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Tytuł:
Business Process Management education in Poland: A manifesto for academic teaching
Autorzy:
Sliż, Piotr
Berniak-Woźny, Justyna
Brzychczy, Edyta
Gabryelczyk, Renata
Gdowska, Katarzyna
Grzesiak, Marzena
Napieraj, Aneta
Podobińska-Staniec, Marta
Potoczek, Natalia R.
Szelągowski, Marek
Senkus, Piotr
Kluza, Krzysztof
Powiązania:
https://bibliotekanauki.pl/articles/35740857.pdf
Data publikacji:
2024
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
BPM education
Business Process Management
technologies in BPM education
academic teaching
manifesto
Opis:
This paper critically assesses Business Process Management (BPM) education in Poland and provides evidence-based recommendations for improvement. Through a survey of 44 BPM educators, the study evaluates BPM lifecycle coverage, IT tool utilization, and incorporation of the Six Core Elements of BPM. The findings reveal a focus on process modeling and analysis, identifying gaps in the way the entire BPM lifecycle is addressed. Despite the utilization of various IT tools, there is a notable absence of coverage for emerging topics such as process mining, AI, and Robotic Process Automation. Only 12% of courses cover all Six Core Elements of BPM, and there is a critical gap in student education, which is the underrepresentation of the People and Culture elements. The paper concludes with a manifesto for greater alignment between academic education and industry needs through comprehensive BPM curricula, dedicated software tools, and more robust coverage of the strategic and governance aspects of BPM. This will bridge the gap between academic education and real-world BPM applications, so that graduates can be better prepared for the challenges of the modern business landscape, which can enhance the quality and effectiveness of BPM education, thereby aligning it with the evolving demands of the business environment and contributing to the growth and competitiveness of organizations in Poland.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2024, 104, 2; 91-98
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Green BPM jako koncepcja realizacji założeń ESG w sektorze finansowo-ubezpieczeniowym
Green BPM as a concept of meeting the ESG requirements in the financial and insurance sector
Autorzy:
Brajer-Marczak, Renata
Kalinowski, Tomasz Bartosz
Bitkowska, Agnieszka
Powiązania:
https://bibliotekanauki.pl/articles/31804123.pdf
Data publikacji:
2024-06-03
Wydawca:
Szkoła Główna Handlowa w Warszawie. Kolegium Zarządzania i Finansów
Tematy:
Green BPM
zrównoważone zarządzanie procesami
ESG
cyfrowy ślad węglowy
sustainable process management
digital carbon footprint
Opis:
Zrównoważone zarządzanie procesowe (Green Business Process Management – Green BPM) uwzględnia aspekty środowiskowe w zarządzaniu procesami ze szczególnym uwzględnieniem konsekwencji środowiskowych na każdym etapie łańcucha wartości przedsiębiorstw. Takie podejście pozwala organizacji przyczynić się do podejmowania wyzwań związanych ze zrównoważonym rozwojem w odniesieniu do realizowanych procesów. Celem opracowania jest znalezienie odpowiedzi na postawiony problem badawczy: W jakich działaniach przejawia się wprowadzanie koncepcji Green BPM i jaki to ma związek z koniecznością raportowania ESG w sektorze finansowo-ubezpieczeniowym? Artykuł zwiększa wiedzę o mechanizmach i uwarunkowaniach wprowadzania Green BPM w sektorze finansowo-ubezpieczeniowym na przykładzie wybranego studium przypadku. Omawia związek Green BPM z raportowaniem ESG, przyczynia się do rozwoju wiedzy poprzez analizę i syntezę literatury na temat Green BPM, łączenie problematyki Green BPM z ESG, wskazanie kierunku możliwych przyszłych badań empirycznych skupiających się na tematyce cyfrowego śladu węglowego w działaniach Green BPM.
Green Business Process Management (Green BPM) takes into account environmental aspects and includes identifying, modeling, analyzing, simulating, executing business processes with special attention to environmental consequences at each stage of the enterprise value chain. This approach allows an organization to contribute to the sustainability challenges of its processes. It also requires redefining and redesigning business processes, taking into account pro-environmental aspects, as well as support from managers and executives. The purpose of the paper is to find an answer to the research problem posed: In what activities is the introduction of the Green BPM concept manifested, and how does this relate to the need for ESG reporting in the financial and insurance sector? The article increases the knowledge of the mechanisms and conditions for the introduction of Green BPM in the financial and insurance sector using a selected case study as an example. It discusses the relationship between Green BPM and ESG reporting, contributes to knowledge development by analyzing and synthesizing the literature on Green BPM linking Green BPM and ESG issues, pointing out the direction of possible future empirical research focusing on the topic of digital footprint in Green BPM activities.
