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Wyświetlanie 1-15 z 4551
Tytuł:
An Extended Translation Service Portfolio in Research Translation
Autorzy:
Klimkowski, Konrad
Powiązania:
https://bibliotekanauki.pl/articles/2231702.pdf
Data publikacji:
2022-10-06
Wydawca:
Komisja Nauk Filologicznych Polskiej Akademii Nauk, Oddział we Wrocławiu
Tematy:
translation as a service
Service-Dominant Logic
translation service portfolio
service customisation
research text translation
Opis:
This article is a proposal to think about translation service portfolio in categories of contemporary service provision. As observed in the recent literature of the field, today’s services rely more and more on customisation, interactivity and relation-building. This article presents examples of opening a standard portfolio to opportunities identified by the translator through direct communication with the client. Benefits and limitations of such portfolio modifications are also discussed. The article is an invitation for the readers to rethink their portfolio strategies in search of competitive market advantages.
Źródło:
Academic Journal of Modern Philology; 2022, 15; 179-188
2299-7164
2353-3218
Pojawia się w:
Academic Journal of Modern Philology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Self-service as a motivation factor for innovative service
Autorzy:
Šavareikienė, Danguolė
Galinytė, Rasa
Powiązania:
https://bibliotekanauki.pl/articles/499426.pdf
Data publikacji:
2018
Wydawca:
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Tematy:
Service
Self-service
Innovation
Motivating factors.
Opis:
Self-service as an innovative service attracts many opinions on the needs, use, comfort and opportunities of the future. Scientists recognise the advantages of self-service over traditional service and are carrying out research on how to motivate consumers to switch to self-service. This paper analyses the application of motivation for the consumer self-service option. The objective is, based on a theoretical concept of self-service as an innovative service, to identify the reasons for the choice of self-service. The theoretical part of the paper provides an analysis of the essence of self-service as an innovative service. The analysis is based upon the results of empirical research in March 2012 in Lithuania (N=112). The paper identifies the factors that influence consumer motivation for the choice of self-service according to an online survey. It turned out that companies which offer self-service as an innovative service are modifying consumer behaviour by liberating consumers and motivating them to act.
Źródło:
Forum Scientiae Oeconomia; 2018, Volume 6 (2018) Issue No. 2: Economic Growth, Innovations and Lobbying; 33-46
2300-5947
Pojawia się w:
Forum Scientiae Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An approach to web service selection based on composite QOS parameters
Autorzy:
Kheradmand, M
Motameni, H
Powiązania:
https://bibliotekanauki.pl/articles/103133.pdf
Data publikacji:
2015
Wydawca:
Stowarzyszenie Inżynierów i Techników Mechaników Polskich
Tematy:
web service
web service selection
quality of service
QoS composition
service reputation
Opis:
Quality of service (QoS) is an important attribute for selecting a service during the service composition process. Although availability and reliability have been considered as the predominant factors for estimating reputation, two aspects are missing in the literature. First, their use is limited to composite service level and does not count on the atomic level. Second, their combined effect is not evaluated. Better estimation of QoS can be done with both factors considered together, whereas when taken separately for computing reputation, availability will give the probability of a service being up/running and reliability will analyze the change in failure trend of that service. In this research, a mathematical modeling of predominant QoS factors, availability and reliability of atomic services using Markov Chain model and Weibull analysis respectively, are suggested. Also importance of modeling reputation as an aggregation of availability and reliability has been explained. This research concludes two results. First, counting on probability of a service being up/running and its failure trend, together, results in a better estimation of its behavior and helps selecting the most appropriate one. Second, this resulted in selection of a service with higher reputation but lower usage cost, as opposed to using a single factor that resulted in higher reputation with higher cost.
Źródło:
Advances in Science and Technology. Research Journal; 2015, 9, 26; 129-136
2299-8624
Pojawia się w:
Advances in Science and Technology. Research Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
E-service quality assessment according to hierarchical service quality models
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/27315546.pdf
Data publikacji:
2022
Wydawca:
STE GROUP
Tematy:
e-commerce
e-service quality
service quality models
IPA
Opis:
E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from traditional purchases, so their assessment should be made on the basis of different criteria. The aim of the paper was to assess the quality of services provided by the selected e-shop, in terms of its commercial services. The first stage of the research was the analysis of the literature in terms of hierarchical models of e-service quality, which in their structure indicate the areas of assessment. This allowed for the construction of the author’s hierarchical model of e-services and for making a list of attributes that were used in further research. On the example of the clothing e-shop, an analysis of the provided services was made, taking into account the opinions of its customers. The Importance Performance Analysis (IPA) was selected as the basis for conducting the survey research and analyzing its results, which facilitates the commenting of the obtained results. The research allowed to indicate the strengths and weaknesses of the examined e-shop, but also to identify areas requiring improvement in order to increase the quality of the offered services, as well as the customers satisfaction.
