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Wyszukujesz frazę "services market" wg kryterium: Temat


Tytuł:
The determinants forming prices for mechanized agricultural services for the households
Autorzy:
Lypchuk, V.
Vyslobodska, H.
Powiązania:
https://bibliotekanauki.pl/articles/410805.pdf
Data publikacji:
2017
Wydawca:
Polska Akademia Nauk. Oddział w Lublinie PAN
Tematy:
households
agriculture
production mechanized services
services market
Opis:
The article deals with the practical aspects of the prices formation of the mechanized services for households. The volumes of production of agricultural products by households in the dynamics were presented in the article. The manners of processing of land and the ratio of their shares were represented. The data used by the authors of the sociological survey were received to identify trends in price changes for mechanized agricultural services. On the basis of the conducted questionnaire survey, the analysis of changes in the price and cost of the main types of mechanized services consumed by households in the process of agricultural activity, the approaches and motives of service providers to the formation of their prices were studied, the reasons for the deviations of actual prices for mechanized services against substantiated. The factors of choice of buyers of agricultural agricultural services were filed. The calculation of prices for agricultural agricultural services according to the complexity of their implementation was carried out. The determinants of the price of production mechanized agricultural services were analyzed. The dynamics of the presence of tractors and combine harvesters in the farms of the rural population of the Lviv region is shown in this study.
Źródło:
ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes; 2017, 6, 3; 31-38
2084-5715
Pojawia się w:
ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Customer Experience in the Banking Services Market
Autorzy:
Butor-Keler, Agnieszka
Powiązania:
https://bibliotekanauki.pl/articles/1058078.pdf
Data publikacji:
2019
Wydawca:
Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:
Customer experience
banking services market
customer
Opis:
Customer experience (CX) is extremely important for the banking sector. CX is the sum of all customer experiences, from entering the bank branch to contacting the helpline or online banking. It is how the consumer receives the banks and what emotions associated with contact with the bank have an impact on the overall satisfaction with using the bank's services. Customer satisfaction and the quality of services provided by banks is the basis for building competitive advantage by banks. The purpose of this review article is to present CX development and quality at banks. Tools such as NPS or Mystery Shopper will also be shown to help assess customer satisfaction in banks.
Źródło:
World Scientific News; 2019, 134, 2; 148-160
2392-2192
Pojawia się w:
World Scientific News
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The model of evaluating the efficiency of educational services market based on the balanced scorecard
Autorzy:
Gryshchenko, I. M.
Bebko, S. V.
Powiązania:
https://bibliotekanauki.pl/articles/2157011.pdf
Data publikacji:
2014
Wydawca:
Instytut Studiów Międzynarodowych i Edukacji Humanum
Tematy:
educational services market
balanced scorecard
the efficiency of educational services market.
financial and non-financial indicators
Opis:
There has been considered in the article the issue of evaluating the efficiency of functioning of the educational services market under the conditions of national economy formation. There has been analyzed the educational services markets of Ukraine and China. There has been suggested the model of evaluating the effectiveness of functioning of educational services market based on the tools of the balanced scorecard.
Źródło:
Społeczeństwo i Edukacja. Międzynarodowe Studia Humanistyczne; 2014, 1(13); 91-104
1898-0171
Pojawia się w:
Społeczeństwo i Edukacja. Międzynarodowe Studia Humanistyczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Price formation of mechanized services for households
Autorzy:
Lypchuk, V.
Vyslobodska, H.
Powiązania:
https://bibliotekanauki.pl/articles/410958.pdf
Data publikacji:
2016
Wydawca:
Polska Akademia Nauk. Oddział w Lublinie PAN
Tematy:
households
mechanized services
services price
services market
consumers of mechanized services
Opis:
The article deals with the practical aspects of the prices formation of the mechanized services for households. On the basis of the questionnaire data the analysis of changes in prices and production costs of the main types of mechanized services consumed by households in the process of agricultural activity was conducted, the attitudes and motives of service providers for the formation of prices were studied and their validity was assessed.
