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    Tytuł:
    Wypalenie zawodowe w polskiej szkole publicznej – nauczyciel i psycholog szkolny
    Professional burnout in the Polish state school – a teacher and school psychologist
    Autorzy:
    Siwiorek, Janusz
    Powiązania:
    https://bibliotekanauki.pl/articles/485768.pdf
    Data publikacji:
    2017
    Wydawca:
    Instytut Studiów Międzynarodowych i Edukacji Humanum
    Tematy:
    professional burnout; emotional exhaustion; depersonalization; reduced sense of personal
    accomplishment; teacher; teacher professional burnout; school psychologist; school psychologist
    burnout
    Opis:
    This article is dedicated to the problem of professional burnout among Polish teachers and psychologists of state schools after the reform in the Polish system of education when gymnasiums (junior high schools) were introduced. A group of primary school, junior high school and high school teachers and psychologists are analyzed and compared in terms of three dimensions of burnout: emotional exhaustion, depersonalization and reduced sense of personal accomplishment. Despite sharing the same work environment with teachers, school psychologists are those who are supposed to cope with burnout better because of their professional knowledge and experience.
    Źródło:
    Humanum. Międzynarodowe Studia Społeczno-Humanistyczne; 2017, 2(25); 191-208
    1898-8431
    Pojawia się w:
    Humanum. Międzynarodowe Studia Społeczno-Humanistyczne
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Service with a fake smile and emotional exhaustion. Does emotional intelligence matter?
    Autorzy:
    Szczygieł, Dorota
    Powiązania:
    https://bibliotekanauki.pl/articles/2127915.pdf
    Data publikacji:
    2018
    Wydawca:
    Polska Akademia Nauk. Czytelnia Czasopism PAN
    Tematy:
    emotional labor
    surface acting
    emotional intelligence
    burnout
    Opis:
    Research shows that positive affective displays in customer service interactions are positively related to customers’ perception of overall service quality. Consequently, the way customer service employees manage their feelings is seen as an important aspect of providing their services. In most service contexts, employees are expected to express positive emotions, e.g., be cheerful and suppress negative emotions, such as resentment. Emotional labor is regarded as a type of impression management, because it involves deliberate effort undertaken by service workers in order to adhere to organizational display rules when dealing with customers. Surface acting is an emotional labor strategy and consists of managing observable emotional expression without modifying underlying genuine feelings (service with a fake smile). Research shows that surface acting is positively related to employee burnout. The present study (N=180) was designed to examine the effects of surface acting on emotional exhaustion while controlling for employees’ trait emotional intelligence. The results demonstrated that employees who declared greater use of surface acting during their interactions with customers reported more symptoms of emotional exhaustion. As predicted, however, this effect was observed only among employees low in trait emotional intelligence. The discussion encompasses the implications these results may have for managing emotional expression in public performance that may result in reducing performance anxiety.
    Źródło:
    Polish Psychological Bulletin; 2018, 49, 3; 299-310
    0079-2993
    Pojawia się w:
    Polish Psychological Bulletin
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Emotional intelligence and burnout in the teaching profession
    Autorzy:
    Przybylska, Irena
    Powiązania:
    https://bibliotekanauki.pl/articles/2005069.pdf
    Data publikacji:
    2016-03-31
    Wydawca:
    Wydawnictwo Adam Marszałek
    Tematy:
    teaching
    emotional intelligence
    emotional labour
    job satisfaction
    burnout
    Opis:
    The presented study employed an emotional intelligence framework as a means of explicitly examining the emotional competences and experiencing job satisfaction or burnout. Emotional intelligence is hypothesized to have a positive relationship with higher job satisfaction and negative with burnout. Firstly, the variables are discussed on the basis of existing concepts and research. The second part presents my own research: methodology outline, main data and discussion. Results showed that emotional intelligence was a negative significant predictor (r=0.54, p<0.05) of burnout symptoms, and a positive significant predictor of job satisfaction (r=0.37, p<0.05). The paper concludes with a discussion of the pedagogical implications, teaching professionalization and recommendations for future research.
