Temat: Expectations of patients - Katalog OPAC zbiorów

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Tytuł:: Ocena jakości usługi systemowej na przykładzie leczenia szpitalnego
Evaluation of the quality of hospital treatment as a service system
Autorzy:: Taranko, Teresa
Powiązania:: https://bibliotekanauki.pl/articles/589002.pdf
Data publikacji:: 2016
Wydawca:: Uniwersytet Ekonomiczny w Katowicach
Tematy:: Jakość usługi leczenia szpitalnego
Oczekiwania pacjentów
Ujęcie systemowe usługi
Expectations of patients
Quality of service of hospital treatment
Systemic approach to services
Opis:: Celem artykułu jest analiza podejścia do usługi leczenia szpitalnego jako usługi systemowej. Zaprezentowane zostały teoretyczne koncepcje ujmowania tej usługi oraz elementy wchodzące w jej skład. Wskazano także znaczenie systemowego ujęcia tej usługi w procesie zarządzania jej jakością. W artykule zaprezentowano także metodykę oraz wnioski z badania jakości świadczonych usług leczenia szpitalnego zrealizowanego w jednym ze szpitali w Warszawie.
The purpose of the article is analysis of the approach to hospital treatment as a service system. Theoretical concepts of recognition of this service and elements within its composition have been presented. The importance of the systemic approach to this service in the process of management of its quality have been pointed out. The article also presents the methodology and conclusions of the study of the service quality of hospital treatment in one of the hospitals in Warsaw.
Źródło:: Studia Ekonomiczne; 2016, 261; 62-74
2083-8611
Pojawia się w:: Studia Ekonomiczne
Dostawca treści:: Biblioteka Nauki

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Tytuł:: The importance of evaluating inpatients satisfaction with emphasis on the aspect of confidence
Autorzy:: Gavurova, Beata
Kubak, Matus
Powiązania:: https://bibliotekanauki.pl/articles/19233704.pdf
Data publikacji:: 2021
Wydawca:: Instytut Badań Gospodarczych
Tematy:: inpatient satisfaction
quality of healthcare
confidence of inpatients
patient’s expectations
Opis:: Research background: The patients' confidence in physicians, as well as in healthcare personnel in general, is an important determinant of the patients' satisfaction and their loyalty. The patients' confidence as well as their overall satisfaction is influenced by many determinants, which are in a causal relation. Purpose of the article: The main aim of the study is to find out which socio-demographic factors influence the confidence of inpatients in physicians, nurses, other medical personnel, as well as in the treatment as such. The inpatients´ confidence is considered as an important dimension of the inpatients' satisfaction. Methods: The questionnaire consists of 112 structured and semi-structured sur-vey questions. It was inspired by the HCAHPS survey. The questionnaire was distributed both on-line and in paper form in the Czech Republic. The dataset consists of 1,479 observations (899 females and 580 males). The descriptive statistics and binary logistic regression were used to process all data. Findings & value added: The research revealed significant differences in the confidence of inpatients in physicians in relation to the physicians' communication styles regarding the inpatient's gender. Males are more tolerant to the communication styles of physicians than women. There exists a relatively strong linear relationship between confidence in physicians, nurses, other healthcare professionals, and confidence in a treatment. Also, it was determined that in cases when a physician talks about an inpatient as if she/he is not there, the patient's confidence in the medical personnel is reduced by 65%. Overall confidence in medical personnel is also gender biased i.e., in 87% of cases, women are more likely to have a higher confidence in medical personnel than men. The age of inpatients is not statistically significant and its impact on a confidence in medical personnel is neglectable.
Źródło:: Oeconomia Copernicana; 2021, 12, 3; 821-848
2083-1277
Pojawia się w:: Oeconomia Copernicana
Dostawca treści:: Biblioteka Nauki

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