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Tytuł:
Implementation of the Personnel Function in Independent Public Health Care Facilities in the Voivodeship of Lesser Poland
Realizacja funkcji personalnej w samodzielnych publicznych zakładach opieki zdrowotnej województwa małopolskiego
Autorzy:
Sanak, U.
Buchelt, B.
Powiązania:
https://bibliotekanauki.pl/articles/598752.pdf
Data publikacji:
2008-04-15
Wydawca:
Instytut Pracy i Spraw Socjalnych
Tematy:
HRM IN HEALTH CARE FACILITIES
Opis:
A project commissioned in 2006 by the Department of Social Policy of the Lesser Poland Office of the Speaker of the Dietine, was primarily aimed at analyzing human resource management practices in terms of their effectiveness in holding and attracting valuable human capital. Ten entities took part in the study. At this point it is important to note that in meeting its obligations as founding body, the Lesser Poland Voivodeship Local Government oversees twenty-three health care facilities and sanitary transportation units.
Źródło:
Zarządzanie Zasobami Ludzkimi; 2008, 2(61); 88-93
1641-0874
Pojawia się w:
Zarządzanie Zasobami Ludzkimi
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analiza wybranych kryteriów wartościujących dla oceny procesów decentralizacji i centralizacji w ochronie zdrowia
The analysis of the driving forces initiating the decentralization/centralization processes
Autorzy:
Kowalska, Iwona
Mokrzycka, Anna
Powiązania:
https://bibliotekanauki.pl/articles/635117.pdf
Data publikacji:
2012
Wydawca:
Uniwersytet Jagielloński. Wydawnictwo Uniwersytetu Jagiellońskiego
Tematy:
centralization in health care
decentralization in health care
health care system
centralizacja w ochronie zdrowia
decentralizacja w ochronie zdrowia
system zdrowotny
Opis:
Decentralization is often presented as a ‘magic bullet’ that can address a wide variety of different problems in health systems. The article explores the main driving forces behind the decentralization and centralization processes and the pro and cons often presented in this respect. The paper goal focuses on the analysis of the potential incentives (driving forces) initiating the processes of decentralization/centralization with the use of the arguments concerning the sphere of sciences in regard to the public administration, political sciences and management theories. The theoretical perspective offers the three concepts of the driving forces useful for the explanation of relationships between health systems and the realized decentralization strategy: (1) concerning the system’s performance issues; (2) the legitimacy questions, and (3) the self–interests of the given subject. The first category reflects the influence of vision of health systems functioning as organisms that can be adjusted to the new circumstances by the strategists and decision makers. The second perspective concentrates on the legitimacy. It concerns the vision of the organisations representing a particular social culture. Legitimacy and cultural adequacy are the important factors from the decision- makers perspective at all the organisational levels, enabling support and change. Self-interest (the third perspective) focuses on the personal and institutional engagement and real (material) interests as a driving forces for decentralization. It creates the image of health care organisations as politically related systems characte4rized by the conflict situation rather than unification of goals, plans and strategies
Źródło:
Zdrowie Publiczne i Zarządzanie; 2012, 10, 3; 169-176
2084-2627
Pojawia się w:
Zdrowie Publiczne i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Kryteria oceny ofert w przetargach na prowadzenie działalności leczniczej w nieruchomościach komunalnych
Medical services in municipal properties. Criteria for evaluation of tender offers
Autorzy:
Glanowski, Grzegorz
Powiązania:
https://bibliotekanauki.pl/articles/684737.pdf
Data publikacji:
2015
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
tender offers in health care services
medical law
Opis:
Local government units try to ensure better access to health care services and assignment of municipal properties for tenancy is one of the most common ways of achieving this goal. Thanks to this activity, entrepreneurs have the possibility to start providing health care services to the local population. The author introduces the provisions of law which should be applied in order to organize and carry out such a tender. Special attention was paid to the process of constructing criteria for the evaluation of offers. The choice of business partner to render medical services in municipal properties could not be a random one. The article contains much advice on how to construct criteria for the evaluation of offers in the correct way (especially from the point of view of the tender’s goals), and reviews the most commonly committed errors by the organizers of tenderprocesses.