    Źródło:
    The New Educational Review; 2016, 43; 41-52
    1732-6729
    Pojawia się w:
    The New Educational Review
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor
    Autorzy:
    Wróbel, Monika
    Powiązania:
    https://bibliotekanauki.pl/articles/2179116.pdf
    Data publikacji:
    2013-08-01
    Wydawca:
    Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
    Tematy:
    burnout
    emotional labor
    empathy
    teachers
    Opis:
    Objectives: The present study was designed to examine the links between empathy, emotional labor (both surface and deep acting), and emotional exhaustion as well as determine if emotional labor mediates the relationship between empathy and emotional exhaustion in teachers. It was assumed that emotional labor can take two opposite directions (positive mood induction and negative mood induction). Thus, the additional aim of the study was to analyze the mediating role of mood regulation strategies in the relationship between empathy and emotional exhaustion. Materials and Methods: A sample of 168 teachers from Łódź and its surroundings completed a set of questionnaires: Emotional Labor Scale; Mood Regulation Scales, Maslach Burnout Inventory, and Empathic Sensitivity Scale. Results: The results provided mixed support for the hypotheses indicating that both types of emotional labor, negative mood induction and emotional exhaustion were positively intercorrelated. Moreover, deep acting was a significant mediator in the relationship between empathy and emotional exhaustion. The analyzed link was also mediated by negative mood induction, whereas positive mood induction did not emerge as a significant mediator. Conclusions: The study provided insight into the role of empathy and emotional labor in the development of teacher burnout. It also confirmed that deep acting and negative mood induction mediate the relationship between empathy and emotional exhaustion in teachers.
    Źródło:
    International Journal of Occupational Medicine and Environmental Health; 2013, 26, 4; 581-592
    1232-1087
    1896-494X
    Pojawia się w:
    International Journal of Occupational Medicine and Environmental Health
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Job burnout among Polish nurses – influence of mobbing and coping with stress
    Autorzy:
    Wilczek-Rużyczka, Ewa
    Powiązania:
    https://bibliotekanauki.pl/articles/28762806.pdf
    Data publikacji:
    2024-01-11
    Wydawca:
    Fundacja Edukacji Medycznej, Promocji Zdrowia, Sztuki i Kultury Ars Medica
    Tematy:
    mobbing
    burnout
    stress
    emotional exhaustion
    depersonalization
    coping
    Opis:
    Mobbing behaviours at workplaces and occupational burnout have negative impacts on the working and private lives. Mobbing, irrespective of its intensity, represents one of the most significant stressors and often leads to an irreversible psycho-deterioration of an individual. Overcoming a stressful situation at work requires specifying the methods for coping with stress resulting in job burnout. Job burnout is a complex syndrome of emotional exhaustion, depersonalization and reduced personal accomplishment. The aim of these study was to analyze interrelationships between mobbing, coping with stress and job burnout among nurses. The study included 86 nurses of various specialties, who gave their consent to participate in the project, were examined. The average age of the nurses was 37.7 years, and the average job seniority was 12.6 years. The study were conducted in 2019-2020 in hospitals of Southern Poland. and was based on the following instruments: Sociodemographic survey, The Negative Acts Questionnaire (NAQ), COPE Inventory and Maslach Burnout Inventory (MBI). The presented studies showed a statistically significant and consistent relationship between the intensity of perceived mobbing in nurses and the results obtained on the scale of emotional exhaustion and depersonalization. A relationship was found between the preference for some specific stress management strategies and job burnout level, also after adjustment for the mobbing intensity, age and seniority of the respondents, thus empirically confirming a multifaceted nature of the unfavorable phenomena related to the work of a nurse. It was found that there is interrelationships between mobbing, coping with stress and job burnout among nurses.
    Źródło:
    Acta Neuropsychologica; 2023, 21(4); 457-466
    1730-7503
    2084-4298
    Pojawia się w:
    Acta Neuropsychologica
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Association between perceived social support and occupational burnout in Greek nurses: A preliminary study
    Autorzy:
    Chastali-Sitara, M.
    Alikari, V.
    Platis, CH.
    Tsironi, M.
    Zyga, S.
    Theofilou, P.