Źródło:
Studia i Prace Kolegium Zarządzania i Finansów; 2024, 196; 69-80
1234-8872
2657-5620
Pojawia się w:
Studia i Prace Kolegium Zarządzania i Finansów
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wpływ implementacji technologii ICT na dojrzałość procesową i projektową na przykładzie dużych organizacji w Polsce
Impact of ICT technology implementation on process and project maturity: the case of large organizations in Poland
Autorzy:
Woźniak, Monika
Sliż, Piotr
Wycinka, Ewa
Powiązania:
https://bibliotekanauki.pl/articles/40552914.pdf
Data publikacji:
2024-08-02
Wydawca:
Szkoła Główna Handlowa w Warszawie. Kolegium Zarządzania i Finansów
Tematy:
BPM
process maturity
project maturity
ICT
technology
project management
dojrzałość procesowa
dojrzałość projektowa
technologia
zarządzanie projektami
Opis:
Współczesne organizacje muszą dbać o doskonalenie procesów zachodzących w działalności operacyjnej, zarządzanie projektami oraz aktualność wdrażanych i stosowanych technologii. Do oceny stopnia ich zaangażowania w obszar działań z powodzeniem stosuje się modele dojrzałości zarówno procesowej, jak i projektowej. Niezwykle rzadko jednak odnosi się je do używanych w organizacjach technologii ICT. A przecież obecnie poziom technologiczny organizacji jest jednym z kluczowych elementów wpływających na jej funkcjonowanie. Celem niniejszego opracowania jest zbadanie zależności występujących między dojrzałością procesową i projektową a zaawansowaniem technologii ICT na przykładzie polskich dużych organizacji. W świetle uzyskanych odpowiedzi: (1) zidentyfikowano poziom dojrzałości procesowej i projektowej, (2) omówiono związek dojrzałości procesowej i projektowej ze stosowanymi technologiami ICT oraz (3) zinterpretowano wyniki badań w celu sformułowania rekomendacji AC menedżerskich i badawczych.
Contemporary organizations must simultaneously focus on improving operational processes, project management, and the relevance of implemented and utilized technologies. Models assessing the maturity of both process and project management have been successfully employed to evaluate their diligence. However, these models rarely extend their scope to the Information and Communication Technologies (ICT) used within organizations. Yet, the technological level of an organization is currently a key element influencing its functionality. The aim of this study is to investigate the relationship between process and project maturity and the advancement of ICT implementation, using large Polish organizations as a case study. In light of the obtained responses: (1) the levels of process and project maturity were revealed, (2) the connection between process and project maturity with the employed ICT technologies was discussed, and (3) the results were interpreted to provide managerial and research recommendations.
Źródło:
Studia i Prace Kolegium Zarządzania i Finansów; 2023, 195; 245-266
1234-8872
2657-5620
Pojawia się w:
Studia i Prace Kolegium Zarządzania i Finansów
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Kierunki badań nad oceną dojrzałości zarządzania procesami biznesowymi w Przemyśle 4.0/5.0
Navigating digital transformation: perspectives on evaluating business process management maturity
Autorzy:
Sliż, Piotr
Szelągowski, Marek
Powiązania:
https://bibliotekanauki.pl/articles/28361085.pdf
Data publikacji:
2023
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
zarządzanie procesami biznesowymi
zarządzanie procesowe
BPM
dojrzałość zarządzania procesami biznesowymi
dojrzałość BPM
dojrzałość procesowa
model dojrzałości
Business Process Management
BPM maturity
BPM MM
maturity model
Opis:
Opublikowane w literaturze przedmiotu wyniki badań w zakresie dojrzałości zarządzania procesami biznesowymi w organizacji, uwzględniające zarówno stopień implementacji zarządzania procesami, jak i orientacji procesowej wskazują, że większość z badanych organizacji w Polsce charakteryzuje się niskim poziomem dojrzałości. Mimo wzrastającej liczby badań, w których podejmowane są próby oceny dojrzałości procesowej organizacji, trzeba wyraźnie wskazać dyskurs w zagranicznej literaturze przedmiotu dotyczący krytycznego spojrzenia na modele dojrzałości. Dotyczy to przede wszystkim aspektu utylitarnego, identyfikowanego jako ograniczona wartość zastosowania ich w praktyce. Celem głównym artykułu jest ocena aktualnego stanu wiedzy na temat dojrzałości zarządzania procesami biznesowymi (Business Process Management – BPM) w polskiej i zagranicznej literaturze przedmiotu oraz próba nakreślenia kierunków rozwoju badań dotyczącymi tego zagadnienia, ze szczególnym uwzględnieniem nowych wymagań i możliwości wynikających z Przemysłu 4.0 oraz wyłaniającego się Przemysłu 5.0. W realizacji sformułowanego celu wykorzystano takie metody badawcze jak analiza bibliometryczna i systematyczny przegląd literatury. Rezultatem badania jest identyfikacja ograniczeń dotyczących zarówno metod, jak i modeli oceny dojrzałości zarządzania procesami biznesowymi oraz przedstawienie rekomendacji kierunków dalszego rozwoju badań nad dojrzałością procesową.
