- Tytuł:
- Kano questionnaire as a tool for evaluating qualitative characteristics of educational services: the perspective of loyal and disloyal students
- Autorzy:
-
Szeliga-Duchnowska, A.
Szewczyk, M. - Powiązania:
- https://bibliotekanauki.pl/articles/324785.pdf
- Data publikacji:
- 2018
- Wydawca:
- Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
- Tematy:
-
Kano questionnaire
educational services
students
kwestionariusz Kano
usługi edukacyjne
studenci - Opis:
- The main aim of the research was to identify the attributes of educational service, which affect its quality from the point of view of students. Simultaneously, the authors’ intention was to check whether there appear differences in evaluation of the importance of characteristics of this service between the examined groups of customers, that is the loyal and the disloyal students. The most numerously represented is the category of Must-be attributes. The difference was noted in the case of classification of eleven out of thirty-three examined attributes. As regards the organization of studies, distribution of classes and facilitations, and also requirements set to the didactic personnel, the results of the research point to a lack of differences in the evaluations. The most frequently found differences occur in the assessment of the college’s infrastructure.
- Źródło:
-
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2018, 116; 131-146
1641-3466 - Pojawia się w:
- Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
- Dostawca treści:
- Biblioteka Nauki
Artykuł