Informacja

Drogi użytkowniku, aplikacja do prawidłowego działania wymaga obsługi JavaScript. Proszę włącz obsługę JavaScript w Twojej przeglądarce.

English (EN)·Polski (PL)·Yкраїнський (UK)
Przejdź do strony domowej biblioteki Centralna Biblioteka Wojskowa Link otwiera się w nowym oknie Logo biblioteki Prolib Integro - strona głównaCentralna Biblioteka Wojskowa

Wyszukujesz frazę "service logistics" wg kryterium: Temat

  Lista filtrów
Wyrównaj
Wyświetlanie 1-10 z 110
Tytuł:
On Logistics Service Quality Evaluation – Case Study
Autorzy:
Werbińska-Wojciechowska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:
2011
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
logistics service
logistics service provider
quality measurement
Opis:
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:
Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Current state as well as perspectives of logistics services outsourcing in Poland
Autorzy:
Kozerska, M.
Pabian, A.
Powiązania:
https://bibliotekanauki.pl/articles/409232.pdf
Data publikacji:
2017
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
outsourcing
logistics service
logistics operator
Opis:
Theoretical basis of the paper is to define the concept of outsourcing as well as benefits and risks associated with its implementation. Article specifies what means outsourcing in the field of logistics and presents division of logistics services which are sent to external companies. Current state and prospects of development of outsourcing in Poland is discussed as well. Parametric and nonparametric thesis of significance for differences in sale’s changes in the logistics industry for 50 and 500, top enterprises were used in order to verify the aim. An analysis of the dynamics of changes in sales in the logistics industry for logistics, freight forwarding as well as transport companies was carried on the basis of the average rate of changes over the period 2006-2016.
Źródło:
Research in Logistics & Production; 2017, 7, 5; 409-416
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Logistics service for companies by warehouse facilities with different configurations in the logistics network
Autorzy:
Jacyna-Gołda, I.
Pyza, D.
Szczepański, E.
Powiązania:
https://bibliotekanauki.pl/articles/245039.pdf
Data publikacji:
2015
Wydawca:
Instytut Techniczny Wojsk Lotniczych
Tematy:
logistics service
warehouse facilities
logistics network
Opis:
The paper presents an approach to the logistics service for companies by warehouse facilities with different configurations in the logistics network. Through the warehouses it is possible to combine internal logistics functions such as ordering, unloading, product receptions, confectioning, order picking. The occurrence of warehouse facilities and suitable strategy also affects the volume of stocks, because they allow for combine reserves and compensates for fluctuations in demand. Optimal control of the amount of inventory reduces the demand for warehouse space and associates storage costs. The appropriate configuration of the warehouse facilities in the logistics network is therefore critical for effective logistics service of manufacturing companies. In such logistics network, individual subsystems are related to each other by different types of relation. From these interconnections result logistic tasks performed by company logistics system. Their implementation is caused both externally and internally, wherein the first considerations arise from the environment, the other from production. External logistic task is the boundary conditions for storage process in manufacturing company. The configuration of storage process determines the execution of internal logistics tasks for the company. The article also presents the logistics network configuration taking into account both direct and indirect services.
Źródło:
Journal of KONES; 2015, 22, 3; 67-74
1231-4005
2354-0133
Pojawia się w:
Journal of KONES
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Risk Management in Logistics Enterprises: Findings from the 2013 Empirical Study
Autorzy:
Huth, Michael
Lohre, Dirk
Powiązania:
https://bibliotekanauki.pl/articles/503674.pdf
Data publikacji:
2014
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
Risk Management
Logistics
Logistics Service Provider
Opis:
Recent developments and events – e.g. trend to globalization, outsourcing activities, shorter life time cycles, but also natural disasters and others – have led to the increase of risks in business. Furthermore, regional and global financial and economic crises have brought additional and often unexpected risks into business. Therefore, risk management has been identified as one of the important management tasks supporting a company in reaching its objectives. In many countries, implementation and use of risk management is required by law. In Germany, the so-called KonTraG (Corporate Sector Supervision and Transparency Act) prescribes risk management for all incorporated companies. Although there is no mandated risk management for other legal forms of organizations, the KonTraG has also impact on those forms of organizations, especially on attestation by external auditors. This paper focuses on the industrial sector of logistics service providers (LSPs). The logistics service industry in Germany is a fragmented market. Although there are some ‘big players’, i.e. large LSPs, that are involved in national and international logistics activities, there also exists a large number of small and medium-sized enterprises (SMEs). For those small and medium-sized LSPs, risk management is not compulsory. Nevertheless, they face at least the same risks as the big players – if not even more (e.g. due to smaller market shares and lower market power). There is a number of questions involved with risk management in logistics enterprises: Is risk management an approach used by LSPs – and to what extend? Who initiates risk management in logistics enterprises? What is the degree of maturity of risk management in the logistics industry? What tools and methods are used by LSPs? Are companies evaluating risk management as beneficial? Not much research has been conducted in the logistics service industry so far. Thus, to answer those questions, the authors started to conduct a first empirical study in 2008. This study was followed by a second field study in 2011, i.e. directly after the first global financial and economic crisis. In 2013, the authors carried out the third empirical study on the status of risk management in logistics enterprises in Germany. The study allows for both stating the current status of risk management and identifying developments and trends in the logistics industry related to risk management. This paper intends to highlight the most important findings from the 2013 field study and to evaluate the status quo of risk management in logistics enterprises. It also specifies room for improvement to reach a higher degree of professionalism in risk management in the logistics industry.
