- Tytuł:
- A stepwise ISO-based TQM implementation approach using ISO 9001:2015
- Autorzy:
-
Chen, C.-K.
Anchecta, K.
Lee, J. -D.
Dahlgaard, J. J. - Powiązania:
- https://bibliotekanauki.pl/articles/407353.pdf
- Data publikacji:
- 2016
- Wydawca:
- Polska Akademia Nauk. Czytelnia Czasopism PAN
- Tematy:
-
Total Quality Management
TQM
ISO QMS
ISO 9000
ISO 9001:2015
international standard - Opis:
- The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: “TQM faith building”, “TQM tools and techniques learning”, and “system development”. The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration.
- Źródło:
-
Management and Production Engineering Review; 2016, 7, 4; 65-75
2080-8208
2082-1344 - Pojawia się w:
- Management and Production Engineering Review
- Dostawca treści:
- Biblioteka Nauki
Artykuł