Źródło:
Adam Mickiewicz University Law Review; 2015, 5; 95-110
2450-0976
Pojawia się w:
Adam Mickiewicz University Law Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Opłaty nieformalne w ochronie zdrowia. Perspektywa i doświadczenia polskie
Autorzy:
Golinowska, Stanisława
Powiązania:
https://bibliotekanauki.pl/articles/634990.pdf
Data publikacji:
2010
Wydawca:
Uniwersytet Jagielloński. Wydawnictwo Uniwersytetu Jagiellońskiego
Tematy:
corruption in health care, informal patient payments, Poland
Opis:
Informal payments in health care. Polish perspective and experiences Informal patient payments are a common phenomenon for the formersocialist countries, though they are reported in other European countries as well. There are various definitions of informal patient payments as well as theories which explain this phenomenon (including fee for service theory, donation hypothesis, governance hypothesis and ethics hypothesis). The definitions of informal patient payments and the theories applied for their explanation determine the measures which are taken in order to eradicate informal patient payments.The topic of informal patient payments in Poland was discussed within a corruption debate which was neglected for a long time. Since the end of 90s, due to the pressure of the international organizations, presence of corruption generally and informal patient payments particularly have been acknowledged. It resulted in various studies on informal patient payments as well as actions undertaken by governmental and nongovernmental organisations in order to eliminate these forms of payments.This paper presents the review of empirical studies on informal patient payments and actions which have been carried out in Poland during last two decades. The types, scope and levels of informal patient payments as well as opinions on informal patient payments are analyzed. Time series data allow to study also a dynamics of informal patient payments and to draw some conclusions on the effects of measures which have been implemented by the Polish government to deal with informal patient payments.This study is carried out under Project ASSPRO CEE 2007 funded by the European Commission under the 7th Framework Programme, Theme 8 Socio-economic Sciences and Humanities, Project ASSPRO CEE 2007 (Grant Agreement no. 217431). The views expressed in this publication are the sole responsibility of the authors and do not necessarily reflect the views of the European Commission or its services
Źródło:
Zdrowie Publiczne i Zarządzanie; 2010, 8, 1
2084-2627
Pojawia się w:
Zdrowie Publiczne i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Diagnosis and Evaluation of Selected Aspects of Human Resource Management in Public Health Care Facilities
iagnoza i ocena wybranych elementów zarządzania zasobami ludzkimi w publicznych zakładach opieki zdrowotnej
Autorzy:
Jonczyk, J.
Powiązania:
https://bibliotekanauki.pl/articles/598305.pdf
Data publikacji:
2008-04-15
Wydawca:
Instytut Pracy i Spraw Socjalnych
Tematy:
HRM IN PUBLIC HEALTH CARE
Opis:
This article presents a diagnosis and assessment of selected aspects of HRM in independent public health care facilities. Attention is directed at systemic factors influencing the shape of management in public health care facilities in attempting to assess these elements. Empirical evaluation is based on research conducted over the years 2003-2008 in the Podlaskie Voivodeship.
Źródło:
Zarządzanie Zasobami Ludzkimi; 2008, 2(61); 29-42
1641-0874
Pojawia się w:
Zarządzanie Zasobami Ludzkimi
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Nowe Zarządzanie Publiczne w sektorze ochrony zdrowia w Polsce?
Autorzy:
Klich, Jacek
Powiązania:
https://bibliotekanauki.pl/articles/635048.pdf
Data publikacji:
2008
Wydawca:
Uniwersytet Jagielloński. Wydawnictwo Uniwersytetu Jagiellońskiego
Tematy:
New Public Management, privatization in health care sector, securitization, downsizing
Opis:
New public management in the health care in Poland?The purpose of this paper is to present few factors influencing an effective implementation of the New Public Management (NPM) procedures and tools in the health care sector in Poland. A concise analysis of privatization in the Polish health care system, followed by two case studies dealing with downsizing and debt securitization in regional hospitals in the south of Poland are presented. It is argued in the paper that due to the fact that in the health care sector in Poland basic ownership rights are neither adequately clarified nor effectively executed, basic New Public Management tools cannot be fully implemented. Consequently, further clarification of ownership rights in the health care sector accompanied by their effective execution can be seen as a prerequisite for successful reform. Then NPM may follow.
