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Wyszukujesz frazę "Brožovà, Silvie" wg kryterium: Autor


Wyświetlanie 1-9 z 9
Tytuł:
Popularity of e-shops during the COVID-19 pandemic
Autorzy:
Ingaldi, Manuela
Brožovà, Silvie
Powiązania:
https://bibliotekanauki.pl/articles/104027.pdf
Data publikacji:
2020
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
e-commerce
services
customers' shopping habits
COVID-19
usługi
nawyki zakupowe klientów
Opis:
More and more people decide to use e-shops to buy every-day products. Some people do it once a week, others a few times a year. Different customers buy different products. What's more, it can be noticed that the popularity of e-shops is growing every year. It is influenced by many factors, including lack of time, rush, high competition, convenience of shopping. Due to the appearance of the COVID-19 pandemic, which paralyzed practically the whole world, locked families in homes, customers started buying selected food, cosmetics and chemical products in stationery shops. Many restrictions have been introduced, including shopping restrictions. Many people chose e-shops instead of stationery shops. The purpose of the paper was to check whether the appearance of the COVID-19 pandemic had somehow changed the shopping habits of e-shops' customers. The survey created for of this article was used during the research.
Źródło:
Quality Production Improvement - QPI; 2020, 2, 1; 1-10
2657-8603
Pojawia się w:
Quality Production Improvement - QPI
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Critical Incident Technique as an Instrument for Assessing the Service Quality in a Chosen E-Shop
Autorzy:
Ingaldi, Manuela
Brožová, Silvie
Powiązania:
https://bibliotekanauki.pl/articles/2064873.pdf
Data publikacji:
2020
Wydawca:
STE GROUP
Tematy:
critical incident technique
service quality
e-commerce
Opis:
The development of e-commerce and communication technologies has allowed changes in the traditional trading system, currently customers can use both stationery shops and e-shops. People no longer need to leave their homes to go shopping, even everyday groceries. They can use the e-shop at any time of day or night, at home or at work. There are no queues, they can get to know other people’s opinions, compare products and services with each other. They can shop while sitting on the sofa in front of the TV and sipping tea. Shopping can be done in the e-shop up to thousands of kilometers away. Especially in the current Covid-19 pandemic, online shopping has become very popular. The aim of the paper was to assess the quality of services offered by the research e-shop. During the research the Critical Incident Technique (CIT) was used. A direct interview was conducted with the customers of the research e-shop who, after using its services, agreed to share their impressions and opinions. They were supposed to describe incidents or situations related to the research e-shop, which they have in their memory, and which caused special satisfaction or dissatisfaction. The analysis allowed to indicate that less than 50% of the incidents described by the customers were positive incidents that cause customers’ high satisfaction, which is not a good situation for the research e-shop. Improvement actions are needed.
Źródło:
Multidisciplinary Aspects of Production Engineering; 2020, 3, 1; 374--383
2545-2827
Pojawia się w:
Multidisciplinary Aspects of Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Safety of online shopping according to customers
Autorzy:
Ingaldi, Manuela
Brožova, Silvie
Powiązania:
https://bibliotekanauki.pl/articles/88455.pdf
Data publikacji:
2020
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
services
safety
e-commerce
customers' opinions
usługi
handel elektroniczny
zakupy online
Opis:
Customers are more and more deciding to use various types of services via Internet. They make very often different types of purchases. E-commerce is becoming more and more popular and developed. Unfortunately, according to customers, online shopping is not free from problems. Customers are afraid that the ordered goods will not be sent to them, will not meet their expectations, or will be destroyed during transport. An important aspect is also the payment method for this type of shopping. Customers often prefer to pay more to use the option of payment on delivery to avoid losing money if the ordered goods do not be delivered to them. The purpose of the paper is to analyze the safety of services offered via Internet. In the research the customers of different e-shops expressed their opinion on problems that may affect the safety of the offered services. Thanks to the research, it was possible to identify risk areas in accordance with the opinion of customers.