Źródło:
Management Systems in Production Engineering; 2022, 4 (30); 311--318
2299-0461
Pojawia się w:
Management Systems in Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Przegląd wybranej problematyki działalności usługowej
Service Industries: an Overview of Selected Issues
Autorzy:
Sadkowski, Wojciech
Powiązania:
https://bibliotekanauki.pl/articles/438869.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
Tematy:
cechy usług
funkcje usług
przedsiębiorstwo usługowe
usługa
service
service enterprise
service features
service functions
Opis:
Głównym celem artykułu jest przedstawienie najważniejszych funkcji usług oraz istoty działalności usługowej. Cel prowadzonych rozważań to również identyfikacja obszarów problemowych w zarządzaniu organizacjami usługowymi. W pierwszej części autor prezentuje definicje usługi oraz przedsiębiorstwa usługowego. W drugiej – przedstawia zestawienie najważniejszych cech usług odróżniających je od innych działalności. W trzeciej i czwartej części autor koncentruje się na funkcjach sektora usługowego oraz problemach w zarządzaniu przedsiębiorstwem usługowym. Obiektem badań jest usługa i związana z nią działalność usługowa, która odgrywa coraz istotniejszą rolę w polskiej gospodarce. W pracy przeprowadzono analizę piśmiennictwa naukowego z zakresu zarządzania jakością, ekonomiki usług, marketingu oraz zastosowano metody indukcji i dedukcji. Wg danych Ministerstwa Gospodarki z 2015 roku co drugi pracujący Polak znajduje zatrudnienie w usługach. W gospodarkach wysoko rozwiniętych aż 80% dochodu narodowego jest wytwarzane przez przedsiębiorstwa usługowe. Natomiast wkład sektora usługowego w tworzenie PKB Polski wzrósł z poziomu ok. 50% w latach dziewięćdziesiątych XX wieku do ok. 65% obecnie. Jakość realizowanych usług ma istotny wpływ na wyniki finansowe podmiotów tego sektora. Sukces na bardzo konkurencyjnym rynku usług może zapewnić tylko świadczenie usług najwyższej jakości.
The main purpose of the article is to present the most important functions of services and the essence of service activity. Considerations lead to the identification of problematic areas in management of service organizations. In the first part, the author presents the definitions of services and service enterprise. The second item contains a summary of the most important features of services that distinguish them from other activities. In the third and fourth part, the author focuses on the functions of services sector, components of a service enterprise and problems in managing them. The research object is the service itself and associated service activity that plays an increasingly important role in Polish economy. The article contains an analysis of literature in the field of quality management, service economics, marketing and the methods of induction and deduction. According to the data of the Ministry of Economy from 2015, every second working Pole finds employment in services. In highly-developed economies, as much as 80% of the national income is generated by service companies. On the other hand, the contribution of the service sector to the creation of Polish GDP increased from around 50% in the 1990s to around 65% today. The quality of services provided has a significant impact on the financial results of entities in this sector. Success in a very competitive services market can be ensure only by the provision of top quality services.
Źródło:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego; 2018, 32, 1; 7-19
2080-1653
Pojawia się w:
Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Public cloud computing for software as a service platforms
Autorzy:
Soboń, M.
Nawrocki, P.
Powiązania:
https://bibliotekanauki.pl/articles/305646.pdf
Data publikacji:
2014
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
cloud
service
service-oriented architecture
service level agreement
SaaS
Opis:
As cloud computing becomes increasingly popular among enterprises, organizations, and developers, it is time to consider how Software as a Service solutions can be built rapidly and cost-effectively. This paper presents the possibility of using a service-based architecture operating within the framework of the public cloud computing model and implementing Software as a Service. It also describes the architecture, implementation, and testing of sample applications. The conclusions drawn, with respect to related work and the results obtained, shed more light on the application of public cloud systems for Software as a Service purposes
Źródło:
Computer Science; 2014, 15 (1); 89-103
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An evolution process for service-oriented systems
Autorzy:
Zalewski, A.
Szlenk, M.
Kijas, S.
