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Tytuł:
Comparison of the impact of removable partial dentures on the oral health-related quality of life of older adults
Autorzy:
Selmani Bukleta, M.
Bukleta, D.
Selmani, M.
Powiązania:
https://bibliotekanauki.pl/articles/24200650.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Komputerowej Nauki o Materiałach i Inżynierii Powierzchni w Gliwicach
Tematy:
removable dentures
partial dentures
oral health impact profile
health impact
oral health-related quality of life
patient satisfaction
quality of life
protezy zdejmowane
protezy częściowe
oddziaływanie zdrowotne
zdrowie jamy ustnej
jakość życia związana ze zdrowiem
zadowolenie pacjentów
jakość życia
Opis:
Purpose This study aimed to determine the effect of metal base removable partial dentures (MRPDs) and acrylic base removable partial dentures (ARPDs) on oral health-related quality of life. Design/methodology/approach The study was conducted on 40 patients. Twenty received ARPDs (nine in the maxilla and eleven in the mandible), and twenty received MRPDs (nine in the maxilla and eleven in the mandible). The patients were 45–65 years old. The impact of RPDs on the patient's quality of life was analysed with the Oral Health Impact Profile (OHIP-ALB14) questionnaire. The differences in OHIP-14 between the two dentures at three different time points were estimated. All statistical analyses were performed using SPSS software, version 22 (IBM), and a p-value<0.05 was considered statistically significant. Findings The OHIP-ALB14 score for both denture types was high at T1 and then remarkably decreased at T2 (p<0.05) and T3 (p<0.05), with no significant differences between MRPDs and ARPDs users. For ARPD users, the satisfaction level significantly increased (<0.001) after one year for the dimensions of Physical Pain, Functional limitation, and Psychological Discomfort. Whereas, for MRPD users, satisfaction level significantly increased (<0.001) in the dimensions of Functional limitation, Psychological Discomfort, and Psychological Disability after a year of denture use. Research limitations/implications The findings from this study can be taken as the first step towards future research with a longer post-operative follow-up that can analyse the differences between dentures if any. Practical implications The comparative analysis between ARPD and MRPD and their impact on the oral soft tissues will help prosthodontists reach accurate treatment decisions. Originality/value This study has not been conducted in the region of Kosovo before. Moreover, the engineers manufacturing dental prostheses will know about the effect of their product on oral health.
Źródło:
Journal of Achievements in Materials and Manufacturing Engineering; 2023, 116, 2; 61--71
1734-8412
Pojawia się w:
Journal of Achievements in Materials and Manufacturing Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satisfaction levels of patients attending the outpatient department of a tertiary care center of India
Autorzy:
Kumar, Vijay
Biswas, Ratnadeep
Ojha, Vishnu S.
Kaushal, Kishore
Powiązania:
https://bibliotekanauki.pl/articles/29520463.pdf
Data publikacji:
2023-12-31
Wydawca:
Uniwersytet Rzeszowski. Wydawnictwo Uniwersytetu Rzeszowskiego
Tematy:
health care quality
patient care
patient satisfaction
PSQ-18
quality improvement research
Opis:
Introduction and aim. Any hospital’s outpatient department (OPD) is regarded as the storefront of the facility, and patient satisfaction is an important measure of healthcare quality. Hence, this cross-sectional study was conducted in different OPDs at a tertiary care center. Material and methods. Two hundred patients were recruited, and structured personal interviews were conducted with questions based on the Patient Satisfaction Questionnaire Short Form (PSQ-18). T-tests and analysis of variance (ANOVA) were used to compare satisfaction scores between variables. Results. Upon analysis, 86% of the patients rated their overall experience as either ‘very good’ or ‘good’. Interpersonal manners (mean score±SD; 4.60±0.55), communication (4.39±0.66), general satisfaction (4.03±0.79), and technical qualities (3.86±0.57) were the domains in which the patients were most satisfied, while time spent with the doctor (3.77±0.89), accessibility and convenience (3.77±0.67), and financial aspects (3.37±0.83) were the areas that lagged. Conclusion. Satisfaction scores were found to vary significantly with gender, age, waiting times, and the number of visits per day. Regular patient satisfaction surveys should be conducted in all hospitals for devising interventions to provide patients with the best possible care.
