- Tytuł:
- Improving the service quality in public passenger transport by using information systems
- Autorzy:
-
Kostolna, M.
Konecny, V. - Powiązania:
- https://bibliotekanauki.pl/articles/393545.pdf
- Data publikacji:
- 2014
- Wydawca:
- Polskie Stowarzyszenie Telematyki Transportu
- Tematy:
-
service quality
passengers
public transport
information systems
quality criteria
information
punctuality
customer satisfaction
jakość usług
pasażerowie
transport publiczny
systemy informacyjne
kryteria jakości
informacja
punktualność
zadowolenie klienta - Opis:
- Modal split between individual automobile transport and public passenger transport represents a ratio to 70:30 for individual transport. Long-term trend in Slovak republic is decrease in the number of passenger using public passenger transport. One of the possible determinants of passenger demand is service quality. Information is one of the important quality criteria. Information systems in passenger transport companies and information systems for passengers can improve service quality and stimulate passenger demand. In the one way operator should identify the requirements of passengers and in the other way these requirements should be filled with the maximum possible levels. Quality criteria information and punctuality are closely related. Punctuality is important for management of the transport operations and for passenger within the meaning of information about accuracy timetable. Implementation of information systems for passengers and respect for the latest trends can increase the quality of public passenger transport services in the Slovak republic. Raise of customer satisfaction should be the goal of each company, to ensure the sustainability of demand for public transport services.
- Źródło:
-
Archives of Transport System Telematics; 2014, 7, 2; 57-62
1899-8208 - Pojawia się w:
- Archives of Transport System Telematics
- Dostawca treści:
- Biblioteka Nauki
Artykuł