Źródło:
Zdrowie Publiczne i Zarządzanie; 2008, 6, 1-2
2084-2627
Pojawia się w:
Zdrowie Publiczne i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Perspectives of management in public health care in Poland
Autorzy:
Lenik, Piotr
Powiązania:
https://bibliotekanauki.pl/articles/1181458.pdf
Data publikacji:
2017
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
Management
health care system in Poland
reforms in the public health care
Opis:
In the article presents a synthetic analysis of the current health care system, as well as reforms in this organizational and economic area, which are planned in the near future. The study is focused on public hospitals in Poland, which are faced with various problems arising from the turbulent and comprehensive environment and underfunding.
Źródło:
World Scientific News; 2017, 72; 692-698
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Kierunki zmian w sferze ochrony zdrowia
Directions of Changes in Health Care
Autorzy:
Mruk, Henryk
Powiązania:
https://bibliotekanauki.pl/articles/526385.pdf
Data publikacji:
2017
Wydawca:
Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
Tematy:
ochrona zdrowia
zmiany w sferze ochrony zdrowia
opieka farmaceutyczna
samoopieka
health care
changes in health care
pharmaceutical care
self-care
Opis:
Społeczeństwa Europy, w tym także Polski, starzeją się, a to zwiększa popyt na wydatki w sferze zdrowia. Wzrastać też będą ceny nowych leków i technologii medycznych. Fundusze na ubezpieczenia zdrowotne nie będą mogły w pełni pokryć rosnącego popytu na świadczenia medyczne. Państwa będą się wycofywały z ponoszenia odpowiedzialności za zdrowie obywateli. Będzie wzrastał udział pacjentów za płacenie za usługi medyczne. Zwiększy się zainteresowanie dbałością o własne zdrowie, także samoopieką. Zmieni się rola aptek na rynku. Jako placówki z sąsiedztwa będą służyły pomocą, opieką farmaceutyczną. Wsparciem dla pacjentów będzie wiedza dostępna w mediach społecznościowych, także w różnych aplikacjach na telefony. Pomocne będzie korzystanie z osiągnięć ekonomii behawioralnej dla wspierania zdrowia pacjentów.
European societies, including Poland, are aging, and this increases the demand for health spending. The prices of new medicines and medical technologies will also increase. Health insurance funds will not be able to fully cover the growing demand for medical care. States will disclaim responsibility for the health of citizens. The proportion of patients paying for medical services will increase. There will be an increased interest in managing your own health, including self-care. The role of pharmacies in the market will change. As neighborhood facilities, they will be of assistance, providing pharmaceutical care. Patient support will be available in social media, as well as in various mobile applications. It will be helpful to use the achievements of behavioral economics to support the health of patients.
Źródło:
Problemy Zarządzania; 2017, 3/2017 (69), t.1; 42-52
1644-9584
Pojawia się w:
Problemy Zarządzania
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
„Przedsiębiorstwo lecznicze”. Innowacyjne rozwiązanie legislacyjno-systemowe czy manowce reformy?
'Healing company'. The innovative legislative and systemic solution or the reform quibble?
Autorzy:
Mokrzycka, Anna
Powiązania:
https://bibliotekanauki.pl/articles/635304.pdf
Data publikacji:
2010
Wydawca:
Uniwersytet Jagielloński. Wydawnictwo Uniwersytetu Jagiellońskiego
Tematy:
COMMERCIAL LAW
COMMERCIAL LAW COMPANIES
HEALTH CARE UNITS
HOSPITALS PRIVATIZATION
LOCAL GOVERNMENT
OWNERSHIP PROBLEMS IN HEALTH CARE
TRANSFORMATION
Opis:
The necessity of the hospitals status change in Poland was the hot issue for quite a long time. The problems of hospitals debts, local governments role, state (public) ownership problems, management weaknesses, resources lack, humans resources problems and many others have been stressed in public debates, often by different sides and political parties. The present Ministry of Health from the very beginning proposed the formal status change concerning ownership of health care units, mainly hospitals, as a first step for the system transformation in this respect. The proposal of the new legislation called the Health package included such approach. One of the most important laws in the package was the 'Hospitals privatisation', subsequently vetoed by the President representing the political opposition. The next step toward the transformation was the governmental Plan B, proposed also by Ministry of Health, criticized for the improper legal instruments and infectivity of the proposed strategy. The new legislation, described in this paper, is a consequence of the process and the main issue of the analysis undertaken hereby.