    Powiązania:
    https://bibliotekanauki.pl/articles/1918944.pdf
    Data publikacji:
    2020
    Wydawca:
    Uniwersytet Medyczny w Białymstoku
    Tematy:
    Perceived social support
    burnout
    nurses
    emotional exhaustion
    depersonalization
    personal accomplishment
    Opis:
    Purpose: To examine the relationship between perceived social support and burnout among nurses. Materials and methods: The participants of this study were 42 Greek nurses of a general hospital which were randomly selected. Data was collected using the Greek version of Maslach’s Burnout Inventory for burnout assessment and the Greek version of ‘The Multidimensional Scale of Perceived Social Support’ for the assessment of participants’ levels of perceived social support. A self-administered questionnaire with questions about socio-demographic and work-related characteristics was used. Descriptive statistics and Spearman’s rho correlation coefficient analysis were conducted. Results: The results showed a negative association between emotional exhaustion, depersonalization and perceived social support, especially from friends. Social support from significant others found to have the highest impact while family support found to have the least impact in nurses’ social support. Conclusions: Findings could be applied to the assessment of burnout in Greek nurses and to future prevention of burnout through the enhancement of perceived social support.
    Źródło:
    Progress in Health Sciences; 2020, 10(2); 22-28
    2083-1617
    Pojawia się w:
    Progress in Health Sciences
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Burnout and resilience among physical therapy students: a cross-sectional study
    Autorzy:
    Almurdi, Muneera M.
    Alrushud, Asma S.
    Algabbani, Maha F.
    Shaheen, Afaf A.
    Alsubiheen, Abdulrahman M.
    Aati, Sara M.
    Aldosari, Rana A.
    Alsharif, Reham A.
    Alrashed, Fahad A.
    Shalabi, Kholood M.
    Powiązania:
    https://bibliotekanauki.pl/articles/46623859.pdf
    Data publikacji:
    2024-09-17
    Wydawca:
    Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
    Tematy:
    resilience
    burnout
    emotional exhaustion
    depersonalization
    personal achievement
    physical therapy students
    Opis:
    Background This study aimed to examine the prevalence of burnout, determine burnout-related factors, investigate resilience levels, and assess the relationship between burnout and resilience among physical therapy (PT) students at King Saud University (KSU) in Saudi Arabia. Material and Methods This cross-sectional study involved 153 PT students studying at KSU between January and March 2023. The participants completed an online questionnaire, a Maslach Burnout Inventory, and a Brief Resilience Scale. Results Low-to-moderate levels of Emotional Exhaustion (EE) were observed in 85% of the participants and high Depersonalization (DP) levels were reported by 34.2%. Female participants reported higher levels of EE and DP, whereas males had a greater prevalence of low Personal Achievement (PA) levels. Approximately 6.5% of the study participants reported high burnout levels (a combination of high DP, high EE, and low PA). Academic stress, followed by sleeping difficulties and changes in the academic year structure, were the most important factors contributing to higher levels of burnout (75.2%, 56.9%, and 43.8%, respectively). Most study participants around (66.0%) reported normal resilience levels. A significant correlation was detected between resilience and 2 domains of burnout (DP and PA), with the correlation being negative and weak for DP and positive and moderate for PA. Conclusions Overall, low-to-moderate levels of burnout were observed among the PT students who took part. Related factors that contributed to burnout were academic stress, sleeping difficulties, and academic year structure. A normal level of resilience was found to be significantly related to DP and PA but not to EE on the burnout subscales. Higher levels of resilience can be considered to play a protective role against burnout among PT students.
    Źródło:
    Medycyna Pracy. Workers’ Health and Safety; 2024, 75, 4; 343-354
    0465-5893
    2353-1339
    Pojawia się w:
    Medycyna Pracy. Workers’ Health and Safety
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Wypalenie rodzicielskie – nowe spojrzenie na przemęczonych rodziców. Przegląd literatury oraz badań
    Parental Burnout – a new look at the 'exhausted parent' – A review of the literature
    Autorzy:
    Mandecka, Natalia
    Powiązania:
    https://bibliotekanauki.pl/articles/2212060.pdf
    Data publikacji:
    2020-02-07
    Wydawca:
    Akademia Humanistyczno-Ekonomiczna w Łodzi
    Tematy:
    wypalenie
    wypalenie rodzicielskie
    dystansowanie emocjonalne
    poczucie daremności
    wychowanie
    wyczerpanie fizyczne i psychiczne
    burnout
    parental burnout syndrome
    emotional distancing
    sense of inefficacy
    emotional and physical exhaustion
    upbringing
    Opis:
    Treść artykułu jest przeglądem zagranicznych badań, które doprowadziły do opisania i zbadania zjawiska, jakim jest wypalenie rodzicielskie. Przedstawia on historię tego, w jaki sposób rozwinął się ogólny zamysł badań na ten temat; cechy charakterystyczne wypalenia rodzicielskiego oraz jego przyczyny. Artykuł prezentuje również najnowsze badania związane z czynnikami, które mogą wpływać na dane zjawisko. Są to badania zagraniczne, gdyż w Polsce konstrukt wypalenia nie był jak dotąd poruszany, choć jest to ważne zjawisko dla nauk humanistycznych i społecznych.
