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    Wyświetlanie 1-8 z 8
    Tytuł:
    Application of the CSI method to study and improve the quality of internet access service - case study
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/104049.pdf
    Data publikacji:
    2020
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    CSI
    quality
    quality management
    customer satisfaction index
    jakość
    zarządzanie jakością
    wskaźnik satysfakcji klienta
    Opis:
    The paper presents the results of research aimed at assessing the level of satisfaction of individual customers of a company offering Internet access services. The study was conducted using the CSI (Customer Satisfaction Index) method. The study process consisted of 2 stages. The first study conducted in 2017 identified customer requirements and revealed insufficient customer satisfaction with the services provided to date. The analysis of the CSI revealed that customer satisfaction in these areas was not the highest. This state of affairs forced the company to carry out a broad improvement program, which is characterized in this paper. The second study was conducted (in 2019) a year after the implementation of the changes. Owing to this, it was possible to compare customer satisfaction ratings and the customer requirements, as well as to assess the effectiveness of the improvement measures taken. The study allowed to broaden the knowledge about the analyzed service in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The service under analysis has been effectively improved.
    Źródło:
    Quality Production Improvement - QPI; 2020, 2, 1; 36-43
    2657-8603
    Pojawia się w:
    Quality Production Improvement - QPI
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Quality study and improvement of logistic processes on the example of a chosen enterprise
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/410092.pdf
    Data publikacji:
    2019
    Wydawca:
    STE GROUP
    Tematy:
    quality of logistics processes
    quality of deliveries
    improvement
    quality
    Opis:
    This article presents the issues of quality research and improvement of logistics processes in the area of distribution of one of selected industrial enterprises. The case described concerns the producer of raw chemical materials, who acts as a supplier for industrial customers. The studied company, due to dynamic changes in product demand, very often outsources the distribution of raw materials to external transport companies. This solution results in limited supervision over commissioned processes, which may lead to increased probability of customer dissatisfaction. The article presents the results of the study of the quality of logistic processes implemented or commissioned in the examined enterprise. The assessment was based on the results of the customer satisfaction survey and the results of the analysis of received complaints regarding deliveries. Analysis of the causes of complaints allowed to identify the actions necessary to improve the quality of logistics processes. This article contains, among others, the criteria for the assessment of transport service providers and a set of recommendations to reduce the risks associated with logistics processes of deliveries.
    Źródło:
    Management Systems in Production Engineering; 2019, 1 (27); 18-22
    2299-0461
    Pojawia się w:
    Management Systems in Production Engineering
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Assessment of Quality Policy in the Social and Cultural Area of Selected Industrial Enterprises
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/2064881.pdf
    Data publikacji:
    2020
    Wydawca:
    STE GROUP
    Tematy:
    quality
    quality policy
    quality management
    quality management system
    QMS
    TQM
    quality culture
    Opis:
    The objective of this article is to present the results of research concerning the assessment of the actually implemented Quality Policy in social and cultural area of selected industrial enterprises. In the first part of the article, the essence of the Quality Policy and its implicational meaning for the functioning of the enterprise in the scope of quality were described. What is more, the study also contains the problems associated with analyzing the quality policy. The main part of the article contains the results of research carried out in the years 2015-2019 among 166 industrial enterprises carrying out their activity in Poland. The objective of the research was the assessment of the actually implemented quality policy in the enterprises. The data was obtained on the basis of survey carried out among representatives of middle management in each enterprise. Statistical analysis of the results allowed to assess the quality policy in groups of enterprises depending on their size, management system and the so-called level of independence in management.
    Źródło:
    Multidisciplinary Aspects of Production Engineering; 2020, 3, 1; 527--536
    2545-2827
    Pojawia się w:
    Multidisciplinary Aspects of Production Engineering
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Assessment of chosen aspects of quality policy in selected industrial enterprises
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/323631.pdf
    Data publikacji:
    2019
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    quality
    quality policy
    quality management
    quality management system
    QMS
    improvement
    Total Quality Management
    TQM
    jakość
    polityka jakości
    zarządzanie jakością
    system zarządzania jakością
    SZJ
    doskonalenie
    kompleksowe zarządzanie jakością
    Opis:
    The article presents the issues that arise in the establishment and actual activation of Quality Policies. The first part of the article describes the essence of the Quality Policy and its implications for the structure, functioning and effectiveness of the enterprise management system in the area of quality. It also describes selected factors that mainly determine the Quality Policy, and includes the results of research carried out in 2015-2019 among 166 industrial enterprises operating in Poland. The aim of the research was to assess the actual Quality Policy put in place in each enterprise. The data was obtained on the basis of a survey conducted among persons representing middle management. The article contains the results of research on the assessment of selected aspects of the Quality Policy in the area of enterprise improvement. Statistical analysis of the research results allowed an assessment of the level of focus on improvement of enterprises and to compare the results in groups of enterprises with different employment levels and various degrees of independence in determining and implementing Quality Policy.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 136; 415-426
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Quality Policy with Regard to the Orientation Towards Improvement Among Industrial Enterprises with Various Types of Organizational Culture
    Autorzy:
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/2064740.pdf
    Data publikacji:
    2021
    Wydawca:
    STE GROUP
    Tematy:
    quality
    quality policy
    quality culture
    QMS
    TQM
    Opis:
    The article is one of a series of articles (Molenda, 2020) in which the results of studies on the assessment of the quality policy in industrial enterprises operating in Poland have been described. When carrying out the surveys in the years 2015-2019, in addition to the quality policy, the type of organizational culture of enterprises was identified, among other things. This allowed to divide enterprises into 4 groups, depending on the dominant type of organizational culture identified according to the Cameron-Quinn methodology (Cameron K., Quinn R. 2003). This study compares the quality policies of these enterprises in terms of their orientation towards improvement characteristic of the TQM philosophy. The first part of the article describes the issue of the quality policy in the context of organizational culture. The body of the article contains the results of studies conducted among 166 enterprises. A preliminary statistical analysis of the results allowed to answer the question of what is the level of orientation of the implemented quality policy towards improvement and whether this level varies depending on the organizational culture.
