- Tytuł:
- Role of customer service at rail stations in raising customer satisfaction with transportation services
- Autorzy:
-
Antonowicz, M.
Chrzanowski, M.
Molęda, K.
Moś, T. - Powiązania:
- https://bibliotekanauki.pl/articles/252144.pdf
- Data publikacji:
- 2017
- Wydawca:
- Instytut Naukowo-Wydawniczy TTS
- Tematy:
-
costumer service
transportation service
customer satisfaction
railway station
obsługa klienta
usługi transportowe
satysfakcja konsumenta
stacja kolejowa - Opis:
- The authors discuss the problem of customer service at the rail sta tion buildings and its influence on the customer satisfaction. The authors define the idea and role of customer service. They indicate the necessity to innovatively approach the construction of modern station buildings and the need to implement innovative solutions directed at functionality and economy in order to improve the customer service. To support their theses, the authors present customer satisfaction survey results. They also present the customer service policy and the role of quality standards of services provided at station buildings. The conclusions indicate trends in macro-environment and the role of relations in developing customer satisfaction.
- Źródło:
-
TTS Technika Transportu Szynowego; 2017, 9EN; 2-8
1232-3829
2543-5728 - Pojawia się w:
- TTS Technika Transportu Szynowego
- Dostawca treści:
- Biblioteka Nauki
Artykuł