Źródło:
ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes; 2016, 5, 3; 135-140
2084-5715
Pojawia się w:
ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
An Analysis of EBA Soft Law on the Payment Services Market
Analiza soft law EBA na rynku usług płatniczych
Autorzy:
Fedorowicz, Magdalena
Zalcewicz, Anna
Powiązania:
https://bibliotekanauki.pl/articles/1185891.pdf
Data publikacji:
2019-01-31
Wydawca:
Polskie Wydawnictwo Ekonomiczne
Tematy:
payment services market
eba
soft law
customer protection on the payment services market
eba functions on the payment services market.
rynek usług płatniczych
ochrona klienta na rynku usług płatniczych
funkcje eba na rynku usług płatniczych.
Opis:
The objective of this paper, entitled “An Analysis of EBA Soft Law on the Payment Services Market” is firstly to reconstruct the substantive content of the main types of EBA soft law for the payment services market and group the resulting findings according to thematically classified procedural standards and principles (as related, for example, to data aggregation) specified by EBA both for payment services providers, consumers and supervisory authorities. The second aim is to identify and classify the functions and roles arising therefrom and fulfilled by EBA soft law for the payment services market. The third research goal of this project is to answer the following question: is it possible to argue that EBA soft law on the payment services market has a special or distinct character compared to soft law from other segments of the European Union’s financial market?
Celem opracowania Analiza soft law EBA na rynku usług płatniczych stało się po pierwsze, dokonanie materialnej rekonstrukcji głównych typów soft law EBA dla rynku usług płatniczych i pogrupowanie powstałej stąd materii w oparciu o wyodrębnione tematycznie określone przez EBA standardy i wzorce postępowań, tak dla dostawców usług płatniczych, jak i dla konsumenta rynku usług płatniczych oraz nadzorców (np. w zakresie agregacji danych). Po drugie, celem przedstawianego artykułu było również wyodrębnienie i nazwanie wynikających stąd funkcji i roli, jakie soft law EBA pełni na rynku usług płatniczych. Trzecim zamierzeniem badawczym stało się udzielenie odpowiedzi na pytanie czy w porównaniu do soft law z pozostałych segmentów rynku finansowego UE można w odniesieniu do soft law EBA na rynku usług płatniczych argumentować o istnieniu szczególnej specyfiki czy podziału.
Źródło:
Przegląd Ustawodawstwa Gospodarczego; 2019, 1; 2-7
0137-5490
Pojawia się w:
Przegląd Ustawodawstwa Gospodarczego
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Transport of goods on the example of a selected section of transport in Poland
Autorzy:
Macioszek, Elżbieta
Jurdana, Irena
Powiązania:
https://bibliotekanauki.pl/articles/27312360.pdf
Data publikacji:
2023
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
sea transport
transport
services market
transport morski
rynek usług
Opis:
The article presents the issue of the transport of goods in relation to sea transport. Sea transport has been known to mankind for a long time. Currently, maritime transport is not limited only to the transport of goods and/or passengers along sea routes, which are carried out between seaports using appropriately adapted means of transport. It is a branch of transport, which consists of a very good knowledge of navigation, highly specialized staff, and a wide range of containers for transporting various types of cargo, often requiring specialized conditions. In addition, sea transport is perfectly combined with intermodal transport, so that in the end, the transport process is the most beneficial for all participants, i.e., the customers, sellers, distributors, and manufacturers. The main purpose of the article was to present the volume of goods transported in this branch of transport. The article, after introducing the issue, presents the classification of sea vessels, refers to the market of maritime transport services and its conditions for further development, and analyzes the overall volume of goods transported in the seaports of Gdańsk and Gdynia against the background of other Polish seaports in the years 2011-2021.
