- Tytuł:
- The role of the EFQM model in precepting quality in Polish enterprises
- Autorzy:
-
Rosak-Szyrocka, Joanna
Rosak, Marek - Powiązania:
- https://bibliotekanauki.pl/articles/2064925.pdf
- Data publikacji:
- 2019
- Wydawca:
- STE GROUP
- Tematy:
-
quality of the Year certificate
EFQM
self-assessment
quality
improvement - Opis:
- The purpose of the paper is to determine the degree of Polish companies’ maturity applying for Quality of the Year certification based on the EFQM excellence model. The study was conducted using a questionnaire (CAWI – computer assisted web interview). Company to get certified Quality of the Year had to get in the field of self-assessment carried out by the EFQM model at least 56%. Results and its analysis showed that among the 49 analyzed large companies seeking Quality of the Year certification only 3 achieved a value of 80% and above. Among the 10 companies selected for analysis only 3 has taken improvement actions. Based on the study carried out, the authors demonstrated that the analyzed companies that have been certified Quality of the Year are mature and conscious of quality, continuously improve, and apply modern techniques (traditional quality management tools, new quality management tools, quality management methods). The factors that determine the maturity and the awareness of the company in terms of quality are the elements included in the EFQM model (1. Leadership. 2. Vision, strategy, policy. 3. Human resources management. 4. Resource Management. 5. Process Management. 6. Customer satisfaction. 7. Employee satisfaction. 8. Cooperation with the environment. 9. Achievements companies in relation to the goals), as well as the awareness and the ability to use modern techniques.
- Źródło:
-
Multidisciplinary Aspects of Production Engineering; 2019, 2, 1; 399--406
2545-2827 - Pojawia się w:
- Multidisciplinary Aspects of Production Engineering
- Dostawca treści:
- Biblioteka Nauki
Artykuł