This article seeks to discuss how far postal services have advanced in terms of their liberalization under recent competition law judgments issued against national postal operators such as La Poste and Deutsche Post, by considering the Universal Postal Union (UPU)’s postal development reports as well as arguing the counter example of the US position.
Les services postaux de l’Union européenne ont été libéralisés par trois directives postales, notamment les directives 97/67/CE, 2002/39/CE et 2008/6/CE, conformément au Livre vert, qui souligne la nécessité de la libéralisation des services postaux pour le développement du marché unique et la promotion du développement socio-économique. Toutefois, la réalisation de cette transition est incertaine. Bien que ces directives, visant à supprimer toutes les barrières pour les nouveaux entrants, aient établi le cadre juridique nécessaire, les opérateurs postaux nationaux anciennement monopolisés ont conservé dans une large mesure leur position dominante et ont tenté d’en abuser. Par conséquent, la mise en oeuvre des dispositions du droit de la concurrence joue un rôle important dans le processus de libéralisation. Cet article vise à examiner dans quelle mesure les services postaux ont progressé en termes de libéralisation dans le cadre des récents jugements en matière de droit de la concurrence rendus à l’encontre d’opérateurs postaux nationaux tels que La Poste et Deutsche Post, en examinant les rapports de développement postal de l’Union postale universelle ainsi qu’en argumentant le contre-exemple de la position américaine.
Źródło:
Yearbook of Antitrust and Regulatory Studies; 2021, 14, 23; 123-140
1689-9024
2545-0115
Pojawia się w:
Yearbook of Antitrust and Regulatory Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Concept of the dealer-service network management on the system approach basis
Autorzy:
Makarova, I.
Khabibullin, R.
Buyvol, P.
Belyaev, E
Powiązania:
https://bibliotekanauki.pl/articles/374151.pdf
Data publikacji:
2011
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
serwis samochodowy
informacyjny system logistyczny
obsługa sieci
automobile service
logistics information system
service network
Opis:
In article the method of improvement of automobile service quality within the limits of a dealer-service network limits, by building of information-logistical system and feedback mechanism adjustment is considered. As operating influence application of the discounts` system calculated on the basis of forward orderings on spare parts arriving from the service centers is offered.
Źródło:
Transport Problems; 2011, 6, 4; 135-140
1896-0596
2300-861X
Pojawia się w:
Transport Problems
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Probabilistic fuzzy approach to evaluation of logistics service effectiveness
Autorzy:
Rudnik, K.
Pisz, I.
Powiązania:
https://bibliotekanauki.pl/articles/406962.pdf
Data publikacji:
2014
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
fuzzy expert systems
fuzzy hybrid systems
probabilistic fuzzy systems
probability of fuzzy event
logistics company
logistics service provider
logistics service
effectiveness
Opis:
Logistics service providers offer a whole or partial logistics business service over a certain time period. Between such companies, the effectiveness of specific logistics services can vary. Logistics service providers seek the effective performance of logistics service. The purpose of this paper is to present a new approach for the evaluation of logistics service effectiveness, along with a specific computer system implementing the proposed approach - a sophisticated inference system, an extension of the Mamdani probabilistic fuzzy system. The paper presents specific knowledge concerning the relationships between effectiveness indicators in the form of fuzzy rules which contain marginal and conditional probabilities of fuzzy events. An inference diagram is also shown. A family of Yager’s parameterized t-norms is proposed as inference operators. It facilitates the optimization of system parameters and enables flexible adjustment of the system to empirical data. A case study was used to illustrate the new approach for the evaluation of logistics service effectiveness. The approach is demonstrated on logistics services in a logistics company. We deem the analysis of a probabilistic fuzzy knowledge base to be useful for the evaluation of effectiveness of logistics services in a logistics company over a given time period.
Źródło:
Management and Production Engineering Review; 2014, 5, 4; 66-75
2080-8208
2082-1344
Pojawia się w:
Management and Production Engineering Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Innowacje w usługach: nowy paradygmat w dobie obecnej rewolucji technologicznej
Service innovation: a new paradigm in the current technological revolution
Autorzy:
Wosiek, Roman
Powiązania:
https://bibliotekanauki.pl/articles/588223.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Gospodarka usługowa
Innowacje
Paradygmat usług
Usługi
Innovation
Service economy
Service paradigm
Services
Opis:
Dokonująca się obecnie na świecie rewolucja naukowo-techniczna, oparta na technologiach cyfrowych, doprowadziła do powstania cywilizacji informacyjnej oraz zmieniła sposób postrzegania i traktowania usług. Ewolucji podlegają zarówno same usługi, jak i ich cechy charakterystyczne. Zrozumienie procesu rozwoju współczesnych gospodarek, w których systematycznie rośnie udział sfery usług, wymaga niewątpliwie zmiany koncepcji myślenia, budowy nowych fundamentów, odrzucenia starego i przyjęcia nowego paradygmatu lub szerzej – konstrukcji nowej macierzy dyscyplinarnej. Celem artykułu jest identyfikacja nowych cech innowacyjnych usług oraz analiza wyników badań nad nowym paradygmatem usług.
