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    Wyświetlanie 1-4 z 4
    Tytuł:
    Passengers’ perceptions of the service quality and operation of a bus rapid transit system (Trans Semarang) in Semarang, Indonesia
    Autorzy:
    Simangunsong, Ruth Elgiana Ester
    Rakhmatulloh, Anita Ratnasari
    Dewi, Diah Intan Kusumo
    Adrie, Fadhilah Maretha
    Nugraheni, Dinar Mutiara Kusumo
    Powiązania:
    https://bibliotekanauki.pl/articles/27314063.pdf
    Data publikacji:
    2023
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    bus facilities
    bus shelter
    service quality
    BRT Trans Semarang
    udogodnienia autobusowe
    wiata autobusowa
    jakość usług
    Opis:
    The increasing population in urban areas has expanded the role of the transportation system to meet people’s mobility needs in developing countries. Since the demand for transportation services is proliferating, bus rapid transit (BRT) offers the opportunity to create a high-quality mass transit system in developing countries. The presence of BRT Trans Semarang, however, has not yet become a solution to city traffic problems since the transit system and its operation are not yet implemented. This study aims to explore the service quality and operation of BRT based on observations and passengers’ viewpoints at the BRT shelter, which is located in the central business district. The method of the research is a statistical descriptive and qualitative analysis using variables from passengers’ perspectives and observations on bus operation. The result shows that the capacity of the transit shelter, the interval between bus arrivals, bus dwell times, and BRT infrastructures (door size) are the most influential variables on passengers’ satisfaction. Furthermore, from the operation point of view, users’ trip destinations and maximum delay times are considered important for the improvement of BRT service.
    Źródło:
    Transport Problems; 2023, 18, 1; 143--156
    1896-0596
    2300-861X
    Pojawia się w:
    Transport Problems
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Comparative analysis of the weight and quality of urban bus transport services: a case study of Baku
    Autorzy:
    Dashdamirov, Fuad
    Javadli, Ulvi
    Verdiyev, Turan
    Powiązania:
    https://bibliotekanauki.pl/articles/2203069.pdf
    Data publikacji:
    2022
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    public transport
    bus
    service quality
    alternative transport
    transport publiczny
    autobus
    jakość usług
    transport alternatywny
    Opis:
    With the growth of the population and the expansion of the territory of large cities, certain difficulties arise in meeting the needs of passengers for transportation. This article studied the satisfaction of users with the city's public transport system, especially the bus transport. Thus, a survey was conducted among passengers in Baku to assess their satisfaction with public transport. The survey covered all districts of Baku in general. The study was conducted in October 2021. The questions were aimed at identifying the weight, reasons for preferring the different types of public transport, the level of satisfaction of the population with these types, assessing the quality of services and the lack of urban bus transport. The level of satisfaction of survey participants with the work of public transport by gender and age groups was determined. Subsequently, this study showed that most of the population movements are carried out by bus transport. The analysis revealed factors that reduce the quality of service on bus routes. In addition, it examined the reasons why the population chose the bus transport, the shortcomings of the bus transport, the effectiveness of dedicated bus lanes, and attitudes toward the use of alternative public transport. Summarily, this study was passenger service to increase passenger satisfaction toward attracting more people to public transport.
    Źródło:
    Zeszyty Naukowe. Transport / Politechnika Śląska; 2022, 116; 99--111
    0209-3324
    2450-1549
    Pojawia się w:
    Zeszyty Naukowe. Transport / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Ways to address the challenges in passenger traffic within the urban transport systems
    Autorzy:
    Madzorche, T.
    Rusadze, N.
    Powiązania:
    https://bibliotekanauki.pl/articles/374073.pdf
    Data publikacji:
    2018
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    bus
    efficiency
    comfort
    model
    service quality
    passenger traffic
    urban transport
    system
    autobus
    efektywność
    komfort
    jakość usług
    ruch pasażerski
    transport miejski
    Opis:
    The paper dwells on developing the measures required for the effective functioning of urban bus routes, which are of great practical importance. As the analysis shows that in order to effectively organize urban passenger traffic and determine their optimal number on the routes, it is necessary to determine the pattern of changes in passenger flows, and on this basis, to distribute the number of buses in accordance with day–night hours. Based on this, an analysis of factors has been carried out affecting urban bus transport, and we have developed the measures aiming at increasing the effectiveness of passenger transport in transport companies.
    Źródło:
    Transport Problems; 2018, 13, 3; 65-77
    1896-0596
    2300-861X
    Pojawia się w:
    Transport Problems
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Evaluating users’ satisfaction in public transit service: a case of Addis Ababa city, Ethiopia
    Autorzy:
    Girma, Mulugeta
    Woldetensae, Berhanu
    Powiązania:
    https://bibliotekanauki.pl/articles/2173473.pdf
    Data publikacji:
    2022
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    public bus
    service quality
    customer satisfaction
    factor analysis
    Addis Ababa
    Ethiopia
    autobus miejski
    jakość usług
    zadowolenie klienta
    analiza czynnikowa
    Addis Abeba
    Etiopia
    Opis:
    Rapid urbanization has resulted in a slew of issues, including urban transportation, in most emerging countries' cities. Public transportation provides transportation for the community and plays an important role in the daily lives of the city's citizens, particularly the urban poor, by reducing travel costs and providing job opportunities. Thus, evaluating public bus service performance from the perspective of users is critical for identifying service operators' strengths and deficiencies. Consequently, the primary goal of this research is to determine the level of consumer satisfaction with public bus service in the city and identify the most important factors that influence satisfaction. Hence, a survey was carried out between December and January 2020. Stratified sampling approaches were used to obtain data from 500 travelers. Factor analysis and customer satisfaction index were used to analyze the data collected. Lastly, the findings show that users were quietly satisfied (0.54) with the quality of the bus services supplied in the city. Moreover, travelers were better satisfied with attributes that related to availability (0.64) and less satisfied with attributes under timeliness (0.50) and security (0.48). Therefore, service operators and other concerned stakeholders should give urgent attention to attributes under timeliness and security to enhance users’ satisfaction in the provision of bus service in the city.
    Źródło:
    Zeszyty Naukowe. Transport / Politechnika Śląska; 2022, 114; 15--30
    0209-3324
    2450-1549
    Pojawia się w:
    Zeszyty Naukowe. Transport / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-4 z 4

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