- Tytuł:
- Logistics strategy as a competitive tool for firm performance: The moderating effect of customer service effectiveness
- Autorzy:
-
Mogaka, Conrad Ochego
Wycliffe, Arani - Powiązania:
- https://bibliotekanauki.pl/articles/2141072.pdf
- Data publikacji:
- 2020
- Wydawca:
- Fundacja Centrum Badań Socjologicznych
- Tematy:
-
competitive tool
customer service effectiveness
firm performance
logistics strategy
systematic literature review
sustainable development - Opis:
- The goal of this research paper is to explore logistics strategy as a competitive tool for firm performance; the moderating effect of effectiveness of customer service: by presenting academic and practical advantages by explaining the preceding and suggesting a forward-looking research agenda based on a conceptual framework for competitiveness in logistics strategy. For support today's logistics managers and scholars, a literature review is established for scrutinize what was previously studied and what needs to be examined. From a focal firm perspective, the research expands the understanding of logistics strategy as a competitive tool while linking customer service effectiveness and the limitations for eventual research.
- Źródło:
-
Journal of Sustainable Development of Transport and Logistics; 2020, 5, 1; 56-65
2520-2979 - Pojawia się w:
- Journal of Sustainable Development of Transport and Logistics
- Dostawca treści:
- Biblioteka Nauki
Artykuł