The current world-wide industrial revolution, based on digital technologies, has led to the emergence of information civilization and has changed the perception and the use of services. Services and their characteristics are subjected to evolution. In order too understand the development process of modern economies, where the share of services systematically increases, it is required to change the way of thinking and build new foundations as well as to reject the old and adopt a new paradigm or more broadly it is necessary to construct a new analytical matrix. The aim of the article is to identify new features of innovative services and to analyze the results of research into the new service paradigm.
Źródło:
Studia Ekonomiczne; 2018, 352; 278-286
2083-8611
Pojawia się w:
Studia Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Status prawny agencji reklamowej w ustawodawstwie polskim
Autorzy:
Chałubińska-Jętkiewicz, Katarzyna
Powiązania:
https://bibliotekanauki.pl/articles/2225753.pdf
Data publikacji:
2014-12-31
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
Public service broadcasting
theme channels
the mission of PSB
The State aid
The State financing of public service broadcasters
public services
non-public service
Opis:
The remit of public service broadcasting includes the obligation of universal programming, which covers all kinds of programmes such as culture, news, entertainment and sport. Several European Union documents stress the special role of Public Service Broadcasting (PSB) in society and acknowledge a far-reaching autonomy of Member States to define and finance their national system of public service broadcasting. All European countries have defined remits for their public service broadcasters. The definition of the mission of PSB in Poland is only related to the activity of the public radio and television. Also the way PSB gives account for its programme activities, and the control of the way PSB fulfils its remit. Theme channels are part of the remit of public service broadcasting. These channels are considered as important and almost self-evident activities of PSB. Nevertheless there is a need for such provisions to define the mission of PSB in Poland. This is necessary to further specify the criteria used to determine whether a service of theme channels which are transmitted by the public television is of an economic or a non-economic nature. This is the most important because of the requirements of state financing of public service broadcasters. These transparency requirements are internal accounts corresponding to different activities – public service and non-public service activities must be separated.
Źródło:
Themis Polska Nova; 2014, 2(7); 44-63
2084-4522
Pojawia się w:
Themis Polska Nova
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Działanie wybranych usług sieciowych
Selected network services functioning
Autorzy:
Chaładyniak, D.
Powiązania:
https://bibliotekanauki.pl/articles/91266.pdf
Data publikacji:
2012
Wydawca:
Warszawska Wyższa Szkoła Informatyki
Tematy:
adres IP
adres domenowy
maska podsieci
translacja adresów
usługa NAT
usługa PAT
Port Address Translation
usługa DHCP
Dynamic Host Configuration Protocol
usługa DNS
IP address
domain address
subnet mask
address translation
NAT service
PAT service
DHCP service
DNS service
Opis:
Istnieje wiele dostępnych usług sieciowych, z których można skorzystać, mając połączenie z siecią Internet. Artykuł omawia trzy wybrane usługi sieciowe, których zrozumienie opiera się na podstawowej wiedzy związanej z adresowaniem IP. Aby mieć dostęp do dowolnych zasobów WWW należy posiadać publiczny adres IP, który może być współdzielony przez wiele komputerów z zastosowaniem translacji NAT (statycznej lub dynamicznej) lub translacji z przeciążeniem adresów PAT. Adres IP dla komputera może być przypisany ręcznie lub przydzielony dynamicznie poprzez usługę DHCP. Aby przeglądarka internetowa właściwe zinterpretowała adres domenowy musi być dostępna usługa odwzorowująca ten adres na adres IP zrozumiały dla oprogramowania sieciowego. Powyższym zagadnieniom poświęcony jest ten artykuł.
There are many services available online, you can use with an Internet connection. The article discusses three selected web services which understanding is based on basic knowledge related to IP addressing. To have access to any web resources one must have a public IP address which may be shared by multiple computers using the NAT translation (static or dynamic) or the overload PAT translation. The IP address for the computer may be assigned manually or dynamically by the DHCP service. An internet browser must have access to a service mapping IP addresses for networking software to properly interpret the domain address. The article presents these issues.
Źródło:
Zeszyty Naukowe Warszawskiej Wyższej Szkoły Informatyki; 2012, 6, 8; 77-89
1896-396X
2082-8349
Pojawia się w:
Zeszyty Naukowe Warszawskiej Wyższej Szkoły Informatyki
Dostawca treści:
Biblioteka Nauki
Artykuł
Wyświetlanie 1-100 z 4500

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