Źródło:
Logistics and Transport; 2014, 22, 2; 5-12
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Informational aspects of combat logistics
Autorzy:
Hajt, S.
Stankiewicz, G.
Powiązania:
https://bibliotekanauki.pl/articles/347138.pdf
Data publikacji:
2015
Wydawca:
Akademia Wojsk Lądowych imienia generała Tadeusza Kościuszki
Tematy:
information
logistics
operation
combat
logistics service support
Opis:
The article aims at presenting the way the perception of the essence of a contemporary operation has changed along with the changes in the international security environment and how the significance of information in combat logistics has evolved. The first part of the study comprises the synthesis of the content characterizing the international security environment and the terms defining a contemporary military operation. The subsequent, subdivided, parts contain the synthesis of materials identifying the term “information” and aim at presenting its essence and role in the contemporary combat logistics. The content focusing on the significance of information in logistics has been substantiated with numerous examples from history. The article was prepared on the basis of multifaceted analyses of professional literature as well as periodicals concentrating on both logistics support and information, which made it possible to carry out the synthesis and formulate conclusions.
Źródło:
Zeszyty Naukowe / Wyższa Szkoła Oficerska Wojsk Lądowych im. gen. T. Kościuszki; 2015, 1; 23-47
1731-8157
Pojawia się w:
Zeszyty Naukowe / Wyższa Szkoła Oficerska Wojsk Lądowych im. gen. T. Kościuszki
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The determinants of logistics cooperation in the supply chain - selected results of the opinion poll within logistics service providers and their customers
Determinanty współpracy logistycznej w łańcuchu dostaw - wybrane wyniki badania opinii usługodawców logistycznych i ich klientów
Autorzy:
Świtała, M.
Klosa, E.
Powiązania:
https://bibliotekanauki.pl/articles/362295.pdf
Data publikacji:
2015
Wydawca:
Wyższa Szkoła Logistyki
Tematy:
logistics service providers
customers
cooperation
logistics service
satisfaction
usługodawcy logistyczni
klienci
współpraca
obsługa logistyczna
satysfakcja
Opis:
Introduction: The paper is focused on some selected aspects of the cooperation between logistics service providers and their customers and considers the results of comparative analysis of importance assessment of the variables determining: the scope and nature of that cooperation, quality of providers' sales offer as well as changes in their customer service policy. Methods: To analyze the underlying problem direct research was conducted, i.e. a survey based on a questionnaire among 50 logistics service providers and 50 shippers. The sample was determined on special purpose. In the statistical analysis chi-square independence test, U Mann-Whitney's test as well as Cramer's V and Spearman's rho correlation ratios were used. Results: There were observed significant statistical differences between analyzed groups in the way the cooperation is perceived. The most vital discrepancies are related to customers' satisfaction degree and the assessment of the influence the providers' prices and competencies have on the cooperation. For the customers, declaring higher degree of the satisfaction from the cooperation, service quality was the most important factor. However, for the service providers, price factor was the most important one. Moreover, some differences in the answers related to changes in the service were observed, mainly with reference to: logistics capacity, out-of-loss shipments and communication. Conclusions: The group of customers revealed to be little demanding about logistics service. They tended to order mainly routine services, not demanding special skills from the service providers. This is the most probable reason why customers/providers preferred cooperation with greater number of entities. The customers, unlike service providers, also didn't have the need to develop more advanced forms of cooperation. Moreover, the observed differences related to the importance hierarchy of the cooperation determinants as well as service standards, should be considered by the logistics service providers when continuing their cooperation with customers.
