- Tytuł:
- Management of waste in the opinion of the residents of the Pilchowice commune
- Autorzy:
-
Matloch, Laura
Sienkiewicz-Małyjurek, Katarzyna - Powiązania:
- https://bibliotekanauki.pl/articles/2204754.pdf
- Data publikacji:
- 2021
- Wydawca:
- Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
- Tematy:
-
waste management
urban logistics
Customer Satisfaction Index
Servqual
gospodarka odpadami
logistyka miejska
wskaźnik satysfakcji klienta - Opis:
- Introduction/background: The increasing amount of waste, associated with socio-economic development, is a significant problem these days. In order to solve this problem, emphasis must be placed on the satisfaction of residents, who are the producers of waste. Their satisfaction positively influences their involvement in the process. Therefore, all studies and improvements regarding waste management should be made at the local level. Aim of the paper: The aim of this paper is to use the Customer Satisfaction Index and Servqual methods to examine consumer satisfaction with services. The study examines the satisfaction level of the Pilchowice responders. Materials and methods: The paper uses surveys and CSI and Servqual methods to analyse the survey results. The article was created on the basis of the diploma thesis. Results and conclusions: The study showed that for the Pilchowice responders, punctuality and flexibility of services are most important. The attitude of the service staff was rated best. Flexibility, recycling level and access to information need improvement. Possible improvements were suggested in the areas that need to be improved.
- Źródło:
-
Organizacja i Zarządzanie : kwartalnik naukowy; 2021, 3; 111--122
1899-6116 - Pojawia się w:
- Organizacja i Zarządzanie : kwartalnik naukowy
- Dostawca treści:
- Biblioteka Nauki
Artykuł