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Tytuł:
"Appreciate me and i will be your good soldier". The exploration of antecedents to consumer citizenship
Autorzy:
Dewalska–Opitek, Anna
Mitręga, Maciej
Powiązania:
https://bibliotekanauki.pl/articles/125686.pdf
Data publikacji:
2019
Wydawca:
Politechnika Białostocka. Oficyna Wydawnicza Politechniki Białostockiej
Tematy:
customer citizenship behaviour
value co-creation
appreciation
gender
zachowanie obywatelskie klienta
współtworzenie wartości
uznanie
płeć
Opis:
Customer citizenship behaviour (CCB) is an important consumer trend observed in the contemporary market. It may be described as an extra-role, voluntary behaviour performed in favour of other customers or companies. One of the CCB dimensions, namely, providing customer feedback to company offering, overlaps with value co-creation as a booming marketing concept. Our knowledge about factors determining this behaviour is relatively week. Trying to fill the gap, this paper discusses inclination for value co-creation among customers on the basis of literature review and explorative research. This explorative study aims to identify some company-related and customerrelated antecedents to customer citizenship behaviour in the form of value co-creation in favour of companies. The theoretical deliberation is based on a critical literature review. The empirical part of the paper is based on explorative research in the form of a survey of 105 non-randomly selected customers. Aiming to identify the key drivers for customer inclination to participate in value co-creation, the exploratory factor analysis (EFA) was conducted; next, the quality of factor structure was assessed with the help of SmartPLS 3.0 using standard measures of validity; and finally, structural links between the inclination to co-create and distinct antecedents were estimated using the partial least square structural equitation modelling technique (PLS_SEM). The factor analysis suggested distinguishing two aspects of customer co-creation, i.e., either initiated by companies (Organised Co-Creation) or by customers (Spontaneous Co-creation). The estimated PLS structural model shows that only some casual paths were found statistically significant, i.e., the appreciation showed by companies towards customers engaging in the organised co-creation process (as extrinsic motivation) and customer innovativeness, as well as the fulfilment of the need for stability (as intrinsic motivation) with regards to spontaneous co-creation. The ex-post moderation analysis with the help of the PLS_MGA algorithm enabled to identify gender as the factor potentially explaining inter-group differences in the structural model.
Źródło:
Engineering Management in Production and Services; 2019, 11, 3; 48-59
2543-6597
2543-912X
Pojawia się w:
Engineering Management in Production and Services
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
A Pact with the Third Sector. Between Co-Production and Civic Participation. The Italian Case
Autorzy:
Bassi, Andrea
Powiązania:
https://bibliotekanauki.pl/articles/21375660.pdf
Data publikacji:
2023-12-31
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
co-creation
co-production
welfare policy
participatory democracy
social innovation
Opis:
The co-creation/co-production paradigm received significant attention in the last decades from Public Administration managers, officials, and scholars as a viable tool to overcome the limits of the New Public Management framework. Some scholars recognise that co-creation can be the basis for building an alternative administration model called New Public Governance. Other research found that co-creation is an innovative practice in the social investment policy frame. A more recent EU research project examines the idea and practice of co-creation in public services informed by lived experience pilots in 10 European countries. This paper presents the Italian case as an example of an institutional configuration open to the citizens’ participation in the co-design of public services. The paper is organised as follows. In the first paragraph, we illustrate the recent development of the legislation concerning the participation of citizens and civil society organisations in designing and delivering public services and/or management of common goods. The second paragraph deals with a deep analysis of “grey material” and scientific publications concerning the history, evolution and future perspectives of the “Shared Administration” procedures. The third paragraph presents a case study of collaboration between citizens, Third Sector/Civil Society Organisations (TSO/CSO) and public administration at the local level (Municipality of Bologna). The conclusive paragraph summarises the key findings of our study.
Źródło:
Polish Political Science Yearbook; 2023, Specjalny; 69-83
0208-7375
Pojawia się w:
Polish Political Science Yearbook
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Actors And Motivators In Open Innovation Platforms
Autorzy:
Hinojosa, Roberto Osorno
Ramírez Vázquez, Delia del Carmen
Gómez Romero, Hilda Shari
Ramírez Vázquez, Ariadna Itzel
Juvera Brooks, Andrea
Powiązania:
https://bibliotekanauki.pl/articles/476265.pdf
Data publikacji:
2019
Wydawca:
Wyższa Szkoła Ekonomiczno-Humanistyczna w Bielsku-Białej
Tematy:
open innovation
innovation platforms
innovation ecosystems
co-creation
motivators
actors
Opis:
The way innovation is know has started to change, shifting from a closed to an open approach. Open innovation has been creating new ways of working in innovation ecosystems, giving the actors more opportunities to obtain new tools, knowledge and more benefits by collaborating with other actors involved in the same network. These innovation ecosystems have their support on innovation platforms, which have different rules and protocols that describe the way interaction should take place. Based on this, this work is motivated in knowing why actors would participate in open innovation platforms. The approach for this paper is to define the motivators and interests of the actors – Government, Businesses and Universities – in their participation in open innovation platforms, as well as to represent how this can benefit them. A case is presented in which the motivators and actors are related in an ecosystem, indicating how they take advantage of the knowledge and resources in it.