Źródło:
European Journal of Clinical and Experimental Medicine; 2023, 4; 756-761
2544-2406
2544-1361
Pojawia się w:
European Journal of Clinical and Experimental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satisfaction with nursing care of hospitalized patients: A descriptive, cross-sectional, multicenter study
Autorzy:
Plevová, Ilona
Kachlová, Miroslava
Jarošová, Darja
Zeleníková, Renata
Mynaříková, Eva
Powiązania:
https://bibliotekanauki.pl/articles/28761927.pdf
Data publikacji:
2023-12-29
Wydawca:
Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
Tematy:
nursing care
patient
hospitalization
satisfaction
quality
multicenter study
Opis:
Background In the assessment of healthcare processes focusing on the quality of care provided, patient satisfaction is an important indicator that healthcare providers may use for future setting of healthcare and preventing adverse events. The study aimed to determine satisfaction with nursing care among hospital inpatients. Material and Methods The sample comprised 14 023 patients staying in medical and surgical wards of 14 acute care hospitals in the Czech Republic in 2019–2020. Data were collected using the Patient Satisfaction Scale, a standardized tool containing 11 items in 3 subscales. Data analysis included descriptive statistics and correlation analysis (Spearman’s rank correlation coefficient). Results Overall, patients reported high satisfaction with nursing care (M = 3.57). Patients were most satisfied with how their technical/rational needs were met (M = 3.57); the least satisfaction was identified in the domain of information needs (M = 3.53). Patients who perceived their health as good (47%) or very good (18%) showed high satisfaction scores (M = 3.77 and M = 3.73, respectively). High scores were also achieved for patients with secondary (M = 3.58) and tertiary (M = 3.59) education, those whose admission was planned (M = 3.59) and those staying in large hospitals (M = 3.60). There were no differences in satisfaction with regard to gender (p = 0.755) and the COVID-19 pandemic (p = 0.190). Conclusions Patients’ satisfaction with care provided is a highly significant parameter of healthcare quality. It is influenced by a number of aspects which, if adequately defined, may aid in improving the quality of care.
Źródło:
Medycyna Pracy. Workers’ Health and Safety; 2023, 74, 6; 461-468
0465-5893
2353-1339
Pojawia się w:
Medycyna Pracy. Workers’ Health and Safety
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Czynniki wpływające na komunikację w relacji lekarz - pacjent
Autorzy:
Gędęk, Adam
Materna, Michał
Gędęk, Marta
Powiązania:
https://bibliotekanauki.pl/articles/1491226.pdf
Data publikacji:
2021
Wydawca:
Akademia Bialska Nauk Stosowanych im. Jana Pawła II w Białej Podlaskiej
Tematy:
zadowolenie pacjenta
relacja lekarz-pacjent
komunikacja medyczna
czas wizyty lekarskiej
patient’s satisfaction
doctor – patient relationship
medical communication
length of medical visit
Opis:
Streszczenie Celem pracy była ocena wpływu sposobu komunikacji na satysfakcję z wizyty lekarskiej oraz identyfikacja i analiza wybranych czynników, wpływających na relację lekarz - pacjent, z perspektywy pacjenta. Materiał i metody Do badania użyto autorskiej ankiety przeprowadzonej za pomocą portali społecznościowych. W analizie statystycznej uwzględniono 284 kwestionariusze. Wyniki Czas poświęcony pacjentom podczas wizyty nie wpływał na ich zadowolenie. Jednocześnie, większość z nich uważa, że wizyta powinna trwać około 15 minut. Dla pacjentów, w postawie lekarza, istotne było szczególnie: okazywanie szacunku, przedstawianie się podczas wizyty, okazywanie zainteresowania jego uczuciami oraz wspólny wybór leczenia. Ponadto cenili oni sobie posługiwanie się zrozumiałym językiem, utrzymywanie kontaktu wzrokowego oraz formalny strój (biały fartuch). Płeć, wiek oraz tytuł naukowy lekarza, dla większości pacjentów, nie miały istotnego znaczenia. Wnioski Znajomość oczekiwań pacjentów może poprawić komunikację między lekarzem a pacjentem, co wpływa korzystnie na sam proces leczenia. Potrzebne są kolejne badania, które ukażą perspektywę pacjentów i będą mogły wzbogacić kursy z komunikacji medycznej.
