- Tytuł:
- Modelling customers’ impatience with discouraged arrival and retention of reneging
- Autorzy:
- Medhi, Pallabi
- Powiązania:
- https://bibliotekanauki.pl/articles/2100339.pdf
- Data publikacji:
- 2021
- Wydawca:
- Politechnika Wrocławska. Oficyna Wydawnicza Politechniki Wrocławskiej
- Tematy:
-
baulking
impatience
queuing
reneging
discouraged arrival
retention of reneging - Opis:
- The paper presents stochastic modelling of a single server, finite buffer Markovian queueing system with discouraged arrivals, baulking, reneging, and retention of reneged customers. The Markov process is used to derive the steady-state solution of the model. Closed-form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects.
- Źródło:
-
Operations Research and Decisions; 2021, 31, 3; 67--88
2081-8858
2391-6060 - Pojawia się w:
- Operations Research and Decisions
- Dostawca treści:
- Biblioteka Nauki
Artykuł