    This article is a summary of international studies regarding Parental Burnout syndrome. The article describes the history of the studies and the main characteristics of parental burnout. It considers the predictors of burnout and the factors that lead to the development of the syndrome. The article is based on international studies, as no studies on the topic have been published in Poland.
    Źródło:
    Kultura i Wychowanie; 2019, 16, 2; 23-33
    2544-9427
    2083-2923
    Pojawia się w:
    Kultura i Wychowanie
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Emotional Labour and Indirectly Measured Attitude Towards Occupation in Explaining Employee Well-Being
    Autorzy:
    Retowski, Sylwiusz
    Fila–Jankowska, Aleksandra
    Powiązania:
    https://bibliotekanauki.pl/articles/430543.pdf
    Data publikacji:
    2013
    Wydawca:
    Polska Akademia Nauk. Czytelnia Czasopism PAN
    Tematy:
    occupational attitudes
    indirect measure of attitude
    emotional labour
    burnout
    job satisfaction
    Opis:
    Drawing on the model of Grandey (2000), it was proposed that the attitude towards occupation could buffer the negative effects of emotional labour. A total of 173 teachers participated in the study. Attitudes towards occupation, surface acting, emotional exhaustion and job satisfaction were estimated. The indirect measure of the attitude towards occupation was assessed using the Approaching-Avoidance Simulation Method. Confi rmatory Factor Analysis proved the validity and reliability of the indirect measurement, which is based on uncontrolled reactions of the respondents towards stimuli representing the profession. The results revealed a positive correlation between attitudes towards occupation and indicators of employees’ well-being. The indirect measure of attitude towards occupation turned out to be a signifi cant moderator of the relationship between surface acting and job satisfaction. The results raise interesting questions about the connection between indirect measures of attitudes towards occupation and employee well-being.
    Źródło:
    Polish Psychological Bulletin; 2013, 44, 2; 165-175
    0079-2993
    Pojawia się w:
    Polish Psychological Bulletin
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care
    Autorzy:
    Fiabane, Elena
    Dordoni, Paola
    Setti, Ilaria
    Cacciatori, Ivana
    Grossi, Chiara
    Pistarini, Caterina
    Argentero, Piergiorgio
    Powiązania:
    https://bibliotekanauki.pl/articles/2161944.pdf
    Data publikacji:
    2019-11-15
    Wydawca:
    Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
    Tematy:
    exhaustion
    healthcare professionals
    work stressors
    emotional dissonance
    perceived quality of care
    burnout
    Opis:
    Objectives The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship. Material and Methods Self-report questionnaires were administered to 724 healthcare workers. The measurement model was tested and the mediation hypothesis was verified through hierarchical multiple regression analyses. Bootstrapping was used to construct confidence intervals to evaluate the mediation effects. Results Emotional dissonance was significantly related to emotional exhaustion, and the perceived quality of care was negatively related to emotional exhaustion. The perceived quality of care had a partial mediating effect on the relationship between emotional dissonance and emotional exhaustion. Emotional dissonance had a significant effect on emotional exhaustion, and the perceived quality of care was a mediating factor in this relationship among healthcare professionals. Conclusions The management of the perceived quality of care may be helpful in the prevention of burnout and distress in the workplace. Int J Occup Med Environ Health. 2019;32(6):841–51
    Źródło:
    International Journal of Occupational Medicine and Environmental Health; 2019, 32, 6; 841-851
    1232-1087
    1896-494X
    Pojawia się w:
    International Journal of Occupational Medicine and Environmental Health
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Wypalenie zawodowe pracowników socjalnych jako efekt stresu zawodowego
    Autorzy:
    Nowosad, Katarzyna
    Powiązania:
    https://bibliotekanauki.pl/articles/34111907.pdf
    Data publikacji:
    2024
    Wydawca:
    Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
    Tematy:
    social worker
    burnout
