- Tytuł:
- Digitalisation of supply chain management system for customer quality service improvement
- Autorzy:
-
Shevtshenko, Eduard
Maas, Rene
Murumaa, Lea
Karaulova, Tatjanja
Raji, Ibrahim Oluwole
Popell, Janek - Powiązania:
- https://bibliotekanauki.pl/articles/2142350.pdf
- Data publikacji:
- 2022
- Wydawca:
- Wrocławska Rada Federacji Stowarzyszeń Naukowo-Technicznych
- Tematy:
-
digitalisation
performance
reliability
customer service quality - Opis:
- The main idea of the current research is to apply customer satisfaction level Key Performance Indicators (KPIs) for supply chain reliability improvement. The Supply Chain Operations Reference (SCOR) model-based KPI metrics increase the quality of product/service by monitoring, visualising, and digitalising directly involved processes. In the long run, the solution will ultimately help reduce/eliminate the number of customer reclamations in the supply chain. An industry-oriented performance measurement model based on SCOR can be easily adapted for different sectors. The approach proposed in the current research is based on identifying key factors of supply chain performance of the SCOR model connected with the predictive and diagnostic capability of Bayesian Believe Networks. The difference in performance can be reached via applying the best practices to processes, affecting the performance on a larger scale.
- Źródło:
-
Journal of Machine Engineering; 2022, 22, 3; 78--90
1895-7595
2391-8071 - Pojawia się w:
- Journal of Machine Engineering
- Dostawca treści:
- Biblioteka Nauki
Artykuł