    Źródło:
    Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 479--488
    2545-2827
    Pojawia się w:
    Multidisciplinary Aspects of Production Engineering
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Application of the indicator analysis to assess and improve the quality of the assembly process of telecommunications installations - a case study
    Autorzy:
    Molenda, Michał
    Płonka, Dominika
    Powiązania:
    https://bibliotekanauki.pl/articles/1927442.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    KPI
    key performance indicators
    improvement
    process management
    Lean
    kluczowe wskaźniki efektywności
    doskonalenie
    zarządzanie procesami
    Opis:
    Purpose: The aim of the paper is to present a case of effective application of the indicator analysis to assess and improve the process of installing a fiber optic Internet network installation at the customer’s site. The processes carried out outside the company’s headquarters, in particular their limited possibility of supervision and direct contact with the customer, cause these processes to require a special approach to management. Design / methodology / approach: The assessment of the installation process was carried out by means of the indicator analysis. The key indicators and their target values were obtained on the basis of research conducted in one of the telecommunications companies. The assessment of the quality and efficiency of the process and the effectiveness of improvement actions was based on observations and analysis of data from the company’s reports from 2017 and 2019. The theoretical scope of the work concerns methods of improving the quality and efficiency of manufacturing processes. Findings: The research process identified a set of indicators that can be used to assess the process of installation of systems in the examined company or similar ones. The quality and efficiency of the analyzed process was evaluated. The key factors determining these process properties were identified, owing to which it was possible to determine the necessary improvement actions to be implemented in the examined organization. A comparative analysis was conducted to assess the effectiveness of the implemented solutions. Practical implications: The study allowed to broaden the knowledge about the analyzed process in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The process under analysis has been effectively improved. Originality / value: Application of the indicator analysis to a process with limited supervisory capabilities, key impact on customer satisfaction and business costs. The paper is addressed to the managerial staff of telecommunications companies involved in the installation of Internet network systems outside the company’s headquarters. The paper contains identified indicators of the assembly process and factors, mainly organizational ones, affecting its characteristics.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 148; 511-523
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    PN-ISO 37120 Standard – Known or Unknown by Local Administration – Preliminary Study
    Autorzy:
    Midor, Katarzyna
    Płaza, Grażyna
    Kuzior, Aleksandra
    Molenda, Michał
    Powiązania:
    https://bibliotekanauki.pl/articles/2064733.pdf
    Data publikacji:
    2021
    Wydawca:
    STE GROUP
    Tematy:
    ISO 37120 standard
    Smart City
    local administration
    management
    Opis:
    Silesian cities are facing economic changes related, among others, to low-carbon transformation. The PN-ISO 37120 standard, which requires the analysis of a number of indicators that determine the directions of city development in particular areas of its functioning, may become a tool supporting city authorities in those activities. Having the above in mind, the authors of the article attempted to find an answer to the question whether the local administration employees of selected Silesian cities have knowledge of the PN-ISO 37120:2015 standard today, as it is an interesting tool for the implementation of the requirements for modern cities. Therefore, the knowledge of the content of the standard by the local government personnel seems to be necessary in order to decide whether this standard is an appropriate tool for the development of a particular city/municipality or not. The study was a pilot project and it involved two cities located in the Silesian agglomeration.
    Źródło:
    Multidisciplinary Aspects of Production Engineering; 2021, 4, 1; 489--498
    2545-2827
    Pojawia się w:
    Multidisciplinary Aspects of Production Engineering
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Reception of the smart city concept in the opinion of local administration officials – a case study
    Autorzy:
    Midor, Katarzyna
    Kuzior, Aleksandra
    Płaza, Grażyna
    Molenda, Michał
    Krawczyk, Dariusz
    Powiązania:
    https://bibliotekanauki.pl/articles/2037383.pdf
    Data publikacji:
    2021
    Wydawca:
    STE GROUP
    Tematy:
    ISO 37120 standard
    Smart City
    local government administration
    management
    Opis:
    A city based on the sustainable development priorities, friendly to its residents, combines human activity, technology challenges, and environmental requirements. The implementation of the idea of smart city should be discussed with regard to specific areas of activity. In order to identify the way of perceiving the activity conducted under this concept, a survey was carried out among employees of the City Office in Zabrze. The cognitive, competence and informational scope was verified. It was found that the overwhelming majority of officials (79%) are convinced that smart city principles are being implemented. The survey participants also provided specific examples of smart-city initiatives undertaken in the city, and a significant part of the respondents (64%) assigned their professional tasks to them. Moreover, three out of four surveyed officials in Zabrze declared that they know the tools supporting the smart urban development. The results presented in the article constitute pilot studies aimed at understanding the extent to which the Smart City idea is known by local government administration employees. In addition, these results serve as a tool for the authorities of Zabrze to disseminate knowledge about smart city among employees of the city hall.
    Źródło:
    Management Systems in Production Engineering; 2021, 4 (29); 320-326
    2299-0461
    Pojawia się w:
    Management Systems in Production Engineering
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-8 z 8

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