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Wyświetlanie 1-2 z 2
Tytuł:
Analysis of taxi service organizing and regulation for Baku city
Autorzy:
Vailiyev, Vilayat
Dashdamirov, Fuad
Gurbanov, Azer
Ismayilova, Aynura
Powiązania:
https://bibliotekanauki.pl/articles/27311352.pdf
Data publikacji:
2023
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
taxi service
mobile applications
passenger satisfaction
taxi drivers
digital platform
usługi taksówkarskie
aplikacje mobilne
satysfakcja pasażerów
taksówkarze
platforma cyfrowa
Opis:
With the expansion of the use of digital technologies, the nature of almost all service industries has changed. Taxi services are no exception. The use of mobile applications, and the creation of call centres, have simplified the access of passengers to taxis and created a new situation. Despite this, with the emergence of a new situation, new problems appeared. This article aims to study taxi services organization and regulation. Thus, surveys were conducted to study attitudes towards offered services for passengers and drivers, the main participants in the taxi market. The questionnaires are aimed at studying the satisfaction of passengers and the attitude of drivers to working conditions. The total weight of using a taxi in comparison with other types of urban transport is determined. The frequency and main reasons for requests for taxi services were identified. This paper also studied the degree of use of mobile applications for calling a taxi and the distribution of orders between taxi companies. Surveys among drivers were mainly aimed at studying the mode of their work and their attitude to the conditions offered by taxi companies. To solve the identified problems, an appropriate regulation method through a single digital platform was proposed.
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2023, 118; 229--242
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Comparative analysis of the weight and quality of urban bus transport services: a case study of Baku
Autorzy:
Dashdamirov, Fuad
Javadli, Ulvi
Verdiyev, Turan
Powiązania:
https://bibliotekanauki.pl/articles/2203069.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
public transport
bus
service quality
alternative transport
transport publiczny
autobus
jakość usług
transport alternatywny
Opis:
With the growth of the population and the expansion of the territory of large cities, certain difficulties arise in meeting the needs of passengers for transportation. This article studied the satisfaction of users with the city's public transport system, especially the bus transport. Thus, a survey was conducted among passengers in Baku to assess their satisfaction with public transport. The survey covered all districts of Baku in general. The study was conducted in October 2021. The questions were aimed at identifying the weight, reasons for preferring the different types of public transport, the level of satisfaction of the population with these types, assessing the quality of services and the lack of urban bus transport. The level of satisfaction of survey participants with the work of public transport by gender and age groups was determined. Subsequently, this study showed that most of the population movements are carried out by bus transport. The analysis revealed factors that reduce the quality of service on bus routes. In addition, it examined the reasons why the population chose the bus transport, the shortcomings of the bus transport, the effectiveness of dedicated bus lanes, and attitudes toward the use of alternative public transport. Summarily, this study was passenger service to increase passenger satisfaction toward attracting more people to public transport.
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2022, 116; 99--111
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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