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2023, 121; 127--140
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
‘Lemonisation’ and Information Asymmetry on the Educational Services Market in Ukraine
Autorzy:
Kozak, Liudmyla
Kovalchuk, Vitalii
Gudz, Iurii
Novak, Anna
Powiązania:
https://bibliotekanauki.pl/articles/18105194.pdf
Data publikacji:
2022-09-27
Wydawca:
Fundacja Pro Scientia Publica
Tematy:
educational services market
information technology
information asymmetry
education
‘lemonisation’ of the market
Opis:
Aim. The article aims to analyse the manifestations of information asymmetry in the market of educational services to develop proposals for improving the communication programmes of higher education institutions of Ukraine. Methods. The authors describe the display of information asymmetry in the market of educational services based on a sociological study among the 1st and 2nd-year students of Ukrainian universities, which aimed to study the criteria for choosing an educational programme. The authors used correlation analysis to assess the statistical significance of the influence of individual criteria on the selection of entrants. The survey was conducted at the universities in Ukraine that provide educational services on the bachelor’s degree specialities of 073 Management and 075 Marketing. A critical and comparative analysis of state regulatory measures to overcome information asymmetry was also applied. Results. The annual decrease in the number of university entrants in Ukraine and around the world has led to increased competition among universities, resulting in an escalation of information asymmetry in the market of educational services and its ‘lemonisation’. Conclusions. According to the results of the sociological study, despite the high availability of sources of information, at the time of entering the university, the vast majority of students did not consider themselves sufficiently informed about the benefits of studying in the chosen educational and professional programme. Several state regulatory measures have been taken to provide quality educational services in Ukraine and ensure unbiased information about universities. It was revealed that by allocating state-funded places for a specific speciality and university, the government significantly influences the choice of applicants. However, it should be noted that such impact is not very significant for applicants with high scores. Given this, the impact and effectiveness of both the state regulation system of universities in Ukraine and its specific instruments require further study. Cognitive value. The study results contribute to overcoming the asymmetry of information in the market of educational services, serve as a methodological basis for improving the communication programmes of higher education institutions, promote healthy competition among them. The findings of this study can be considered an essential contribution to future research.
Źródło:
Journal of Education Culture and Society; 2022, 13, 2; 645-658
2081-1640
Pojawia się w:
Journal of Education Culture and Society
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Problems realating to the statistical research of the national market of logistics services in war conditions
Autorzy:
Hrynchak, Nataliia
Yatsenko, Olha
Bulatova, Olena
Ptashchenko, Olena
Powiązania:
https://bibliotekanauki.pl/articles/10096262.pdf
Data publikacji:
2023-02-24
Wydawca:
Główny Urząd Statystyczny
Tematy:
logistics service
logistics services market
system of statistical indicators
freight transportation
warehousing
Opis:
The article discusses the theoretical principles of statistical research with regard to the national market of logistics services during wartime. The system of statistical indicators of the research of the logistics services market is structured through the allocation of separate blocks of indicators by priority of their estimation in war conditions. The market of logistics services of Ukraine is characterised by selected blocks of indicators. The paper identifies the main structural changes that occurred due to the hostilities faced by the country. Moreover, the authors determine the main factors influencing the functioning of the analysed market during war, as the statistical study of these factors is considered necessary for the transformation and development of logistics services. It is substantiated that taking into account such statistical indicators as the level and availability of logistics infrastructure, security, the human factor and changes in legislation are likely to result in a new alternative direction of logistics routes and contribute to the development of the logistics services market in general. The authors proposed the construction of a centralised electronic service (or several services) with the purpose of consolidating information about the logistics infrastructure. The software system should offer the option of an operational interactive visualisation.
Źródło:
Statistics in Transition new series; 2023, 24, 1; 13-28
1234-7655
Pojawia się w:
Statistics in Transition new series
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The model of evaluating the efficiency of educational services market based on the balanced scorecard
Autorzy:
Gryshchenko, I. M.
Bebko, S. V.
Powiązania:
https://bibliotekanauki.pl/articles/2158754.pdf
Data publikacji:
2014
Wydawca:
Instytut Studiów Międzynarodowych i Edukacji Humanum
Tematy:
balanced scorecard
financial and non-financial indicators
the efficiency of educational services market
Opis:
Summary. There has been considered in the article the issue of evaluating the efficiency of functioning of the educational services market under the conditions of national economy formation. There has been analyzed the educational services markets of Ukraine and China. There has been suggested the model of evaluating the effectiveness of functioning of educational services market based on the tools of the balanced scorecard.