    occupational stress
    emotional burden
    pracownik socjalny
    wypalenie zawodowe
    stres zawodowy
    obciążenie emocjonalne
    Opis:
    Zawód pracownika socjalnego należy do profesji szczególnie narażonych na wypalenie zawodowe. Wynika to z pomocowego charakteru pracy, powodującego obciążenie emocjonalne będące skutkiem rosnących oczekiwań klienta i często ograniczonych możliwości ich realizacji, a także z poczucia odpowiedzialności za los klienta. Ponadto pracownicy socjalni mają świadomość odpowiedzialności moralnej za podejmowane decyzje wobec własnego sumienia, klienta, środowiska pracy czy przełożonych oraz świadomość odpowiedzialności prawnej. Ich stres zawodowy często potęguje konieczność wkraczania w sferę niezwykle wrażliwą, trudną i często złożoną klientów, są bowiem świadkami ludzkich nieszczęść, ich wyuczonej bezradności czy trudności adaptacyjnych uniemożliwiających funkcjonowanie społeczne bądź efektywne pełnienie ról rodzicielskich. Niekiedy pracownicy socjalni stają się ofiarami agresji ze strony roszczeniowych klientów. Celem przeprowadzonych badań było określenie zależności między wypaleniem zawodowym badanych pracowników socjalnych, przejawiającym się w różnych jego wymiarach, a poziomem ich ogólnego stresu zawodowego. Rozwiązując główny problem badawczy, dokonano w pierwszej kolejności diagnozy wypalenia zawodowego badanych pracowników socjalnych (zmienna wyjaśniana). W tym celu wykorzystano Kwestionariusz LBQ (Santinello), który jest polską adaptacją włoskiego kwestionariusza Link Burnout Questionnaire (LBQ). Natomiast stres zawodowy badanych pracowników (zmienna wyjaśniająca) określono poprzez zastosowanie Kwestionariusza Poczucia Stresu (KPS). Do kwestionariusza wprowadzono jako dodatkowy wymiar skalę kłamstwa, mogącą służyć jako wiarygodne narzędzie do wstępnej weryfikacji wypowiedzi osób badanych. Przeprowadzone analizy statystyczne potwierdziły przyjęte założenia hipotetyczne o istotnej statystycznie dodatniej korelacji pomiędzy dwiema zmiennymi. Z tego względu problematyka ta wymaga stałych badań i analiz oraz adekwatnych działań zapobiegawczych. Artykuł stanowi jedną z prób diagnozy tego zjawiska oraz zawiera określone konkluzje, mające charakter nie tylko poznawczy, lecz także utylitarny.
    Social worker is one of the professions particularly vulnerable to burnout. This is due to the helping nature of the work, which causes an emotional burden resulting from the client’s growing expectations and often limited possibilities of fulfilling them, as well as from the sense of responsibility for the client’s fate. Moreover, social workers are aware of their moral responsibility for the decisions they make towards their own conscience, the client, the work environment or their superiors, as well as awareness of legal responsibility. Their occupational stress is often intensified by the need to enter the extremely sensitive, difficult and often complex sphere of their clients, because they are witnesses of human misfortunes, their learned helplessness or adaptation difficulties that make it impossible to function socially or effectively perform parental roles. Sometimes social workers become victims of aggression from demanding clients. The aim of the research was to determine the relationship between the burnout of the surveyed social workers, manifested in its various dimensions, and the level of their general occupational stress. In solving the main research problem, first of all, the diagnosis of burnout of the surveyed social workers (explained variable) was made. For this purpose, the LBQ Questionnaire (Santinello) was used, which is the Polish adaptation of the Italian Link Burnout Questionnaire (LBQ). The occupational stress of the surveyed employees (explanatory variable) was determined by using the Stress Feeling Questionnaire. An additional dimension was introduced into the questionnaire – a lie scale, which can serve as a reliable tool for the initial verification of the respondents’ statements. The statistical analyzes performed confirmed the adopted hypothetical assumptions about a statistically significant positive correlation between the two variables. For this reason, this issue requires constant research and analysis as well as adequate preventive actions. The article is one of the attempts to diagnose this phenomenon and contains specific conclusions that are not only cognitive but also utilitarian.
