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Wyszukujesz frazę "comprehensive quality indicator" wg kryterium: Temat


Wyświetlanie 1-2 z 2
Tytuł:
Establishing Environmental Standardization of Wastewater Composition Based on Environmental Risk Assessment
Autorzy:
Proskurnin, Oleg
Malovanyy, Myroslav
Belokon, Karina
Rybalova, Olha
Ivashchenko, Taras
Tsapko, Nataliia
Stepova, Olena
Powiązania:
https://bibliotekanauki.pl/articles/2202239.pdf
Data publikacji:
2022
Wydawca:
Polskie Towarzystwo Inżynierii Ekologicznej
Tematy:
wastewater
pollutant
water body
environmental risk
limited concentration
comprehensive quality indicator
optimisation
water quality standards
Opis:
The article considers the problem of rationing wastewater discharge in terms of environmental risk management, caused by the pollution of waterbodies. The cases of using a simple indicator of water quality in the form of concentration of a substance, as well as a complex indicator of water quality were considered. The relevance of using a complex indicator is caused by the similar effect of various substances on the ecosystem and man. For both cases, the algorithms for determining the permissible composition of wastewater, ensuring compliance with the established standards of natural water quality in the control points of the water body with a given probability, were developed. In the case of using complex indicators in order to unambiguously solve the problem of rationing wastewater composition, permissible concentrations of substances were finally determined by solving the optimization problem. The optimization criterion is the minimum cost of water treatment. The method of ecological standardization of wastewater composition suggested in the article is applicable for the case of normal probability distribution of a substance in wastewater according to data of field measurements.
Źródło:
Journal of Ecological Engineering; 2022, 23, 11; 139--146
2299-8993
Pojawia się w:
Journal of Ecological Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Customer satisfaction analysis for assembly services
Autorzy:
Czerwińska, Karolina
Pacana, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/1930211.pdf
Data publikacji:
2020
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
Servqual method
CSI indicator
quality management
comprehensive quality
metoda Servqual
wskaźnik CSI
zarządzanie jakością
jakość kompleksowa
Opis:
Purpose: The aim of the study was to analyze and determine the level of satisfaction of individual customers in the field of transport and installation of wooden doors. Design/methodology/approach: The assessment was carried out using the Servqual method within the five dimensions of providing a comprehensive service in terms of materiality, reliability, responsiveness to customer expectations, expertise and empathy. The survey was conducted on the basis of questionnaires, interviews with customers who used the service and observations. Findings: On the basis of the research, it was found that the quality level of provided transport and assembly services is at a good level. In the opinion of customers, the assessment of the quality of services provided was over 4.3. Research limitations/implications: In order to improve and enhance the level of customer satisfaction, remedial actions were proposed - additional training for transport and assembly groups. Practical implications: Future research carried out in the analyzed company will allow to checking the impact of implemented countermeasures on the level of customer satisfaction. The methodology presented should be applied in companies that care about the quality of services offered. The limitations that may occur are related to the possible reluctance of customers to express an opinion on the service provided. Originality/value: The research is a useful study indicating the possibility of implication of the Servqual method in service enterprises wanting to check the level of customer satisfaction.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 143; 35-46
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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