Temat: Service company - Katalog OPAC zbiorów

Skocz do pozycji: 1.

Tytuł:: Study of passenger streams and service quality of an urban transport company
Autorzy:: Markowska, K.
Powiązania:: https://bibliotekanauki.pl/articles/949499.pdf
Data publikacji:: 2016
Wydawca:: Instytut Techniczny Wojsk Lotniczych
Tematy:: passenger streams
passenger Transport Company
quality of service
Opis:: Passenger transport companies increasingly aim to implement passenger transport services of improved efficiency and effectiveness by raising the comfort of travel and ensuring passenger satisfaction by increasing quality of their service. The comfort of the journey is seen as security, punctuality, efficiency and friendly passenger service. The analysis and evaluation of the quality of passenger transport services allow to specify the time of travel, comfort, punctuality, availability of public transport links and the costs of transport services provided. The passenger streams and assessment of the urban transport services quality covered by this study allow for indication of problems in the researched area and suggestion of improvements in the transport services. The development of urban transport is subject to the increasing number of population, expansion of cities and constant technical progress. Expansion of cities and large number of citizens are closely linked to the urban transport allowing for the citizens’ mobility by various means of public transport. Carriage operations are repeatedly grouped according to travel direction, scale of demand for transport, the scope and length of the carriage, stability of transport needs or required transport speed.
Źródło:: Journal of KONES; 2016, 23, 4; 336-338
1231-4005
2354-0133
Pojawia się w:: Journal of KONES
Dostawca treści:: Biblioteka Nauki

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Skocz do pozycji: 2.

Tytuł:: The mediating role of customer satisfaction and Customer-Company identification in the relationship between corporate social responsibility and customer loyalty (Case study: customers pasargad Bank)
Autorzy:: Rashid, Ali Asghar
Rahmati, Mohammad Hossein
Jandaghi, Gholamreza
Powiązania:: https://bibliotekanauki.pl/articles/1192017.pdf
Data publikacji:: 2016
Wydawca:: Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
Tematy:: Social responsibility
customer loyalty
customer satisfaction
customer identification with company
quality of service
Opis:: Customer loyalty issues that in the service sector, due to its dominant competitive environment has great importance. This study sought to evaluate the effects of variables that "corporate social responsibility", "quality of service" and "customer's identification" on "customer loyalty". The purpose of the present study is based on descriptive research methods. Data were collected in this study was a questionnaire that 390 questionnaires among customers of different branches In Tehran Pasargad Bank in the period January to March 2016 were distributed and 372 valid questionnaires were collected. Data were analyzed using correlation analysis and structural equation modeling was performed with SPSS Amos. This research shows that corporate social responsibility, customer satisfaction, customer identification and customer loyalty organization has a significant impact. Thus, banks paid to the issue of social responsibility and community issues they have committed themselves to respect, in terms of customers, banks with higher perceived service quality and customer satisfaction and loyalty have cause to be.
Źródło:: World Scientific News; 2016, 50; 117-130
2392-2192
Pojawia się w:: World Scientific News
Dostawca treści:: Biblioteka Nauki

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Skocz do pozycji: 3.

Tytuł:: Optimizing transportation systems and mitigating risks: a comprehensive analysis of distribution supply chain challenges
Autorzy:: Benallou, Imane
Azmani, Abdelah
Azmani, Monir
Atik El Ftouh, Mouna
Powiązania:: https://bibliotekanauki.pl/articles/27312351.pdf
Data publikacji:: 2023
Wydawca:: Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:: distribution logistics
risk management
company's image
quality of service
logistyka dystrybucji
zarządzanie ryzykiem
wizerunek firmy
jakość usług
Opis:: The effectiveness of the transportation system aids in the successful economic development of any nation, as studies by foreign scientists have shown that road transport is one of the most critical contributors to budget revenue. Nevertheless, the quality of the products and services offered to the end user affects any company's reputation, market share, and financial stability. Being proactive is essential to ensuring low-risk impact, which entails developing a risk management plan to support the operation through well-defined policies and practices. On the one hand, the company will thus be able to differentiate itself in an often competitive market by implementing an effective shipping protocol that considers and plans risks; on the other hand, it will guarantee its customers a timely delivery, as planned. This article focuses on the various problems affecting the distribution supply chain and the negative consequences for the company's image and financial performance.
Źródło:: Zeszyty Naukowe. Transport / Politechnika Śląska; 2023, 121; 19--30
0209-3324
2450-1549
Pojawia się w:: Zeszyty Naukowe. Transport / Politechnika Śląska
Dostawca treści:: Biblioteka Nauki

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