Źródło:
Zdrowie Publiczne i Zarządzanie; 2010, 8, 2; 68-86
2084-2627
Pojawia się w:
Zdrowie Publiczne i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Rozwój logistyki w ochronie zdrowia w Polsce
Development of Logistics in Health Care in Poland
Autorzy:
Marzantowicz, Łukasz
Powiązania:
https://bibliotekanauki.pl/articles/588972.pdf
Data publikacji:
2015
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Ochrona zdrowia
Sieciowość w logistyce
Wsparcie logistyczne w ochronie zdrowia
Health care
Logistical support in health care
Logistics webbyness
Opis:
W artykule dokonano teoretycznych rozważań nad przebiegiem (zmianami) rozumienia i znaczenia logistycznego wsparcia systemu ochrony zdrowia w Polsce. Artykuł jest analitycznym przyczynkiem do wyłonienia definicji wsparcia logistycznego systemu ochrony zdrowia. Określone etapy rozwoju jego znaczenia, a także podjęto rozważania nad sukcesywnym poszerzaniem granic tego znaczenia. Wskazano kierunki rozwoju wsparcia logistycznego w ochronie zdrowia. W tym celu nakreślono możliwość wykorzystania koncepcji sieciowości w logistyce jako istotnych rekomendacji dla dalszego rozwoju wsparcia logistycznego na płaszczyźnie opieki zdrowotnej. Teoretyczne ujęcie podjętego problemu stanowi o przeglądowym i jednocześnie poznawczym charakterze artykułu.
The article presents a theoretical reflection on the course (change) of understanding and the importance of the logistical support of the healthcare system in Poland. The article is an analytical contribution of identify the definition of logistical support of the healthcare system. Defined stages in the development of its meaning, and also elaborates on the gradual broadening the limits of meaning. Indicated directions of the development of logistics support in health care. For this purpose outlined the possibility of using the koncept of logistics webbyness as important recommendations for the further development of logistic support at the level of health care. The theoretical approach of the research is the review and the cognitive nature of the article at the same time.
Źródło:
Studia Ekonomiczne; 2015, 249; 242-254
2083-8611
Pojawia się w:
Studia Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Evaluation of motivation system in Health Care Organization - perception of employees. A case study analysis from Polish hospital
Autorzy:
Beck-Krala, E.
Tarczoń, E.
Powiązania:
https://bibliotekanauki.pl/articles/108340.pdf
Data publikacji:
2014
Wydawca:
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie. Wydawnictwo AGH
Tematy:
motivation system
motivating employees in the health care sector
Opis:
The article concerns the evaluation of motivation system in the Health Care Sector in Poland. Using the modified Nadler and Lawler questionnaire, the effectiveness of motivation system and the employee satisfaction level is tested in one of the Małopolska Hospital in Kraków The results of the study indicate that there is lack of critical failures in the design of the motivational system. However, the employees´ expectations are met on a very Iow level, which means, that the motivation system is rather ineffective.
Źródło:
Managerial Economics; 2014, 15, 1; 7-18
1898-1143
Pojawia się w:
Managerial Economics
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Państwo w systemach ochrony zdrowia: kierunki i perspektywy
The role of the state in health care systems. Trends and perspectives.
