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    Tytuł:
    Assessment of Customer Satisfaction in Logistic Operators
    Autorzy:
    Kramarz, Marzena
    Slupina, Maciej
    Powiązania:
    https://bibliotekanauki.pl/articles/504230.pdf
    Data publikacji:
    2017
    Wydawca:
    Międzynarodowa Wyższa Szkoła Logistyki i Transportu
    Tematy:
    Customer Satisfaction Index
    quality maps
    logistics customer service
    Opis:
    Among numerous factors which affect a company's success on the market, the customer satisfaction is an important element. This paper presents a proposal for customer satisfaction assessment procedures which takes into account customer segmentation. A survey was carried out among the customers of the Silesian branch of an international logistic operator. As a result, CSI was measured in selected segments, quality maps were prepared and logistic customer service elements requiring improvement were proposed.
    Źródło:
    Logistics and Transport; 2017, 35, 3; 13-20
    1734-2015
    Pojawia się w:
    Logistics and Transport
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Employees satisfaction – innovative approach
    Autorzy:
    Borkowski, S.
    Powiązania:
    https://bibliotekanauki.pl/articles/112029.pdf
    Data publikacji:
    2014
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    servqual
    BOST
    innovation
    satisfaction index
    Servqual
    innowacja
    indeks satysfakcji
    Opis:
    The problem of assessing employee satisfaction is presented in this chapter. It contains suggestions of other, often innovative interpretations of factors. Evaluations of two main areas are also explored: the area of expectation and area of perception. These relationships are: correlation and significance of differentiation averages in pairs homonymous factors. This paper presents an innovative way of presenting the difference of average evaluations between areas - on the scale of assessments. Practical use of the three variants of the interpretation of satisfaction obtained significant difference in the number of factors that meet the conditions of satisfaction. A palette of graphical forms of results are presented to support findings.
    Źródło:
    Production Engineering Archives; 2014, 3, 2; 39-44
    2353-5156
    2353-7779
    Pojawia się w:
    Production Engineering Archives
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Application of the CSI method to study and improve the quality of internet access service - case study
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/104049.pdf
    Data publikacji:
    2020
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    CSI
    quality
    quality management
    customer satisfaction index
    jakość
    zarządzanie jakością
    wskaźnik satysfakcji klienta
    Opis:
    The paper presents the results of research aimed at assessing the level of satisfaction of individual customers of a company offering Internet access services. The study was conducted using the CSI (Customer Satisfaction Index) method. The study process consisted of 2 stages. The first study conducted in 2017 identified customer requirements and revealed insufficient customer satisfaction with the services provided to date. The analysis of the CSI revealed that customer satisfaction in these areas was not the highest. This state of affairs forced the company to carry out a broad improvement program, which is characterized in this paper. The second study was conducted (in 2019) a year after the implementation of the changes. Owing to this, it was possible to compare customer satisfaction ratings and the customer requirements, as well as to assess the effectiveness of the improvement measures taken. The study allowed to broaden the knowledge about the analyzed service in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The service under analysis has been effectively improved.
    Źródło:
    Quality Production Improvement - QPI; 2020, 2, 1; 36-43
    2657-8603
    Pojawia się w:
    Quality Production Improvement - QPI
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Możliwości badania satysfakcji klientów na przykładzie portali internetowych gromadzących opinie
    Capabilities of Customer Satisfaction Survey on the Examples of the Internet Portals Collecting Opinions
    Возможности изучения удовлетворенности клиентов веб-порталов, собирающих мнения
    Autorzy:
    Andruszkiewicz, Krzysztof
    Śmiatacz, Krzysztof
    Powiązania:
    https://bibliotekanauki.pl/articles/562581.pdf
    Data publikacji:
    2017
    Wydawca:
    Polski Instytut Ekonomiczny
    Tematy:
    indeks satysfakcji
    poziom satysfakcji
    klient digitalny
    satisfaction index
    satisfaction level
    digital customer
    индекс удовлетворенности
    уровень удовлетворенности
    цифровой клиент
    Opis:
    W artykule przybliżono stan i trendy procesu rozwoju digitalizacji rynku oraz scharakteryzowano istotę i cechy digitalnego klienta. Następnie przedstawiono wpływ i skutki digitalizacji na prowadzenie współczesnych badań marketingowych oraz skalę badań digitalnych konsumentów i zasygnalizowano wiążące się z tym problemy, takie jak: wartość, wiarygodność informacji oraz reprezentatywność wyników badań w kontekście rewolucji big data. W końcowym fragmencie artykułu przedstawiono możliwości badania satysfakcji klientów w sieci internetowej wykorzystujące własny oraz cudzy potencjał do akumulacji opinii. Artykuł ma charakter koncepcyjny.