Wstęp: Artykuł koncentruje się na wybranych aspektach współpracy usługodawców logistycznych z klientami, ze szczególnym uwzględnieniem wyników analizy porównawczej oceny znaczenia determinant odpowiedzialnych za jej zakres i charakter, a także jakości świadczonych usług oraz zmian w polityce obsługi klienta. Metody: Podjęty problem badawczy zrealizowano na podstawie badań bezpośrednich, które przeprowadzono z zastosowaniem metody wywiadu kwestionariuszowego wśród 50 usługodawców logistycznych oraz 50 przedsiębiorstw zlecających obsługę logistyczną. Próbę badawczą dobrano w sposób celowy. W analizie statystycznej wykorzystano test niezależności chi-kwadrat, test U Manna-Whitneya oraz współczynniki korelacji V Cramera i rho-Spearmana. Wyniki: Odnotowano istotne statystycznie różnice w sposobie postrzegania współpracy pomiędzy badanymi grupami. Główne rozbieżności dotyczyły poziomu zadowolenia klientów oraz oceny wpływu cen świadczonych im usług i kompetencji obsługujących ich pracowników na przebieg współpracy. Dla klientów, deklarujących większą satysfakcję z tytułu współpracy z usługodawcami, najważniejsza była jakość usług. Z kolei usługodawcy największą wagę przypisywali głównie cenie. Odnotowano także różnice w odpowiedziach dotyczących zmian w obsłudze, zwłaszcza w odniesieniu do: potencjału logistycznego, bezszkodowości dostaw oraz wymiany informacji. Wnioski: Grupa usługobiorców okazała się mało wymagająca pod względem obsługi logistycznej. Klienci zlecali głównie usługi rutynowe, których świadczenie nie wymagało od usługodawców szczególnych umiejętności. Najprawdopodobniej właśnie dlatego, dostawcy/odbiorcy ładunków utrzymywali relacje z większą liczbą podmiotów. Nie odczuwali oni także potrzeby budowania bardziej zaawansowanych poziomów współpracy, na czym zależało przedstawicielom drugiej grupy. Odnotowane w badaniu różnice, zarówno te dotyczące hierarchii ważności poszczególnych determinant, jak i te odnoszące się do standardów obsługi, powinny zostać uwzględnione przez usługodawców podczas ich dalszej współpracy z klientami.
Źródło:
LogForum; 2015, 11, 4; 329-340
1734-459X
Pojawia się w:
LogForum
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Eksploatacja pojazdów rolniczych w aspekcie struktury popytu na usługi przeglądów serwisowych
The farm vehicles operation in the aspect of the structure Of demand for maintenance inspections
Autorzy:
Juściński, S.
Piekarski, W.
Powiązania:
https://bibliotekanauki.pl/articles/301008.pdf
Data publikacji:
2010
Wydawca:
Polska Akademia Nauk. Polskie Naukowo-Techniczne Towarzystwo Eksploatacyjne PAN
Tematy:
niezawodność
eksploatacja
logistyka serwisu
obsługa serwisowa ciągników rolniczych
reliability
operation
service logistics
maintenance service farm tractors
Opis:
Przedstawiono działania w obszarze utrzymania gotowości technicznej pojazdów rolniczych. Zaprezentowano czynniki wewnętrzne i zewnętrzne występujące w procesie eksploatacji ciągnika. Omówiono charakterystyki przeglądów przed sprzedażą (P0) oraz przeglądów gwarancyjnych (PG) i pogwarancyjnych (PP). Analiza obejmowała rozkłady ilości usług serwisowych w latach 2003-2008. Przeglądy realizowane były w Dziale Serwisu przedsiębiorstwa handlowo - usługowego prowadzącego autoryzowaną dystrybucję ciągników i maszyn rolniczych. Wyniki badań opracowano metodą statystyczną wyznaczając wartość indeksów sezonowych dla badanego okresu. Usługi serwisowe (P0) i (PG-PP) poddano ocenie w odniesieniu do kalendarza zabiegów agrotechnicznych.