Źródło:
Prosopon. Europejskie Studia Społeczno-Humanistyczne; 2014, 1(7); 11-25
1730-0266
Pojawia się w:
Prosopon. Europejskie Studia Społeczno-Humanistyczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
THE PRESENT-DAY SITUATION OF THE TRANSPORT AND LOGISTICS SECTORS IN POLAND AND BELARUS AND THE CHALLENGES TO THEIR DEVELOPMENT T
Autorzy:
Demianiuk, Regina
Bandarenka, Natallia
Powiązania:
https://bibliotekanauki.pl/articles/1818296.pdf
Data publikacji:
2020-12-28
Wydawca:
Uniwersytet Przyrodniczo-Humanistyczny w Siedlcach
Tematy:
logistics
logistics services market
Polska
Belarus
TSL Sector
logistyka
branża TSL
rynek usług logistycznych
Polska
Białoruś
Opis:
The article presents the condition of the transport and logistics sector, and the problems and challenges to the development of TFL companies in Poland and Belarus. Special attention has been paid to the condition of the transport and logistics market in Poland and Belarus and the logistic efficiency of Poland and Belarus analysed on the basis of the LPI developed by the World Bank. The position of Polish logistics was highly rated, while Belarus was outside the first hundred countries rated in accordance with the LPI. The transport and logistics sector is an important and prosperous branch of the Polish economy. Despite quite an active transport and logistics policy in Belarus, the market for logistics services is underdeveloped. The transport and logistics sector in Poland and Belarus operates in an environment subject to dynamic changes, such as digitization, artificial intelligence, Big Data, automation and e-commerce development. Among other things, the development of the TFL on both sides of the border will depend on the understanding and the need to adapt to the ongoing megatrends.
W artykule przybliżono aktualny stan branży transportowo-logistycznej jak i problemy, wyzwania dla rozwoju firm TSL w Polsce i w Białorusi. W szczególności przedstawiono kondycję rynku transportowo-logistycznego w Polsce i w Białorusi, przeanalizowano wydajność logistyczną Polski i Białorusi na podstawie wskaźnika LPI, opracowanego przez Bank Światowy. Pozycja polskiej logistyki została wysoko oceniona, zaś Białoruś znalazła się poza pierwszą setką państw ocenianych według LPI. Branża transportowo-logistyczna jest ważną i dobrze prosperującą branżą polskiej gospodarki. Mimo dość aktywnie realizowanej w Białorusi polityki transportowej i logistycznej rynek usług logistycznych jest słabo rozwinięty. Branża transportowa i logistyczna w Polsce i w Białorusi funkcjonuje w środowisku podlegającym dynamicznym zmianom takim jak cyfryzacja, sztuczna inteligencja, Big Data, automatyzacja, rozwój e-commerce. Między innymi od zrozumienia i konieczności dostosowania się do zachodzących megatrendów będzie zależał rozwój TSL po obu stronach granicy.
Źródło:
Zeszyty Naukowe Uniwersytetu Przyrodniczo-Humanistycznego w Siedlcach; 2020, 52, 125; 15-27
2082-5501
Pojawia się w:
Zeszyty Naukowe Uniwersytetu Przyrodniczo-Humanistycznego w Siedlcach
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The market for rail freight services : certain selected aspects
Autorzy:
Markowska, K.
Powiązania:
https://bibliotekanauki.pl/articles/247520.pdf
Data publikacji:
2015
Wydawca:
Instytut Techniczny Wojsk Lotniczych
Tematy:
liberalization of the rail freight market
infrastructure
commodity market services
Opis:
The Polish market for rail freight services belongs to a group of markets with a relatively high level of liberalization. Strong competition on the Polish freight market, forcing the search for new sources of strategic advantage, is leading to processes of consolidation, merging and acquisition. There are high fees for access to the infrastructure, despite its relatively low quality of performance. Opportunities for rail-related international exchange are not being taken, the geographical location of Poland is not being taken advantage of and the quality of the services provided is low. An important role in the intensification of rail transport infrastructure is the condition of the railway network. The modernization of these networks by 2011 has improved the condition of the Polish railway infrastructure. The structure of the rail freight market by weight of cargo in Poland, the structure of the polish freight market, the dynamics of changes in the size of cargo in the years from 2006 to 2011 according to transported mass relative to the size of the cargo in 2004, advantages of rail freight services, problems with the development of the rail freight market are presented in the paper.
