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Wyświetlanie 1-2 z 2
Tytuł:
Online forms and spreadsheet as means to support the ABCD method
Autorzy:
Szczęśniak, Bartosz
Powiązania:
https://bibliotekanauki.pl/articles/27313420.pdf
Data publikacji:
2023
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
spreadsheet
quality management
data processing
arkusz
zarządzanie jakością
przetwarzanie danych
Opis:
Purpose: The main purpose of the study was to develop and demonstrate a concept enabling application of popular and commonly available online forms combined with a spreadsheet to support data collection and processing under the ABCD (Suzuki) method. Design/methodology/approach: The factors which determine the various ways in which the method in question is applied were first identified, and then it was established which of them affected the manner in which the form to be filled by experts is designed. Different variants of the method were identified on such a basis. For individual variants, the possibility of using different types of questions was discussed by considering the features available in the most popular and free-of-charge solutions enabling online forms to be developed. Diverse data layouts were also identified to establish the frameworks in which data are represented in spreadsheet files. Solutions which make it possible to automatically produce the consolidated reports required for purposes of the ABCD method were identified for each of the data layouts originally defined. Findings: When combined with a spreadsheet, popular online forms enable highly efficient data collection and processing with the ABCD method in use. Where the said method is applied according to the variant in which every cause is rated, an adequate data collection form can be created using both the online form solutions subject to analysis. If the method is applied according to the variant in which every rating must be used precisely once, developing a useful tool becomes significantly more complicated. Where this is the case, one can create a suitable form to validate the input data only by using the solution delivered by Google. Additionally, the layout of such a form must be reversed compared to the traditional form functioning under the ABCD method. Considering the diverse variants of the ABCD method linked with various kinds of questions used to build the form, 3 different layouts of the data collected by means of a spreadsheet were identified. With respect to each of them, one can devise a solution to ensure automated generation of the consolidated reports typical of the method in question. Practical implications: The solution proposed in the paper can be applied in practice while using the ABCD (Suzuki) method. Originality/value: The concept described in the paper is the author’s signature solution.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2023, 169; 679--690
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Online forms and spreadsheet as means to support quality measurement by the SERVQUAL method
Autorzy:
Szczęśniak, Bartosz
Powiązania:
https://bibliotekanauki.pl/articles/27313527.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
spreadsheet
database
MiRel
data processing
quality management
arkusz
baza danych
przetwarzanie danych
zarządzanie jakością
Opis:
Purpose: The main purpose of the research is to devise and present a concept for a solution enabling integration of popular off-the-shelf online forms with a tool aligned with the MiRel concept used for quality measurement by application of the SERQUAL method. Design/methodology/approach: The analysis performed by the author comprised various possibilities of using standard features of popular online forms to store data for purposes of the SERVQUAL method. This involved identification of several potential layouts of the master table where the answers previously received are kept. The analysis concerned the data structure applied in the tool designed, as proposed in the literature, in accordance with the MiRel concept, to support the method in question. The elements identified in this structure were the attributes whose values should be entered directly and manually in tables as well as those whose values should be added automatically on the basis of the answers previously received. Solutions were developed to enable automatic data migration from the master table to the tool’s respective tables. Findings: The data required for purposes of the SERVQUAL analysis, supported by a tool created in a spreadsheet according to the MiRel concept, can be successfully stored by means of commonly available online forms. What proves to be problematic is the impossibility of verifying the correctness of the answers in terms of the relevance of individual dimensions, yet in this respect both the verification and potential adjustment of the answers received can be inherent in the mechanism responsible for data migration from the master table to the tool’s tables. A fully functional solution enabling data to be retrieved from the master table and moved to the tool’s tables can be developed using built-in spreadsheet features only, without the need for any code created in any programming language. Practical implications The solution proposed in the paper can be used in practice when measuring quality using the SERVQUAL method. Originality/value: The concept described in the paper is the author’s original solution.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 161; 273--281
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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