Źródło:
System Safety : Human - Technical Facility - Environment; 2020, 2, 1; 73-81
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Improvement of the providing services process with use of the Sitequal method
Autorzy:
Ingaldi, Manuela
Brožovà, Silvie
Powiązania:
https://bibliotekanauki.pl/articles/34670883.pdf
Data publikacji:
2021
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
service quality
e-shops
digitalization
shopping platform
Sitequal
jakość usług
e-sklep
cyfryzacja
Opis:
The current market situation has forced enterprises to change the place where they offer their products. Due to the covid-19 restrictions, in order not to lose customers and be able to continue earning money, they had to create or use various types of online platforms and organize e-shops where customers can make purchases without any restrictions. With properly designed and organized platforms, customers can check other customers’ opinions about a given enterprise and its offer, choose what they need, how they want to pay, what type of delivery of the ordered goods they prefer, and they can do it at any time of the day or night and from anywhere with access to the Internet. However, it can be noticed that not all platforms operating on the market meet the expectations of customers, they do not have many functions, and there is even lack of the basic information about the enterprise or contact details. In such a situation, customers are uncertain about the safety of using such a platform, often prefer to use a competitive e-shop. That is why, when assessing the operation of e-shops and the quality of its services, it is necessary to take into account the assessment of the operation of the online platform itself. The aim of the paper is to assess the functioning of the selected internet platform and its operation by customers. The Sitequal method, a variation of the Servqual method, was used during the research. The results of the research helped to show whether the customers were satisfied with the functioning of the platform, what they liked and what they would like to improve. This allowed to indicate the strengths and weaknesses of this platform and possible direction of improvements. The results obtained can form the basis for various types of enterprises to improve their online platforms.
Źródło:
Quality Production Improvement - QPI; 2021, 3, 1; 17-27
2657-8603
Pojawia się w:
Quality Production Improvement - QPI
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Hydrome-metallurgical waste management: Turning metal-enriched waste into valuable resources
Autorzy:
Brožová, Silvie
Brož, Jiří
Ingaldi, Manuela
Powiązania:
https://bibliotekanauki.pl/articles/29521076.pdf
Data publikacji:
2023
Wydawca:
Akademia Morska w Szczecinie. Wydawnictwo AMSz
Tematy:
hydrometallurgy
metal-bearing waste
steel drift
waste management
Opis:
The convergence of hydrometallurgical waste management and the principles of the circular economy holds immense potential for addressing the challenges posed by metal-enriched waste. By turning waste into valuable resources through efficient metal extraction, this approach not only aligns with sustainable development goals but also contributes to the conservation of resources, reduction of waste, and the promotion of economic and environmental well-being. This article deals with the further possibilities of processing metal-bearing wastes in the form of steel drifts via hydrometallurgy. The main part of this research focuses on the development of suitable technology for the leaching of steel flakes to obtain selected non-ferrous metals, mainly zinc and lead, for economic and environmental reasons. Laboratory experiments are carried out to verify a suitable leaching agent in the form of high-temperature acid leaching, neutralizing leaching, and magnetic separation verified in lead seals. From the results of the experiments, a suitable technology for processing steel fumes is proposed.
Źródło:
Zeszyty Naukowe Akademii Morskiej w Szczecinie; 2023, 75 (147); 107-113
1733-8670
2392-0378
Pojawia się w:
Zeszyty Naukowe Akademii Morskiej w Szczecinie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Statistical analysis of quality parameters of pig iron
Autorzy:
Kardas, Edyta
Pustějovská, Pavlína
Brožova, Silvie
Powiązania:
https://bibliotekanauki.pl/articles/88541.pdf
Data publikacji:
2019
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
pig iron
quality
quality parameters
statistical analysis
surówka wielkopiecowa
jakość
parametry jakościowe
analiza statystyczna
Opis:
Steel is currently main structural material in the world. Pig iron, which is the basic product of blast furnace process, is the semi-product used in steel-making processes. It is an alloy of iron with carbon containing above 2% C and other elements with limited content, intended for further processing. Chemical composition of pig iron is its basic quality factor, it defines its class and meeting requirements set by steel plant department. It is important that this chemical composition is as stable as possible. In addition, the temperature of pig iron is also very important quality parameter. The paper presents statistical analysis of quality parameters of pig iron produced in one of Polish steelworks. The content of alloying elements and temperature of tapping of pig iron from blast furnace were examined. The amount of non-conforming production and the losses related to the low quality were assessed.