Practices in the area of maintaining technical efficiency of farm vehicles have been presented. The internal and external factors occurring in the process of tractor operation have been examined. The characteristics of pre-sale inspections (P0) as well as guarantee inspections (PG) and post-guarantee inspections (PP) have been discussed. The analysis includes the distributions of the number of maintenance inspection services in the years 2003-2008.The inspections were carried out in the Service Department of a trade and service enterprise which is an authorised distributor of tractors and farm machines. The results of the survey have been prepared with the use of statistical methods, determining the value of seasonal indices for the studied period. The maintenance services (P0 and PG-PP) have been assessed in relation to the calendar of agrotechnical operations.
Źródło:
Eksploatacja i Niezawodność; 2010, 1; 59-68
1507-2711
Pojawia się w:
Eksploatacja i Niezawodność
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Active Customer in Logistics Services
Autorzy:
Dyczkowska, Joanna Alicja
Powiązania:
https://bibliotekanauki.pl/articles/957648.pdf
Data publikacji:
2019
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
customer activity
logistics service
management of logistics services
Opis:
This article describes the notion of “customer activity” in logistics services as an interaction with providers. We reviewed concepts of customer activity in services offered by logistics service providers (LSPs) in the food sector. We then analysed customer activity in transport, storage and management of services. We used a direct diagnostic survey for comparative analysis of groups of customers. The roles of LSPs in the supply chain and within the framework of cooperation in the business-to-business market are presented. Basic customer activities were examined by studying the supply chain, within which LSPs adapted their processes to the activities of their customers. The research results present the degree of customer activity in supply chains.Theoretical background: Customer activity in logistics services is mainly understood as part of interaction with providers. This study goes beyond this view by focusing on the independent activity of the customer in solutions related to transport, storage and the management of logistics services.Purpose of the article: The purpose of the article was to review concepts of customer activity in services offered by LSPs in food-sector supply chains; customer activity was characterised and applied in exploratory research.Research methods: A literature review, comparison of groups of customers, and a direct diagnostic survey method were all used.Main findings: The perspective of customer activity predominating among customers allows LSPs to pursue different activities on behalf of different groups of customers. This article contributes to research on logistics services while focusing on the concept of customer activity.
Źródło:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia; 2019, 53, 4; 43-52
0459-9586
Pojawia się w:
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Effects of Promotional Campaign in the Logistics Customer Service
Autorzy:
Wyrwicka, M. K.
Kliber, M. C.
Brzeziński, Ł.
Powiązania:
https://bibliotekanauki.pl/articles/409093.pdf
Data publikacji:
2015
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
customer service
logistics customer service
promotional campaign
Opis:
In companies often are overlooked the opportunities to increase sales by employees, who in the daily responsibilities are supporting customers. Therefore, the aim of this article is to present the effects of the implemented promotional campaign in logistics customer service in a selected company from the pharmaceutical industry. The project was implemented in March 2014. The implementation of promotional campaign in a selected company proceeded in accordance with the phases of the promotion strategy described in the literature. The most important effect is to increase sales volume by 24% (14 thousand units of product). This undertaking also allowed for adjusting the activities to the expectations of customers. This resulted in an additional value which is the customer satisfaction from the performed services by the company, which resulting in long-term cooperation.
Źródło:
Research in Logistics & Production; 2015, 5, 4; 407-416
2083-4942
2083-4950
Pojawia się w:
Research in Logistics & Production
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Shaping Competitive Advantage of an Enterprise from Logistics Service Industry
Autorzy:
Gąsowska, Magdalena
Powiązania:
https://bibliotekanauki.pl/articles/503676.pdf
Data publikacji:
2016
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
competitive advantage
enterprises from logistics service industry
logistics processes
Opis:
The aim of the article is to show the process of shaping competitive advantage of an enterprise from the logistics service industry. The study presents a general characteristic of enterprises providing logistics services and describes conditions of operation of contemporary logistics providers. The process of shaping competitive advantage of contemporary enterprises from the logistics service industry has been presenetd. The article has been written on the basis of the study of literature, research conducted by various research centres and own empirical research.
Źródło:
Logistics and Transport; 2016, 31, 3; 5-12
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Wyświetlanie 1-10 z 110

Ta witryna wykorzystuje pliki cookies do przechowywania informacji na Twoim komputerze. Pliki cookies stosujemy w celu świadczenia usług na najwyższym poziomie, w tym w sposób dostosowany do indywidualnych potrzeb. Korzystanie z witryny bez zmiany ustawień dotyczących cookies oznacza, że będą one zamieszczane w Twoim komputerze. W każdym momencie możesz dokonać zmiany ustawień dotyczących cookies