Źródło:
MIND Journal; 2019, 7; 1-19
2451-4454
Pojawia się w:
MIND Journal
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Application of customisation and personalisation in digital solutions of the non-life insurance market: a case study of Lithuanian, Latvian and Estonian e-sales platforms
Autorzy:
Baranauskas, Gedas
Powiązania:
https://bibliotekanauki.pl/articles/2014144.pdf
Data publikacji:
2021
Wydawca:
Politechnika Białostocka. Oficyna Wydawnicza Politechniki Białostockiej
Tematy:
mass customisation
mass personalisation
digitalisation
co-creation
Baltic insurance market
masowa kastomizacja
masowa personalizacja
cyfryzacja
współtworzenie
bałtycki rynek ubezpieczeń
Opis:
The Baltic non-life insurance market has not only continued recording a dynamic premium growth in the past three years but also has shown a significant transition to digital technologies and solutions. Here, the development of customised insurance products and systems, assessment of claims, and creation of personalised customer experience can be considered best practices in the application of theoretical concepts and, accordingly, require continuous studies from a scientific point of view. Therefore, the following research aims to present an as-is status of existing solutions of digital insurance platforms in Baltic countries and to clarify their compatibility with customisation, personalisation, and value co-creation features at the practical product and functional levels. Accordingly, a case-study method following a combination of a descriptive embedded single-case design and the state-of-the-art method was applied in the analysis of the non-life insurance market, its e-channel environment, and platforms of three Baltic countries — Lithuania, Latvia, and Estonia. The multidimensional assessment matrix has been designed to present the results of the case study analysis on the practical product and functional levels. Research results refer to an assumption that ideas and methods of Mass Customisation and Mass Personalisation concepts, as well as their combination with digital solutions, penetrate the analysed part of the non-life insurance market in the Baltic countries and result in a mutually useful outcome for insurance companies and end-users. The paper contributes to further theoretical investigation of digitalisation and digital transformation of the non-life insurance market in the Baltic countries, as well as the development of practical knowledge in combined management and IT solutions application.
Źródło:
Engineering Management in Production and Services; 2021, 13, 2; 68-82
2543-6597
2543-912X
Pojawia się w:
Engineering Management in Production and Services
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Boosting creativity in co-creation with consumers in the fuzzy frontend of new product development: A literature review and organizing framework
Autorzy:
Olszewski, Mieszko
Powiązania:
https://bibliotekanauki.pl/articles/2080383.pdf
Data publikacji:
2022-07-29
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
creativity
co-creation
new product development
idea generation
ideation
Opis:
Interest in consumer co-creation in the fuzzy front-end of the new product development (NPD) process has increased in recent years. It is generally acknowledged that integrating consumers into collaborative idea generation leverages the potential of social interactions, knowledge sharing and collective creativity, and it may improve the success of NPD. Despite extensive literature on value co-creation, little is known about how creativity can be enhanced and encouraged in this process. Based on a thorough literature review, the author develops an organising framework and six propositions on how creativity can be stimulated at the fuzzy front-end of the innovation process. By exploring the relevant literature, this study extends the understanding of the role that creativity plays in co-creation for NPD and provides some guidelines that may help boost the creative output and interest in co-creation activities during the development stage of an idea.
Źródło:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie; 2022, 94, 2; 36-47
1731-6758
1731-7428
Pojawia się w:
e-mentor. Czasopismo naukowe Szkoły Głównej Handlowej w Warszawie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Co-creating value with the customers in manufacturing companies
Współtworzenie z klientami wartości w przedsiębiorstwach produkcyjnych
Autorzy:
Łaszkiewicz, A.
