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Wyświetlanie 1-2 z 2
Tytuł:
Passengers’ perceptions on security and safety in public transportation in Ethiopia: a case study of Addis Ababa
Autorzy:
Girma, Mulugeta
Woldetensae, Berhanu
Powiązania:
https://bibliotekanauki.pl/articles/2091232.pdf
Data publikacji:
2021
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
public bus
safety
security
perception
Addis Ababa
Ethiopia
autobus
bezpieczeństwo
percepcja
Addis Abeba
Etiopia
Opis:
Due to its low fares, public bus transportation as a means of urban road mobility is a popular choice, particularly among city inhabitants. However, owing to its high level of crowdedness, it poses a greater risk of security and safety, particularly during peak hours. Moreover, passengers have continued to voice their dissatisfaction about the services offered, as well as the criminality that occurs in the station and on the bus. The problem is exacerbated in developing countries due to increased travel demand and a lack of appropriate and integrated solutions. Consequently, the purpose of this study is to evaluate commuters' perceptions of their concerns about using public bus transportation in the city, with an emphasis on security and safety in bus operations. A questionnaire survey was used to obtain data from 500 users in the city for the study. Using the SPSS software, the data was analyzed. To find out what they think, a descriptive analysis was used. Overcrowding of buses, personal insecurity, and infrequent bus service are the three biggest concerns in using public bus transportation in the city, according to the results. Furthermore, most of the respondents were concerned about crime; specifically, pickpockets, inappropriate touching, and disrespectful language of drivers and conductors are the three top types of crime that concern passengers who use public bus transportation in the city. Additionally, most people felt more insecure while riding the bus and getting on/off the bus, particularly in the evening and between 9:00 and 12:00 p.m. local time. Thus, it is advised that the Addis Ababa City Transport Authority, the Public Bus Transport Enterprise, and other interested parties place a strong emphasis on security and safety when providing public transportation in the city. Furthermore, it is critical to perform regular victim surveys of passengers (as well as operators) to establish whether they have been criminally victimized on the bus system and by what type of crime. Equally important, regularly assess the likely usefulness of new crime prevention measures for reducing bus-related offenses and prepare an annual bus crime reduction strategy.
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2021, 113; 61--73
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Evaluating users’ satisfaction in public transit service: a case of Addis Ababa city, Ethiopia
Autorzy:
Girma, Mulugeta
Woldetensae, Berhanu
Powiązania:
https://bibliotekanauki.pl/articles/2173473.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
public bus
service quality
customer satisfaction
factor analysis
Addis Ababa
Ethiopia
autobus miejski
jakość usług
zadowolenie klienta
analiza czynnikowa
Addis Abeba
Etiopia
Opis:
Rapid urbanization has resulted in a slew of issues, including urban transportation, in most emerging countries' cities. Public transportation provides transportation for the community and plays an important role in the daily lives of the city's citizens, particularly the urban poor, by reducing travel costs and providing job opportunities. Thus, evaluating public bus service performance from the perspective of users is critical for identifying service operators' strengths and deficiencies. Consequently, the primary goal of this research is to determine the level of consumer satisfaction with public bus service in the city and identify the most important factors that influence satisfaction. Hence, a survey was carried out between December and January 2020. Stratified sampling approaches were used to obtain data from 500 travelers. Factor analysis and customer satisfaction index were used to analyze the data collected. Lastly, the findings show that users were quietly satisfied (0.54) with the quality of the bus services supplied in the city. Moreover, travelers were better satisfied with attributes that related to availability (0.64) and less satisfied with attributes under timeliness (0.50) and security (0.48). Therefore, service operators and other concerned stakeholders should give urgent attention to attributes under timeliness and security to enhance users’ satisfaction in the provision of bus service in the city.
Źródło:
Zeszyty Naukowe. Transport / Politechnika Śląska; 2022, 114; 15--30
0209-3324
2450-1549
Pojawia się w:
Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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