- Tytuł:
- Quality of polish post services in the opinion of customers
- Autorzy:
-
Hermaniuk, T.
Rosak-Szyrocka, J. - Powiązania:
- https://bibliotekanauki.pl/articles/114738.pdf
- Data publikacji:
- 2015
- Wydawca:
- Stowarzyszenie Menedżerów Jakości i Produkcji
- Tematy:
-
quality
service quality
Polish Post
jakość usług
konkurencja rynkowa
Poczta Polska - Opis:
- The postal services market in Poland in recent years opened up to competition. Gradually was reduced an area of services reserved for the public operator and at the same time increased market competition. Opening of the market forced the Polish Post to face the market competition in all areas of its business. In view of these changes of particular importance becomes the need to adopt an approach aimed to meet the needs of consumers, in which the quality of the offer will be a priority item. The purpose of this article is to present the results of studies on the quality of the offer of Polish Post in the opinion of its customers.
- Źródło:
-
Zeszyty Naukowe. Quality. Production. Improvement; 2015, 2 (3); 1-11
2544-2813 - Pojawia się w:
- Zeszyty Naukowe. Quality. Production. Improvement
- Dostawca treści:
- Biblioteka Nauki
Artykuł