Źródło:
Rozprawy Społeczne; 2021, 15, 2; 126-139
2081-6081
Pojawia się w:
Rozprawy Społeczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The importance of evaluating inpatients satisfaction with emphasis on the aspect of confidence
Autorzy:
Gavurova, Beata
Kubak, Matus
Powiązania:
https://bibliotekanauki.pl/articles/19233704.pdf
Data publikacji:
2021
Wydawca:
Instytut Badań Gospodarczych
Tematy:
inpatient satisfaction
quality of healthcare
confidence of inpatients
patient’s expectations
Opis:
Research background: The patients' confidence in physicians, as well as in healthcare personnel in general, is an important determinant of the patients' satisfaction and their loyalty. The patients' confidence as well as their overall satisfaction is influenced by many determinants, which are in a causal relation. Purpose of the article: The main aim of the study is to find out which socio-demographic factors influence the confidence of inpatients in physicians, nurses, other medical personnel, as well as in the treatment as such. The inpatients´ confidence is considered as an important dimension of the inpatients' satisfaction. Methods: The questionnaire consists of 112 structured and semi-structured sur-vey questions. It was inspired by the HCAHPS survey. The questionnaire was distributed both on-line and in paper form in the Czech Republic. The dataset consists of 1,479 observations (899 females and 580 males). The descriptive statistics and binary logistic regression were used to process all data. Findings & value added: The research revealed significant differences in the confidence of inpatients in physicians in relation to the physicians' communication styles regarding the inpatient's gender. Males are more tolerant to the communication styles of physicians than women. There exists a relatively strong linear relationship between confidence in physicians, nurses, other healthcare professionals, and confidence in a treatment. Also, it was determined that in cases when a physician talks about an inpatient as if she/he is not there, the patient's confidence in the medical personnel is reduced by 65%. Overall confidence in medical personnel is also gender biased i.e., in 87% of cases, women are more likely to have a higher confidence in medical personnel than men. The age of inpatients is not statistically significant and its impact on a confidence in medical personnel is neglectable. 
Źródło:
Oeconomia Copernicana; 2021, 12, 3; 821-848
2083-1277
Pojawia się w:
Oeconomia Copernicana
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analysis of parents’ satisfaction with caring for children hospitalized in a pediatric ward – part 1
Autorzy:
Kremska, A.
Kołodziej, B.
Wróbel, R.
Kraśnianin, E.
Zych, B.
Ignac, K.
Powiązania:
https://bibliotekanauki.pl/articles/2087605.pdf
Data publikacji:
2020
Wydawca:
Uniwersytet Opolski. Instytut Nauk o Zdrowiu
Tematy:
personal satisfaction
parents
delivery of health care
patient care management
Opis:
Background: The quality of medical services offered is a factor that strongly determines patient satisfaction. Aim of the study: The aim of the study was to evaluate parent’s satisfaction with the care and conditions experienced during their child’s stay in a Pediatric Ward. Material and methods: The study involved 293 parents from two pediatric wards of the Clinical Provincial Hospital No. 2 in Rzeszow. The PASAT PEDIATRIA package was used as a research tool. Results: The functioning of the admission room was good. Parents of children on the Pediatric Ward ranked medical and nursing friendliness the highest (mean = 4.34 and 4.37, respectively), followed by the availability of doctors (mean = 3.97) and the amount of time they devoted to the patient’s family (mean = 3.97). Respondents assessed the ward best in terms of the cleanliness of the room (mean = 4.12) and the possibility of spending free time in an interesting way (mean = 4.07). Conclusions: Parents of children hospitalized in the Pediatric Ward were slightly more satisfied with nursing than medical care. Doctors should make every effort to improve the availability and amount of time devoted to the child’s family. The overall assessment of the conditions in the ward was “fairly good”, indicating the need for monitoring and improvement.
Źródło:
Medical Science Pulse; 2020, 14, 4; 18-24
2544-1558
2544-1620
Pojawia się w:
Medical Science Pulse
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Does place of residence affect patient satisfaction with hospital health care?
Autorzy:
Maślach, D.
Karczewska, B.
Szpak, A.
Charkiewicz, A.
Krzyżak, M.