Powiązania:
https://bibliotekanauki.pl/articles/202950.pdf
Data publikacji:
2018
Wydawca:
Politechnika Poznańska. Wydawnictwo Politechniki Poznańskiej
Tematy:
co-creation
value
customer behavior
product design
design management
virtual communities
współtworzenie
wartość
zachowanie klienta
projektowanie produktu
zarządzanie wzornictwem
społeczności wirtualne
Opis:
Changes in the sphere of consumer behavior under the influence of the development and dissemination of ICTs have a significant impact on the operations of enterprises. These changes also affect the concept of value and changes taking place in this area. Over the years, “value” perceived as a set of benefits produced by the company and offered to the final recipient of the product or service has changed its character. Products began to be treated more individually, and the challenge of the marketing departments was to adapt the offer to the needs of individual clients. No longer the product, but the value associated with it became the most important. Contemporary clients are also co-creators of value. They are involved in the process of co-creating the products and services of companies, their marketing activities, and communication. We can observe a paradigm shift in the area of business management, marketing, and interaction with the market as well as value creation.
Zmiany w sferze zachowań konsumenckich pod wpływem rozwoju i upowszechniania ICT mają znaczący wpływ na działalność przedsiębiorstw. Zmiany te wpływają również na pojęcie wartości. Przestaje ona być postrzegana jako zestaw korzyści wytwarzanych i dostarczanych przez firmę. Coraz częściej udział w tym procesie mają konsumenci. Angażują się w proces współtworzenia produktów i usług firm, ich działań marketingowych i komunikacji. W artykule autorka omawia zagadnienie współtworzenia wartości z konsumentami w środowisku wirtualnym, prezentuje definicje występujące w literaturze przedmiotu, obszary zastosowań, a także przykłady adaptacji omawianego podejścia w przedsiębiorstwie produkcyjnym. W artykule zaprezentowano częściowe wyniki badania realizowanego przez autorkę wśród przedsiębiorstw w obszarze współtworzenia wartości z konsumentami.
Źródło:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie; 2018, 77; 195-204
0239-9415
Pojawia się w:
Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Co-Creation and Enhanced Youth Participation in Local Decision-Making: The Perception of Public Sector Readiness
Autorzy:
Narbutaite Aflaki, Inga
Hallik, Maarja
Nordberg, Kenneth
Kangro, Kadri
Powiązania:
https://bibliotekanauki.pl/articles/21379494.pdf
Data publikacji:
2023-12-31
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
co-creation readiness
youth participation
dialogues
deliberation
Opis:
The reverted demographic pyramid makes youth a decreasing percentage of our increasingly ageing population, leaving youth groups with less power and chances to influence the future of public policies and services through established participation channels. There is a potential risk of losing the interests of broader, including less heard, youth groups in democratic decision-making and implementation. Research evidence shows that we need to broaden knowledge and accountability towards these groups by including them more in co-creation to secure their trust and meaningful policy impact. One major way to improve trust in the public sector is by enhancing the abilities of professionals, managers, politicians and NGOs to co-create public and individual values with youth groups for better services and solutions instead of acting and making decisions on their behalf. Also, cross-sector collaboration among institutional units or stakeholders from different sectors on a local scale is often required to enhance the value of services or local community decisions. This paper explores from a comparative perspective the readiness of the local governments for enhanced democratic participation and co-creation of public services and public value with youth. Based on document studies, interviews and cross-sectoral learning dialogues between engaged researchers, public sector and NGO representatives conducted in three countries – Sweden, Finland, and Estonia – the paper illustrates the current perceptions of public professionals and managers regarding their approach to co-creation with youth and the public.
Źródło:
Polish Political Science Yearbook; 2023, Specjalny; 55-68
0208-7375
Pojawia się w:
Polish Political Science Yearbook
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Co-Creation of Local Development and Effective Public Participation. Sozialer Zusammenhalt („Social Cohesion”) Programme in Berlin as an Example of Practice
Autorzy:
Wiktorska-Święcka, Aldona
Powiązania:
https://bibliotekanauki.pl/articles/21375656.pdf
Data publikacji:
2023-12-31
Wydawca:
Wydawnictwo Adam Marszałek
Tematy:
urban governance
local development
participation
Berlin
co-creation of public policy
Opis:
Co-creation of public policy can be considered a democratic innovation, all the more so as this approach seems to secure the possibility of „redefining what is democracy”. Understood this way, it is a direct source of changes in urban governance systems. Hence, the essence of the considerations is reflection on co-creation as a principle regulating the current urban governance practices and public participation in Berlin. The subject of the analysis in the empirical part of the paper is the Sozialer Zusammenhang („Social Cohesion”) Programme implemented since 2020. The aim is to present the specificity accompanying co-creation with citizens and evaluate the solutions’ effectiveness. Particular attention is paid to the key issue of what institutional arrangements support co-creation in a specific local context, i.e., at the neighbourhood level, and to discuss to what extent they can be considered effective public participation.
