- Tytuł:
- Advantages of collaborative approach in customer service management
- Autorzy:
-
Wierzbiński, B.
Surmacz, T. - Powiązania:
- https://bibliotekanauki.pl/articles/409164.pdf
- Data publikacji:
- 2012
- Wydawca:
- Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
- Tematy:
-
obsługa klienta
współpraca
integracja
collaboration
integration
customer service
SCM - Opis:
- Supply chain management (SCM) is a very popular development area among companies. Collaboration approach creates significant benefits. The paper deals with issues of collaboration of SME supply chains. It present results of research of firms from Podkarpackie province. It seems that entrepreneurs can understand the logic of inegration behavior and they try to implement it although there are a lot of obstacles. The outcome of such an approach can be an improvement of customer service and better utilization of resources.
- Źródło:
-
Research in Logistics & Production; 2012, 2, 1; 115-126
2083-4942
2083-4950 - Pojawia się w:
- Research in Logistics & Production
- Dostawca treści:
- Biblioteka Nauki
Artykuł