Źródło:
Journal of KONES; 2015, 22, 3; 149-153
1231-4005
2354-0133
Pojawia się w:
Journal of KONES
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Marketing w działalności banków
Autorzy:
Stolarska, Agnieszka
Powiązania:
https://bibliotekanauki.pl/articles/687044.pdf
Data publikacji:
2019
Wydawca:
Uniwersytet Marii Curie-Skłodowskiej. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej
Tematy:
Bank, marketing, services, market, financial institutions
bank, marketing, usługi, rynek, instytucje finansowe
банк, маркетинг, услуги, рынок, финансовые органы
Opis:
This paper aims at analysing the utilisation and implementation of the rules of marketing within banking activities. It includes an analysis of the essence of the provision of services and that of the financial services market, the rules of bank marketing, and the shaping of marketing instruments in banks. In addition, it provides examples of the implementation and utilisation of marketing principles in selected banks. The necessity of applying the rules of marketing in the activities of banks is a result of the changes which have occurred during the last several-dozen years within the banking services market and inside the financial institutions’ environment. Financial markets constitute an inseparable element of each and every economy, along with the consumer goods, manufactured goods and resource markets. They engage in the process of fund and product flow.
Niniejszy artykuł ma na celu analizę wykorzystania i wdrożenia zasad marketingu w działalności bankowej. Obejmuje analizę istoty świadczenia usług i rynku usług finansowych, zasad marketingu bankowego oraz kształtowania instrumentów marketingowych w bankach. Ponadto zawiera przykłady wdrożenia i wykorzystania zasad marketingowych w wybranych bankach. Konieczność stosowania zasad marketingu w działalności banków wynika ze zmian, które zaszły w ciągu ostatnich kilkudziesięciu lat na rynku usług bankowych i w otoczeniu instytucji finansowych. Rynki finansowe stanowią nieodłączny element każdej gospodarki, a także rynki towarów konsumpcyjnych, towarów wytwarzanych i zasobów. Angażują się w proces przepływu funduszy i produktów.
Целью данной статьи является анализ использования и реализации принципов маркетинга в банковской сфере. В нем анализируются сущность предоставления услуг и рынок финансовых услуг, принципы банковского маркетинга и разработка маркетинговых инструмен- тов в банках. Кроме того, он содержит примеры реализации и использования принципов марке- тинга в отдельных банках. Необходимость применения принципов маркетинга в деятельности банков обусловлена изменениями, которые произошли на рынке банковских услуг и в среде финансовых учреждений за последние несколько десятилетий. Финансовые рынки являются неотъемлемой частью любой экономики, а также рынков потребительских товаров, промыш- ленных товаров и ресурсов. Они участвуют в потоке средств и продуктов.
Źródło:
Wschód Europy. Studia humanistyczno-społeczne; 2019, 5, 2
2450-4866
Pojawia się w:
Wschód Europy. Studia humanistyczno-społeczne
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Effect of deregulation on changes in the local market of postal services (with the example of the former Tarnów Voivodeship)
Wpływ deregulacji na zmiany lokalnego rynku usług pocztowych (na przykładzie byłego województwa tarnowskiego)
Autorzy:
Michalik, Edward
Powiązania:
https://bibliotekanauki.pl/articles/415376.pdf
Data publikacji:
2011-12
Wydawca:
Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie
Tematy:
deregulation of the market of postal services
liberalisation of the market of postal services
postal services
postal services market
Poczta Polska (Polish public postal services)
delivery services
delivery companies
postal companies
deregulacja rynku usług pocztowych
liberalizacja rynku usług pocztowych
usługi pocztowe
rynek usług pocztowych
Poczta Polska
usługi kurierskie
firmy kurierskie
firmy pocztowe
Opis:
The paper presents the effect of the processes of liberalisation and deregulation of the postal services market on the local market of postal services of the former Tarnów Voivodeship (now the city of Tarnów, the Counties: Tarnów, Bochnia, Brzesko, Dąbrowa Tarnowska, Dębica). In particular, the terms of postal services and of the postal services market have been discussed, and then the further stages of the processes of liberalisation and deregulation of this market within the European Union and in Poland and their effect on the local market of these services in the former Tarnów Voivodeship.
W pracy przedstawiono wpływ procesów liberalizacji i deregulacji rynku usług pocztowych na lokalny rynek usług pocztowych byłego województwa tarnowskiego (obecnie miasto Tarnów, powiaty: tarnowski, bocheński, brzeski, dąbrowski, dębicki). W szczególności omówiono pojęcie usług pocztowych, rynku usług pocztowych. Następnie analizie poddano kolejne etapy procesu liberalizacji i deregulacji tego rynku w ramach Unii Europejskiej i Polski oraz ich wpływ na lokalny rynek tych usług w byłym województwie tarnowskim.