Źródło:
System Safety : Human - Technical Facility - Environment; 2019, 1, 1; 616-623
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Social awareness and responsibility in context of Polish service companies
Autorzy:
Ingaldi, Manuela
Brožovà, Silvie
Zhuravskaya, Marina
Powiązania:
https://bibliotekanauki.pl/articles/1830710.pdf
Data publikacji:
2021
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
sustainable development
social awareness
social responsibility
customer’s requirements
services
rozwój zrównoważony
świadomość społeczna
społeczna odpowiedzialność
wymagania klienta
usługi
Opis:
The enrichment of the society and the consumptive lifestyle caused that customers buy more and more, having different, often very high requirements as to the purchased products and services. They often do not realize that production of such products requires more and more materials, energy and other means of production. All this leads to high exploitation of the environment. Even if the resources of the natural environment are not exhaustible, they do not keep up with their rebuilding at this pace of exploitation. That is why social awareness and responsibility both of producers and customers play such an important role. They are one of the instruments needed to operate in accordance with the concept of sustainable development. The aim of the research was to examine social awareness and responsibility among customers of service enterprises. The research was conducted with the use of an online survey, which allowed to show whether the customers of such enterprises are interested in the concept of the sustainable development, if they take it into account when using various services. The need for environmental education was indicated, which could strengthen the social awareness and responsibility among Polish customers.
Źródło:
System Safety : Human - Technical Facility - Environment; 2021, 3, 1; 71-78
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Innovative Hydrometallurgy for Galvanic Sludge Sustainable Recovery
Autorzy:
Brožová, Silvie
Drápala, Jaromír
Brož, Jiří
Macháčková, Adéla
Powiązania:
https://bibliotekanauki.pl/articles/27323561.pdf
Data publikacji:
2023
Wydawca:
Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:
metals
galvanic sludge
leaching
zinc
iron
electrolysis
metale
osad galwaniczny
ługowanie
cynk
żelazo
elektroliza
Opis:
The manuscript explores the feasibility of recovering zinc and iron from waste galvanic sludge generated during galvanic plating processes. Galvanic sludge, characterized by elevated concentrations of heavy metals, represents a suitable candidate for hydrometallurgical recycling. The primary objective of the experimental and practical phases was to extract zinc and iron through the leaching of galvanic sludge. Leaching procedures were conducted using sulfuric acid at varying temperatures and time durations, augmented by the introduction of oxidizing agents such as hydrogen peroxide or ozone. Subsequent separation of the leach and filtrate was achieved through filtration. The leachate underwent additional processing involving the precipitation of iron and other metals, employing diverse agents. Following further filtration, electrolysis was employed to attain pure zinc on the cathode, utilizing an electrical voltage of approximately 3 V. Comprehensive chemical analyses were conducted on all intermediate products, including the leachate, leach liquor, filtrate, solid precipitate, and the separated metal on the cathode. The outcomes of these analyses are meticulously presented in tables and graphs.
Źródło:
System Safety : Human - Technical Facility - Environment; 2023, 5, 1; 46-56
2657-5450
Pojawia się w:
System Safety : Human - Technical Facility - Environment
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Innovated Technologies of Recycling of Metallic Wastes - Modification of Existing Industrial Processes
Autorzy:
Brožová, Silvie
Pustějovská, Pavlína
Bilík, Jiří
Jursová, Simona
Zbranková, Monika
Havránek, Jaroslav
Powiązania:
https://bibliotekanauki.pl/articles/27315825.pdf
Data publikacji:
2019
Wydawca:
STE GROUP
Tematy:
technologies
iron
wastes
technologia produkcji
żelazo
odpady
Opis:
This paper describes interesting operational experiments have been performed in the scope of the project where the process of melting deoxidation was used under improvised conditions of cold blast cupola furnace. The goal was to find out metallurgical effects of added self-reducing briquettes prepared from steel sludge into cupola furnace charge and above all to verify the grade of deoxidation of oxides of iron at keeping output quality of cast metal. Present state of research and development of technologies of iron production in the area of commercial exploitation of these technologies is not in such a position that we could realistically assess their efficiency, investment costs and economic impacts. Moreover, an unequivocal requirement on minimization of CO2 emissions, mainly by its recycling, is here more and more promoted.
Źródło:
New Trends in Production Engineering; 2019, 2, 2; 361-367
2545-2843
Pojawia się w:
New Trends in Production Engineering
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-9 z 9

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