Temat: reneging - Katalog OPAC zbiorów

Skocz do pozycji: 1.

Tytuł:: Modelling customers’ impatience with discouraged arrival and retention of reneging
Autorzy:: Medhi, Pallabi
Powiązania:: https://bibliotekanauki.pl/articles/2100339.pdf
Data publikacji:: 2021
Wydawca:: Politechnika Wrocławska. Oficyna Wydawnicza Politechniki Wrocławskiej
Tematy:: baulking
impatience
queuing
reneging
discouraged arrival
retention of reneging
Opis:: The paper presents stochastic modelling of a single server, finite buffer Markovian queueing system with discouraged arrivals, baulking, reneging, and retention of reneged customers. The Markov process is used to derive the steady-state solution of the model. Closed-form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects.
Źródło:: Operations Research and Decisions; 2021, 31, 3; 67--88
2081-8858
2391-6060
Pojawia się w:: Operations Research and Decisions
Dostawca treści:: Biblioteka Nauki

Artykuł

Skocz do pozycji: 2.

Tytuł:: Optimization of an M/M/1/N feedback queue with retention of reneged customers
Autorzy:: Kumar, R.
Jain, N. K.
Som, B. K.
Powiązania:: https://bibliotekanauki.pl/articles/969064.pdf
Data publikacji:: 2014
Wydawca:: Politechnika Wrocławska. Oficyna Wydawnicza Politechniki Wrocławskiej
Tematy:: reneging
retention of reneged customers
revenue
queuing system
optimization
dochód
system kolejkowania
optymalizacja
Opis:: Customer impatience has become a threat to the business world. Firms employ various customer retention strategies to retain their impatient (or reneged) customers. Customer retention mechanisms may help to retain some or all impatient customers. Further, due to unsatisfactory service, customers may rejoin a queue immediately after departure. Such cases are referred to as feedback customers. Kumar and Sharma take this situation into account and study an M/M/1/N feedback queuing system with retention of reneged customers. They obtain only a steady-state solution for this model. In this paper, we extend the work of Kumar and Sharma by performing an economic analysis of the model. We develop a model for the costs incurred and perform the appropriate optimization. The optimum system capacity and optimum service rate are obtained.
Źródło:: Operations Research and Decisions; 2014, 24, 3; 45-58
2081-8858
2391-6060
Pojawia się w:: Operations Research and Decisions
Dostawca treści:: Biblioteka Nauki

Artykuł

Skocz do pozycji: 3.

Tytuł:: Impatient customers in Markovian queue with Bernoulli feedback and waiting server under variant working vacation policy
Autorzy:: Bouchentouf, Amina Angelika
Yahiaoui, Lahcene
Kadi, Mokhtar
Majid, Shakir
Powiązania:: https://bibliotekanauki.pl/articles/1181936.pdf
Data publikacji:: 2020
Wydawca:: Politechnika Wrocławska. Oficyna Wydawnicza Politechniki Wrocławskiej
Tematy:: queueing models
variant of a multiple working vacation
balking
reneging
retention of reneged customers
simulation
Opis:: This paper deals with customers’ impatience behaviour for single server Markovian queueing system under K-variant working vacation policy, waiting server, Bernoulli feedback, balking, reneging, and retention of reneged customers. Using the probability generating function (PGF) technique, we obtain the steady-state solution of the system. Besides, we prove the stochastic decomposition properties. Useful performance measures of the considered queueing system are derived. A cost model is developed. Then, the parameter optimisation is carried out numerically, using a quadratic fit search method (QFSM). Finally, numerical examples are provided to visualise the analytical results.
Źródło:: Operations Research and Decisions; 2020, 30, 4; 5-28
2081-8858
2391-6060
Pojawia się w:: Operations Research and Decisions
Dostawca treści:: Biblioteka Nauki

Artykuł

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