    The paper presents the status and trends of the market digitisation development process and describes the nature and characteristics of the digital customer. Then it presents the influence and consequences of digitisation upon conducting contemporary marketing surveys and the scale of digital consumer survey; it also mentions the related problems such as value, information reliability and the survey results representative character in the big data revolution context. The final piece of the article presents the capabilities of customer satisfaction survey on the Internet, using one’s own and a third party’s potential to accumulate opinions. The paper is conceptual by nature.
    В статье приблизили состояние и тенденции процесса развития оцифровки рынка, а также дали характеристику сути и свойств цифрового клиента. Затем представили влияние и последствия оцифровки на осуществление современных маркетинговых исследований и масштаб обследования цифровых потребителей, а также указали связанные с этим проблемы, такие как ценность и достоверность информации и представительность результатов изучения в контексте революции больших данных. В последней части статьи пред- ставили возможности изучения удовлетворенности клиентов в интернете, используя собственный и чужой потенциал для накопления мнений. Статья имеет концептуальный характер.
    Źródło:
    Handel Wewnętrzny; 2017, 5 (370); 5-13
    0438-5403
    Pojawia się w:
    Handel Wewnętrzny
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Management of waste in the opinion of the residents of the Pilchowice commune
    Autorzy:
    Matloch, Laura
    Sienkiewicz-Małyjurek, Katarzyna
    Powiązania:
    https://bibliotekanauki.pl/articles/2204754.pdf
    Data publikacji:
    2021
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    waste management
    urban logistics
    Customer Satisfaction Index
    Servqual
    gospodarka odpadami
    logistyka miejska
    wskaźnik satysfakcji klienta
    Opis:
    Introduction/background: The increasing amount of waste, associated with socio-economic development, is a significant problem these days. In order to solve this problem, emphasis must be placed on the satisfaction of residents, who are the producers of waste. Their satisfaction positively influences their involvement in the process. Therefore, all studies and improvements regarding waste management should be made at the local level. Aim of the paper: The aim of this paper is to use the Customer Satisfaction Index and Servqual methods to examine consumer satisfaction with services. The study examines the satisfaction level of the Pilchowice responders. Materials and methods: The paper uses surveys and CSI and Servqual methods to analyse the survey results. The article was created on the basis of the diploma thesis. Results and conclusions: The study showed that for the Pilchowice responders, punctuality and flexibility of services are most important. The attitude of the service staff was rated best. Flexibility, recycling level and access to information need improvement. Possible improvements were suggested in the areas that need to be improved.
    Źródło:
    Organizacja i Zarządzanie : kwartalnik naukowy; 2021, 3; 111--122
    1899-6116
    Pojawia się w:
    Organizacja i Zarządzanie : kwartalnik naukowy
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Evaluation of user’s perceptions regarding performance indicators of intercity bus terminals in Lahore, Pakistan
    Autorzy:
    Ikhlaq, S.
    Javid, M. A.
    Qayyum, T. I.