Powiązania:
https://bibliotekanauki.pl/articles/2085402.pdf
Data publikacji:
2020
Wydawca:
Instytut Medycyny Wsi
Tematy:
patient satisfaction
hospital health care
health care services
care quality
rural
urban
Opis:
Introduction and objective. Measuring the level of patient satisfaction is a useful tool in delivering quality care that is responsive to consumer preferences. Various socio-demographic factors might be considered as potential predictors of patient satisfaction. The aim of the study was to assess whether place of residence (rural/urban) affects patient satisfaction with hospital health care. Materials and method. Data were obtained using face-to-face questionnaire, administered in five large, urban hospitals in Podlaskie Province, north-eastern Poland, during 2014–2018. The study sample comprised of 1,624 participants (585 rural, 1039 urban) who assessed satisfaction with 28 hospital health care items. The means and standard deviations were presented to compare 28 satisfaction items between the rural and the urban samples. Regression analysis was used to determine whether location difference (rural vs urban) affected patient satisfaction with various domains of hospital health care. Results. The mean results of 28 satisfaction items on the 1–5 scale were similar among the rural and the urban samples, and generally skewed towards positive experiences. In the univariate analysis, significant associations between place of residence and patient satisfaction were identified with regard to three components of inpatient care: 1) hospital settings and staff care, 2) doctors’ professional skills, and 3) hospitalization outcomes. After adjusting for socio-demographic variables, the association remained significant only with respect to satisfaction with hospitalization outcomes (b = 0.121; SE = 0.055; p = 0.028). Conclusions. Some evidence for differences in patient satisfaction by place of residence was found. Study findings may be helpful in implementing care quality improvement programmes.
Źródło:
Annals of Agricultural and Environmental Medicine; 2020, 27, 1; 86-90
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The survey of parents’ and adults recipients’ satisfaction with cochlear implantation determined by the place of residence
Autorzy:
Gawłowska, Maria
Wierzbicka, Małgorzata
Kida, Michał
Obrębowska, Zofia
Powiązania:
https://bibliotekanauki.pl/articles/1397344.pdf
Data publikacji:
2020
Wydawca:
Index Copernicus International
Tematy:
cochlear implants
patients’ satisfaction
quality of visits
reimbursement
speech processor upgrade
survey of patient satisfaction
waiting time
Opis:
Introduction: The use of cochlear implants (CI) has been a remarkable success in reducing disabilities in patients with impaired hearing. The definition of success for those patients means improvement of hearing ability for adults, possibility to develop speech and language for children, quality of life improvement and satisfaction with the whole CI implantation procedure. The aim: To examine patient satisfaction, determined by their place of residence, with all activities in progress during CI implantation including care in subsequent years. Material and methods: The study was conducted prospectively. Online surveys were sent to 1,906 CI patients, with the response rate reaching 33%; thus 630 surveys were analyzed. Demographic data of the respondents were collected: gender, age of implantation, one- or two-sided implantation, place of residence and implanting clinic. A detailed statistical analysis of the obtained data was performed. Results: One of the problems observed was the aspect of waiting time for qualification, implantation and replacement of the speech processor. The second problem was the travel time to the CI center and that was strictly connected with the place of the residence of a patient. Patients’ satisfaction with the control visit was high for majority of them. Conclusions: This research highlighted the limitations of the current CI service delivery. Significant differences concerning the CI pathway were found for particular regions of Poland. One of the future goals for healthcare providers should be to level out the differences in access to CI services between different regions of Poland.
Źródło:
Polish Journal of Otolaryngology; 2020, 74, 6; 21-28
0030-6657
2300-8423
Pojawia się w:
Polish Journal of Otolaryngology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Factors affecting the decision to change the family physician
Autorzy:
Topak, Nevruz Yildirim
Demirci, Hakan
Powiązania:
https://bibliotekanauki.pl/articles/551751.pdf
Data publikacji:
2019
Wydawca:
Stowarzyszenie Przyjaciół Medycyny Rodzinnej i Lekarzy Rodzinnych
Tematy:
education
gender identity
physicians
family
patient satisfaction.