Źródło:
Polish Political Science Yearbook; 2023, Specjalny; 41-54
0208-7375
Pojawia się w:
Polish Political Science Yearbook
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Contemporary artistic practices of cultural communication: problematization of co-creation opportunities
Współczesne praktyki artystyczne komunikacji kulturowej: problematyzacja możliwości współtworzenia
Autorzy:
Zhyvohliadova, Iryna
Powiązania:
https://bibliotekanauki.pl/articles/1376040.pdf
Data publikacji:
2019
Wydawca:
Uniwersytet Zielonogórski. Wydział Humanistyczny
Tematy:
contemporary artistic practices
cultural communications
postmodern
co-creation
artistic perception.
Opis:
Modern individuals face a relatively new for themselves problem of communicating with the art. The desire to get joy from "co - creation", the desire to use it as a way of asserting and self – realization faces the problem of self - determination in the world of total artistic and aesthetic relativism. The viewer falls into the situation of the potential impossibility of perceiving information. "Freedom" of the author turns into "non-freedom" of the subject of perception. The advocacy of the sovereignty of certain creative worlds in the modern cultural space, the awareness of creativity as an individual way of self-realization, that is so acutely today, in itself, can turn the state-of-art in any direction. Modern artistic space can give a person an exciting feeling of freedom, open prospects, but can also become a fact of voluntary deindividualization of a person, to give birth to a sense of loneliness, self-negligence. The liberation pathos of "emancipated" art can turn out to be a direct violation of the sovereignty and freedom of the subjects of "co-creation," or their spiritual consolidation, the "breakthrough" of alienation and loneliness.
Źródło:
International Journal of Slavic Studies Transgressive, Pragmatic and Speculative Horizons of Popular Literature and Culture; 2019, 1, 1; 122-132
2658-154X
Pojawia się w:
International Journal of Slavic Studies Transgressive, Pragmatic and Speculative Horizons of Popular Literature and Culture
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Creating public value through collaborative governance? Organization and management of shared services centers in the metropolitan cities in Poland
Autorzy:
Modrzyński, Paweł
Gawłowski, Robert
Powiązania:
https://bibliotekanauki.pl/articles/325550.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
public sector management
co-creation of public value
collaborative governance
shared services centers
zarządzanie sektorem publicznym
współtworzenie wartości publicznej
współrządzenie
centra usług wspólnych
Opis:
Collaborative management means creating organizational structures based on cooperation, and thus creating more effectiveness in the area of management and economic calculation. This article presents the assessment of shared service centers (SSCs) operating the 12 largest Polish cities. The purpose of this article is to attempt to evaluate the effects of implementing a tool characteristic of business into the public sector. The conducted research allowed to define the goals that local governments associate with the creation of SSCs, gave the answer to the questions to what extent the above objectives were achieved, what were the threats to the process of putting in place organizational changes and what competences of the management staff of the serviced entities were crucial in the process. The final conclusion is that changing location of back-office service provides quick success in terms of operational actions, but demands additional skills of managers in order to receive public value.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 135; 151-168
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Customer knowledge in (co)creation of product. A case study of IKEA
Autorzy:
Koniorczyk, Grażyna
Powiązania:
https://bibliotekanauki.pl/articles/522124.pdf
Data publikacji:
2015
Wydawca:
Uniwersytet Ekonomiczny w Katowicach
Tematy:
Customer co-creation
Customer knowledge
IKEA
Value co-creation
Opis:
Customers knowledge is an attractive and effective source of ideas for proposals innovative products (services) as well as changes in existing products (services). Contemporary firms recognize the need to co-create product (services) with the participation of customers. The aim of this article is to define customer knowledge, value co-creation and customer co-creation concepts. The activities of IKEA were used to illustrate the issues presented in the article.