Źródło:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie; 2011, 2(19); 65-74
1506-2635
Pojawia się w:
Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Communication with patients and the quality of medical services (on the example of handling patients at the reception desk)
Autorzy:
Bsoul-Kopowska, Magdalena
Powiązania:
https://bibliotekanauki.pl/articles/27313752.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
communication
service quality
medical services market
human potential
patient
service
komunikacja
jakość usług
rynek usług medycznych
potencjał ludzki
pacjent
praca
Opis:
Purpose: The communication between a patient and the staff of a clinic's reception desk forms the patient's ideas and opinions about the entire health care facility. The purpose of this article was to analyze the assessment of the level of service provided by selected private health care facilities, on the example of handling the patient at the reception desk. Design/methodology/approach: The SERVQUAL service quality assessment method has been used in the research. The research was carried out in seven private health care facilities located in the Silesian Voivodship, in the cities with a population of between 100,000 and 250,000. 220 patients have been surveyed. The survey consisted of two questionnaires, a section concerning the determination of the weights of specific criteria and the section with demographic questions. Both surveys included 22 statements each, and there were also 4 demographic questions included. The assessments were made by giving points on the Likert scale of 1-7. The study was carried out from January to March 2022. Findings: The conducted analysis of the level of the studied service allowed for identifying key areas that require corrective actions. The biggest gaps between patient assessments and expectations concern such aspects as: response time, reliability, and empathy. Research limitations/implications: Due to the fact that the worst-rated areas are closely related to communication, it is advisable to take corrective actions on the part of management as soon as possible. It is also advisable to conduct a study on the diagnosis of errors made in patient’s service during registration on the example of other health care entities. Practical implications: The application of the SERVQUAL method enabled to diagnose the expected and obtained quality level of the tested service in the opinion of patients of selected NZOZs. Social implications: The results of the conducted research confirm that effective and efficient use of communication in the process of providing health care services influences the maximization of patients’ satisfaction and, as a result, it requires systematic investments in the development of human potential. Originality/value: In the conducted study, a model of the quality of patients service in reception desk in non-public health care units was proposed. The evaluation criteria were presented in the model in order to diagnose dimensions that are perceived well by the patients and those that, in their opinion, require improvement.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 159; 53--66
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
THE ANALYSIS OF TRAINING NEEDS IN PUBLIC INSTITUTIONS OPERATING IN HEALTH CARE SECTOR IN THE PODKARPACIE PROVINCE
Autorzy:
Skica, Tomasz
Rodzinka, Jacek
Powiązania:
https://bibliotekanauki.pl/articles/599523.pdf
Data publikacji:
2012
Wydawca:
Wyższa Szkoła Informatyki i Zarządzania z siedzibą w Rzeszowie
Tematy:
health care
health care system
health care center (HCC)
training needs
medical services market
demand for health care
providers of health-related services
health care economics
Opis:
The article is an attempt at diagnosing training needs of the employees of units operating in health care sector in the Podkarpacie Province. In times of permanent changes affecting each sphere of economy, providers of health care services cannot afford to remain outside this trend. Improving qualifications, adaptability of the offer, influencing its quality, and above all, the awareness of the necessity of these changes, have become an element which is fully integrated also with this sphere of public sector operations. Taking into account the above, the article verifies not only training needs articulated by employees of Health Care Centers (HCC) operating in the Podkarpacie Province, but also the way they are perceived by the managers of these centers, the ability to define training needs and their compatibility with characteristic features of analyzed HCCs. Therefore special emphasis has been placed on demonstrating the variety of diagnosed training needs with reference to such criteria as the size of analyzed centers, the market serviced by them, and their location. These determinants allowed us to conduct a complex analysis of conditions and structure of voiced need for subject training, and as a consequence, contributed to diagnosing the expectations of the health care sector concerning initiatives improving the quality of public services in the health care services area.
Źródło:
Finansowy Kwartalnik Internetowy e-Finanse; 2012, 8, 1; 85-101
1734-039X
Pojawia się w:
Finansowy Kwartalnik Internetowy e-Finanse
Dostawca treści:
Biblioteka Nauki
Artykuł

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