Opis:
Background. Some studies on the decision of patients to choose their primary healthcare physician demonstrate that the ability to choose their physician is associated with increased patient satisfaction, confidence in the doctor and quality healthcare. Objectives. The study was aimed at evaluating factors effecting the decision to change the family physician. Material and methods. In the study, a questionnaire was used to examine the socio-demographic characteristics of the individuals, and the EUROPEP scale was used to measure the satisfaction with primary health services. Moreover, the Individual Innovativeness Scale was used in order to evaluate the innovativeness of individuals. Results. In people who apply to change their family physician, satisfaction with the previous family physician was found to be 69%. Distance (52.7%), education (25.8%) and gender (16%) were declared as the most important reasons to change the family physician. An individual’s innovation seeking behavior did not affect on their decisions to change the physician. Conclusions. In the present study, patient satisfaction was lower than the results reported in previous studies. Distance, education and gender are at the forefront in family physician preference. Patients prioritize receiving service from trained family physicians. These issues should be taken into account while planning the future of family practice.
Źródło:
Family Medicine & Primary Care Review; 2019, 2; 174-179
1734-3402
Pojawia się w:
Family Medicine & Primary Care Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Healthcare facilities website and their impact on customer satisfaction from the perspective of customer relationship management (CRM)
Strony obiektów opieki zdrowotnej i ich wpływ na zadowolenie klienta z perspektywy zarządzania relacjami klienta (CRM)
Autorzy:
Budiman, Arief
Bačík, Radovan
Fedorko, Richard
Ivanková, Viera
Turáková, Alexandra
Kovaľová, Eva
Powiązania:
https://bibliotekanauki.pl/articles/405313.pdf
Data publikacji:
2019
Wydawca:
Politechnika Częstochowska
Tematy:
website
patient satisfaction
e-communication management
dental healthcare facilities
strona internetowa
zadowolenie pacjentów
zarządzanie e-komunikacją
placówki opieki zdrowotnej
Opis:
Recently, customer relationship management (CRM) applications have also shown importance in areas where demand exceeds supply. The core of CRM is based on marketing and communication with the customer is an important part of the marketing philosophy. The primary objective of this study is to highlight the importance of dental healthcare website elements from the customer's perspective in terms of customer satisfaction. The primary data included 448 respondents. The parameters of the website were assessed in the research, where it was found that there should be a term management element and a reminder system (e.g. SMS) on the dentist's website. In general, it can be said about linking the primary e-communication between the doctor and the patient, the doctor should primarily focus on inviting the patient to attend a medical examination or should provide information about preventive examinations. These issues have the greatest impact on overall satisfaction. These outputs were achieved using frequency and descriptive statistical characteristics and regulatory models (ridge, lasso, elastic net) and a multiple linear regression analysis model.
Ostatnio aplikacje zarządzania relacjami z klientami (CRM) również mają znaczenie w obszarach, w których popyt przewyższa podaż. Podstawą CRM jest marketing i komunikacja z klientem, która jest ważną częścią filozofii marketingowej. Głównym celem tego badania jest podkreślenie znaczenia elementów strony internetowej opieki stomatologicznej z punktu widzenia klienta pod względem satysfakcji klienta. Podstawowe dane obejmowały 448 respondentów. Parametry strony internetowej zostały ocenione w badaniu, w którym stwierdzono, że na stronie internetowej dentysty powinien istnieć element zarządzania terminami i system przypomnień (np. SMS). Ogólnie rzecz biorąc, można powiedzieć o łączeniu podstawowej komunikacji elektronicznej między lekarzem a pacjentem, lekarz powinien przede wszystkim skupić się na zaproszeniu pacjenta do wzięcia udziału w badaniu lekarskim lub powinien dostarczyć informacji na temat badań profilaktycznych. Kwestie te mają największy wpływ na ogólne zadowolenie. Wyniki te uzyskano za pomocą częstotliwości i opisowych charakterystyk statystycznych oraz modeli regulacyjnych (grzbiet, lasso, siatka elastyczna) i wielorakiego modelu analizy regresji liniowej.