Źródło:
Journal of Economics and Management; 2015, 22; 107-120
1732-1948
Pojawia się w:
Journal of Economics and Management
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Defining Participatory Worlds: Canonical Expansion of Fictional Worlds through Audience Participation
Autorzy:
Blázquez, José Sánchez
Powiązania:
https://bibliotekanauki.pl/articles/1961831.pdf
Data publikacji:
2018
Wydawca:
Ośrodek Badawczy Facta Ficta
Tematy:
participatory culture
participatory worlds
transmedia franchising
audience participation
fictional world
co-creation
Źródło:
Facta Ficta. Journal of Theory, Narrative & Media; 2018, 2, 2; 13-36
2719-8278
Pojawia się w:
Facta Ficta. Journal of Theory, Narrative & Media
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Desing jako narzędzie innowacji
Autorzy:
Wicher-Baluta, Agnieszka
Powiązania:
https://bibliotekanauki.pl/articles/630389.pdf
Data publikacji:
2013
Wydawca:
Szkoła Główna Handlowa w Warszawie
Tematy:
design, innovations, design management, radical innovation, co-creation
Opis:
Innovations make it possible to accelerate economic growth and overtaking in global competition, they are a cornerstone in building a competitive advantage. We can say that innovative solutions to decide nowadays about the visibility and success of your business. The main thesis concerning the article says that the design is a tool of innovation. Under this role, design can be a primary determinant of innovative strategy development, it may be at the center of a comprehensive vision of the objectives, asses available resources and possibilities for their use or can be the basis of specific methods and sequence of actions to achieve progress and solve key problems of the company. Against this background, a crucial questions arises, how to generate innovative solutions based on design? The purpose of this paper is to present two innovative methodologies in the area of design management: radical innovation and co-creation and present their implications for innovations.
Źródło:
Kwartalnik Kolegium Ekonomiczno-Społecznego Studia i Prace; 2013, 4; 179-190
2082-0976
Pojawia się w:
Kwartalnik Kolegium Ekonomiczno-Społecznego Studia i Prace
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Determinants of the co-creation of consumer value on the sports event market
Determinanty współtworzenia wartości dla nabywców na rynku wydarzeń sportowych
Autorzy:
Waśkowski, Z.
Powiązania:
https://bibliotekanauki.pl/articles/2082519.pdf
Data publikacji:
2020
Wydawca:
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie. Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
Tematy:
consumer value
co-creation of value
sports events market
współtworzenie wartości
wartość dla nabywców
rynek wydarzeń sportowych
Opis:
Although the concept of the co-creation of consumer value has been subject to numerous research projects and scientific debates, it still arouses controversy. Its possible applications are still discussed and its various aspects require more in-depth analyses. This article is conceptual in nature and presents the determinants of the co-creation of value on the sports event market. It also addresses its opportunities and limitations. The conducted analysis allowed for a conclusion that the creation of value for sports events is cooperative in nature, with three main groups of entities involved.
Koncepcja współtworzenia wartości dla nabywców mimo, że jest przedmiotem licznych badań i dyskusji naukowych nadal wzbudza wiele kontrowersji. Brakuje jednomyślności w zakresie możliwości jej stosowania, wiele zagadnień wymaga dalszych, pogłębionych badań. Prezentowany artykuł ma charakter koncepcyjny, przedstawiono w nim uwarunkowania współtworzenia wartości na rynku wydarzeń sportowych oraz wskazano na związane z tym możliwości i ograniczenia. W wyniku przeprowadzonych analiz ustalono, że tworzenie wartości wydarzeń sportowych ma charakter kooperatywny, a w proces ten są zaangażowane trzy główne grupy podmiotów.
Źródło:
Zeszyty Naukowe Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie. Polityki Europejskie, Finanse i Marketing; 2020, 23[72]; 247-255
2081-3430
Pojawia się w:
Zeszyty Naukowe Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie. Polityki Europejskie, Finanse i Marketing
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Internet-based consumer co-creation experience of the new product development process
Autorzy:
Khrystoforova, Viktoria
Siemieniako, D.
Powiązania:
https://bibliotekanauki.pl/articles/125580.pdf
Data publikacji:
2019
Wydawca:
Politechnika Białostocka. Oficyna Wydawnicza Politechniki Białostockiej
Tematy:
consumer co-creation
new product development
open innovation
Internet-based co-creation
co-creation experience
współtworzenie konsumenta
rozwój nowych produktów
otwarta innowacja
współtworzenie przez Internet
doświadczenie współtworzenia
Opis:
The paper aims to explore consumer co-creation experience of new product development processes. Specifically, it is an attempt to determine the level of consumer engagement in an online co-creation process, identifying motives and reasons for the participation in new product development as well as understanding the types of Internet-based co-creation that are mostly preferred by consumers. The study used an online questionnaire and the CAWI method. The results of the research showed that consumers were interested in being involved in the co-creation of new product development. However, some consumers clearly expressed their reservations regarding participation because they felt lacking required knowledge.
Źródło:
Engineering Management in Production and Services; 2019, 11, 3; 60-68
2543-6597
2543-912X
Pojawia się w:
Engineering Management in Production and Services
Dostawca treści:
Biblioteka Nauki
Artykuł
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