- Tytuł:
- Customer knowledge management in enterprise software development companies: organizational, human and technological perspective
- Autorzy:
-
Khosravi, Arash
Rajabzadeh, Morteza
Zaloga, Viliam
Dyadyura, Irina - Powiązania:
- https://bibliotekanauki.pl/articles/27315534.pdf
- Data publikacji:
- 2022
- Wydawca:
- STE GROUP
- Tematy:
-
qualimetry
knowledge management
enterprise software development
TOPSIS
summarizing indicator
multicriteria quality assessment
dimensionless scale - Opis:
- In this study, Knowledge-Based View (KBV) and Theory of Technology in a Generic Customer Knowledge Management (CKM) Framework were assimilated to demonstrate the Organizational, Human and Technological antecedent factors that enable CKM processes to improve software product quality. A Theoretical CKM Framework was developed by extracting Human, Organizational and Technological factors from the literature, then, the “Technique for Order of Preference by Similarity to Ideal Solution” (TOPSIS) Multi-Criteria Decision Making (MCDM) method was applied to find the importance level of factors to CKM development in software companies. The weight and priority of factors were determined by 31 experts in enterprise software development companies. The results show that, from an expert viewpoint, CKM antecedent factors are categorized into high priority and low priority groups. Organizational factors such as “Customer Involvement”, “Customer-Centric Culture” and “CKM Strategy Development” are high priority.
- Źródło:
-
Management Systems in Production Engineering; 2022, 4 (30); 291--297
2299-0461 - Pojawia się w:
- Management Systems in Production Engineering
- Dostawca treści:
- Biblioteka Nauki
Artykuł