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Wyświetlanie 1-3 z 3
Tytuł:
Networking activities of general judiciary - from theory to practice
Autorzy:
Banasik, Przemysław
Morawska, Sylwia
Odlanicka-Poczobutt, Monika
Powiązania:
https://bibliotekanauki.pl/articles/426397.pdf
Data publikacji:
2018
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
network
networking
justice
common courts
levels of organization maturity
Opis:
The development of the concept of the network, which is used both to explain complex decisions made in the area of implemented policy and as a basis for introducing innovations, is currently of significant importance for organizations. The analysis of network relations may contribute to increasing the efficiency of managing complex interactions that also arise in the sphere of entities participating in activities aimed at satisfying social needs, which is why the common courts that constitute the system of justice is the subject of interest. The purpose of this article was to determine the levels of organizational maturity of common courts for the practice of cross-referencing within the justice system, the formulation of general recommendations in this area, and indication of potential benefits. The research involved direct interviews and participant observations as a result of the project POKL 05.03.00-00-012/11, entitled PWP Education in the field of time management and court proceedings costs – Case management. Nearly 10% of all courts in Poland were subject to the survey. The research results became the basis for determining the levels of organizational maturity of the courts. The results obtained indicate the potential for the judiciary to create horizontal organizational links, the purpose of which is to connect members of the organization, facilitate joint activities and learning, and consequently create new solutions to existing problems. The research shows that the level of maturity is varied, but judicial cooperation is possible, cutting hierarchical subordination as a voluntary inter-organizational network.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2018, 2 (74); 51-59
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Measurement of quality services in courts – the servqual method
Autorzy:
Horodecka, Anna Maria
Odlanicka-Poczobutt, Monika
Powiązania:
https://bibliotekanauki.pl/articles/321767.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
public services
quality of services
common courts
Servqual
usługi publiczne
jakość usług
sądownictwo powszechne
Opis:
One of the ways to assess the level of contentment with the services offered by Poland’s court system is the use of tools customarily applied in organizations where quality management has been implemented. Therefore, the purpose of the article was to analyze the possibility of using a modified Servqual method to measure the quality of service as perceived by stakeholders, based on the difference between expectations about what they receive and the perception of the service actually provided. In the study described herein, the use of the method was based on 22 observations and 22 expectations presented in comparative form and classified according to the Likert scale. Herein, 5 gaps in the model and the most important expectations indicated by the stakeholders were identified. In the conducted study, the most important expectations that users pointed out were: providing stakeholders with personalized attention when providing the service; the neat appearance of employees; convenient office hours; behavior of court staff that inspires stakeholders’ trust; high competence in answering questions and the opportunity to conduct consultations; visual attractiveness and modernity in furnishing rooms and equipment; personalized care and a friendly atmosphere; security and certainty of the effects received (documents forwarded, consultations, rulings issued by a judge etc.) and confidentiality.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 138; 93-105
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The unsustainability of public-sector organizational networks: a case study of voluntary court networks
Autorzy:
Banasik, Przemysław
Odlanicka-Poczobutt, Monika
Morawska, Sylwia
Powiązania:
https://bibliotekanauki.pl/articles/1929086.pdf
Data publikacji:
2020
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
network
public sector organizations
common courts
elements of network sustainability
organizational justice
antecedences of instability
sieć
organizacje sektora publicznego
sądy powszechne
element trwałości sieci
sprawiedliwość organizacyjna
Opis:
Purpose: The purpose of this study is to identify the problem of sustainability of public-sector organizational networks on the example of common courts and what it implies for further research. Methodology: The study used qualitative research tools in the form of structured interviews. Interviews were conducted with 36 presidents and directors of common courts. After conducting and transcribing each interview, their content was analyzed to capture data related to network durability. Based on the proposed methodology, 5 elements of network sustainability were distinguished: goal continuity, reliability, communication, network capability, fairness. Findings: It was found that the judiciary has the potential to take advantage of network cooperation mechanisms, which may involve different relationships and interactions. However, after the pilot project, voluntary court networks formed during the implementation of the project gradually dissolved, ceased to exist. The identification of the elements of network was an additional outcome of the analysis of the results of a pilot study PWP Edukacja w dziedzinie zarządzania czasem i kosztami postępowań – case management. Originality/value: Research on the networking of public organizations, and in particular common courts, is still a cognitive gap. The results of research carried out for the purposes of the article are trying to fill this gap. within the study, the causes of failures in maintaining network relationships in common orchards were identified.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 148; 41-53
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-3 z 3

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