- Tytuł:
- Protection of Consumers‘ Rights in Railway in the Slovak Republic
- Autorzy:
-
Horvat, Matej
Magurová, Hana
Srebalová, Maria - Powiązania:
- https://bibliotekanauki.pl/articles/530278.pdf
- Data publikacji:
- 2017-12-31
- Wydawca:
- Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
- Tematy:
-
customer rights in railways
Ministry of Transport
protection of customers’ rights in railway
public administration in railway
railway
Regulation (EC) No. 1371/2007
Slovakia
Transport Authority - Opis:
- The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
- Źródło:
-
Yearbook of Antitrust and Regulatory Studies; 2017, 10(16); 177-190
1689-9024
2545-0115 - Pojawia się w:
- Yearbook of Antitrust and Regulatory Studies
- Dostawca treści:
- Biblioteka Nauki
Artykuł