The results published in the literature on the maturity of BPM in organisations, taking into account both the degree of implementation of process management and process orientation, indicate that the majority of the organisations surveyed in Poland exhibit a low level of maturity. Despite the increasing number of studies attempting to assess organisational process maturity, it is important to highlight the discourse in foreign subject literature regarding a critical perspective on maturity models. This primarily concerns the utilitarian aspect, which is identified as the limited practical value of applying maturity models. The main objective of this article is to evaluate the current state of knowledge on business process management (BPM) maturity in Polish and foreign subject literature, and to outline directions for further research on process maturity, with a special focus on new requirements and opportunities arising from Industry 4.0 and the emerging Industry 5.0. In order to achieve this objective, research methods such as bibliometric analysis and systematic literature review were applied. The outcome of this study includes the identification of limitations related to both the methods and models for assessing business process management maturity, as well as the presentation of recommendations for future research directions on process maturity.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2023, 102, 5; 5-14
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Business processes and performance management of medium-sized outpatient clinics through the Sars-Cov-19 period. A case study from Poland
Autorzy:
Bitkowska, Agnieszka
Korneta, Piotr
Hawrysz, Liliana
Powiązania:
https://bibliotekanauki.pl/articles/27313542.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
business processes management
performance management
healthcare
BPM
governance
Sars-Cov-19
zarządzanie procesami biznesowymi
zarządzanie wydajnością
opieka zdrowotna
rządzenie
Opis:
Purpose: The purpose of this paper is to study how the Sars-Cov-19 pandemic has affected the processes and performance management of medium-sized outpatient clinics in Poland. Given the novelty of the studied area and lack of relevant literature, the case study approach has been employed. Design/methodology/approach: The case study was performed at CortenMedic, a medium 17 sized outpatient clinic located in Poland. We analyzed materials obtained from CortenMedic and interviewed its management board. Following an in-depth restructuring of processes, performance management, and business processes management governance, the CortenMedic adjusted to an environment and has taken advantage of opportunities. Findings: As a result, the CortenMedic recognized outstanding results superior to those before the Sars-Cov-19 period. This study shows that the business processes management and performance management should be dynamic and follow the changes identified inside and outside the companies. The changes through Sars-Cov-19 appear very quickly and are of temporary nature. We postulate the threat of the Sars-Cov-19 pandemic can be converted by the healthcare organizations into an opportunity. Research limitations/implications: Several limitations of our research must be acknowledged. Firstly, we shall note we based our study on only one organization located in Poland. Since we do not compare our results with other Polish and European clinics, obtained in this study results might not be generalizable. Practical implications: The increased role of BPM governance in the pandemic period, as compliance with processes, especially with work safety standards, become of utmost importance, posing a thrill of infection otherwise. In this sense, the postulates of this study might be applicable to other healthcare services providers. Additionally, the results of the paper can provide guidance to a decision-maker or management staff through improving the structure of primary and secondary processes depending on the needs and expectations of a dynamic environment. Social implications: The article’s findings may still offer astute insights to researchers and practitioners who wish to consider more information regarding the importance of the BPM and PM in the healthcare sector through the business process restructuring. Originality/value: The added value of the article is the answer to the question study how the Sars-Cov-19 pandemic has affected the BPM and performance management (PM) of medium 6 sized outpatient clinics in Poland.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 160; 95--108
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The concept of multi-hierarchical assessment of process orientation implementation - production organization experience
Autorzy:
Grajewski, Piotr
Śliż, Piotr
Jendza, Dorota
Strumiłło, Jędrzej
Powiązania:
https://bibliotekanauki.pl/articles/27313668.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
BPM maturity
process management
process orientation
maturity model
dojrzałość BPM
zarządzanie procesowe
orientacja procesowa
model dojrzałości
Opis:
Purpose: The main objective of the article is to present the concept of assessing the level of an organization’s utilization of its potential for transformation towards process orientation, using a practical implementation example. Design/methodology/approach: The structure of the research procedure was based on the theoretical assumptions regarding the methodological procedures involving development of a model of process maturity assessment. Such research methods as bibliometric analysis, systematic literature review, participant observation, opinion survey and semi-structured interview were used to achieve the research objectives formulated. Findings: The value of the article entails the combination of quantitative and qualitative methods to determine an organization’s propensity for transition towards higher levels of process maturity. This effect has been achieved using a method of multi-hierarchical process maturity assessment. It has been determined that the organization under examination is at the second level of process maturity, although many of the elements diagnosed show third-level process maturity potential. An authorial research method has been additionally verified, as well as the examined organization’s real and utilized potential has been determined, which constitute the basis for assessing the level of process maturity. Research limitations/implications: inability to fully objectify the research results obtained. Practical implications: The article shows the basis and the method for identifying the examined company’s real and utilized potential of process maturity as well as for determining the level of process maturity, based on which the company’s strategy towards a higher level of process maturity can be formulated. Originality/value: The unique nature of this article lies in the proposed method of multi-hierarchical assessment of an organization’s process maturity. In order to deepen the interpretation of the results obtained from a quantitative study, qualitative research was used. This allows development of a strategy for achievement of higher levels of maturity.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 158; 201--227
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service processes architecture identification at the financial and accounting shared services centre
Autorzy:
Sliż, Piotr
Brennenstuhl, Martyna
Powiązania:
https://bibliotekanauki.pl/articles/1844909.pdf
Data publikacji:
2020
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
BPM
business process management
process orientation
shared services center
SSC
CUW
zarządzanie procesami biznesowymi
orientacja procesowa
Centrum Usług Wspólnych
Opis:
Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Assessment of the process maturity of the organization on the example of the shared services centre – a case study
Autorzy:
Sliż, Piotr
Brennenstuhl, Martyna
Powiązania:
https://bibliotekanauki.pl/articles/323636.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
dojrzałość procesu
podejście procesowe
zarządzanie procesami
BPM
centrum usług wspólnych
process maturity
process approach
process management
shared services center
Opis:
The main objective of the article was to present the results of the assessment of the process maturity of the shared services centre (SSC) from the perspective of four functional areas. The research problem was formulated in the form of questions (RQ). RQ1: What is the level of process maturity of the shared services centre? RQ2: What are the similarities and differences in the assessment of the implementation of elements of the process approach from the perspective of employees employed in various departments and in various positions? Empirical proceedings were carried out using such methods as: literature review and opinion poll performed using the CAWI technique. The study employs a multi-dimensional MMPM model of process maturity assessment adapted to the specifics of the sector under study. In the summary assessment of the level of maturity, average values obtained from all respondents were adopted. On this basis, it was assessed that the examined shared services centres were classified at the fourth level of process maturity, with clear signs of development towards the fifth level – the highest one. Of the three points in this article, the first characterizes the concept of process maturity and presents selected models for its assessment. The second point characterizes the studied organization, outlines the methodological framework of the conducted empirical proceedings and presents the structure of respondents. Then, detailed results of the completed research procedure were described. The summary presents a summary assessment of the level of maturity of the surveyed organizations, and indicates limitations resulting from the adopted research methodology, as well as further research directions.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 136; 535-550
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Conception of Magnetic Memory Switched by Time Dependant Current Density and Current Electron Spin Polarization
Autorzy:
Steblinski, Paul
Blachowicz, Tomasz
Powiązania:
https://bibliotekanauki.pl/articles/227198.pdf
Data publikacji:
2019
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
spintronics
magnetic logic
BPM memories
magnetic simulations
Opis:
In this article the magnetic memory model with nano-meter size made from iron cells was proposed. For a purpose of determining the model specifications, the magnetic probes group with different geometrical parameters were examined using numeric simulations for the two different time duration of transitions among quasi-stable magnetic distributions found in the system, derived from the energy minimums. The geometrical parameters range was found, for which the 16 quasi–stable energetic states exist for the each probe. Having considered these results the 4 bits magnetic cells systems can be designed whose state is changed by spin-polarized current. Time dependent current densities and the current electron spin polarization directions were determined for all cases of transitions among quasi-stable states, for discovered set of 4 bits cells with different geometrical parameters. The 16-states cells, with the least geometrical area, achieved the 300 times bigger writing density in comparison to actual semiconductor solutions with the largest writing densities. The transitions among quasi-stable states of cells were examined for the time durations 10⁵ times shorter than that for up to date solutions.