Powiązania:
https://bibliotekanauki.pl/articles/952951.pdf
Data publikacji:
2012
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
service-oriented architecture
service engineering process
service composition
software evolution
Opis:
Evolution of service-oriented systems is quite a new research area, which becomes more and more important as engineering challenges move from enabling service-orientation onto the maintenance and evolution of already developed service-oriented systems. However, the development of suitable evolution processes and methodologies is still an open research problem. The evolution process presented in this paper has been designed to address the evolution of service-oriented systems, which are technically built out of a set of service compositions. The presented process comprises phases and tasks compliant with ISO 20000. The underlying model of service-oriented system consisting of business processes and corresponding service composition models has also been presented. A traceability model and tools supporting change impact analysis have also been provisioned for. Preliminary industrial validation indicates that the evolution process should be easy to adapt by the industry.
Źródło:
Computer Science; 2012, 13 (4); 71-86
1508-2806
2300-7036
Pojawia się w:
Computer Science
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Retail Service Quality Scale (RSQS) as an Example of Quality Service Scale Used in Traditional Trade
Autorzy:
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/2064606.pdf
Data publikacji:
2021
Wydawca:
STE GROUP
Tematy:
RSQS
service quality
trade-related service
traditional trade
Opis:
We make purchases almost every day. We buy some products very often (e.g. food), others less often (e.g. furniture, car). Shops, selling products to customers, are not their producers, but rather provide them with services (commercial service). It is important that the customer, after making the purchase, is satisfied not only with the product, but also with the purchasing process itself. In order to determine what are the reasons for customer satisfaction or dissatisfaction, it is necessary to assess the quality of services, i.e. the process of making purchases by customers. In the available literature, there are many methods that are used to assess the service quality. However, their use is associated with the need to identify attributes that could well describe the service provision process, but also be a source of knowledge about customer satisfaction. The Retail Service Quality Scale (RSQS) developed by Dabholkar and his colleagues is applicable to assess the quality of services provided by shops, so it can be a ready-made tool that does not require the researchers to define attributes, as would be the case when using traditional methods. The aim of the paper was to assess the quality of operation of a traditional shop using the RSQS methodology. This study was carried out using a paper questionnaire that contained the attributes proposed in the RSQS. The survey was conducted among customers of a selected shop. The analyzed results made it possible to determine the quality level of commercial services provided by the research shop and to indicate its strengths and weaknesses. Additionally, the possibility of using the ready-made RSQS scale to assess the quality of commercial services provided in Polish economic realities was confirmed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 431--441
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
On Logistics Service Quality Evaluation – Case Study
Autorzy:
Werbińska-Wojciechowska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:
2011
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
logistics service
logistics service provider
quality measurement
Opis:
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:
Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality aware virtual service delivery system
Autorzy:
Fraś, M.
Kwiatkowski, J.
Powiązania:
https://bibliotekanauki.pl/articles/307840.pdf
Data publikacji:
2013
Wydawca:
Instytut Łączności - Państwowy Instytut Badawczy
Tematy:
quality of services
service virtualization
service request distribution
Opis:
The problem of providing support for quality of service (QoS) guarantees is studied in many areas of information technologies. In recent years the evolution of software architectures led to the rising prominence of the Service Oriented Architecture (SOA) concept. For Web-based systems there are three attributes that directly relate to everyday perception of the QoS for the end user: availability, usability, and performance. The paper focuses on performance issues of service delivery. The architecture of Virtual Service Delivery System (VSDS), a tool to serve requests for synchronized services is presented. It is proposed suitable monitoring technique used for estimation of values of service parameters and allocation of communication and execution resources by means of service distribution. The paper also presents results of experiments performed in real environment that show effectiveness of proposed solutions.
Źródło:
Journal of Telecommunications and Information Technology; 2013, 3; 29-37
1509-4553
1899-8852
Pojawia się w:
Journal of Telecommunications and Information Technology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Wiki-WS as a C2 NIWA web service management platform
Autorzy:
Downar, M.
Powiązania:
https://bibliotekanauki.pl/articles/1941697.pdf
Data publikacji:
2015
Wydawca:
Politechnika Gdańska
Tematy:
web service
Wiki-WS
service oriented architecture
Opis:
The Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security&safety policy. The WikiWiki-WS platform has to be used as an educational environment for developing web services and a production environment for execution of advanced web services using the computation capacity of the newly established supercomputer – TRITON. In the article the Wiki-WS architecture, security methods and results of real environment tests are presented.