Autorzy:
Klich, Jacek
Powiązania:
https://bibliotekanauki.pl/articles/635177.pdf
Data publikacji:
2012
Wydawca:
Uniwersytet Jagielloński. Wydawnictwo Uniwersytetu Jagiellońskiego
Tematy:
finansowanie systemów ochrony zdrowia
partycypacja pacjentów w finansowaniu systemów ochrony zdrowia
rola państwa w systemach ochrony zdrowia
systemy ochrony zdrowia w UE
co-payment in health care
EU health care systems
health care system financing
the role of the state in health care systems
Opis:
The aim of the paper is to identify main directions in reforming national health care systems from the point of view of the role of the state as a principal in health care systems (with a special emphasis on EU countries). It is argued in the paper that between 1995 and 2010 in majority of the EU member states a slow but persistent trend of withdrawal of the state from financing health care systems can be observed. Kutzin’s insurance function is being continuously reduced. Among other consequences it leads toward increasing the share of private and out of the pocket expenses in total expenses on health. This relates especially to new EU post communist member states.
Źródło:
Zdrowie Publiczne i Zarządzanie; 2012, 10, 3; 133-142
2084-2627
Pojawia się w:
Zdrowie Publiczne i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Coaching dla pacjenta – innowacyjna metoda zarządzania w ochronie zdrowia
Coaching for the patient – an innovative management method in health care
Autorzy:
Krawniak, Sabina
Powiązania:
https://bibliotekanauki.pl/articles/592633.pdf
Data publikacji:
2018
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Choroby przewlekłe
Coaching
Innowacja
Komunikacja
Ochrona zdrowia
Zarządzanie w ochronie zdrowia
Chronic diseases
Communication
Health care
Innovation
Management in health care
Opis:
Coraz częściej w anglojęzycznej literaturze przedmiotu można znaleźć publikacje dotyczące procesów coachingowych w ochronie zdrowia. Zaprezentowane badania pokazują różne sposoby wprowadzenia coachingu dla osób chorych. Coaching jest pomocny w osiąganiu celów zdrowotnych, identyfikacji barier, szukaniu rozwiązań problemów zdrowotnych, odkrywaniu przekonań oraz mocnych stron chorych. Coaching może być skierowany do osób chorujących na różne jednostki chorobowe, choć literatura przedmiotu koncentruje się na chorobach nowotworowych i cukrzycy. Badania stosowane na grupie osób chorych na cukrzycę to przede wszystkim sesje coachingowe poprzedzone badaniem ankietowym i wynikami badań lekarskich. W chorobach nowotworowych coaching skupia się na dobrostanie psychicznym, fizycznym i emocjonalnym. Celem opracowania jest przedstawienie badań, w których użytą metodą badawczą jest eksperyment coachingu osób ze zdiagnozowaną cukrzycą typu I.
More and more often in the English-language literature on the subject, you can find publications on coaching processes in health care. The presented research shows different ways of introducing coaching for the people with disease. Coaching is helpful in achieving health goals, identifying barriers, seeking solutions to health problems, discovering patients beliefs and strengths. Coaching can be directed to people suffering from various disease entities, while the literature focuses on cancer and diabetes. The research used on the group of people with diabetes is primarily a coaching session preceded by a questionnaire survey and the results of medical examinations are attached to them. In cancer, coaching focuses on mental, physical and emotional well-being. The aim of the study is to present research in which the research method used is the coaching experiment of people diagnosed with type I diabetes
Źródło:
Studia Ekonomiczne; 2018, 362; 244-262
2083-8611
Pojawia się w:
Studia Ekonomiczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Pozasądowe prawne modele kompensacji szkód medycznych – analiza prawno-porównawcza
Extrajudicial legal models of medical damage compensation – a legal and comparative analysis
Autorzy:
Świątek, Karolina
Powiązania:
https://bibliotekanauki.pl/articles/28409253.pdf
Data publikacji:
2023
Wydawca:
Uniwersytet im. Adama Mickiewicza w Poznaniu
Tematy:
medical incident
the draft law on quality in health care and patient safety
alternative model for compensation of medical damages
Opis:
The article addresses the topic of alternative legal models for pursuing out-of-court claims for medical damages, taking as its starting thesis the inefficiency of the Polish model stemming from its faulty legal construction. The purpose of the article is to conduct a legal analysis of the Polish alternative model of medical damage compensation, with particular attention to de lege ferenda postulates presented in the legal doctrine. In addition, in order to show the possible directions of legislative changes, the article presents the characteristics of selected foreign alternative models of medical damage compensation, including the model operating in New Zealand, which is an example of a model that can be classified as ‘no-fault’, the German model and the French model. The article culminates with an analysis of the draft of the Law on Quality in Health Care and Patient Safety to the extent that the draft provides for a new legal regulation of the alternative model for the out-of-court settlement of medical damage claims. The purpose of this analysis was to see whether the legislator has recognized the demands for change articulated in the legal doctrine, and whether the draft law on quality in health care and patient safety is inspired by solutions adopted in foreign legislation in terms of the legal construction of the alternative model of compensation for medical damages. The analysis here confirms the initial thesis of the work and leads to the conclusion that the draft law on quality in health care and patient safety takes into account many proposals constructed in the legal doctrine in connection with regulating an alternative model for the compensation of medical damages. It is also clear that the proposed model is inspired by some solutions that have been successful in other countries. Nevertheless, the article distinguishes proposed regulations that may still raise doubts and reservations.
