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    Wyświetlanie 1-5 z 5
    Tytuł:
    Analysis of the internal door technological process
    Autorzy:
    Czerwińska, Karolina
    Pacana, Andrzej
    Powiązania:
    https://bibliotekanauki.pl/articles/111753.pdf
    Data publikacji:
    2020
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    process technology
    quality management
    added value
    proces technologiczny
    zarządzanie jakością
    wartość dodana
    Opis:
    Designing and proper implementation of effective processes and providing the customer with high quality products undoubtedly determines the stable position on the market. The aim of the study was to analyse the cost and value of the technological process of doors in the context of creating added value and to identify unnecessary processes (not creating added value) in relation to which appropriate corrective actions could contribute to their elimination. Thanks to the application of remedial measures, consistent with the lean manufacturing concept, the study eliminated, among other things, operations related to unnecessary transport and storage of products, which resulted in both the reduction of time and costs of process implementation.
    Źródło:
    Production Engineering Archives; 2020, 26; 25-29
    2353-5156
    2353-7779
    Pojawia się w:
    Production Engineering Archives
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Improving the effectiveness of proceedings with disagreements in a production process with applying of report 8D
    Autorzy:
    Pacana, Andrzej
    Czerwińska, Karolina
    Powiązania:
    https://bibliotekanauki.pl/articles/104164.pdf
    Data publikacji:
    2020
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    8D report
    KPIs
    production process
    quality management
    raport 8D
    proces produkcji
    zarządzanie jakością
    Opis:
    The aim of the study is to use the 8D methodology to solve the production problem, which was the incorrect installation of the rings in the piston designed for excavators. The idea of the method used is to correctly identify the causes of the problem and implement corrective actions to prevent recurrence of the problem. In order to detect as many potential causes of non-compliance as possible, the working team conducted brainstorming sessions and then developed the Ishikawa diagram. Team members found that the most common source of the problem was human error. In order to eliminate it, it was decided to carry out a series of training courses and to additionally equip assembly stations. The presented methodology of solving quality problems can be implied in every production company.
    Źródło:
    Quality Production Improvement - QPI; 2020, 2, 1; 172-179
    2657-8603
    Pojawia się w:
    Quality Production Improvement - QPI
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Customer satisfaction analysis for assembly services
    Autorzy:
    Czerwińska, Karolina
    Pacana, Andrzej
    Powiązania:
    https://bibliotekanauki.pl/articles/1930211.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    Servqual method
    CSI indicator
    quality management
    comprehensive quality
    metoda Servqual
    wskaźnik CSI
    zarządzanie jakością
    jakość kompleksowa
    Opis:
    Purpose: The aim of the study was to analyze and determine the level of satisfaction of individual customers in the field of transport and installation of wooden doors. Design/methodology/approach: The assessment was carried out using the Servqual method within the five dimensions of providing a comprehensive service in terms of materiality, reliability, responsiveness to customer expectations, expertise and empathy. The survey was conducted on the basis of questionnaires, interviews with customers who used the service and observations. Findings: On the basis of the research, it was found that the quality level of provided transport and assembly services is at a good level. In the opinion of customers, the assessment of the quality of services provided was over 4.3. Research limitations/implications: In order to improve and enhance the level of customer satisfaction, remedial actions were proposed - additional training for transport and assembly groups. Practical implications: Future research carried out in the analyzed company will allow to checking the impact of implemented countermeasures on the level of customer satisfaction. The methodology presented should be applied in companies that care about the quality of services offered. The limitations that may occur are related to the possible reluctance of customers to express an opinion on the service provided. Originality/value: The research is a useful study indicating the possibility of implication of the Servqual method in service enterprises wanting to check the level of customer satisfaction.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 143; 35-46
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Analysis of the causes of control panel inconsistencies in the gravitational casting process by means of quality management instruments
    Autorzy:
    Pacana, Andrzej
    Czerwińska, Karolina
    Powiązania:
    https://bibliotekanauki.pl/articles/111840.pdf
    Data publikacji:
    2019
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    Pareto-Lorenz diagram
    brainstorm
    Ishikawa diagram
    quality tools
    odlewanie grawitacyjne
    diagram Pareto-Lorenza
    burza mózgów
    diagram Ishikawy
    zarządzanie jakością
    Opis:
    All castings can have defects caused by, for example, deviations in material characteristics, structure or properties, but the skillful use of available technologies and quality management tools allows for the detection and elimination of casting incompatibilities as well as the prevention of their recurrence in the future. The aim of the article was to analyse the types of defects in castings, locate the areas with the most frequent occurrence of defects and identify the reasons for the presence of defects in castings of the control panel and its cover. The paper presents the usefulness of a combination of quality management instruments for diagnosing material discontinuities in the analyzed castings.
    Źródło:
    Production Engineering Archives; 2019, 25; 12-16
    2353-5156
    2353-7779
    Pojawia się w:
    Production Engineering Archives
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Indicator analysis of the technological position of a manufacturing company
    Autorzy:
    Pacana, Andrzej
    Czerwińska, Karolina
    Powiązania:
    https://bibliotekanauki.pl/articles/26080822.pdf
    Data publikacji:
    2023
    Wydawca:
    Stowarzyszenie Menedżerów Jakości i Produkcji
    Tematy:
    wskaźniki wydajności
    przemysł metalurgiczny
    zarządzanie jakością
    inżynieria mechaniczna
    analiza indeksu
    key performance indicators
    metal industry
    quality management
    mechanical engineering
    index analysis
    Opis:
    A turbulent manufacturing market, especially in the metal industry, determines the quality of products and the level of production efficiency, which contributes to a company's market position and competitiveness. The aim of the study was to develop a model to define a manufacturing company’s current market position using KPIs in relation to a key product - gearbox casting. The company's position was defined in terms of the relationship occurring between technological capabilities and market position. An additional aim of the study was to identify critical determinants and, ultimately, to identify conditions for strengthening market position. As a test of the proposed model, the position of the analysed company (in terms of technological capabilities and market position) was defined as “Search for occasions”- box 9 within the 3x3 matrix. Technological determinants that weaken the company’s position (low level of maintenance capacity and long production cycle time) and determinants with a strong negative impact on market position (low level of human resource development) were identified. An element of novelty is the use of KPIs as variables determining the position of the company within the3x3 matrix, which is indicative of a specific technological position in the market. Further lines of research will concern the determination of appropriate KPIs in relation to the identified critical areas of the company. Subsequent steps will concern the implications of the model in relation to the company’s other key aluminium alloy castings.
    Źródło:
    Production Engineering Archives; 2023, 29, 2; 162--167
    2353-5156
    2353-7779
    Pojawia się w:
    Production Engineering Archives
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-5 z 5

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