    Powiązania:
    https://bibliotekanauki.pl/articles/374139.pdf
    Data publikacji:
    2017
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    intercity bus terminals
    performance indicators
    user satisfaction index
    Lahore
    przystanek komunikacji międzymiastowej
    wskaźnik efektywności
    wskaźnik zadowolenia użytkownika
    Opis:
    This study aims to evaluate the intercity bus terminals in metropolitan Lahore, Pakistan. In this regard eleven intercity bus terminals of Lahore (three government-owned & eight privately owned) were selected. Evaluation of performance indicators (PIs) for a sustainable design of intercity bus terminals was conducted with the help of different surveys. Six PIs on user perception were evaluated, i.e., safety and security, access, information, connection and reliability, environment and allied facilities. The bus terminals and PIs were also ranked according to user satisfaction. The results showed that the privately owned intercity bus terminals perform better and are more likely to be sustainable as compared with government-owned terminals. Likewise, the users indicated more satisfaction with the privately owned terminals. In addition, the users rated ‘safety and security’ as the most important among the six PIs. It is recommended to establish standards for sustainable design of intercity bus terminals using the six PIs as measures of performance.
    Źródło:
    Transport Problems; 2017, 12, 2; 123-136
    1896-0596
    2300-861X
    Pojawia się w:
    Transport Problems
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Satisfaction Drivers in Retail Banking: Comparison
    Autorzy:
    Oleksiak, Monika
    Powiązania:
    https://bibliotekanauki.pl/articles/483291.pdf
    Data publikacji:
    2009
    Wydawca:
    Polska Akademia Nauk. Czytelnia Czasopism PAN
    Tematy:
    satisfaction
    loyalty
    customer satisfaction index models
    banking sector
    structural equation models with latent variables
    structural equations modeling
    partial least squares
    covariance based methods
    Opis:
    The primary goal of the study is to diagnose satisfaction and loyalty drivers in Polish retail banking sector. The problem is approached with Customer Satisfaction Index (CSI) models, which were developed for national satisfaction studies in the United States and European countries. These are multiequation path models with latent variables. The data come from a survey on Poles' usage and attitude towards retail banks, conducted quarterly on a representative sample. The model used in the study is a compromise between author's synthesis of national CSI models and the data constraints. There are two approaches to the estimation of the CSI models: Partial Least Squares - used in national satisfaction studies and Covariance Based Methods (SEM, Lisrel). A discussion is held on which of those two methods is better and in what circumstances. In this study both methods are used. Comparison of their performance is the secondary goal of the study.
    Źródło:
    Central European Journal of Economic Modelling and Econometrics; 2009, 1, 1; 83-102
    2080-0886
    2080-119X
    Pojawia się w:
    Central European Journal of Economic Modelling and Econometrics
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Modeling of passengers’ choice using intelligent agents with reinforcement learning in shared interests systems; A basic approach
    Autorzy:
    Vikharev, Sergey
    Lyapustin, Maxim
    Mironov, Danil
    Nizovtseva, Irina
    Sinitsyn, Vladimir
    Powiązania:
    https://bibliotekanauki.pl/articles/961509.pdf
    Data publikacji:
    2019
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    intelligent agents
    transport choosing model
    passenger satisfaction index
    transport quality
    inteligentni agenci
    wybór modelu transportu
    wskaźnik satysfakcji pasażera
    jakość transportu
    Opis:
    The purpose of this paper is to build a model for assessing the satisfaction of passenger service by the public transport system. The system is constructed using intelligent agents, whose action is based on self-learning principles. The agents are passengers who depend on transport and can choose between two modes: a car or a bus wherein their choice of transport mode for the next day is based on their level of satisfaction and their neighbors’ satisfaction with the mode they used the day before. The paper considers several algorithms of agent behavior, one of which is based on reinforcement learning. Overall, the algorithms take into account the history of the agents’ previous trips and the quality of transport services. The outcomes could be applied in assessing the quality of the transport system from the point of view of passengers.
    Źródło:
    Transport Problems; 2019, 14, 2; 43-53
    1896-0596
    2300-861X
    Pojawia się w:
    Transport Problems
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Passengers’ satisfaction with the Lagos shuttle train services, Lagos, Nigeria
    Autorzy:
    Olojede, Olorunfemi Ayodeji
    Folorunso, Sikiru Akintunde
    Popoola, Adewale Sheyi
    Oladeji, Peter Bolaji
    Akintifonbo, Olamide
    Odeyemi, Damilare Jeremiah
    Powiązania:
    https://bibliotekanauki.pl/articles/27315983.pdf
    Data publikacji:
    2023
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    Lagos Shuttle Train Services
    Mass Transit Train (MTT)
    Diesel Multiple Unit (DMU)
    Passenger Satisfaction Index (PSI)
    service quality
    passenger
    mode of transport
    satisfaction
    jakość usług
    pasażer
    środek transportu
    satysfakcja
    Opis:
    The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services.