Źródło:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk; 2015, 19, 4; 397-405
1428-6394
Pojawia się w:
TASK Quarterly. Scientific Bulletin of Academic Computer Centre in Gdansk
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The process approach to service quality management
Autorzy:
Kowalik, K.
Klimecka-Tatar, D.
Powiązania:
https://bibliotekanauki.pl/articles/111869.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
process management
service management
service quality
service quality model
zarządzanie procesem
podejście procesowe
zarządzanie usługami
jakość usług
Opis:
In this paper a model of service quality management based on the process approach has been presented. The first part of the article contains the theoretical framework of service quality and the process approach in management. Next, quality of service process has been presented in reference to a process-based definition in quoted literature. Finally, the outcomes of a customer questionnaire concerning the validity of particular quality attributes has been presented. The collected data in relation to service process quality stages have enabled the development of a of service quality model for process management.
Źródło:
Production Engineering Archives; 2018, 18; 31-34
2353-5156
2353-7779
Pojawia się w:
Production Engineering Archives
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Logika usługowa a kształtowanie jakości usług
Shaping the service quality and service logic
Autorzy:
Jonas, Agata
Powiązania:
https://bibliotekanauki.pl/articles/586374.pdf
Data publikacji:
2016
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Jakość usług
Logika usługowa
Wartość w użyciu
Service logic
Service quality
Value-in use
Opis:
Zgodnie z logiką usługową Ch. Grönroosa to konsument tworzy wartość (jako „wartość w użyciu”) w procesie konsumpcji. Producent staje się współtwórcą wartości, kiedy wchodzi w interaktywne kontakty z konsumentami podczas używania przez nich dóbr i usług. Celem artykułu jest pokazanie, jak działania mające na celu kształtowanie jakości usług mogą stać się działaniami współtworzącymi wartość przez usługodawcę.
According to the service logic the consumer creates value (as "use value") in the process of consumption. The provider becomes a value co-creator when creating interactive contacts with customer during their use of goods or services. The aim of this article is to show that care of the service quality is compatible with the service logic and contributes to the co-creation of value. Considerations based on the integrated quality model developed by P. Golder, D. Mitra, Ch. Moorman.
Źródło:
Studia Ekonomiczne; 2016, 255; 58-70
2083-8611
Pojawia się w:
Studia Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Cooperation of Security Service with Police, Fire Service Units, Civil Defence, Municipal (City) Guard, Border Guard, Railroad Security Service, Forestry Service
Autorzy:
Januszkiewicz, Maciej
Krampichowski, Adam
Powiązania:
https://bibliotekanauki.pl/articles/1181225.pdf
Data publikacji:
2017
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
SUFO
Security
cooperation
formations
protection
Opis:
The concerns related with functioning of the companies providing the security services in Poland is presented in this papers in broad extent. Such companies are called Professional Armed Security Formations (SUFO) (pol. Specjalistyczne Uzbrojone Formacje Ochroniarskie (SUFO)). This article gives insight into basic terms, as well as into the role and tasks of companies handling with provision of security services. The article also presents the forms of cooperation with selected services, such as: Police, State Fire Service and other similarly important ones, statutorily enacted for the performance of functions related with internal security.
Źródło:
World Scientific News; 2017, 72; 517-521
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satysfakcja klienta jako identyfikator orientacji marketingowej na rynku usług
Service marketing, Services, Customer service strategy, Customer service
Autorzy:
Wilmańska-Sosnowska, Stanisława
Powiązania:
https://bibliotekanauki.pl/articles/906353.pdf
Data publikacji:
2003
Wydawca:
Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
Opis:
The distinctive feature of modern economy is a growing meaning of services. It is showed in a larger and larger amount of employees in services’ branches and increasing part of the gross domestic product, which comes from consumption of services. Services becomes an area of activity, which efficient running has an essential influence on reaching higher general level of the economic development. The purpose of this article is an effort of finding in what scale specific features of service, as the market offеred, and instruments of influence on the services’ market have a bearing on the realization of the basic aim of marketing, which is customer’s satisfaction and what should be done to make offered adventages and arising from it satisfaction as big as possible.
Źródło:
Acta Universitatis Lodziensis. Folia Oeconomica; 2003, 168
0208-6018
2353-7663
Pojawia się w:
Acta Universitatis Lodziensis. Folia Oeconomica
Dostawca treści:
Biblioteka Nauki
Artykuł
Wyświetlanie 1-15 z 4551

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