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Wyszukujesz frazę "positive customer" wg kryterium: Temat


Wyświetlanie 1-2 z 2
Tytuł:
Asymptotic analysis of a closed G-network of unreliable nodes
Autorzy:
Rusilko, Tatiana
Powiązania:
https://bibliotekanauki.pl/articles/2175521.pdf
Data publikacji:
2022
Wydawca:
Politechnika Częstochowska. Wydawnictwo Politechniki Częstochowskiej
Tematy:
G-network
unreliable queueing systems
positive customer
negative customer
birth-death process
asymptotic analysis
queueing network
sieć G
proces narodzin i śmierci
analiza asymptotyczna
sieci kolejkowe
Opis:
A closed exponential queueing G-network of unreliable multi-server nodes was studied under the asymptotic assumption of a large number of customers. The process of changing the number of functional servers in network nodes was considered as the birth-death process. The process of changing the number of customers at the nodes was considered as a continuous-state Markov process. It was proved that its probability density function satisfies the Fokker-Planck-Kolmogorov equation. The system of differential equations for the first-order and second-order moments of this process was derived. This allows us to predict the expectation, the variance and the pairwise correlation of the number of customers in the G-network nodes both in the transient and steady state.
Źródło:
Journal of Applied Mathematics and Computational Mechanics; 2022, 21, 2; 91--102
2299-9965
Pojawia się w:
Journal of Applied Mathematics and Computational Mechanics
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The moderating effect of positive word of mouth between service quality and customer loyalty in the hospitality sector: A PLS-SEM approach
Autorzy:
Gontur, Silas
Gadi, Paul Dung
Bagobiri, Esther
Powiązania:
https://bibliotekanauki.pl/articles/2080189.pdf
Data publikacji:
2022
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
service quality
customer loyalty
positive word-of-mouth
hospitality
PLS-SEM
Opis:
Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The research adopted a quantitative technique. Data were collected through a survey technique and Statistical Package for Social Science (SPSS) version 25.0 was used for descriptive analysis. Then SmartPLS 3.3.7 was employed to examine relations between service quality, customer loyalty, and positive word-of-moth. Findings - The current study confirmed that service quality had a significant positive relationship with customer loyalty and positive word-of-mouth moderates the relationship between service quality and customer loyalty. Research implications/limitations - The current study looked at the moderating effect of positive word-of-mouth on the relationship between service quality and customer loyalty in relation to the hospitality sector in North Central Nigeria. Originality/value/contribution - Examination of the moderating role of positive word-of-mouth in this study has aided to fit into the literature gap.
Źródło:
Journal of Economics and Management; 2022, 44; 266-285
1732-1948
Pojawia się w:
Journal of Economics and Management
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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