    Źródło:
    Zeszyty Naukowe. Transport / Politechnika Śląska; 2023, 120; 215--231
    0209-3324
    2450-1549
    Pojawia się w:
    Zeszyty Naukowe. Transport / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA
    Badanie satysfakcji pasażerów komunikacji miejskiej we Wrocławiu za pomocą CSI i IPA
    Autorzy:
    Dziaduch, Izabela
    Powiązania:
    https://bibliotekanauki.pl/articles/24201129.pdf
    Data publikacji:
    2023
    Wydawca:
    Fundacja Ekonomistów Środowiska i Zasobów Naturalnych
    Tematy:
    sustainable development,
    public mass transport
    services quality
    Customer Satisfaction Index
    Importance-Performance Analysis
    zrównoważony rozwój
    publiczny transport zbiorowy
    jakość usług
    wskaźnik satysfakcji klienta
    analiza ważności-realizacji
    Opis:
    The purpose of this paper was to assess the level of satisfaction of passengers using public transport services in Wrocław and to identify the quality characteristics that the service provider needs to improve if it wants to increase the overall quality of its services. The passenger satisfaction survey was conducted according to the stages of the developed procedure outlined in the article. In pursuit of the stated goal, CSI and IPA were used. The main measurement tool used was a survey questionnaire. The survey was conducted on a sample of 500 respondents, which allows us to trust the results at 95%, assuming an “estimation error” of ± 5%. A total of 14 transport demands were selected to evaluate the level of satisfaction of passengers using services provided by MPK Wrocław. Statistical analysis of the data was carried out using Statistica 13.3 software and using functions and commands available in Microsoft Excel. The results obtained allowed us to conduct a detailed analysis related to the level of the services quality of the Wrocław’s public transport. These results should be used by urban transport organisers and operators to shape their transport offerings, primarily in terms of increasing the quality of transport services. This is very important since it is, among other things, the quality of public mass transport that determines the quality of life of residents, as well as the conditions for economic development of the transport network.
    Celem artykułu jest ocena poziomu satysfakcji pasażerów korzystających z usług komunikacji miejskiej we Wrocławiu oraz wskazanie cech jakości, które usługodawca musi poprawić, jeśli chce zwiększyć ogólną jakość świadczonych przez siebie usług. Badanie satysfakcji pasażerów zostało przeprowadzone zgodnie z przedstawionymi w artykule etapami procedury. Dążąc do realizacji przyjętego celu, zastosowano - CSI i IPA. Głównym narzędziem pomiarowym, który zastosowano, był kwestionariusz ankietowy. Badania przeprowadzono na próbie 500 respondentów, co pozwala ufać wynikom na 95% przy założeniu błędu oszacowania na poziomie ± 5%. Ogółem do oceny poziomu satysfakcji pasażerów korzystających z usług świadczonych przez MPK Wrocław wybrano 14 postulatów przewozowych. Respondenci oceniali następujące cechy jakości usług komunikacji miejskiej: dostępność przestrzenna, częstotliwość połączeń, regularność odjazdów, bezpośredniość podróży, prędkość podróży, punktualność odjazdów, niezawodność podróży, czas podróży, bezpieczeństwo, dostępność informacji, koszt podróży, komfort podróży, integracja oraz koszt inwestycji. Statystyczną analizę danych przeprowadzono za pomocą oprogramowania Statistica 13.3 oraz przy użyciu funkcji i poleceń dostępnych w programie Microsoft Excel. Otrzymane wyniki pozwoliły na przeprowadzenie szczegółowej analizy związanej z poziomem jakości usługi. Wyniki te powinny być wykorzystane przez organizatorów i operatorów transportu miejskiego do kształtowania oferty przewozowej, przede wszystkim w aspekcie zwiększenia jakości usług przewozowych. Jest to bardzo istotne, gdyż to właśnie między innymi jakość systemu transportowego decyduje o jakości życia mieszkańców, a także o warunkach rozwoju gospodarczego obszaru objętego planem transportowym.