Źródło:
Studia Prawa Publicznego; 2023, 1 (41); 111-137
2300-3936
Pojawia się w:
Studia Prawa Publicznego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Quality of customer service in public administration on the example of health care complex in Świętochłowice Sp. z o.o.
Autorzy:
Skowron, Krzysztof
Powiązania:
https://bibliotekanauki.pl/articles/2204756.pdf
Data publikacji:
2021
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
quality
management in the health care
customs service
jakość
zarządzanie w ochronie zdrowia
obsługa celna
Opis:
Introduction/background: This article is based on a bachelor's thesis carried out by Karolina Mainka under the scientific supervision of the author (Administration part-time 1st degree: “Quality of customer service in public administration based on the example of Zespół Opieki Zdrowotnej w Świętochłowicach Sp. z o.o. - Health Care Complex in Świętochłowice Sp. z o.o.”). In the past years, there has been a noticeable increase in the importance of the term "quality" in various fields, as well as in the awareness of people in terms of a quality, which results in higher expectations regarding products and services. The notion of quality has accompanied us since ancient times. In everyday life, each person is surrounded by a large amount of products, such as cellphones, computers, clothes and others. Everyone also uses various services, such as hairdressing services, services provided by government offices or medical services. Each type of those services is related to the customer service provided to a greater or lesser degree of quality. The quality of products is somehow measurable, whereas the quality of service is hard to clearly define or measure. Therefore, we can only rely on positive or negative opinions of the customers. Aim of the paper: The aim of the paper is to analyse the quality of patient service in chosen district hospital on the basis of four chapters - two of theoretical nature and two practical ones dedicated to methodology of own research and interpretation of obtained results. Materials and methods: Literature analysis, analysis of source materials (internal), survey method - technique: indirect survey, tool: survey questionnaire. Results and conclusions: Considerations presented in the paper show the importance of the customer service quality. The main task of the hospitals is to provide a high quality service in the field of a health care. The basis for the improvement of health services is the results of the evaluation of the quality of services provided by the hospital. One of the elements of assessing the quality of healthcare is patient satisfaction. An important factor which influences the success of a health care facility management is the level of patient satisfaction. Customer satisfaction studies give the facility the opportunity to evaluate patients’ opinions on offered services, and consecutively - bring the prospects of defining the weaknesses in the hospital covered by the study. Regular evaluation of customer satisfaction translates into an increase in the quality of provided medical services. An increase of the standards impacts the mental well-being of the patients. Understanding patients’ expectations and meeting their requirements reflects in the quality of provided services. Patient satisfaction with provided services has a strong influence on repeat use of the health facility, as well as on recommending it to another person. Interest and care provided by the personnel influences mental condition of the patients. Good mental condition during a hospital stay results in faster recuperation. In evaluation of the hospital, each element is important. The quality does not only consists of the attitude of the staff, but also of the entire environment of the hospital, including adaptation of the building, proper signage, and maintenance of cleanliness. All these components form one whole, which is perceived and evaluated by the patient.
Źródło:
Organizacja i Zarządzanie : kwartalnik naukowy; 2021, 4; 47--59
1899-6116
Pojawia się w:
Organizacja i Zarządzanie : kwartalnik naukowy
Dostawca treści:
Biblioteka Nauki
Artykuł
Wyświetlanie 1-15 z 54

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