- Tytuł:
- The Research of the Quality of Passenger Transport Services on a Selected Regional Route
- Autorzy:
-
Pawęska, Marcin
Tubis, Agnieszka - Powiązania:
- https://bibliotekanauki.pl/articles/503796.pdf
- Data publikacji:
- 2012
- Wydawca:
- Międzynarodowa Wyższa Szkoła Logistyki i Transportu
- Opis:
- A shrinking market of regional passenger transport results in the fact that transport companies providing services on these routes are forced to fiercely compete with one another for their customers. As a result not only economic reasons become essential but the quality of services provided as well. Following an increased number of research on customers’ preferences a question arises: what kind of knowledge should the analysts possess while preparing information referring to the measurements carried out. The authors, using the example of a selected regional route prove that the conclusions referring to the quality of services provided should be complemented by a deepened analysis of objective factors connected with the characteristics of a selected route. Only then the managerial decisions which are made will be based on comprehensive market information.
- Źródło:
-
Logistics and Transport; 2012, 15, 2; 91-98
1734-2015 - Pojawia się w:
- Logistics and Transport
- Dostawca treści:
- Biblioteka Nauki
Artykuł