    Źródło:
    Ekonomia i Środowisko; 2023, 1; 149--171
    0867-8898
    Pojawia się w:
    Ekonomia i Środowisko
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    SWOT Analysis of Lviv Tourist Destination and Key Indicators of its Sustainability
    Autorzy:
    Kozolup, Mariya
    Bordun, Oresta
    Powiązania:
    https://bibliotekanauki.pl/articles/1391002.pdf
    Data publikacji:
    2018
    Wydawca:
    Wyższa Szkoła Bankowa w Poznaniu
    Tematy:
    SWOT analysis
    incoming tourist survey
    urban destination
    indicators of sustainable development
    index of tourist satisfaction
    index of destination attractiveness
    Opis:
    Attractiveness of Lviv as an urban tourist destination has grown over recent decades. The increase in numbers of visits and visitors to this city inevitably makes an important impact on local economy, cultural developments, community life, etc., and consequently gives rise to certain sustainability issues. In order to assure a long-term planning and effective management of the city’s tourism assets it is essential to run monitoring programs aimed at spotting problem areas and determining needs for changes in local tourism development. This paper aims at using indicators of sustainability of Lviv urban destination as a central instrument for improved planning and management of tourism business in the city. The research methods combine SWOT analysis and a survey carried out in 2016 in a joint effort of the authors, students of Lviv Ivan Franko National University majoring in Tourism and the City Institute commissioned by Department of Tourism of Lviv City Council. As the results of SWOT analysis suggest, main strengths of Lviv urban destination include: a) an abundance of cultural, architectural, historical and religious attractions; b) a big number of cultural and touristic events and festivals regularly held in the city; b) an increasing amount of educational offerings to people who want to get qualifications in tourism-related fields, as well as numerous opportunities for professional improvement of tourism industry workers. The opportunities mainly consist in: a) favorable conditions for the growth of businesses involved in tourism service; b) increasing income to the city budget generated by tourism industry; c) sociocultural benefits available to the local community such as a growing number of art objects, cultural venues and other assets that can be used and enjoyed by the local residents, as well as improved accessibility of various city facilities for the disabled. Among the major weaknesses and threats are a) lack of a strategy for the development of tourism industry in the framework of the overall Strategy of the city competitiveness; b) uncontrolled construction works in the historical part of town, excess of cars and traffic congestions, limited space for tourists; c) runaway of local inhabitants from the historical part of the city; d) the increased use of resources, infrastructure overload, and the problem of wastes disposal. After processing all the data collected in the study, we were able to determine the key indicators of the destination sustainability, namely tourist attractiveness of the city and tourist satisfaction with the destination. The former indicator is built upon the following sub-indicators: the presence of cultural, historical and religious sites, cultural events and entertainment, hospitality of the local population, general atmosphere and beauty of the city. The latter indicator includes information about tourist evaluation of the quality of such tourism services as accommodation, food and catering, tourist information, transportation as well as factors like availability and prices for public commodities and services, transport connections with other cities, condition of roads, security issues, etc. As a result of indicator analysis, indexes of Lviv attractiveness as an urban tourist destination and tourist satisfaction with local tourism services were calculated.
    Źródło:
    Studia Periegetica; 2018, 24(4); 37-58
    1897-9262
    2658-1736
    Pojawia się w:
    Studia Periegetica
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Measuring and developing customer satisfaction – by balanced critical factor index
    Autorzy:
    Kuronen, M.
    Takala, J.