Źródło:
Polish Journal of Management Studies; 2019, 19, 2; 75-88
2081-7452
Pojawia się w:
Polish Journal of Management Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Patient satisfaction with the perioperative care by anesthesiologists: pilot study at four surgical departments
Autorzy:
Springer, Janusz
Dudzińska, Karolina
Nurkowska, Monika
Hasak, Liudmila
Dylczyk-Sommer, Anna
Powiązania:
https://bibliotekanauki.pl/articles/895771.pdf
Data publikacji:
2019-02-05
Wydawca:
Gdański Uniwersytet Medyczny
Tematy:
patient
satisfaction
surgical
perioperative care
anesthesiologist
Opis:
Background: The aim of this pilot study was to measure the outcomes of perioperative care by anesthesiologists and patient satisfaction at four surgical departments. Methods: We designed an original 25–item questionnaire and used it to complete structured interviews of 80 consenting, alert, adult surgical patients during their 1st to 3rd post–operative day. Results: Although >70% were satisfied with the information sharing, 43% patients were unsure or not informed about the possible complications of anesthesia. Similarly, >75% positively rated the anesthesiologists' bedside manner; however 69% were either unsure or sure that an anesthesiologist did not visit them after surgery. Interestingly, this lack of continued care had no overall effect on patient satisfaction. Majority reported receiving immediate post–operative analgesia (65%). The Oncological Surgery patients reported highest (and the Orthopedic patients the lowest) satisfaction with their postoperative nausea and pain management. Majority of responders were overall satisfied with their care. Conclusions: Our data indicate a high level of patient satisfaction with nearly all aspects of perioperative anesthesiology care. However, anesthesiologists need to more thoroughly inform patients about possible complications of anesthesia. A larger survey is needed to fully assess the patient care and satisfaction trends discussed above.
Źródło:
European Journal of Translational and Clinical Medicine; 2018, 1, 2; 58-63
2657-3148
2657-3156
Pojawia się w:
European Journal of Translational and Clinical Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satysfakcja pacjenta w wybranych aspektach oceny jakości usług medycznych
Patient satisfaction in selected aspects of the assessment of quality of medical services
Autorzy:
Trzcińska, Honorata
Powiązania:
https://bibliotekanauki.pl/articles/2036739.pdf
Data publikacji:
2019-06
Wydawca:
Państwowa Wyższa Szkoła Zawodowa w Nowym Sączu
Tematy:
jakość
jakość usług medycznych
pacjent
satysfakcja pacjenta
quality
quality of medical services
a patient
patient satisfaction
Opis:
Jakość usług medycznych staje się jednym z głównych elementów skuteczności funkcjonowania jednostek ochrony zdrowia na konkurencyjnym rynku. Pojęcie „jakość usług zdrowotnych” wiąże się ściśle z marketingową koncepcją obsługi rynku. Relacje zachodzące między poziomem świadczenia usług zdrowotnych, zadowoleniem pacjentów i stopniem zaspokojenia potrzeb zdrowotnych społeczeństwa wskazują na konieczność wyznaczania kryteriów jakości usług zdrowotnych, umożliwiających wartościowanie tych usług. Głównym celem artykułu jest wskazanie najważniejszych cech jakości usług medycznych branych pod uwagę w ich ocenie oraz prezentacja wyników oceny jakości obsługi pacjenta na przykładzie wybranego podmiotu leczniczego. Wyniki oceny jakości usług zdrowotnych są jedną z podstaw ich doskonalenia, a jednocześnie warunkują realizację zasady orientacji na klienta – pacjenta. Realizacja takich badań ma pomóc menadżerom zarządzającym zakładami opieki zdrowotnej zdobyć wiedzę o ewentualnych kierunkach poprawy jakości usług medycznych i zaplanować właściwą strategię.
The quality of medical services is becoming one of the essential elements of effectiveness of health care units in a competitive market. The concept of quality of health services is closely associated with a marketing concept of market service. Relations between the level of health service provision, patients’ satisfaction and the level of fulfilling health needs of the society indicate the need to set quality criteria for health services that enable the process of valuation of these services. The main objective of the article is an indication of the foremost features of the quality of medical services taken into account in their assessment as well as presentation of the results of the patient service quality assessment on the example of a selected treatment entity. The results of the assessment of the quality of health services are one of the foundations of their improvement, and at the same time they are responsible for implementation of the principle of a customer-patient orientation. An implementation of such research is to help managers in charge of health care institutions gain knowledge about possible directions of improving the quality of medical services and plan the right strategy.
Źródło:
Studia Ekonomiczne. Gospodarka, Społeczeństwo, Środowisko; 2019, 1/2019 (3); 119-136
2544-6916
2544-7858
Pojawia się w:
Studia Ekonomiczne. Gospodarka, Społeczeństwo, Środowisko
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Socio-demographic and medical factors associated with patients’ satisfaction with nursing care and their perception of pain
Autorzy:
Zarzycka, D.