Źródło:
International Journal of Electronics and Telecommunications; 2019, 65, 2; 309-312
2300-1933
Pojawia się w:
International Journal of Electronics and Telecommunications
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Hierarchical EPC models – review of model linking concepts
Autorzy:
Szczęśniak, Bartosz
Powiązania:
https://bibliotekanauki.pl/articles/2064927.pdf
Data publikacji:
2019
Wydawca:
STE GROUP
Tematy:
business process modelling
EPC
BPM
linking of process models
Opis:
EPC models are currently among the leading standard business process modelling solutions. As long as the rules for creating flat EPC models are explicit and raise no significant doubts, when it comes to linking models of different types, the literature of the subject delivers diversified solutions. Four such alternative concepts that can be applied in this respect have been identified and described in this article. They have been used to link EPC models for four cases proposed. These cases differ as to the degree of complexity, and they represent different kinds of potential links between processes being modelled. Using the concepts in question with reference to the cases defined has made it possible to identify situations in which it is impossible to link models, or when it raises certain doubts. What has also been proposed is that one of the concepts identified in the paper can be modified in such a manner that using it to link EPC models does not pose any problem in any of the cases discussed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2019, 2, 1; 476--486
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Process Maturity Models – Applicability and Usability Review
Autorzy:
Fryt, Maciej
Powiązania:
https://bibliotekanauki.pl/articles/1075488.pdf
Data publikacji:
2019
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
BPM
Business Process Management
Maturity Assessment
Maturity Model
evaluation of process maturity
Opis:
Maturity models are tools enabling application of structured approach for process improvement and assessment of business process management capabilities (BPM) of the organizations. In fact, the number of maturity models is so large that it is difficult or even impossible to identify leading standard. The aim of this paper is therefore to provide a review of BPM maturity models. Design/methodology/ approach - the article follows research process of literature review. This work focuses in particular on the applicability and usability of process maturity models that were reviewed according to general design principles. Research Limitations/implications - The author is convinced that this review covers the main publicly available BPM maturity models. As the number of models is constantly increasing, paper is not claiming completeness.
Źródło:
World Scientific News; 2019, 129; 51-71
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Service processes architecture identification at the financial and accounting shared services centre
Autorzy:
Sliż, Piotr
Brennenstuhl, Martyna
Powiązania:
https://bibliotekanauki.pl/articles/1876498.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
BPM
business process management
process orientation
shared services center
SSC
CUW
zarządzanie procesami biznesowymi
orientacja procesowa
Centrum Usług Wspólnych
Opis:
Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Micro- vs. Macro scope simulation in BPM modelling
Autorzy:
Pietroń, R.
Powiązania:
https://bibliotekanauki.pl/articles/94815.pdf
Data publikacji:
2018
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
BPM
simulation modelling
macroscopic modelling
microscopic modelling
macrosimulation
microsimulation
Opis:
The business structure and process development in many modern companies is assisted by architectures, frameworks, and a new generation of computer systems with a broad representation of methods and tools of design and modelling, i.e. object-oriented, event-oriented, activity-oriented, process-oriented, agent-oriented, communication-oriented, behaviour-oriented, etc. are recommended. The aim of this paper is to compare micro- vs. macro scope modelling and to investigate the relevance of micro- and/or macro simulation in the context of business process management (BPM) modelling for organizational design/redesign. The BPM modelling features and some specific issues of simulation modelling are discussed. Combined with BPM modelling methodologies, these issues are used to drive a concept for development of an integrated methodology for BPM models’ building and simulation approach in organizational BPM design/redesign projects.