    Powiązania:
    https://bibliotekanauki.pl/articles/406746.pdf
    Data publikacji:
    2013
    Wydawca:
    Polska Akademia Nauk. Czytelnia Czasopism PAN
    Tematy:
    customer satisfaction
    critical business process
    balanced critical factor index
    BCFI
    method
    Opis:
    This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and expectations of the company’s employees, customers or business partners. This paper focuses on to detect and define critical business processes and factors, which have influence to effective co-operation and customer satisfaction. The use of a questionnaire is one of the most efficient approaches to gather the required information. Due to the fact that each process has its own attributes and the questionnaires cannot be standardized, but the information from the phase is essential and could be measured. In this study case company’s all gathered information will be analyzed and furthermore the BCFI measurement tools will be applied. The original research has been testified that, with the above-mentioned method (BCFI) customer’s experience of the “gap” between expected and received service can be easily resolved. Using this BCFI method it is also possible to find easier so called “weak” customer satisfaction indicators, which are not directly obvious. Companies have crucial to take the right decisions upon the areas of business interest. To have it done, the company should have able to made decisions with the right amount of customer’s needs. The correct allocation and fast adaption of customer’s needs with the right amount of standards is a key to competitive advantage. This paper shows use of this BCFI method and how it could help companies to define there’s customer’s needs and required development target area more specifically.
    Źródło:
    Management and Production Engineering Review; 2013, 4, 3; 34-39
    2080-8208
    2082-1344
    Pojawia się w:
    Management and Production Engineering Review
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Quality of life, work ability and other important indicators of women’s occupational health
    Autorzy:
    Tavakoli-Fard, Negah
    Mortazavi, Seyed-Alireza
    Kuhpayehzadeh, Jalil
    Nojomi, Marzieh
    Powiązania:
    https://bibliotekanauki.pl/articles/2177077.pdf
    Data publikacji:
    2015-08-25
    Wydawca:
    Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
    Tematy:
    women workers
    work ability index
    quality of life
    job satisfaction
    women’s health
    Mental Health
    Opis:
    Objectives Work ability may be considered as an important aspect of well-being and health status. One of the most important factors in association with work ability is health-related quality of life (HRQoL). The aim of this study has been to determine the association between work ability, individual characteristics and HRQoL of female workers. Material and Methods The design of this study has been cross-sectional. The work ability index (WAI) and Short-Form General Health Survey (SF-12) questionnaires were used to collect data. Three hundred and twenty female workers were selected from food supplier factories in Karaj. One-way analysis of variance, Pearson’s correlation analysis, independent sample t-test and multiple linear regression methods were used to analyze data. Results Mean (M) and standard deviation (SD) of the WAI stood at 35.02 and 5.57, respectively. The categories of the WAI for women being as follows: 8.8% poor, 62% moderate, 25.4% good and 3.7% excellent. Mean±SD for the physical component summary (PCS) and mental component summary (MCS) of quality of life was 58.84±11.12 and 57.45±9.94, respectively. There was a positive significant association between the PCS and MCS with the WAI (p = 0.0001). Workers with higher education had a better work ability (p = 0.002) and shift-work workers had a worse work ability (p = 0.03). Conclusions Work ability of majority of women was moderate. Considering mean age of studied women (27.6 years old), this work ability is not satisfactory. Physical and mental components of the HRQoL were the important factors associated with work ability.
    Źródło:
    International Journal of Occupational Medicine and Environmental Health; 2016, 29, 1; 77-84
    1232-1087
    1896-494X
    Pojawia się w:
    International Journal of Occupational Medicine and Environmental Health
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Lifelong learning a satysfakcja z życia osób po 50. roku życia
    Lifelong Learning and Life Satisfaction of People Over 50
    Autorzy:
    Luty-Michalak, Marta
    Powiązania:
    https://bibliotekanauki.pl/articles/30147106.pdf
    Data publikacji:
    2023
    Wydawca:
    Katolicki Uniwersytet Lubelski Jana Pawła II. Towarzystwo Naukowe KUL
    Tematy:
    lifelong learning
    life satisfaction
    CASP-12 index
    całożyciowe uczenie się
    satysfakcja z życia
    indeks CASP-12
    Opis:
    W literaturze przedmiotu nie brakuje analiz ukazujących wpływ uczenia się na aktywność zawodową, zarobki, pozycję zawodową itp. Często opisywany jest również wpływ stanu zdrowia czy też aktywności społecznej na odczuwany przez jednostki poziom satysfakcji z życia. O wiele rzadziej spotykamy badania wskazujące na związek uczenia się ze zdrowiem, dobrym samopoczuciem czy satysfakcją z życia. Celem artykułu jest analiza wpływu uczenia się na odczuwaną satysfakcję z życia przez osoby w wieku 50 lat i więcej na podstawie wyników 8 rundy badania SHARE (The Survey of Health, Ageing and Retirement in Europe).
