- Tytuł:
- Taking advantage of customer participation in the process of designing computer-based services
- Autorzy:
- Ostrowski, S.
- Powiązania:
- https://bibliotekanauki.pl/articles/95105.pdf
- Data publikacji:
- 2014
- Wydawca:
- Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
- Tematy:
-
service design
services
client participation
IT systems
projektowanie usług
usługi
udział klienta
systemy IT - Opis:
- The present model of providing services has evolved as a result of the use of the IT tools and systems. It is a noticeable trend that the customer participation in the design process is an added value in design of IT systems or the services themselves. It is precisely the customer participation in designing of IT systems that is of crucial importance for meeting the expectations of the end-user. This article presents the ways in which advantage can be taken of the added value created due to the customer participation and how to use this participation in the designing process.
- Źródło:
-
Information Systems in Management; 2014, 3, 3; 193-200
2084-5537
2544-1728 - Pojawia się w:
- Information Systems in Management
- Dostawca treści:
- Biblioteka Nauki
Artykuł