- Tytuł:
- Restoring Trust in an Organization after a Business School Rankings Scandal
- Autorzy:
- Pikos, Anna M.
- Powiązania:
- https://bibliotekanauki.pl/articles/22792653.pdf
- Data publikacji:
- 2022-03-21
- Wydawca:
- Polskie Towarzystwo Socjologiczne
- Tematy:
-
trust
trust violation
trust repair
control
rankings - Opis:
- This paper investigates how an organization tries to restore trust after an organizational-level scandal by examining the trust repair process. The study adopts a qualitative research approach to analyze the case of the scandal at Temple University’s Fox School of Business concerning the submission of false data to the ranking body. This paper shows the importance of trust between education institutions and the society and how it is difficult to rebuild it after violation. While dealing with trust rebuilding at the organizational level, we should consider not only the prior reputation of the organization, but also appropriate timing of trust repair mechanisms and number of actors involved in the trust failure situation. This paper also presents the trust rebuilding actions in a novel institutional setting, that is, in case of the business school.
- Źródło:
-
Polish Sociological Review; 2022, 217, 1; 93-114
1231-1413
2657-4276 - Pojawia się w:
- Polish Sociological Review
- Dostawca treści:
- Biblioteka Nauki
Artykuł