- Tytuł:
- Crisis management via social media
- Autorzy:
- Chwiałkowska, A.
- Powiązania:
- https://bibliotekanauki.pl/articles/212393.pdf
- Data publikacji:
- 2012
- Wydawca:
- Sieć Badawcza Łukasiewicz - Instytut Lotnictwa
- Tematy:
-
crisis management
social media
Adwatch report - Opis:
- Increasing popularity of social media gives businesses a wide spectrum of possibilities to enter into díalos and interaction with consumers, to better understand their needs, to build durable relations with clients and to maintain brand communities. Thanks to social media, content may be transmitted with an unprecedented speed in the so-called viral manner. The consumer has been undergoing change too, expecting now instant answers to all his questions and doubts and more often than ever expressing complaints about a company in the media sphere of the internet. All these factors combine to cause organizations to face new challenges, the overcoming of which requires an appropriate preparation. The goal of this paper is to present some examples of organizations dealing with crises with the use of social media. Additionally, the paper describes some organizations which failed to tap into the potentialities offered by social networking services and ignored the power of virtual communities. This approach will allow formulating a code of good practices regarding crisis management through social networks so that organizations could be adequately prepared to respond to crisis in a way that not only helps them to avoid failure but will actually strengthen their image.
- Źródło:
-
Prace Instytutu Lotnictwa; 2012, 6 (227); 123-135
0509-6669
2300-5408 - Pojawia się w:
- Prace Instytutu Lotnictwa
- Dostawca treści:
- Biblioteka Nauki
Artykuł