    Źródło:
    Annales Universitatis Mariae Curie-Skłodowska, sectio J – Paedagogia-Psychologia; 2024, 37, 1; 247-268
    0867-2040
    Pojawia się w:
    Annales Universitatis Mariae Curie-Skłodowska, sectio J – Paedagogia-Psychologia
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Kryzys w wartościowaniu i praca emocjonalna a wypalenie zawodowe u nauczycieli religii
    Crisis in the valuation, emotional labor and occupational burnout among teachers of religion
    Autorzy:
    Lachowska, Bogusława
    Starczewski, Karol
    Powiązania:
    https://bibliotekanauki.pl/articles/2164389.pdf
    Data publikacji:
    2015-10-15
    Wydawca:
    Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
    Tematy:
    wypalenie zawodowe
    praca emocjonalna
    praca powierzchowna
    praca głęboka
    okazywanie emocji naturalnie odczuwanych
    kryzys w wartościowaniu
    burnout
    emotional labor
    surface acting
    deep acting
    expression of naturally felt emotions
    crisis in the valuation
    Opis:
    Wstęp W artykule analizowano związek kryzysu wartości oraz strategii pracy emocjonalnej z wypaleniem zawodowym w grupie świeckich nauczycieli religii. Analizowano też rolę pracy emocjonalnej jako mediatora związku między kryzysem wartości a wypaleniem. W badaniach uwzględniono trzy strategie pracy emocjonalnej: pracę powierzchowną, głęboką i okazywanie emocji naturalnie odczuwanych. Materiał i metody Badaniami objęto 169 świeckich nauczycieli religii (24% – mężczyźni, 76% – kobiety). W badaniach zastosowano opracowany przez Olesia Kwestionariusz do Badania Kryzysu w Wartościowaniu, Kwestionariusz Wypalenia Zawodowego Maslach (Maslach Burnout Inventory) oraz Skalę Pracy Emocjonalnej (the Emotional Labor Scale) opracowaną przez Diefendorffa, Croyle i Gosserand. Wyniki Kryzys wartości jest istotnym czynnikiem wypalenia zawodowego w grupie świeckich nauczycieli religii. Praca powierzchowna i okazywanie emocji naturalnie odczuwanych mediują związek kryzysu w wartościowaniu z wyczerpaniem emocjonalnym, depersonalizacją, a także z poczuciem braku osiągnięć – praca powierzchowna zwiększa wypalenie zawodowe, natomiast redukuje je okazywanie emocji naturalnie odczuwanych. Nie potwierdzono związku pracy głębokiej z wypaleniem zawodowym. Wnioski Zasadne jest poszukiwanie czynników sprzyjających okazywaniu w pracy emocji naturalnie odczuwanych, a także tych redukujących pracę powierzchowną. Med. Pr. 2015;66(5):687–700
    Background This article presents an analysis of the relationship between the crisis of values and in the valuation, the strategy of emotional labor, and occupational burnout in the group of lay teachers of religion. In addition, the role of emotional labor as a mediator of the relationship between the crisis of values and burnout was analyzed. Three strategies of emotional labor were considered in the study: surface acting, deep acting, and expression of naturally felt emotions. Material and Methods The study was conducted in a group of 169 lay teachers of religion (males – 24%, females – 76%), using the Questionnaire for Investigating Crisis in Valuation developed by Oleś, the Maslach Burnout Inventory, and the Emotional Labour Scale developed by Diefendorff, Croyle and Gosserand. Results The crisis of values and in the valuation is an important factor responsible for occupational burnout in the group of lay teachers of religion. Surface acting and expression of naturally felt emotions mediate the relationship between crisis in the valuation and emotional exhaustion, depersonalization and lack of personal accomplishment. Surface acting increases, while the expression of naturally felt emotions decreases occupational burnout. Deep acting is not related with occupational burnout. Conclusions It is justified to seek factors favoring the expression of naturally felt emotions, and also those reducing surface acting. Med Pr 2015;66(5):687–700
    Źródło:
    Medycyna Pracy; 2015, 66, 5; 687-700
    0465-5893
    2353-1339
    Pojawia się w:
    Medycyna Pracy
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-12 z 12

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