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    Wyświetlanie 1-4 z 4
    Tytuł:
    Analysis of the after-sales service process using data mining – results of empirical proceedings
    Autorzy:
    Sliż, Piotr
    Powiązania:
    https://bibliotekanauki.pl/articles/1929350.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    after-sales process
    data mining
    after-sales data
    process management
    automotive
    proces posprzedażowy
    eksploracja danych
    dane posprzedażowe
    zarządzanie procesami
    motoryzacja
    Opis:
    Purpose: The main purpose of the article was to present the results of the analysis of the after-sales service process using data mining on the example of data gathered in an authorized car service station. As a result of the completed literature review and identification of cognitive gaps, two research questions were formulated (RQ). RQ1: Does the after-sales service meet the parameters of business process category? RQ2: Is the after-sales service characterized by trends or is it seasonal in nature? Design/methodology/approach: The following research methods were used in the study: quantitative bibliographic analysis, systematic literature review, participant observation and statistical methods. Theoretical and empirical study used R programming language and Gretl software. Findings: Basing on relational database designed for the purpose of carrying out the research procedure, the presented results were of: the analysis of the service sales structure, sales dynamics, as well as trend and seasonality analyses. As a result of research procedure, the effects of after-sales service process were presented in terms of quantity and value (amount). In addition, it has been shown that after-sales service should be identified in the business process category. Originality/value: The article uses data mining and R programming language to analyze the effects generated in after-sales service on the example of a complete sample of 13,418 completed repairs carried out in 2013-2018. On the basis of empirical proceedings carried out, the structure of a customer-supplier relationship was recreated in external and internal terms on the example of examined organization. In addition, the possibilities of using data generated from the domain system were characterized and further research directions, as well as application recommendations in the area of after-sales services was presented.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 147; 277-295
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Institutional changes and qualification requirements of a company
    Zmiany instytucjonalne i wymagania kwalifikacyjne firmy
    Autorzy:
    Jerabek, Z.
    Caposova, E.
    Powiązania:
    https://bibliotekanauki.pl/articles/405875.pdf
    Data publikacji:
    2016
    Wydawca:
    Politechnika Częstochowska
    Tematy:
    human resources management
    qualification
    applicant
    sales process management
    selection of applicants
    zarządzanie zasobami ludzkimi
    kwalifikacje
    kandydat
    zarządzanie procesem sprzedaży
    selekcja wnioskodawców
    Opis:
    Institutional changes and qualification requirements of a company from the human resources management perspective is a consecutive continuation of the presentation of the research, which was already partially published, regarding the most effective selection of applicants from the perspective of the company. The authors have set up these goals. In which progression states of individual groups of promotion are the measured statistically significant differences pointing at the necessity of support for the applicant´s successful progression to the next higher progression state? Which progression states at each group of promotion signalize unbalance of the applicant´s knowledge of the sales process? Which progression states are skipped by the applicants? The applicants dismiss one of the progression states in specific phases of the sales process. 9.3% of the not promoted applicants does not plan their meetings systematically, 30.8% of the not promoted applicants does not evaluate the activity of their customers and 31.8% of the repeatedly promoted applicants does not negotiate internally about the sales conditions.
    Zmiany instytucjonalne i wymagania kwalifikacyjne firmy z punktu widzenia zarządzania zasobami ludzkimi są kontynuacją prezentacji badań, które zostały już częściowo opublikowane a dotyczą najbardziej efektywnego wyboru kandydatów z punktu widzenia firmy. Autorzy określili następujące pytania badawcze: W których stanach progresji poszczególne grupy awansu mierzone są za pomocą statystycznie istotnych różnic, wskazujących na konieczność wsparcia dla kandydatów danego rozwoju do następnego wyższego stanu progresji? Które stany progresji w każdej grupie awansu sygnalizują brak znajomości równowagi przez kandydata do działu sprzedaży? Które stany progresji są pomijane przez kandydatów? Kandydaci odrzucili jeden ze stanów progresji w poszczególnych etapach procesu sprzedaży. W rezultacie badań określono, że: 9,3% niepromowanych kandydatów nie planuje swoich spotkań systematycznie, 30,8% z niepromowanych kandydatów nie szacuje działalności swoich klientów a 31,8% z wielokrotnie promowanych kandydatów nie negocjuje wewnętrznie warunków sprzedaży.
    Źródło:
    Polish Journal of Management Studies; 2016, 14, 2; 93-103
    2081-7452
    Pojawia się w:
    Polish Journal of Management Studies
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Using Decision Trees to Evaluate Courier Companies from the Perspective of Online Retailers
    Autorzy:
    Kulińska, Ewa
    Wojtynek, Lilianna
    Dendera-Gruszka, Małgorzata
    Flauder, Sandra
    Powiązania:
    https://bibliotekanauki.pl/articles/503776.pdf
    Data publikacji:
    2017
    Wydawca:
    Międzynarodowa Wyższa Szkoła Logistyki i Transportu
    Tematy:
    decision-making process
    decision trees
    service companies
    online sales
    Opis:
    The analysis of the research problem started from listing the issues of decision theory and the decision-making process that support the process of building decision trees. The area in question covers a procedure for building and proceeding when creating decision trees. The solution to the research problem consists in defining decision variables and arranging them into logical statements by writing down all possible variants and only accounting for the true ones. True solutions derived from coding were detailed and the number of occurring decision trees was calculated in the case under consideration. The decision problem was presented in the form of decision trees, which made it possible to select the optimum decision tree. The obtained results were considered and the optimum decision tree was chosen. At the same time, the record of decision variables was analyzed, providing the answer as to which courier company will best meet expectations of entrepreneurs and ensure the most satisfying cooperation. That company turned out to be K-EX. The article aimed to select a courier company from the perspective of online retailers, with the selection having been made using the method of decision trees based on four basic criteria defined within the research.
    Źródło:
    Logistics and Transport; 2017, 35, 3; 59-66
    1734-2015
    Pojawia się w:
    Logistics and Transport
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Illegal tax state aid and law-making process – Polish perspective on the illegal tax state aid and its refund
    Autorzy:
    Tim, Artur
    Powiązania:
    https://bibliotekanauki.pl/articles/1163268.pdf
    Data publikacji:
    2018
    Wydawca:
    Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
    Tematy:
    European Union Law
    Polska
    Polish lawmaking process
    Polish retail sales tax
    State aid
    refund of state aid
    tax state aid
    Opis:
    The admissibility of state aid has been strongly limited both by the European Union and the World Trade Organization, as a particular threat for the development of the free market. A legal basis for restriction of the state aid in the European Union is art. 107 Treaty of Functioning of the European Union, which includes also a prohibition of the state aid sourced in the tax regulations. Advanced regulations in the phase of making the law have been established in Poland to avoid inconformity between bills and European Union law, including granting illegal state aid. Although every bill is subject to the precise examination under the criterion of the conformity with the European Union law – Retail Sales Tax, introduced in 2016, had been recognized by the European Commission as the illegal state aid for the domestic enterprises, excluded from a scope of the new tax. In the Article the Author describes Polish regulations, adopted in order to avoid the inconformity between European and domestic law, as well as with domestic administrative practice. The Author indicates also rules concerning a refund of the illegal state aid, which are in contrary to the European Union law, but which make it more difficult to execute the European Commission decision, especially having regard the time of execution. The adopted methodology consists of the analysis of the international and domestic doctrine, European and domestic legal acts, judgments of the European and domestic courts, as well as decisions of the European Commission.
    Źródło:
    World Scientific News; 2018, 109; 1-13
    2392-2192
    Pojawia się w:
    World Scientific News
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-4 z 4

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