Źródło:
Information Systems in Management; 2018, 7, 4; 246-257
2084-5537
2544-1728
Pojawia się w:
Information Systems in Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Ocena efektywności wdrożenia systemu wspomagania zarządzania procesami biznesowymi BPM
Autorzy:
Osuszek, Łukasz
Stanek, Stanisław
Powiązania:
https://bibliotekanauki.pl/articles/609862.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
IT efficiency evaluation
BPM
return of investment
business process management
process organization
efektywność systemów informatycznych
stopa zwrotu z inwestycji
zarządzanie procesami biznesowymi
organizacja procesowa
Opis:
This article describes the authors’ methodology for evaluating the effectiveness of the implementation of business process management systems (Business Process Management Systems). The current methodology for evaluating the effectiveness of IT systems implementation is too general and ineffective to the specificity of BPM implementations. Literature analysis and research conducted by the authors indicate that the area related to the assessment of the effectiveness of BPM information systems is very complex but at the same time very attractive from a practical and applied point of view. The authors explain the organizational implications of BPM implementation and they point out what gives you the transition from a functionally oriented organization to a process approach. In terms of time, the scope of work covers the key achievements and publications from the BPM systems of the last 20 years. In spatial terms work includes evaluating BPMS implementations in the insurance and energy sectors. Case studies and practical information on implemented business process management systems are presented in the material to prove it’s value.
W niniejszym artykule opisano autorską metodę oceniającą efektywność wdrożenia systemów zarządzania procesami biznesowymi (Business Process Management Systems) przedsiębiorstwa. Obecna metodyka, oceniająca efektywność wdrożeń systemów informatycznych, jest zbyt ogólna i nieefektywna w stosunku do specyfiki wdrożeń systemów BPM. Analiza literatury i przeprowadzone przez autorów badania wskazują, że obszar związany z oceną efektywności systemów informatycznych BPM jest bardzo złożony, ale zarazem bardzo atrakcyjny z praktycznego i aplikacyjnego punktu widzenia. Autorzy opracowania wyjaśniają implikacje organizacyjne związane z wdrożeniem systemu BPM oraz wskazują, co daje przejście z organizacji zorientowanej funkcjonalnie na podejście procesowe. W ujęciu czasowym zakres pracy obejmuje najważniejsze osiągnięcia oraz publikacje z obszaru systemów BPM z ostatnich 20 lat. W ujęciu przestrzennym praca obejmuje ewaluację wdrożeń BPMS w sektorze ubezpieczeniowym i energetycznym. Przedstawiono też studia przypadku oraz praktyczne informacje o zaimplementowanych systemach zarządzania procesami biznesowymi.
Źródło:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia; 2018, 52, 2
0459-9586
Pojawia się w:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Synergizing the logistics processes and process management – framework of BPM course based on business cases, BPM standards and tools
Autorzy:
Wiechetek, Łukasz
Mędrek, Marek
Powiązania:
https://bibliotekanauki.pl/articles/610775.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
BPM, business process modeling, BPM education, BPM knowledge, ADONIS, teaching framework
Opis:
Better processes produce lower costs, higher revenues, motivated employees, and happier customers. Logistics companies operating on very competitive market are continuously seeking opportunities to ensure the process reliability while improving their productivity. Due to increasing process complexity it is necessary to apply a systematic approach to designing, implementation, monitoring and improvement of processes in the organization. Such approach may be realized through Business Process Management (BPM) techniques and tools. An investment in BPM software, coupled with new approaches to project implementation, enables companies to introduce a sustainable business process improvement program. However,  the  implementation  of BPM is  not  easy because of process complexity and multiplication of interaction specific for each organization.    In this paper we propose some teaching frameworks, that can be used during the education process to enhance the practical skills in BPMN and in the application of process management in the field of logistics. Our solution is based on practical cases and BPM worldwide standards. It provides students with the opportunity to use the BPM suites software in complex environment and practice the techniques of modelling and analyzing processes. The presented framework may address many of requirements of learning environments for business process analysts. In the second part of the article we present also the analysis of students’ (attendants’ of BPM classes) opinions about gaining knowledge and skills on BPM. Performed research indicate that young people were keen on business process modeling classes organized in a form of problem-based laboratories and they would like to use learned BPM methods and tools in their future education or work.
Źródło:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia; 2018, 52, 5
0459-9586
Pojawia się w:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
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