- Tytuł:
- Requirements as operational metrics? - case: finnish defense forces
- Autorzy:
- Häyhtiö, M.
- Powiązania:
- https://bibliotekanauki.pl/articles/407135.pdf
- Data publikacji:
- 2016
- Wydawca:
- Polska Akademia Nauk. Czytelnia Czasopism PAN
- Tematy:
-
requirements management
performance based logistics
catering operations
public-private partnership - Opis:
- The purpose of this paper is to study how requirements management could be utilized in connection to a service performance measurement system. Public private partnership (PPP) in Finnish Defence Forces’ (FDF) catering operations is studied as a case example. There are two research questions, which are studied: Firstly, do catering operations create KPI’s, which enable inter- functional co-operation and service development? Secondly, do these KPIs support both efficiency and effectiveness of PPP catering operations? Evidence from the previous studies on the subject indicates that there should be a single “power-by-the-hour” metrics unit, which enables a transparent follow-up of the performancebased operations. This research highlights requirements value in creation of economic efficiency and effectiveness from the end-user point-of view and reciprocal value creation between inter-functional service systems. This research’s results show that focus on portion control can produce information, which enhances inter-functional co-operation between PPP stakeholders.
- Źródło:
-
Management and Production Engineering Review; 2016, 7, 3; 49-61
2080-8208
2082-1344 - Pojawia się w:
- Management and Production Engineering Review
- Dostawca treści:
- Biblioteka Nauki
Artykuł