    Scientific literature covers numerous studies carried out at showing the impact of learning on professional activity, earnings, position, etc. The effect of health or social activity on the level of life satisfaction is also one of the most often chosen aim of the research. Much less frequently we encounter studies indicating the relationship between learning and health, well-being or life satisfaction. The aim of the article is to analyze the impact of learning on the life satisfaction of people aged 50 and over based on the results of the 8th round of the SHARE (The Survey of Health, Aging and Retirement in Europe).
    Źródło:
    Roczniki Nauk Społecznych; 2023, 51, 3; 71-82
    0137-4176
    Pojawia się w:
    Roczniki Nauk Społecznych
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Satysfakcja z pracy współczesnych Koreanek
    Job Satisfaction Among Contemporary Korean Women
    Удовлетворённость трудом среди современных кореянок
    Autorzy:
    Juszczyk-Frelkiewicz, Katarzyna
    Powiązania:
    https://bibliotekanauki.pl/articles/2121752.pdf
    Data publikacji:
    2022-03-31
    Wydawca:
    Wydawnictwo Adam Marszałek
    Tematy:
    job satisfaction
    professional activity
    contemporary Korean women
    Glass Ceiling Index
    Gender Wage Gap
    удовлетворённость трудом
    профессиональная активность
    современные кореянки
    Opis:
    The article analyses job satisfaction among contemporary Korean women in correlation with the respondents’ age group. The examined aspects relate to wage levels, working conditions, working hours, and responsibilities. The results indicate that the respondents’ age group has a significant impact on job satisfaction in the aspects under review. The independence test X2 (chisquare) has been applied and the Cramér’s coefficient V and the materiality level (p) have been interpreted. The analysed data are derived from the Korean Longitudinal Survey of Women and Family (KLoWF) of 2007 (Wave 1) and 2016 (Wave 6). Changes in satisfaction are evident in all analysed aspects, in the context of a comparative analysis of both waves. The analysis demonstrated that contemporary Korean women had little job satisfaction in the surveyed aspects in 2016. However, in 2007, the majority did not have any opinion on the subject. The greatest differences in satisfaction relate to working conditions, working hours, and responsibilities. The slightest difference (although still significant) was observed in the wage satisfaction analysis.
    В статье анализируется уровень удовлетворённости трудом среди современных кореянок во взаимоотношении с возрастной категорией респонденток. Рассматриваемые аспекты касаются размера заработной платы, условий и режима труда, а также выполняемых обязанностей. Результаты проведённого анализа показывают, что возрастная категория респонденток существенным образом влияет на статистическую выраженность удовлетворённости трудом в рамках исследуемых аспектов. В ходе анализа применялся критерий χ2 (хи-квадрат), интерпретации поддавались коэффициент V Крамера, а также р-уровень значимости. Анализируемые данные были почерпнуты из Korean Longitudinal Survey of Women and Family (KLoWF) за 2007 год (волна I) и 2016 год (волна VI). Изменения уровня удовлетворённости трудом заметны во всех исследуемых аспектах, в контексте сопоставительного анализа обеих волн. Анализ позволил выявить, что у современных кореянок отмечалась низкая удовлетворённость трудом в рассматриваемых аспектах в 2016 году. В свою очередь, в 2007 году у большинства опрошенных не было мнения по поводу исследуемого вопроса. Самые большие различия по уровню удовлетворённости прослеживаются в случае условий и режима труда, а также выполняемых обязанностей. Самые минимальные (хотя по-прежнему статистически значимые) различия были обнаружены при анализе уровня удовлетворённости размером заработной платы.
    Źródło:
    Studia Orientalne; 2022, 1(21); 57-72
    2299-1999
    Pojawia się w:
    Studia Orientalne
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
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