Bartoń, E.
Mazur, A.
Turowski, K.
Powiązania:
https://bibliotekanauki.pl/articles/2083229.pdf
Data publikacji:
2019
Wydawca:
Instytut Medycyny Wsi
Tematy:
patient satisfaction with nursing
socio-demographic factors
medical factors
pain
Opis:
Introduction and objective. Patient satisfaction with nursing care is one of important indicators of health care quality. As for pain, it is an indicator of patient health. The goal of the study is to identify socio-demographic and medical factors that differentiate the assessment of satisfaction with nursing care of hospitalized patients. Materials and method. The study involved performing a diagnostic survey using standardized instruments, i.e. the Newcastle Satisfaction with Nursing Scale (NSNS) and the Visual Analog Scale by Barbara J. Headley for pain scoring. The study included 205 patients hospitalized for lumbar pain syndrome on two neurosurgery wards in Poland. The mean patient age was 51 years. Most respondents declared having high school or vocational education. The mean time of hospitalization before the study was 2 days. Results. The results demonstrated that patient satisfaction with nursing care is independent of patient age, education, duration of hospitalization, or number of hospitalizations. In contrast, the experience of nursing care is dependent on education, and less educated patients (primary or vocational education) had higher scores in this category. With regards to pain, it was perceived as more intense by women and by patients hospitalized for a shorter period of time. Conclusions. Satisfaction with nursing care among patients with lumbar pain syndrome does not depend on socio- demographic or medical variables. Experience of nursing care depends on patient’s education.
Źródło:
Annals of Agricultural and Environmental Medicine; 2019, 26, 2; 298-303
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Are the urban poor satisfied with health care services for child delivery? Evidence from an Urban Primary Health Care (UPHC) Project in Bangladesh
Autorzy:
Rahman, Mizanur
Mizan, Sharmin
Safii, Razitasham
Ahmad, Akhtar
Powiązania:
https://bibliotekanauki.pl/articles/552095.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Przyjaciół Medycyny Rodzinnej i Lekarzy Rodzinnych
Tematy:
patient satisfaction
Primary Health Care
Delivery of Health Care
Bangladesh.
Źródło:
Family Medicine & Primary Care Review; 2018, 2; 159-166
1734-3402
Pojawia się w:
Family Medicine & Primary Care Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Health behaviours and life satisfaction of health spa patients
Autorzy:
Grygiel, E.
Cygnar, E.
Zwolinska-Mirek, K.
Mirek, J.
Bigosinska, M.
Halska, U.
Powiązania:
https://bibliotekanauki.pl/articles/1733.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Opolski. Instytut Nauk o Zdrowiu
Tematy:
spa
patient
healthy behaviour
life satisfaction
health condition
health psychology
health education
human health
human disease
correlation analysis
Opis:
Background: Determining the relationship between health behaviors and life satisfaction in patients who use health spas as an accurate measure of well-being (subjective well-being reflecting health condition) can be the basis for implementing preventive activities, setting trends for behavior modification, and monitoring changes in health-promoting practices. Aim of the study: To determine an empirical verification of the relationship between health behaviors and life satisfaction. Material and methods: The study included 123 women and men aged 32–80 years – all of whom were health spa patients. The Health Behavior Inventory (HBI) by Juczyński, and the Polish adaptation of the Satisfaction With Life Scale (SWLS) by Diener, Emmons, Larsen, and Griffin were used to measure health behavior and life satisfaction, respectively. Results: There was a significant positive correlation between health behavior indicators and the level of life satisfaction in patients, as well as an increase in the practice of health behaviors with age. Gender appears to differentiate the frequency of the performance of health behaviors in the subjects. A higher overall rate of health behaviors was observed in females compared with males. For instance, females attached greater importance to healthy eating habits compared with males. However, a higher level of life satisfaction is associated with more intensified preventive behaviors in males. Conclusions: A health education program should take into account both the age and gender of health spa patients. It should also aim to not only develop health awareness, but also to include psychological factors, such as a sense of life satisfaction, which can strengthen patients’ beliefs in the importance of health-promoting activities.
Źródło:
Medical Science Pulse; 2018, 12, 2
2544-1558
2544-1620
Pojawia się w:
Medical Science Pulse
Dostawca treści:
Biblioteka Nauki
Artykuł
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