- Tytuł:
- Brand Love and Brand Forgiveness: An Empirical Study in Turkey
- Autorzy:
-
Gürce, Merve Yanar
Tosun, Petek
Pektaş, Güzide Öncü Eroğlu - Powiązania:
- https://bibliotekanauki.pl/articles/2164644.pdf
- Data publikacji:
- 2022-04-05
- Wydawca:
- Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
- Tematy:
-
brand love
brand forgiveness
anthropomorphism
retail brands - Opis:
- Brand love is an interesting and important concept that required further research in brand management. This study tested the impacts of consumer attitudes, subjective norms, and brand anthropomorphization on brand love and brand forgiveness in the framework provided by the theory of planned behavior. Regression analyses showed that brand anthropomorphization and subjective norms have a signifi cant impact on brand love. Brand love positively infl uences brand forgiveness and acts as a mediator between subjective norms, brand anthropomorphization, and brand forgiveness constructs. Besides mediation, brand anthropomorphization directly influences brand forgiveness. The findings of this study contribute to the existing knowledge on brand love and brand forgiveness concepts by presenting empirical research fi ndings that investigate brand love antecedents. This study has also shown the signifi cant impact of anthropomorphizing a brand on brand forgiveness and brand love.
- Źródło:
-
Journal of Marketing and Consumer Behaviour in Emerging Markets; 2022, 1(14); 22-39
2449-6634 - Pojawia się w:
- Journal of Marketing and Consumer Behaviour in Emerging Markets
- Dostawca treści:
- Biblioteka Nauki
Artykuł